According to a 2016 Gallup Poll, Millennials have the lowest level of customer engagement across the industries that Gallup tracks. Gallup estimates that only “25% of millennials are fully engaged customers”, leaving brands to wonder how to engage the remaining 75%.

Gone are the days when when just posting and publishing frequently was enough. Now, with all the clutter on every form of social media, not only does your content need to be eye-catching, it also needs to be interactive and engaging.

As the younger generations shift their focus to work and individual production, their spending and buying habits shift as well. The Gallup Poll shows that while “71% of traditionalists and baby boomers consider themselves fully engaged with specific brands, only 53% of millennials and Gen Xers consider themselves fully engaged.”. Gallup further ranks each generation by their engagement, and found that “millennials tend to be more loyal and profitable when fully engaged,” as compared to other generations.

It is clear that if the success of a business relies heavily on millennials, understanding how to engage more than 25% of them is necessary for success. Even if a company relies on traditionalists and baby boomers for their profits, it is important to learn to adapt marketing plans as times change.

Consequently, companies need to strengthen their engagement and loyalty with millennials. Here are some tips.

Tips for Marketing to Millennials:

• Mobilize Your Efforts. 85% of Millennials use smart phones. Ensure your content is optimized for them.
• Think Like a Millennial. Understand what channels they frequent and how they interact on them. Make sure you are speaking to them and hitting all touchpoint.
• Content is Key. Give them valuable, interactive, meaningful, honest content about your brand and your story. Tell a story – millennials want to engage.
• Listen and Adjust. Listen to what they are saying, and be flexible and ready to adjust your plan when necessary.

Ensure your business isn’t missing this important millennial demographic. We here at Front Porch Marketing are ready to help!

She arrives early at Starbucks for our first meeting, is already working on the first item of our Front Porch Marketing orientation “to do” list, and impresses me with how eager, engaged, and talented she is. An SMU undergraduate student majoring in marketing with a minor in advertising, she is ready to learn, ready to work, ready to rock it.

Folks, if you hear someone rambling about all of the flaws they see in the next generation, make a positive choice – don’t listen to them.  In fact, I won’t list any of the negative commentary I read while researching Gen Y, because there is no reason to give it any cred. Here is what you need to know as you consider making our future leaders a part of your business team – They are:

• Energetic
• Tech-savvy
• Intelligent
• Cost-effective
• Bilingual
• Flexible
• Eager
• Civic-minded

Take a quick peek at Wikipedia and you will learn that Millennials, also known as Generation Y, were born between the early 1980’s and the early 2000’s and are sometimes referred to as the Echo Boomers, because estimates of the number in the U.S. exceed 80 million. Read a bit further, and you will discover that authors William Strauss and Neil Howe, who wrote specifically about this generation in a book titled Millennials Rising: The Next Great Generation (2000), predicted this group would become “civic-minded” similar to our great G.I. Generation.

Interns Rock!

It doesn’t matter if you work for a Fortune 500 company, manage a nonprofit organization, or own a small business – there is benefit to hiring this generation of interns. In my previous sales management career with a Fortune 250 company, some of our most successful regional sales leaders made the business case for bringing on part-time interns to provide local sales support, and markets where we hired tech-savvy millennials to join tenured teams produced the most amazing sales results.

Nonprofit organizations can also benefit greatly from these hires. With tight budgets, extensive workloads and purposes great but challenging, nonprofits can bring in unpaid interns from high schools and colleges to help out while engaging them in an important cause. A family member of mine runs a foundation for exceptional children specializing in autism therapies, and has numerous interns on board helping to assist these children and their families. It is life changing for these interns and the families in need, and some of these interns have made this their career and purpose following graduation.

For a small business, an intern can make a real difference, and Front Porch Marketing has been rocking it successfully with student interns for several years!  As experts in unlocking the social nature of brands for entrepreneurs, small businesses, and franchisees, we make certain our clients are getting access to experienced marketing and advertising professionals, while utilizing young talent to provide a social media view and analysis when we need it. Rocker Interns on the Porch are part of our culture – it’s just how we rock n’ roll.

We are excited to welcome our Future Rocket, Rachel McMains!

One more fantastic intern on The Porch…ready to rock it.