Small Business Social Media: How to Handle It

You end up wearing a variety of hats as a small business owner: customer service rep, accountant, service provider, marketing professional…the list goes on. Adding “social media strategist” to that list can feel overwhelming, especially when you consider all of the platforms available, each with its own tricks and content requirements. So how do you determine where you should be focusing your energy and resources?

With our small business clients, we of course, start small. We’ve put together a guide to show you how we figure out a social media strategy that will work for our small business clients. And sometimes having someone guide you or help you execute this task can be your best option!

Off to a (Small) Start

First of all, let go of the notion that you need to be everywhere. It’s best to start off small, especially if you’re working with a small team and limited resources. Instead, we ask a few key questions to figure out where your social media efforts will be most effective:

1. Where are your customers?
2. Where are your competitors?
3. What purpose is each platform serving?

We start by considering how much time and budget a small business might have to dedicate to social media. And a social media audit is a good first step. For example, if you don’t have a lot of time to spare it’s probably best to avoid video-first platforms like YouTube and TikTok. It’s also worth deciding whether you’ll mostly be creating original content or repurposing existing material, like webinars and live workshops. We sometimes do part of the social media, or one of the channels, supplementing a small business’ in-house resources, so it’s not overwhelming for them to do all of it.

Picking a Social Media Platform

If you want to reach as many people as possible with your social media efforts, consider how many people use various platforms. Facebook clocks in with the most users (almost 3 billion), though Instagram, TikTok, and YouTube have each crossed the billion-user threshold as well. Smaller, newer platforms (like alternatives to Twitter/X) won’t have the same populations.

All Social Media Channels Are Not The Same

The average user of each platform varies, so you’ll need to determine which venues are popular among your target audience. Facebook users tend to be closer to middle age, with 77% falling between 30 and 49 years old, while almost half of TikTok users are between the ages of 18 and 29. Remember, though, that just because your audience is using a platform doesn’t mean they spend money there, so if you use social media to sell goods or services you should also look at users’ spending habits. Facebook and Instagram are particularly popular as shopping venues, while TikTok has yet to roll out universal access to its “Shop” feature.

Begin, Test, Begin Again

Once you’ve selected the platforms you’ll be using and started posting content, continually check in on your content’s performance. See what’s working and what isn’t. Keep an open mind when it comes to what sort of content your audience wants to see. And don’t be afraid to shake things up every now and then. You may just stumble across a new means of connecting to your audience. Relationship-building is the name of the game when it comes to social media.

Where Do Marketing Agencies Fit into Your Business?

In today’s competitive business landscape, marketing plays a pivotal role in driving growth and success, and marketing agencies are at the forefront of this work. Good marketing can identify new customers, engage and grow a loyal audience, or launch new products and services. And while some business owners may contemplate handling their marketing efforts in-house, seeking the expertise of an agency can make a significant difference in achieving sustainable results.

Marketing agencies bring a wealth of knowledge, experience, and strategic insights that can add substantial value to a client’s business. There are many different ways that agencies can contribute to a client’s success and why opting for professional assistance is essential.

What You Get When You Choose A Marketing Agency Over Doing it Yourself

When you work with a marketing agency instead of trying to do everything yourself, you’ll enjoy many advantages like specialized expertise, a strategic approach, resource optimization, access to cutting-edge tools, and time efficiency.

1. Specialized Expertise

Marketing agencies equip their teams of skilled professionals with specialized knowledge and skills in various marketing disciplines. From SEO and content marketing to social media and paid advertising, agencies can bring a diverse skill set that can be tailored to meet the unique needs of each client.

These marketers focus on their disciplines day in and day out, and adding their knowledge base to building your business pays off. Their expertise ensures that marketing efforts are executed effectively, delivering measurable results that align with business goals. More bang for your buck.

2. Strategic Approach

Agencies work closely with clients to develop data-driven strategies that align with their overall business objectives. By conducting thorough market research and competitor analysis, agencies identify opportunities and then craft well-thought-out campaigns to stay ahead of the competition.

A strategic approach not only maximizes marketing ROI but also enables businesses to make informed decisions for future growth. These agencies objective perspectives on growing clients’ businesses means they can make solid, research-backed decisions to build business. And then they can implement these decisions in a streamlined manner.

3. Resource Optimization

Managing marketing efforts in-house can strain resources, especially for small to medium-sized businesses. Marketing agencies offer cost-effective solutions that allow clients to focus on core business activities while leaving marketing tasks in expert hands. This resource optimization ensures that businesses get the most out of their marketing budget and manpower.

Our small to medium-sized clients benefit from Front Porch Marketing’s ability to supplement their own efforts. We work hand-in-hand with them to build their business as if it were our own, while lending expertise that clients don’t typically have in-house like website design, social media content marketing, email marketing and large design-focused projects like brochures. This leaves small business owners to focus on what they do best.

4. Access to Cutting-Edge Tools

Marketing agencies invest in state-of-the-art marketing tools and technologies to gain a competitive edge. By leveraging these tools, agencies can track and analyze data effectively, allowing for data-driven decision-making and continuous optimization of marketing campaigns. Such insights are crucial in maintaining a strong market presence and adapting to changing consumer behaviors.

It wouldn’t be cost-effective for small businesses to invest in these tools, so marketing agencies can again supplement the efforts of a business with this access to tools and the expertise to optimize their use for the benefit of a client’s business.

5. Time Efficiency

Implementing a successful marketing strategy requires time, effort, and consistent monitoring. By delegating marketing responsibilities to an agency, clients can focus on core competencies and strategic business growth. This time efficiency enables businesses to operate seamlessly while their marketing needs are efficiently addressed by industry experts.

Taking all these tasks off a small business owner’s plate gives them time to see the big picture. Then they can focus on growing their business. And they won’t get buried in the weeds of all the marketing tasks necessary to get there.

6. Reassess What Your Time is Worth, and Let a Marketing Agency Help Make Your Business Better

In conclusion, marketing agencies bring invaluable expertise and depth of knowledge. This can significantly elevate a client’s business to new heights. From specialized skill sets and strategic insights to resource optimization and access to cutting-edge tools, agencies offer an all-encompassing solution to marketing challenges.

While some clients may consider DIY marketing, it’s crucial to recognize the value that marketing agencies bring to the table. By partnering with a reputable agency, businesses can enjoy efficient and effective marketing efforts that lead to long-term success. Remember, marketing is an investment in the future, and entrusting marketing professionals can lead to remarkable returns.

Getting the Press Release Right

A press release is an official statement (written or recorded) that an organization issues to the news media and beyond. Whether we call it a “press release,” a “press statement,” a “news release,” or a “media release,” we’re always talking about the same basic thing.

Most are a page long — two pages max. The goal is to provide enough information so that news outlets have sufficient material to craft their own stories about whatever the release is detailing.

Press releases are delivered in a myriad of incarnations, from new restaurant openings to executive promotions, you’re feeding an unpredictable news cycle.  PR professionals then make the ordinary extraordinary.

Here are a couple of tips to make your next one stand out.

Create a Simple Headline that Gives an Overview of the Content

Press release headlines frame the ensuring content. They should convey the central message of your story that is easy to understand.

Make Your Email Subject Line POP

News makers barrage new outlets with this type of information overload every hour of every day and in order to lift your clients’ news out of a sea of emails, it’s paramount to write a succinct message with an eye-catching subject line.

Less is More with Press Releases

Consider the last time you scrolled through social media or read the news. Your gaze probably gravitated towards the stories that had sensational headlines or graphics. Journalists are skimmers. It’s an art form for them. They are looking for information that interest them and their audience quickly.  

Keeping your information concise is a great strategy to boost its impact. Putting the most important points at the top will give interested journalists an immediate entry way to find everything they need while removing anything that isn’t absolutely necessary to the story that they are developing.

A few types of social media marketing

Content Marketing/Content Creating: This is where a company will make content and share it on a social media platform. It can be anything from a podcast, videos, emails, etc. These messages are personal and should help the company achieve its objectives and reach a specific audience.

Advertising/Sponsorship: This is a more formal way of using social media. It is a non-personal message that promotes, or sells a product, service, or concept. You are able to create and place the exact message you want.

Influencer Marketing: This is where a company can use a social media influencer to help promote their product. This influencer is trusted and has a loyal audience, so when they share the product, it raises brand visibility.

Check out this article about 10 different types of social media to learn about other types of social media marketing.

Which type of Marketing high schoolers respond to the best

Overall, most high schoolers respond best to Influencer Marketing or Content Creating/Content Marketing, specifically on popular social media apps like TikTok or Instagram. Personally, I find traditional ads are easy to scroll past compared to an interesting video that grabs your attention. With influencer marketing, these content creators already have a following, making it a perfect place to promote. However, it is crucial to find a content creator that aligns with the idea for your product. Many beauty companies will pair up with a content creator that has an entire page on that specific topic, making it relevant on that page.

On the other hand, making original content for a company or a brand can be extremely successful. Many popular companies now have accounts on popular social media platforms and are active in many different ways. Some comment on posts that mention them or will repost videos made about them as well as making their own.

How to stand out

There are many ways to stand out as a company and gain traction through social media. I think one of the best ways are brand trips. Brand trips are when a company takes a group of influencers on an all-expense paid vacation. These trips always get a lot of attention and influencers spend the duration of it promoting the brand and what it sells. These have proven time and time again to be an effective way to bring attention to a company and product.

Another great way to bring attention to your brand is make a TikTok account. On average, high schoolers spend 113 minutes a day just on TikTok, significantly more than any other social media site. It can take a while to gain a following, so patience is important. Once an account reaches a point of success, they typically continue to grow.

Looking For More Than a Beach Read? Try One of These Marketing Books.

Building a StoryBrand: Clarify Your Messages So Customers Will Listen

Written by Donald Miller, this book is the perfect guide to strengthen your relationships and loyalty to your consumers. This book draws on the seven universal powers of storytelling. It teaches you how to craft a brand story to gain a competitive advantage in a crowded marketplace.

Building a StoryBrand is the marketing book that will transfigure the way you sell your brand. And the value it brings. It is for leaders who are wondering how to create a clear and consistent brand message. This book is the perfect read for helping you reach your audiences.

Contagious, Why Things Catch On

This book written by Jonah Berger explains the science behind how word-of-mouth and social transmission work. Berger reveals six principles of how ideas and products catch on, appealing to business leaders, politicians, health officials, and anyone trying to sell an idea or product. The book was a New York Times bestseller. It was also awarded the best marketing book in 2014 by the American Marketing Association.

For scientific and analytical thinkers, this is the best marketing book to help you understand the science behind the human brain and natural human tendencies when marketing your brand.

Hacking Growth: How Today’s Fastest-Growing Companies Drive Breakout Success

Looking to rapidly grow your brand? Hacking Growth by Sean Ellis and Morgan Brown is perfect for you. This read touches on the marketing strategy called Growth Hacking. It originated in Silicon Valley and refers to the rapid growth of a company. This book provides you with all the necessities and tools. Your teams can use it to maximize growth, customer base, and market share in a reasoned and deliberate way.

Positioning: The Battle For Your Mind

Are you overwhelming your customers with information? Are they skeptical of the over-consumption of media? Then this marketing book written by Al Ries and Jack Trout is perfect for you. The goal of this book is to keep your brand’s strengths and weaknesses in mind, and use this information to strategically position your company in the customer’s minds.

Whether you are new to the market or seasoned, this book provides you with the information to put yourself in your customer’s shoes. Make an educated approach to align your brand with your customer’s needs.

Permission Marketing: Turning Strangers Into Friends and Friends Into Customers

Seth Godin reveals his alternative marketing strategy of advertising goods and services only after getting advance consent. People do not respond positively when their lives are “interrupted” by unwanted advertisements.

This book shows brands how to effectively use permission marketing and the wide success it has had on various companies. If you are looking for a way to passively market your brand in a manner that consumers will find subtle and professional, this is the perfect book to read.

How Can Lead Generation Benefit Your Business?

Good question! You’ve heard about “Lead Generation” but aren’t sure what that is, how to do it, or if it can help you build your business, right? As a marketing firm that works on lead generation strategies and programs all the time, we’re here to answer your questions. So ask yourself these questions next:

1. Interested in investing in the expertise of what a strategic, seasoned marketing partner can provide for your overall brand? Good. Read further.
2. Ready to invest the resources, time, money, etc. to get there? Better.
3. Know that the fundamentals of a brand architecture, brand strategy, message map, creative brief are key? Your competition and target customer are defined? Best.

Over the past two weeks, we have had new prospects reach out to us regarding lead generation. So, let’s rap about that specifically.

Let’s Get Started

What is it? Lead generation is the process of attracting and engaging your target audience. And then, converting them to customers. Engage your prospects. Build relationships. Turn leads into loyal customers. And loyal customers translate into sales.

Lead Generation Winning Strategies

There are lots. There is no silver bullet, one size fits all. Once all documents are reviewed and goals and target are considered, we recommend the right strategy for each business we work with at Front Porch Marketing.

Let’s name a few:

• Content Marketing. This really should be part of any of the processes below. It hits many buckets: social media, website, SEO and inbound marketing. Providing consistent, relevant content of value and establishing cred and authority with your prospects.
• Conversion Rate Optimization (CRO) and on page. This has to do with your website. Think forms, widgets and pop-ups to attract website visitors and produce leads by collecting information like email addresses for follow-up, or addition to a monthly newsletter.
• Customer Relationship Management (CRM). Platforms and tools — i.e. LinkedIn Sales Navigator, PipeDrive, Salesforce, ZoomInfo — can help identify and reach the optimal target audience for your business. Once you reach your audience these tools also help you nurture them. Turn them into loyal customers via email, SMS and other one-on-one relationship building communications.

What’s Your Next Step?

Our clients reap success using these strategies and tools. We can share success stories related to any of the bullets above. And, we are here to help you. Let us implement a repeatable process of lead generation and then scale it with strategies and tactics to grow your topline.

What are AI Influencers in marketing?

AI influencers are virtual personalities managed by brands or agencies. They are created using computer graphics and machine-learning algorithms to appeal to a brand’s audience. These influencers serve the same purpose as other real influencers. But they are designed to reinforce a brand’s particular marketing objectives. AI Influencers can wear a retailer’s clothing or visit their store — all virtually. They can express their thoughts about the benefits of products. They can help elevate a brand’s social media.

AI influencers have already worked for brands from Red Bull to Tinder, since 2016. They interact with consumers using conversation, photos and videos. Often hyper-realistic, they create attention-getting, stylish interactions with the products they represent.

What are some benefits of AI Influencers?

AI influencers work 24/7, whereas real humans cannot keep up this pace. This keeps active engagement rates high, and is beneficial to consumers engaging globally in multiple time zones. With round-the-clock content creation, these spokespeople can quickly build a large global following.

Often, they can create content specifically tailored to answer their audiences’ questions. Further, they can engage with thousands of consumers in a personalized way — without the conventional challenges of doing all of this as a real person. AI influencers, and their accompanying data, can also guide brands to find new or specific audiences. They can introduce new products, create more engaging content, and help optimize campaigns. 

How do they help brands specifically?

Everything listed above is incredibly beneficial to growing a brand. But did you know AI influencers can also track consumer engagement so you don’t have to? These influencers can sum up analytical data from a brand’s work with them. That’s influencer and data are rolled into one. This makes it easy to view analytics and make decisions going forward.

From social media engagement to sales reports, an AI influencer can become an important part of helping brands build business. This data is valuable in offering ideas on which demographic to reach. It is valuable to know when to reach them, and how to reach them as well. Brands like Calvin Klein, Samsung, and Prada have all worked with AI influencers. These brands have incorporated influencers on social media platforms with success.

In the future, look for innovative new uses as AI influencers evolve. They’ll continue to talk with consumers and build value for brands in platforms beyond social media.

It is probably safe to assume your company has a marketing plan. That’s document detailing the strategies to market your products and services to the defined target audience. However, do you find your company falls short in executing the plan? That’s where the Content Calendar comes in!

Let’s face it, priorities change, and problems come up. Next thing you know, it is six months down the road, and you have forgotten what was in the original plan, let alone followed through with implementation. And this lack of follow-through can negatively impact your business.

Follow Through on your Plan with a Content Calendar

One way to eliminate this situation is by developing a content marketing calendar. By definition, it’s a tool that helps you plan and execute your marketing strategy. It turns your plan into actionable deliverables.

Creating a marketing content calendar may seem daunting at first, but in its simplest form, consider it a living, breathing document used to plan your content. The amount of detail and layout can vary according to your organization’s preferences. At a minimum, it should contain a separate column or tab for your platform(s), content to be published, and the publishing date.

How to Create a Marketing Content Calendar

It may seem overwhelming but consider these key pieces of information as you start to plan your content calendar.

• What marketing platforms do you use? Social media, email marketing, blog posting. No matter what platforms you utilize, it’s most efficient to keep track of your content in one document.
• Determine how often you publish content. Do you post to your social media channels three times a week? Do you send a monthly email or maybe a weekly communication? How often do you write blog articles? Twice a month?
• Create your content calendar. It’s recommended to plan your content at least one month in advance using either an excel spreadsheet or a Google Sheet. Create a separate tab for each marketing platform (social media, email marketing, blog articles, etc.). For social media, create a new tab for each month of content.
• Plan your content. Consider key dates to promote your product or service. Do you have an upcoming product launch or event? Are there specific holidays or national days you want to highlight?
• Build out your calendar. After you’ve answered all the questions above, add those items to your content calendar. Plug your content into the assigned content tab for each month or week.

Next Step: Executing Your Content

The next step is to add additional levels of detail. Consider the supporting images and content needed for each social post, email, blog article, on your content calendar. Assign ownership and build out timelines. Who is responsible for image creation, content development, social media posting and building and launching emails?

Now it’s time to see the benefits of your hard work pay off. Publish your content and monitor your results using analytics. Find out what content and images generate the greatest response and what fell short. Test your messages and images. Change your content accordingly. Be creative and…HAVE FUN!!! It all starts with a good content calendar.

Welcome Thomas Bahash, our new summer intern, to the Porch!

It’s time to welcome a new team member — Thomas Bahash — to the Porch. He’s an Advertising and Brand Strategy major at Texas Tech, and a golfer (in case you didn’t notice). We love our summer interns, and we’re so excited to introduce you to Thomas. You can read about him on our team page, and today, we’ve asked him a few questions about his perspective on advertising, so you can get to know him better. And then you can send him a big “howdy!”

What is the biggest misconception about advertising today?

aI believe the biggest misconception about advertising is it’s easy and simple. Many people don’t understand the research and work that has to be done before you release an ad.

What advice would you give to your younger self?

A piece of advice I would give my younger self is to not sweat the small things so much, learn from them, but don’t dwell on them.

What is one of the biggest lessons you’ve learned so far at school?

The biggest lesson I learned from college is to stay organized, it is hard to juggle school work, extracurricular activities, and live on your own for the first time. Staying organized makes everything a little bit easier.

What does good brand strategy look like?

A good brand strategy effectively conveys its mission to the appropriate audience.

If you could go to dinner with one person living or dead who would it be?

If I could attend dinner with anyone in the world, it would be Justin Thomas. Justin is a great person and role model to all ages, hopefully he can help me work on my swing as well.

If you could describe yourself in three words what would they be?

Three words to describe me are personable, determined, and energetic.

Tell us about a major milestone in your life?

A major milestone in my life was being elected captain of my high school lacrosse team. At that moment, I realized people looked up to me, and I wanted to do everything to become a great leader. I still use things I have learned from being captain in my everyday life!

From your perspective, how does Front Porch Marketing differentiate itself from other marketing companies?

Front Porch Marketing differentiates itself from other companies by establishing close relationships with its clients. I have not met a company as friendly and welcoming as theirs!

What is a fun fact about you?

A fun fact about me is I am from the Jersey Shore.

How Do You START Marketing Your Small Business?

Marketing your small business can be an overwhelming task if you’re starting from scratch. Where do you start? What’s the most important thing? What are the marketing steps to take to get to success?

Over the years, Front Porch Marketing has written a ton of articles to help small businesses succeed — on everything from social media to marketing plans. Today we’ll gather those up in a helpful list that you can use to start marketing your small business. Even if you’re starting from scratch.

Start Your Marketing With a Plan

Before you start doing anything, you need to have a big, bad marketing plan. Why? This steering document will help you know who your audience is and what your goals are. It will help you develop strategies to succeed, and tactics to reach those people.

As months pass, though, don’t forget you’ll need to continue to cultivate your marketing plan to make it grow, much like weeding and feeding a garden. Weed out what’s not working, and do more of what is working. A Marketing Plan is a living document.

Make Your Business Look Like It Means Business

To present the best face of your business to the world, you’ll need a logo. This visual symbol of your business’ legitimacy will be a reminder everywhere — your email, your website, your invoices, your staff’s golf shirts. Designing a strong logo and implementing it is key to a strong brand voice.

Can Your Customers Find You as You Are Marketing Your Small Business?

Most businesses have a website, as their home-base on the internet. This is the first place customers will go to find you and learn more about your business. Is yours up-to-date? Or do you need to build your first website? Maybe you just need to expand your presence by adding a social media channel or two after a social media audit. Depending on who your customer is, you might choose Facebook or LinkedIn, Twitter or TikTok, to reach them.

You might also want to consider email marketing to reach your customers. Engage and connect with customers. Make their lives easier by helping them solve problems. Email marketing has power, and building your email marketing list can build your business.

Grow Your Audience With Advertising!

Reaching your consumers wherever they may be is important. So your marketing plan might likely include some form of advertising. Do you need digital advertising to reach new customers on the internet? Maybe text message marketing and advertising (SMS) to build loyalty with your existing customers. Would testimonials on your website convince others to try your company?

Establish Your Authority With Media Relations.

Some businesses benefit from having the news media write about them in editorials, reviews and interviews. Effective media relations can get great results for your business goals when done properly. Customizing your news to each publication can benefit both parties.

Start Your Small Business Marketing from Scratch By Taking the First Step

Read through some of our articles to help you get started on the journey of marketing your small business. Remember that it’s a marathon, and that you can continuously improve your approach to get better and better results. Need help with any part of your journey? We’re here to help.