Fundraising for causes near to our hearts is in the Front Porch Marketing team’s fabric of being.
Last year marked my last of three being involved in Jesuit Preparatory School of Dallas Mum sales.
The new Mum Moms found a new solution to Mum sales in the COVID19 world. No Homecoming Dance or other celebrations. So why spend the time or energy?
Reasons Not to Cancel Your Fundraising Efforts
It is tradition. Everyone wants to continue traditions and celebrations. Even if they look differently. Students want to celebrate Homecoming. Donors want to continue annual giving and / or event attendance. They look forward to it. We are thirsting for normalcy.
Fundraising for Mums helps the school. Our school communities need more funds to operate at their best. Now more than ever.
Volunteers for Mums builds school community. Volunteers help make the work happen. They come together. Celebrate tradition. Share stories. Ask advice. Coming together to make this happen.
Adapt communication vehicles and their frequency. Email, text and phone are preferred. Make sure they are quick and to the point. Adjust frequency. More emails and texts are needed to break through the clutter. But they must be on point and useful.
Reinvent your event. Socially distant or online. Engage experts if needed. Events can still happen. It takes extra time. More investment of dollars is needed. Keeping the conversation going is immeasurable.
Make involvement easy. SignUpGenius is a great vehicle. Make sure volunteers know where and when to meet. Maximize their time spent. Create opportunities to volunteer from home.
Make donating simple. Eliminate all the barriers to donation. Make sure the donate button or page is front and center. Optimize the speed and ease of use.
Pick up the phone or schedule a video conference. Check in with your donors. Reach out. Show them you care. You do.
My Mum Mom fundraising era has (maybe temporarily?) ended. The relationships I made with all communities and the students are priceless. Make sure your efforts create the same.
GivingTuesday is December 3 and North Texas Giving Day is just around the corner – September 19. Is your organization ready for this nonprofit marketing challenge?
Giving Days are a celebration of philanthropy. GivingTuesday is a global day of giving that kicks off the charitable season, when many nonprofits focus on their holiday and end-of-year giving. Communities Foundation of Texas’ North Texas Giving Day is an annual giving event that empowers everyone to give back to their community by supporting local nonprofits and causes they care about in an easy-to-use platform.
Criticism of Giving Days
There has been criticism of Giving Days like GivingTuesday. One, GivingTuesday is in December, usually the best fundraising month for most nonprofits. Two, many nonprofits use GivingTuesday as an excuse to get spam-ey:
“And what is in these #GivingTuesday appeals and communications? A great new story? A special giving opportunity that I can be a part of to do something powerful, unique or impactful? Again, generally speaking, no. They are cash grab emails. Give today. Donate now. Make your donation. Why you might ask? Well… uh… because it’s #GivingTuesday seems to be the response.”
Giving Days are not a giving bonanza. That’s a lot of pressure to put on one day. But, they are a great way to raise funds and introduce yourself to new donors. And, local Giving Days are often during the more fundraising fallow parts of the year, so as not to take away from end-of-year giving.
Plus, local Giving Days are often organized by foundations or organizations that have resources and tools to promote philanthropy in ways that small nonprofits often do not have the funds and manpower to do. These larger organizations reach out to media, offer marketing tools, and some, like Communities Foundation of Texas, give out bonus funds to organizations who accomplish certain goals during North Texas Giving Day.
I hate to be a Debbie Downer, but in light of some sobering statistics on U.S. giving, it is important to take advantage of Giving Days in a strategic and focused way. The Fundraising Effectiveness Project found that while overall giving went up slightly (1.6%) in 2018, this was largely driven by major gifts (donations of $1,000 or more).
Revenue from smaller gifts decreased. Donations of $250-$999 dropped by 4%. Gifts under $250 fell by 4.4%. And, perhaps most serious of all, the overall number of donors fell (by 4.5%) as did retention rates (a 2% drop) and the number of new donors to an organization (a 7.3% drop). This means that:
“Giving is increasing because of larger gifts from richer donors. Smaller and mid-level donors are slowly but surely disappearing – across the board, among all organizations. Philanthropy should not and cannot be just the domain of the wealthy, and the entire sector needs to look at how we reach out to and engage these donors.”
So, now that we’ve got the bad news out of the way, lets get to planning. Because as my mom says, people don’t plan to fail, they fail to plan.
First Things First – Focus
A winning Giving Day strategy has a focus. Organizations who focus their Giving Day goal on one program or initative – say, a new Maker Space for a library or a fund that supports afterschool programming for underserved kids – tend to do better than those who do not target donor giving.
Increasingly, donors want to know where their funds are going and its much easier for people to wrap their mind around one thing – a program or a new piece of equipment – than the dreaded “General Operating Costs.”
Light a Match
I had a boss once who said that having a donor match was like throwing a match on gasoline – it really lights a fire for giving. People love a deal and donor matches make it feel like they are doubling their money. Find a local company who is willing to sponsor a match – you can even offer marketing incentives like putting their name and logo on your Giving Day emails, social media, and website.
Marathon, Not a Sprint
Make a plan for the months and weeks leading up to your Giving Day. Luckily, both Giving Tuesday and Communities Foundation of Texas provide great campaign timeline tools to help you get started.
Also think about:
Get some “ringers”: Assign advocates for your organization who can promote your nonprofit on social media and can make a donation in the early hours of your campaign. People like to join a bandwagon that has some momentum behind it.
Be specific: Paint a picture with your gift amounts. For example a library can say a $50 donation buys 10 new books or $100 donation supports 3 hours of afterschool tutoring.
Make it easy: Look at your donor giving page. Is it easy to use or is it cluttered and clunky? Clean it up before the big day. Giving Days are digital by nature and people are most likely to give online. If it takes a long time to make a donation or the process is confusing, your donor will “abandon cart.”
But the Day Itself is a Sprint
Giving Days are very social by nature – social media that is. Acknowledge your donors on the day of (with their permission of course.) Push out social posts promoting the focus of your fundraising for the day. Interact with your ringers. Let people know how far along your are to your goal and how much match money is left. Talking about how much match money is left creates a sense urgency. And, of course, celebrate and thank your donors.
Giving Days are a great way to acquire new donors, engage with current donors, and of course, raise money for your cause. But you have to have a plan. Giving Day campaigns are a marathon (except on the day of, when its a sprint). Are you geared up? If not, we can help.
Nonprofits work hard for little money and recognition. With few resources, you’re doing the best you can. But don’t think for a second that just because your organization is a nonprofit that you can’t have great marketing.
Remember, nonprofit is a tax status, not a case for support. Being a nonprofit alone is not a reason for anyone to give. Nonprofits must tell the public about the good they are doing and how people can help.
Here are 5 common nonprofit marketing mistakes and how to fix them:
Mistake #1: Not Participating in Social Media
The point of social media is to be social. Too many nonprofits post only about themselves, follow only a few accounts, do not respond to comments, and ask without giving in return.
This is the equivalent of meeting someone at a party who only talks about themselves, talks your ear off for 20 minutes, and then asks for $50.
Don’t be that guy.
Here is a good rule of thumb to remember when it comes to social content:
A third of your social content should promote your organization, converts readers and generates donations.
Devote a third of your social content to sharing ideas and stories from thought leaders in your industry or like-minded organizations.
A third of your social content should be fun stuff to show that there are human beings behind your social media handles.
Mistake #2: Forgetting Who Your Audience Is
Too often, organizations market to themselves. They only consider what appeals to them and not their supporters. Step outside of your perspective and think long and hard about your audience.
Are your supporters older, younger, parents, young professionals? Are they more likely to respond to digital appeals or direct mail? What do they care about the most – saving time, professional development, kids, the environment, education, social issues? Put yourself in your supporters’ shoes.
Stretched logos, incorrect brand colors, spelling errors, pixelated photos – if they happen once or twice, it’s a simple mistake. If they happen all the time, it makes your organization look homespun at best, or unprofessional worst. And that can erode trust.
Mistake #4: Too Much Text
As they say, a picture is worth a thousand words. And a thousand words alone is, well, not something anyone wants to read.
Your supporters lead busy lives. Take a closer look at your content and figure out where you can tighten your copy.
Mistake #5: Boring Photography
Scott Kirkwood, former editor-in-chief at the National Parks Conservation Association magazine, put it best in a HOW Magazine article:
“…if you helped the nearest national park receive money for a new building, don’t show a photo of that building – it’s a building. Think about how that building will change the life of a visitor. Will the park be able to offer more bird-watching programs as a result? Great. Show a photo of a bird.”
Don’t think that just because your organization is a nonprofit that you can’t afford great photography. The latest smart phones can take great pictures and with a few tutorials, you could be well on your way to taking great photos.
Show photos of the people, animals, environments, etc. helped by your programs.
Show, don’t tell.
You’re trying to do good on a shoestring budget and a skeleton staff. We get it. Its understandable if this seems overwhelming. Great marketing is a constantly moving target that poses a challenge for many organizations.
If you want to talk about your organization’s marketing challenges, give us a call.
In 2019, social media marketing is an essential tool for developing a connection with your audience. In some ways, social media marketing is similar to online dating. You are courting your audience with social media, and a connection won’t develop by being overly promotional with your posts.
Successful social media marketing requires an investment of significant time (and resources). Your investment can pay dividends, but it requires planning. Developing strategies with clearly-identified goals and target audiences is key. But avoiding common faux pas is equally as important.
Seven of the (many!) dos and don’ts for social media marketing
Be social. You have to put yourself out there, so don’t be nonexistent on social media. You can’t influence anyone if you have no profile.
Be interesting. Know Your Audience. You want to pique and maintain viewers’ interest, so post varied content they will find interesting and valuable. Don’t make it all about you by only posting promotional content.
Be genuine. If your brand is all about fun, your audience expects a certain playfulness to your social media. Don’t send mixed messages by being inconsistent in your marketing.
Be available. Social media marketing is a 24/7 customer service opportunity, so engage often and consistently. Don’t ignore posted questions or concerns.
Be a good listener. Always pay attention -and respond gratefully- to consumer feedback. Don’t ignore the negative feedback, because you can’t develop relationships by ignoring (or deleting) criticisms.
Be Aware. Use hashtags and handles to attract interest, but don’t appear desperate by using too many. Keep it effective and efficient.
Be smart. Check your content for spelling, grammar and phrasing, and correct mistakes as soon as they’re caught. Don’t be insensitive in your phrasing or messaging.
We cannot say it enough – strategy is critical.
Content is key. Consistency is key.
Social media management is customer service and poor customer service will hurt your brand’s reputation.
Unlike in dating, it is a good idea to outsource social media duties. Those of us with the experience and knowledge can create and implement social media marketing strategies that follow all the rules.
Give us a call to help influence your audience to swipe right on your brand’s social media marketing!
This time of year, the stakes are high in the charitable giving arena, making nonprofit marketing more important than ever. Roughly 30% of all nonprofit giving happens during the last month of the year, from #GivingTuesday (the Tuesday after Thanksgiving) through December 31.
Donors are feeling generous, so the time is now to launch a compelling marketing campaign to support your annual appeal. The competition for donation dollars is real, so keep these things top of mind to ensure you don’t get lost in the noise:
Keep Your Messaging on Point
Messaging should be compelling and concise. What will inspire donors to give to your nonprofit over another? Your messaging should be clear and speak to your audience in a resonant, emotional way in a voice that supports your mission and is undeniably yours.
Make Sure Your Website is Ready for Prime Time
This is likely your biggest campaign of the year – your website should be ready to receive visitors. Make sure your website is compelling, current and eye-catching, and that your campaign is highlighted on your homepage with a clear call to action. Your donation page should be front and center – make it easy for people to give!
The Time is Now for Email Marketing
An optimized website only works if you’re driving traffic to it, so create some well written emails that will resonate with donors and drive people to your site. Consider using storytelling in your campaign – it’s a powerful way to arouse emotion and inspire action. A good narrative brings people together, evokes emotion, and creates empathy. Fundraising is a very human-centered enterprise, and when our emotions are tapped, we are much more likely to act.
Support Your Campaign with Social Media
Nonprofits are all competing for dollars, and social media will be abuzz. You can’t afford not to be telling your story there. Every platform has a different voice and demographic, so tailor your messaging to each channel. Establish a monthly social media calendar to ensure all your touchpoints are covered, and encourage sharing by your stakeholders and friends.
Don’t Forget to Say Thank You
Recognize your donors and their gifts quickly. Leave them with something that makes them feel undeniably good about supporting your organization.
It’s go time for Nonprofit Marketing! Are you ready to rumble? If not, come see us!
