While marketing is a dynamic and ever-changing field of study and profession, one major underlying tool marketers utilize is psychology. Innovative marketers have a true understanding of their target market’s actions, and use this expertise to shape their client’s approach. Understanding why a generation, society or any group of people acts the way they do is essential to connecting and communicating efficiently with them. 

However, there are other ways to apply psychology on the job to improve not only your career, but also your happiness and personal life. I had the pleasure of attending a guest lecture by Dr. Mark McKinney and Dr. Steve Fedorko in the Temerlin Advertising Institute at Southern Methodist University, where they spoke about this notion in depth. As psychologists who spent many years in the marketing and advertising world, they had an interesting perspective on how to succeed in business. Their book, My Client Is The Devil, is a “groundbreaking book to help client service professionals deal with stress on the job by learning simple techniques to become more psychologically hardy”. While I have not yet read the book, their presentation inspired me to take a step back and evaluate my perspective on life.

Client service fields are notorious for “burning out” their employees. Drs. McKinney and Fedorko attempt to alleviate the stress placed on these employees by emphasizing the importance of three competencies: control, commitment and challenge. Modern psychology has found that people who exhibit control in their personal and professional life, stay committed to their goals and readily accept challenge tend to be more resistant to stress and have a contagious effect on the people around them.

Everyone knows that positive people are more fun to be around, but sometimes people need a reminder to spread a little positivity. Drs. McKinney and Fedorko proposed a tool to help alter our perspective that may initially seem trivial, but has truly transformed my daily outlook in a positive manner. Rather than looking at a situation and making outward statements such as “why me?” or “this isn’t fair,” instead ask yourself what positive outcomes may come of this situation and assume that others are well-intended. The Drs. provided examples of how to apply this attitude that ranged from dealing with road rage to major work dilemmas. By practicing this attitude in smaller, every-day situations, it transforms into a habit.

Epictetus, a philosopher and teacher in Rome in the first century, said, “Men are disturbed not by things, but by the view which they take of them.” While this idea has been around for thousands of years, in our modern world full of constant business and high expectations it is easy to forget how big of a role our attitude plays in our happiness and eventually our overall success. Taking a moment to think before we react truly puts the problem we are dealing with into perspective.

It was my intention to write a prophetic post this week about the Texas bag law and the impact on Texans, small business and the progress on our slow road to being a sustainable nation. 

And, then, duh dun dah … Mr. Flu A happened in the middle of the night and Ms. Worst Diaper Rash in the history of ever (ITHOE) caused baby to scream, “Mommmmiieeeeee,” every time she is changed during the day which is every 20 minutes due to the severity of her raw booty’s condition.

Folks, mama needed to work ~ lots of deadlines and things to be done.

Small business owners can’t just go a hundred miles an hour the day after a sleepless night. They can’t drop everything to take their child to an early morning, unscheduled pediatrician’s appointment. They can’t run and cuddle their wailing baby at the drop of a hat in the middle of a work day … Or can they??

Friends, they can.

There are four must haves for every small business owner in case life takes an unexpected turn on an action-packed work day:

1. Highly, functioning virtual work space – Have the bunker ready at all times. High speed Internet, phone charger and all necessary supplies you use on a daily basis at the office. Thankfully I have a high quality color laser printer wired and ready in the home office and a pack of the 32 pound paper on hand at all times. We were able to complete the brand book we are presenting to a client today.   
   
2. The village – I mention it frequently. It takes a spouse that can stay home from work for a few hours with the sleeping baby while mama goes to the early morning doctor’s appointment with the other baby. It is extremely helpful if the spouse’s employer believes in their employees putting their families first in times of need. It also takes a doting daytime care giver to be there when mom can’t to console the aching baby.
3. Attitude of gratitude – It is easy to go down a dark hole and focus on all the things negative happening in your world. Instead, focus on the positive. Be grateful for all that is right. There are a million and one books, articles and studies showing that professionals with a positive attitude are more productive and successful. Put on your rose-colored rock star glasses and leave the tissue with lotion for the sickees.
4. And, last but not least, a dependable and adaptable team – When the work needs to be done – the client’s blog sm’ed by 8:30 a.m., the enewsletter draft to the client by noon, the conference call rescheduled, etc. – the work needs to be done. Make sure your team is as adaptable and reliable as you are and willing to step in and step up in a pinch.

Check, check, check and check! The kiddos are on the mend, deadlines were met, work got done and there is a new episode of American Idol on the DVR calling my name. Ciao for now!