Marketing leaders, what are you doing to nurture relationships with your customers?

Consistency and connection nurture relationships. Sure, loyalty and points programs are tactics that bring brands and customers closer together.

But genuine allegiance is an outcome.

A recent conversation with a marketing leader provided inspiration. This marketing leader has had some challenges. But realized the value of marketing.

The company had cut the marketing budget. All the momentum that person built was put to a halt. And then the company brought in a consultant. First, he asked her what was happening on the marketing front. To which she replied, “Nothing.’ And, obviously he was shocked.

How to foster genuine relationships.

Business leaders do these four things:

1. Conviction – Know the brand. Marketing leaders walk the talk. And they demonstrate it every touchpoint. Then, clients and their customers can see it and feel it.
2. Consistency – Do you have a message map for your client? Share the value proposition of the brands you work on, on every platform, consistently.
3. Communication – Know your audience. Then recognize: how do they want to communicate? It isn’t about you. It is about what works for them. Marketing leaders will recognize this and pivot messaging to solve clients’ problems in a way that is meaningful and relevant to the client.
4. Connection – If there is consistency communicating the message, then the connection will happen. But as a marketing leader, how do you deepen the ties with your client and their customers?
   • Weekly meetings with clients
   • Weekly catch-up calls on both status of projects, and how pain points with consumers are being addressed
   • Notes on special days to recognize achievements
   • Boundaries set on both sides, so that both marketing and client are set up to succeed

Marketing leadership: Take inspiration. Deepen connections. Accelerate growth.

We love to partner with smart leaders who value marketing. And, if we can help, let’s talk about mutual partnership to grow top line sales.

Pinterest fails like these make me snort laugh.

It is terrible, I know, but they are so funny! Perhaps because they are relatable. You see something, you think you can do it, it turns out differently than you planned.

“The more the plans fail the more the planner’s plan.” Ronald Reagan

It’s time to evaluate your marketing strategy for the second half of the year. With Q1 in the rearview mirror, and Q2 well underway now is the time to plan what comes next.

We wax the marketing plan lyrical often, additional reading can be found by searching Marketing Plan right here on Off Your Rocker, because it is a topic we keep coming back to because it is that important. Running through your activities, business, leisure or really anything without a plan often leads to failure and even the best laid plans fail. When and if plans start failing it is time to dig and plan some more.

Planning 101: Be Proactive

For any project or initiative to succeed, it must be carefully thought out. One of the key qualities of any project manager is to be proactive. This comes because of good planning. Proactively address potential problems and prepare possible ways to fix them while they are still predictions. Challenges like inadequate funds and resources, low staffing, or poor time management – are likely to arise in any plan. Effective planning lets you see them and fix them before they hinder the desired outcomes. 

Pinterest Fail? Evaluate and Pivot

It is easier for teams to pivot from a plan versus starting from scratch. Existing plans guide and ground activity. Even if an initiative or project is failing or failed pivot and plan some more! In the pivot remember the importance of staying positive and true to your brand.

Now is the time to look at the 2022 plan and evaluate what stays in, what stops and what needs to be added. Let’s get ready for the second half and move forward with purpose and intention to thrive the rest of the year. If you need a marketing planning partner, give us a holler!

Recent readings over Spring and Easter Breaks provided four great reminders for me as a business leader. And I hope they do the same for y’all too.

For those of you who do not know, one half of my heart – my son – attends Rollins College in Winter Park, Florida, right outside Orlando.

We stayed at one of my favorite beaches over Easter, New Smyrna Beach, which is a hour drive from my “son~shine.” And, where I purchased a beach condo, aka short-term rental investment property, earlier this year. It is affectionately deemed the “money pit.” But that is a blog for another day. I digress.

Reminder One: Be a GD Cheetah

A beach read was Glennon Doyle’s Untamed. She shares a visit to the zoo and the Cheetah Run. The cheetah, Tabitha, is tamed. She performs on queue.

A little girl asked, “Doesn’t she miss the wild?”

Zookeeper comes back with a BS answer.

Doyle writes that Tabitha would sigh and say, “I should be grateful. I have a good enough life here. It is crazy to long for what does not even exist.”

“I’d say: Tabitha. You are not crazy. You are a GD cheetah.”

That had such a profound effect on me. I later cried as I read the excerpt aloud to my daughter. Without the GD, of course. And I asked her to promise me to always be herself. To be a cheetah.

Reminder Two: Finding Leverage

Not as an emotional experience for me, but profound none the less. Reading the latest issue of Entrepreneur Magazine.

Time is our inventory.

An article by Adam Bornstein explores business growth by not necessarily adding more people. Rather, exploring this. “Smart growth is not about spending more time, nor is it about maxing out your time. It is about finding leverage.”

Reminder Three: Damn the Sycophants

I cannot remember what the article was about. It was the word. The word I had to look up.

I was reminded, although sometimes painful, I treasure those around me who are not this.

Surround yourself with talented people. Those who are smarter than you. Formidable team members push back. They may not think like you. But they make the organization better. These folks fill in for your short falls.

Reminder Four: Being Too Efficient

In a past life, I was ultra-organized. I am a Franklin Covey Planner Training Course graduate for heaven’s sake. Organized all the things in my office and life.

Then, I started Front Porch Marketing. And, had my second child at an “advanced maternal age.”

Words quoted from Edward Tenner in another Entrepreneur Magazine article spoke to me. In summary, big business always has the advantage. However, entrepreneurs combine technology with connection to people. Something big companies cannot do.

Jason Feifer, author of the article, cited Blockbuster and Netflix as an example. Early in my career collaborating with folks at Blockbuster and Viacom shaped me into who I am today. And I am eternally grateful for those experiences. I saw how they tried to evolve. As well as saw what was attempted and did not happen. These learnings were invaluable.

So I hope these four reminders for business that I learned this spring will resonate with you too!

Social media trends for 2022 look a little different than last year.

Social media trends for 2022 will increasingly be about customer experience and personalization. Those agendas are paramount. And, most if not all social media platforms are increasingly moving more and more toward “pay to play”. In other words, platforms want you to pay to get people to see your social media. For instance, this looks like boosting posts on Facebook. Trends that involve an interaction with customers, and especially those that offer some measure of personalization (as opposed to just pushing out a message to everyone) will top brands’ to-do lists.

Here are some of the social media trends we see for 2022.

• Short-form Video – Less is more, and people don’t read. The human attention span is short. So, a video a minute or shorter is plenty long enough. Do a series of short videos each making one point, instead of one long video. Repurpose your existing long videos into shorter snippets and program them for different social media channels. Reveal a different aspect of your company, or solve a different problem on different channels as opposed to playing the same content on the same day on the same channels.
• Customer Service – Customers are conversing more than ever via DMs, Twitter and comments on posts. Monitor these conversations and be responsive on any channel that customers are contacting you on.
• Social Commerce – Customers want to check out immediately on whatever social channel they are on. Social commerce offerings (like buying a dress directly from an Instagram photo) are growing on every channel. Perhaps this social media trend is appropriate for your product or service.
• Paid Social Advertising – Algorithms continue to change. And, platforms continue to ramp up their paid social offerings. There may be a need to add a paid strategy to your organic posts to get wider reach and more engagement. The ultimate goal is connecting with more potential customers, right?
• Influencer Marketing – Micro or local influencers are more important. Work with these influencers who really already love your brand. They can demonstrate your product or service in a way that is unique to them and resonates with their audience.

Content remains king.

Have a plan. Don’t chase squirrels. Plan your content for the year – or at least the next quarter – to meet your brand’s sales goals, branding initiatives, limited offerings, or even just calendar holidays. Planning your content means have a blog and regularly contribute to it. Then, promote your new content on your social media platforms. Build your content marketing practice like you’d grow a garden. Keep at it.

What do customers want to know? Customers want content that is focused on:

• Deeper Meaning – Be authentic. Answer questions that are helpful and offer perspectives that can be touch points for your brand in a customer’s life. Find your commonality. Create your company’s tenets, and do those fewer stronger things in a deeper way.
• Giving Back – Showcase volunteer efforts and donations. A company’s charitable giving is important for 73% of Americans’ purchase decisions. People WANT to love you. Showcase how you are showing love for others. Giving back increases loyalty.

Overall, after the past few years of being disconnected, consumers are craving connection in every aspect of their lives. But make connection with your brand meaningful. Be convicted. Be consistent. Create a connection that will last, create loyalty, and continue these social media trends for 2022 to the years ahead.

How to make working together easier.

When you’re working together, the key to a successful partner relationship between an agency and an in-house marketing client is articulating goals on both sides. What does the in-house marketing director want out of the partnership? What role(s) will the agency fill? And for those on the agency side: what is the expertise that you are offering and how will it fit into the work and process of the in-house marketing department. Ultimately, what common goal is everyone working toward?

3 traits of a successful in-house marketing director (when working with an agency):

1. Treat the agency like a partner. Be available. Share the wins and the losses. Exchange information and best practices. Work united toward a common goal.
2. Let people do their job. It has been said many times – surround yourself with smart people and let them do their jobs. This is very true when working with an agency. You, as the in-house marketing director, know your brand better than anyone. But the agency will have deep knowledge in how to market your brand to the right people, at the right time, and in the right place. Take advantage of this expertise.
3. Be clear, concise and direct. Communication is key to a great in-house/agency working relationship. Having clear goals and being able give good feedback will make the process of creating great work run smoother.

3 traits of a successful agency (when working with an in-house client):

1. Be transparent. Give real world examples with data and KPI results to show that you know how to do this work successfully. Show and tell your successes that relate to your new client’s business to increase their confidence in your expertise.
2. Flatten your organization when it comes to direct contact. Allow clients to be able to communicate directly with different members of your team if they need an opinion on a specific matter. Shielding most of your agency from the client and running everything through gate-keeping account service people prevents deeper brand knowledge and deeper connections.
3. Prepare to collaborate. Including your client in the creative process will not only make the working relationship work better, the client will have the opportunity to “own” the idea with you. Then, you’ll have no better champion for your idea than your client as it moves up the C-Suite approval chain.

Growing your partnership and working together – in-house and agency – requires determination. First, be determined to recognize the value of the people that you are working with. And then, be steadfast in your determination to succeed together.

Working as public relations professionals, we have found that there are four key best practices for PR success to incorporate into your process.

1st Best Practice for PR: Generate Enduring Ideas

One of the most important best practices for PR is to always be generating ideas. First, this includes story angles, data-driven research, strategies, op-ed pieces, profiles and annual editorial reporting. Then, the consistency of coverage depends on innovative thinking. The client will not always have a newsworthy agenda to publicize.

It’s a Public Relations professional’s job to energize conversations that will keep the media interested. The goal is to keep clients in the news. Constantly have a pulse on what is trending in news and where the client can fit into a news cycle. 

2nd: Practice Proactive and Responsive Communication

Proactive communication is undoubtedly the key metric to illustrating your commitment to the client, and a best practice for PR. Once a pitch is active, keep the client informed of the progress. This will not only galvanize the process but also create a dialogue about what is working and when a strategy pivot needs to take place.  

As simple as it sounds, responding to an email and/or phone call immediately engenders a trust and sense of wellbeing with clients. And, it reenforces to them that they are always a priority. Make sure that queries are answered immediately, even if it is confirming that you have received the correspondence and will get back to them when you have an answer. And responsive and proactive becomes very important for PR success in crisis communication.

3rd: Demonstrate Transparency

Clients expect its PR team to have expertise when navigating the media and to pitch a story that will result in positive news attention. Clients also rely on their PR teams’ knowledge to let them know a story idea is not gaining the anticipated coverage. Conveying this is necessary even if the idea that is not working was the clients.

We are counselors, and clients deserve the benefits of our seasoned point of view that has been established in experience and best practice judgement.

4th: Zero In on Your Target Audience

When using an earned media approach, do not weaken a message by pitching too widely. Target the news audience by researching and then building a media list that covers a client’s business model. Position your client above competitors by taking their expertise directly to a targeted audience. And, customize the content so that news outlets are compelled to open an email and react to the call to action.

Combine These 4 Best Practices for PR

Use these tips to build a PR process and structure that will prove successful for clients. Build their business and your professional reputation with repeated consistency and counsel.

How do you get hired in marketing? Finding a job can be tough especially in marketing where competition is high. When you don’t know what companies are looking for it can make this process significantly more difficult. To make your life easier we’re going to go over some of the main attributes companies are looking for.

Interpersonal Skills

When you’re in the workplace how do you handle conflicts? Do you get along well with others? Interpersonal skills are your ability to have diplomacy and act professionally in the workplace. According to LinkedIn’s CEO Jeff Weiner, the biggest skill gap in the U.S workforce is interpersonal skills. What can you do to solve this? Have good manners, show compassion, and be mindful of your body language.

Being Flexible

The world of marketing is always moving. New trends become the norm and old trends completely go away. It’s your job to stay agile and be able to adapt to these changes quickly. In other words, you need to consistently stay relevant to what’s happening. If you need to learn new skills then learn them.

Social Media Expertise

In the 21st century almost everything has a digital footprint. Especially companies. According to SCORE in 2018, 77 percent of the small business in the U.S use social media to facilitate sales, marketing, and customer service. The main platforms you should focus on are Instagram, Facebook, Twitter, Linkedin, and if you can pull it off, TikTok. Understanding the platforms and how each of them contribute to business is important if you to stand out amongst your competition.

Ability to Analyze Data

Data is everywhere. In order to be a valuable asset to your marketing team you must be comfortable with going into large amounts of data. Then be able to pull solutions from this data and visualize it with charts and graphs. How does it apply to the problem at hand? What are the trends? I recommend taking an excel class or get very familiar with using Microsoft Excel.

Writing Skills

Writing is incredibly important to marketing. If you cant convey what needs to be said in a polite and efficient manner you’re going to have a difficult time in the workplace. You’ll be writing social media posts, blogs, or tweaking websites, so it’s important that you grow as writer. This means double checking your work for grammar mistakes and checking to see if what you’ve written flows well.

Proven Results To Get Hired in Marketing

When companies are looking over your resume, you want to make sure you have highlighted some of your accomplishments. They need to know that you have a great track record of success. Try to highlight key metrics that you have impacted. This helps you stand out amongst your competition.

Conclusion

We know it’s hard out there. Learning how to set yourself apart from others can be challenging and stressful when trying to get hired. We hope this information helps you prepare and gets you ready for your future interview!

How to communicate corporate social responsibility for your brand

Corporate social responsibility (CSR) is a business’ commitment to philanthropic endeavors and environmentally friendly practices. It is essential for businesses in 2022. Why? Sure, today’s successful businesses are “responsible” organizations committed to profits. But in today’s world they are also responsible for other higher callings. Their consumers now demand it.

Gen Z is all in with brands who demonstrate corporate social responsibility. First, younger generations thirst for buying these products. Next, they want to work for these companies. So CSR gives businesses an opportunity to engage with not only their consumers and their employees, but with the communities in which they live and work in a meaningful way.

Yes, deeper client and customer connections will follow.

CSR efforts benefit the economy, society and environment. They demonstrate how the organization uses its resources in broadly beneficial and ethical ways. Showing that your company or brand is a responsible partner, employer and neighbor will be key to business success going forward.

How does a brand communicate CSR activities?

Talk about your company’s corporate social responsibility with a CSR report. A CSR report highlights your organization’s achievements. It builds social responsibility into your brand’s identity. This report makes the organization accountable to its stakeholders. And it shows progress year over year. Then highlight how your company has saved energy or fuel, renewed land, or reduced their carbon footprint. Finally, showcase better employees work environments with safety initiatives. Also implement DE & I programs that promote equity in hiring and promoting employees.

Your CSR report’s content can then be repurposed all year long as social media assets. Highlight individual specific goals your company has met with this effort. Statistics and data can be turned into compelling visuals and narratives that speak to your customers, your client partners, your employees and your community. Communicate your social responsibility efforts in these ways:

• Email Marketing – create an eblast once a month or quarterly to key stakeholders
• Social Media – create content and consistently communicate, once a week or month
• Internal Communication – utilize existing intranet or internal emails to communicate CSR activities

What size business needs to show Corporate Social Responsibility?

A CSR report may be easier for larger businesses to execute. But, small to midsize businesses can do it too. These businesses are exercising the same values albeit in smaller, yet still remarkable ways. And that is worth talking about. CSR activities can separate your business from the competition in a truly meaningful way. So consider incorporating this important effort into your business.

Inquiring minds want to know!

TikTok is in the top six social media networks for 2022. Does that mean that your brand should have a presence? Maybe. Maybe not. To find out if your brand should be on TikTok, take a deep look at the components of your brand: your mission, your audience, your goals, your assets before you just jump right in. Having a plan for any endeavor translates into better success. This includes your brand being on TikTok – no matter how shiny it seems to you this moment.

The social media landscape is continuously evolving.

Social media can be scary to some people and some brands, but exciting for others. And, being aware of new channels and finding the next one for your brand is what a smart marketing leader does. Examine your brand before deciding.

Let us help you answer the TikTok question by asking a few questions.

Brands on TikTok?

1. Who is your target audience?
2. What are your marketing goals?
3. What are your marketing strategies?
4. How much potential does TikTok have for lead generation or driving potential website traffic among your target?
5. Do you have additional resources to support another social media network consistently?
6. Do your internal personnel have the bandwidth or do you have the budget to add incremental dollars to your agency partner’s fees to manage it for you?

There’s not a one-size-fits-all solution to your brand on TikTok.

There are many brands who choose to be on TikTok because it is advantageous for them to do so in some way. But there are also many brands for whom TikTok is not a good marketing channel fit, and their needs are better met by other social media channels more appropriate to their audience, their product, and their goals.

Don’t get shiny object syndrome. Focus on the big picture that fuels the growth of your brand. If TikTok will be a part of that, it will be. You’ll make it happen, but maybe not this year. And that’s ok. It’s a marathon, not a sprint. Plan for your future success first, on this and every possible marketing channel, and you can make the most of the social media channels that are right for you.

Getting marketing and sales on the same page is critical to your brand’s success.

This month, we were honored to attend a client’s 2022 sales kick off meeting in Orlando to see this practice of harmonizing marketing and sales in action. Being with our client in this setting reminded us that cross-functional teams are one of the keys to maximize growth for business success. Smart business leaders and collaborative relationships fuel us, so we wanted to share our top tips for helping marketing and sales work together for greater results.

Sales teams typically focus on talking directly to the customer. The sales process might take a very long time, but the sales team will discover useful information like solving a particular problem, or what pain points a potential customer runs into. These insights can be valuable, especially to the marketing team.

The marketing team approaches the customer in a somewhat different way – focusing on the brand. Increasing awareness of the brand and these brand conversations typically take the form of websites, content marketing, social media and email marketing and advertising.

Often sales and marketing groups seem to have different goals: but in reality their goal is the same – grow the business. They just approach it in different ways. When you harmonize marketing and sales strategies you reap the benefits of shared data on targets and prospects, shared communication, shared processes, and working together to solve challenges that arise.

Four ways to start bringing your sales, marketing and even finance teams together.

1. Discuss with sales what marketing strategies and tools moved the needle in the previous year. Was it messaging, tactics and delivery? Something else? What did potential customers and clients respond to?
2. Planning is key. Make sure that marketing is supporting sales strategies. The marketing team should review annual sales plans and have a meaningful discussion on how they can support the sales efforts.
3. Agree on goals. Not just numbers and target customers, but the terminology. Are you speaking the same language? Using the same metrics and processes?
4. Make sure the finance team is not developing forecasts in a silo. Communicate with them. Just because they can access the CRM does not mean they can create real projections.

Marketing is only as successful as sales; and sales is only as successful as marketing. Harmonize marketing and sales to work together to success. Working together is more important in 2022 than ever before. It is by working together in harmony, that the greater good can be achieved.