She arrives early at Starbucks for our first meeting, is already working on the first item of our Front Porch Marketing orientation “to do” list, and impresses me with how eager, engaged, and talented she is. An SMU undergraduate student majoring in marketing with a minor in advertising, she is ready to learn, ready to work, ready to rock it.

Folks, if you hear someone rambling about all of the flaws they see in the next generation, make a positive choice – don’t listen to them.  In fact, I won’t list any of the negative commentary I read while researching Gen Y, because there is no reason to give it any cred. Here is what you need to know as you consider making our future leaders a part of your business team – They are:

• Energetic
• Tech-savvy
• Intelligent
• Cost-effective
• Bilingual
• Flexible
• Eager
• Civic-minded

Take a quick peek at Wikipedia and you will learn that Millennials, also known as Generation Y, were born between the early 1980’s and the early 2000’s and are sometimes referred to as the Echo Boomers, because estimates of the number in the U.S. exceed 80 million. Read a bit further, and you will discover that authors William Strauss and Neil Howe, who wrote specifically about this generation in a book titled Millennials Rising: The Next Great Generation (2000), predicted this group would become “civic-minded” similar to our great G.I. Generation.

Interns Rock!

It doesn’t matter if you work for a Fortune 500 company, manage a nonprofit organization, or own a small business – there is benefit to hiring this generation of interns. In my previous sales management career with a Fortune 250 company, some of our most successful regional sales leaders made the business case for bringing on part-time interns to provide local sales support, and markets where we hired tech-savvy millennials to join tenured teams produced the most amazing sales results.

Nonprofit organizations can also benefit greatly from these hires. With tight budgets, extensive workloads and purposes great but challenging, nonprofits can bring in unpaid interns from high schools and colleges to help out while engaging them in an important cause. A family member of mine runs a foundation for exceptional children specializing in autism therapies, and has numerous interns on board helping to assist these children and their families. It is life changing for these interns and the families in need, and some of these interns have made this their career and purpose following graduation.

For a small business, an intern can make a real difference, and Front Porch Marketing has been rocking it successfully with student interns for several years!  As experts in unlocking the social nature of brands for entrepreneurs, small businesses, and franchisees, we make certain our clients are getting access to experienced marketing and advertising professionals, while utilizing young talent to provide a social media view and analysis when we need it. Rocker Interns on the Porch are part of our culture – it’s just how we rock n’ roll.

We are excited to welcome our Future Rocket, Rachel McMains!

One more fantastic intern on The Porch…ready to rock it.

Friends, it may be time for a branding and marketing intervention: We love you. We value you. But sometimes, you need to recognize when it’s time to play in your own sandbox. 

We say it all the time on The Porch, “Branding and marketing are more an art than a science,” and our rockin’ Front Porch Marketing Team has spent more than a combined 80 years honing this art form to make a difference in our client’s businesses.

But we can only make a difference if our clients let us.

Our best clients are passionate, excited about their work, and open to new ideas that will enable them to leap ahead. We tell our prospective clients that we work best when we are partners, not vendors, and are treated like a member of their internal team. We believe in direct conversation and diving in the strategy debate while getting our hands dirty.

So … in the spirit of direct conversation (which is a foundation on which The Porch was built), here are a few recent examples of when you, Ms./Mr. business owner, leader or department head, should rock away from the branding and marketing table … rock far, far away friends:

1. You scribble your logo ideas down on paper and/or mock them up yourself on whatever design software du jour. Design software and a favorite font do not a creative director make. Our team of creative professionals work with our clients through a formalized branding process that crystallizes the brand’s vision and ensures that the brand puts itself out there in the best way possible.
2. You recommend a CMS platform for your website because that is the platform you use to manage your child’s sports team and its schedule. We develop and re-design websites constantly for our clients and their brands. We know what works and what doesn’t. Trust us to make these decisions that will accomplish your business needs and goals.
3. You are going to hire an intern or an admin to manage your social media. Both of those positions are vital to a company’s operations. But neither are qualified to take on something as important as social media. Why not go ahead and have your financial manager do it??? (See what I am trying to say here?)
4. You call a half day meeting with your business consultant, VP of sales and VP of marketing because your VP of sales doesn’t like a showroom sign created by the marketing department. Give the power to the people and let sales and marketing handle their feud that has lasted longer than the Hatfields battled the McCoys.

We believe collaboration is key. Bringing team members in from other departments for planning meetings and brainstorming sessions can add new perspective, create different ways of thinking and spark new ideas. Says Pharrell:

Remember, however, we branding and marketing peeps like to work “in a room without a roof.” So let’s work together! We are fully vested in getting your business the desired outcome. After all, if you aren’t successful, neither are we.

Rock on friends.

Chief Rocker Julie Porter can be followed on Twitter and Instagram and so can her company. Follow Front Porch Marketing on Twitter by clicking here, like us on Facebook by clicking here and follow our LInkedIn company page and Instagram fun.

We love our business and are thrilled by the predictions for expected global growth in video content. Take this statistic, for instance:

• According to Cisco, video will account for 69% of all consumer Internet traffic by 2017 (and some sources take this figure as high as 74%).

Experts indicate that video is the future of content marketing, and that trend is already in full swing. Nielsen claims 64% of marketers expect video marketing to dominate their strategies in the near future.

Our role is to develop clear, concise and engaging video stories for our clients. We know that in this age of information overload people want a quick visual message so they can move on.

In fact, even using the word “video” in an email subject line boosts open rates by 19% and click-through rates by 65%, as reported by Syndacast.

The icing on the cake?

Axxon Research reports seven in 10 folks view brands in a more positive light after watching interesting video content from them.

Videos are a great way to create an emotional connection with your audience and leave a lasting impact long after the video is over. And we love client stories with happy endings!

John Doty, owner of InMotion Imagery, is an Emmy Award winning director and editor who has now worked in broadcast television and video production for more than 25 years. His work has been recognized by, among others, the Telly Awards and The Press Club of Dallas.

Not only is he expert at creating the perfect script-to-screen visual communications tools for clients, but he also directed the construction of InMotion’s sound stages from blueprint to finish. He has led teams of industry experts in producing television programs, live national broadcasts and corporate Webcasts. He’s a member of the Dallas Producers Association.

Like InMotion Imagery on Facebook and follow on Instagram, LinkedIn, Twitter and Vimeo as well.

Everyone recognizes the importance of social media marketing in this day and age. There are obvious benefits of using social media – it’s low cost high return, it’s easy to use and every consumer is active on one or more social media networks.

But as important as it is to have a social media presence, the biggest part of effectively using social media is having a strong social following that will help you build your brand and your social network week after week.

Here are some suggestions for building your social following:

1. Share frequently and be consistent. Let your followers hear your voice. The worst thing you can do is let too much time pass between shares.
2. Provide content that is informative, engaging and valuable. People want to feel like it’s worth their while to follow you. If you provide information that is useful rather than product-focused, you are more likely to attract more followers. You will also become recognized as an authority or expert and that’s a great way to increase your shares. The goal should be quality over quantity.
3. Make sure it’s not only all about business. Sharing inspirational quotes or photos or even throwing in a little humor will make your shares feel less commercial and add personality to your brand. It will also most likely get you more shares, RTs, etc.
4. Be responsive and interact with fans and followers. Monitor your accounts and respond to questions or complaints immediately. You should also engage your fans and followers by asking questions or participating in discussions. Polls are another way to get followers to interact.
5. Don’t spread yourself thin on too many social media sites. There are many social media outlets, but it’s crucial to focus on the sites that work best for your business. Not every business needs to be active on every social platform. If you are in more of a visual industry, an image-based site like Instagram or Pinterest may be the best fit. A business-to-business situation requires a presence on LinkedIn.
6. Talk about your social media presence everywhere. Include your presence on your website, your email signature, on your blog, on your business cards and other collateral materials, print advertising, signage, etc. Everywhere you talk about your business you should talk about your social media! You should also add share buttons to as much of your content as possible.
7. Offer incentives to new fans and followers. Whether it’s a giveaway or the first look at something, people love to feel like an “insider” and love to get a deal of some sort. Consider offering exclusive promotions and offers available only to your social media followers.
8. Connect with people in your industry. Those people will value your brand. Follow them and engage in conversations. Retweet their content. Follow back anyone who follows you. Look to see who your followers are following and follow some of them.
9. Make sure your profiles are complete with a clear description of your business and a link to your website. Make it easy for your current and prospective audience to find you.

Building your social media following will take time, but if you stay committed, consistent and make an effort to optimize your social media presence you will see the results!

Multitasking ~ The concept is fantastic. The temptation to work on multiple things at once is great. We all have many demands on our very finite productive time which battle with the seemingly endless list of things to do both at work and at home.

However, it turns out that multitasking is not the most efficient way to work. In fact, many tasks done simultaneously are not as well done, take longer and are more likely to have errors. According to Travis Bradberry in a recent article in Forbes, multitasking can not only be ineffective, but can cause damage to your career and ultimately your brain. Research done at Stanford University found that, “those who multitask a lot and actually feel it boosts their performance, were worse at multitasking than those who like to do a single thing at a time.”

Apparently our brains prefer a single focus.

But … there is a time and place for everything. There is one area where multitasking is not only desirable, but essential. Marketing. It’s critical to have each initiative working as hard as it can simultaneously to intrigue and motivate the consumer to engage. Creative advertising campaigns, artfully crafted messages and carefully chosen images should be designed to make the most of every platform they reach by optimizing key search words. When done well, the consumer will willingly follow, much like Alice trailing the White Rabbit down the rabbit hole and an enticing new world. Your world.

Lead consumers to your world with an effective marketing program. Once they have landed at the bottom of the rabbit hole and are again faced with the realities of looming deadlines and gnawing to do lists, they will agree that the distraction was worth the trip.

Chances are your business is using content marketing as part of your overall marketing plan. The objective of content marketing is to deliver valuable information that will engage your audience. Consumers are tuning out the more intrusive marketing tactics. What they really want is great, customer-focused information that helps them make a decision or solve a problem. That’s what content marketing delivers.

I actually like The Content Marketing Institute’s definition of content marketing the best: “Content marketing is a marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience – with the objective of driving profitable customer action.”

So when it comes to content marketing, as a marketing professional, your job is to create and share valuable, free content to attract and convert prospective buyers into customers and engage existing customers so they are repeat buyers. The content you create and share should be closely related to what you sell without selling.

The purpose is to build relationships, awareness, branding and overall establish your company as an expert in your industry. You want to educate people and gain their trust so they do business with you.

There are many types of content that form a content marketing strategy including:

• Blogging
• Guest blog posts
• Social media posts and sharing
• Email marketing
• Infographics
• PowerPoint presentations
• Podcasts
• Standard videos
• Micro-videos (i.e. Vine)
• Public Speaking
• Webinars
• Articles

It’s up to you to know what is the best way for your brand to reach those potential and current customers. Just remember the power of great content marketing can make a person stop, read, think and behave differently. The return on investment for content marketing can be huge if executed correctly. And, it really doesn’t take a significant investment!

On September 20, little did I know I would have a lesson on my latest opportunity to adapt to a new obstacle. I attended Camp Gladiator’s annual CG games, a fitness competition that pushes athletes to their limits.

We were there to do a fun run of the obstacle course. I was amazed, inspired by the competitors and already planning my training to be there as a competitor in 2015. I knew I could do this and wanted to do it!

Two hours later after a fall on the monkey bars, my adaptability was tested. My ACL was toast and needed reconstruction. Out with the goal to compete in CG games in 2015, new plan to be 100% recovered in a year.

Life happens, your professional life happens, business happens. To be successful in all areas in the current world that changes in a nanosecond, how can you ensure success?

To set your business up to prosper, it has to be flexible in any conditions. Here are three ways to ensure your business is adaptable:

1. Stay on top of market trends. Including customer insights, competitors, economy, employment, technology and laws and regulations.
2. Talk to your customers. Get feedback and respond.
3. Create and foster an innovative culture. Be open to new ideas from all levels within the organization.

Companies must constantly evolve to changing dynamics in society or an industry to be successful.

A couple adaptability examples:

• In the technology sector, you can easily see the winners and losers. As we switched from fax machines and snail mail to email and text, from bulky desktop computers to handheld devices, from Mapsco to built-in navigation systems, many organizations had to adapt. Apple was once considered dead. Look at them now. They innovated and adapted and are winning.
• In August 2001, the opening of The Shops of Willow Bend, an upscale shopping center with mostly high end tenants, opened shortly before the September 11, 2001, attacks. Retail sales nationwide entered a slump. When it first opened, the mall’s tenants included Escada, Bruno Magli, Burberry, Armani Collezioni, Montblanc, Nicole Miller, Diesel, D&G and Loro Piana among others. The economy and environment dictated the need for change. Today, they are focusing on opening national retail chains versus luxury stores. This year, the center was sold to Starwood Capital Group for more than $1.4 billion.
• In February 3, 2013, lights go out at SuperBowl XLVII. One hundred million viewers turn to social media to find Dunking in the Dark. That’s all. Oreo, you are genius and a perfect example of adaptability on the fly! Rock on!

Customer’s basic needs don’t change, but how they satisfy them do. Successful brands stay on-top of this.

Wish me luck on my surgery next week? Maybe I will blog about it …

I recently came across an article on CNN’s website titled, “Facebook launched my startup” talking about entrepreneurs who relied exclusively on Facebook, Twitter and Instagram to start their small businesses. The story featured five small businesses and, as I flipped through each of them, up popped a picture of a friend and her business partner and their Dallas-based, three-and-a-half-year-old business Smocked Auctions. Their success in a short period of time is a true testament of how social media alone can have a profound effect on businesses.

After they used their initial investment to buy inventory to sell, Smocked Auctions had no extra money for marketing and advertising so they turned to Facebook and began weekly auctions to sell their goods. Almost instantly they attracted 20,000 followers and the rest is history. They now have more than 450,000 followers on Facebook, 10 full-time employees and are on track to do $5 million in sales this year. And although they have added an e-commerce site, Facebook still generates 65% to 70% of their sales.

Now, it’s hard to think of life before social media even though many sites aren’t even ten years old! But it has become pretty clear that social media is a must for all businesses. There are many benefits of social media marketing including increased exposure, competitive advantage, increased traffic, new leads, increased sales and improved search ranking. But I think the biggest benefit of social media compared to traditional marketing is the ability to communicate with customers and a target audience on a daily basis.

With so many social media platforms available it’s important to be educated about each of them and know which is best for your business as far as reaching your business goals. Here is a list of the most popular networks:

• Facebook – Still the leading social media network
• Twitter
• You Tube – More popular than cable television
• LinkedIn – The largest professional business network
• Google+ – Now the second largest social network
• Pinterest – The fastest growing social network
• Instagram
• StumbleUpon
• Digg

As powerful as social media is, it really is crucial to succeed in today’s business environment. Make sure you take a strategic approach to your social media plan and make sure it works with your other marketing initiatives.

Our Chief Rocker enjoying the opening festivities with Megan and Landon Wood of Lily Jade.

Branding and marketing are more art than science.

In fact, it’s one of the reasons it’s so rewarding. There is no “one size fits all.”

Blogging could be a necessary part of your digital strategy. It’s the perfect way to deliver messages near and dear to your brand and engage your audience.

So, when we heard about the first annual The Hundred Event, we didn’t think twice about participating ourselves.

Hosted by four lovelies, Grace Patton, Bridget Hunt, Lauren Knight and Megan Graham, the event brought together a talented group of small business owners and bloggers intent on learning and sharing best practices. There is a distinct entrepreneurial spirit in this group. People came from all over to partake in the delicious food, warm ambiance and shared knowledge.

We discussed many blogging styles. What do they have in common? Imagery is key to them all. Whether it’s still or video – good photography is non negotiable.

Here are a few of my favorite photography takeaways and recommendations, compliments of Jenni Dawson of J.Noel Photography:

• If you have a good camera, shoot in manual.
• If you don’t know how to use that great camera, invest in the Extremely Essential Camera Skills Tutorial and learn how.
• Afterlight is a handy app for photography on the go. It’s super easy and really adds a textural element to pictures taken on your phone.
• Pic Tap Go is perhaps my favorite app. It costs $1.99 and is worth every penny. There are several filters to choose from. Pic Tap Go saves your “recipes” for future use.

Enjoying the Peacock Alley Block Party under the super moon.
Lauren Knight, Laura Busby, Beth Dotolo
Photos courtesy of Awake Photography

This 4th of July, my family was on the lake. For the first time, we went out to the middle of the lake in a boat to watch the fireworks. It was exciting to be on the water and have a 360 view of the sky lighting up in celebration of our country. My two young boys snuggled up with me looking up at the sky and eventually fell asleep in my arms (that hasn’t happened since they were babies). For me, it was a perfection. For them, not so much …

Is your brand, product or service perfect? Of course! No one ever says, “My baby has imperfections.” If customers view your brand as less-than perfect, there is a perception challenge. Your customer’s perception is your business’s reality.

The Dove’s “Real Beauty Sketches” Ad Campaign of 2013 is one of my all-time favorites! A woman describes herself to a forensic artist and strangers who have met the woman that day do the same. The result is two images that are very different. The tagline is, “You are more beautiful than you think.”

How interesting would it be if brands could do this? If executives and employees could describe their products and services and customers do the same. How would the pictures differ?

In 2009, Domino’s Pizza had a perceptions issue. What did they do? They listened, responded and communicated how they were changing, resulting is amazing business results. Watch this Domino’s Pizza Turnaround.

Perception is reality.

Three ways to do a brand perception reality check:

1. Outside Business Consultants
2. Customer Intercepts, Focus Groups & Surveys
3. Social Media

Outside Business Consultants come in many forms; research firms, advertising, marketing and PR agencies, executive coaches, assessments, mystery shoppers to name a few. The value an outside partner can bring to your business is an objective view of your customer’s perception

Customer intercepts, focus groups or surveys are feelings and attitudes of your product or service. When asked, people will give you insights on areas to improve or let you know to stay the course. A very simple first step is a suggestion box in retail locations. You can get some really great ideas!

Social Media has opened the customer conversations wide open! Leverage this opportunity to listen, watch, collect and engage with your audience. People have immediate access to your brand to share in a public forum their likes, dislikes and desires for your product and services. Are you listening? Are you taking action? Social media allows you to respond immediately to customer feedback.

Listening to your customers and being open to feedback is an important business strategy to ensure your products and services are aligned with your customers’ perceptions.

My oldest son’s journal entry on my perfect 4th of July night: “On 4th July at night we did not get to see that much fireworks.” It was not his best 4th of July, our perceptions of the evening differed greatly, but perception is reality.