Connections are everything. I take a moment each Thanksgiving to relay how grateful I am for those in my life. This year is no different in that regard. I am beyond thankful for my family, friends, colleagues, and clients. This year, I am also incredibly grateful for the connections and opportunities the Porch has created.
This business has always depended on connections. Regular readers of our blog know we preach the importance of authentic connections. Yet, like many others, I treated the multitude of opportunities to connect as a dependable part of daily life. It was something that just occurred naturally. Then, 2020 hit.
Connections became a carefully orchestrated medley of virtual meetings. We interacted online, on the phone, or via email. But, without the constant ability to see smiles. Opportunities for real connection had to be well-crafted and thought out.
So it is here to stay now! We have had these certifications for seven years. And I have always held this certification near and dear.
In preparation for Q1 2022 sales, I have been cranking on RFPs for significant business that I could not bid on without these certifications. Opportunities through connections that I made over the past several years through these certifications now have a very tangible benefit for the future of the Porch.
First, I am honored by the business opportunities these certifications have bestowed upon us, and the myriad of connections I’ve made through holding them. And second, I am thrilled to be a part of helping others construct and market their own brands.
This Thanksgiving, all of us on the Porch hope you and yours cherish the opportunities to connect. Connect with your loved ones, your business associates and your friends. We encourage you to look at the connections you’ve made to see what opportunities are out there – both to connect and to grow. We’re grateful to connect to you! Rock on this Thanksgiving!
The secret to business success for 2022 is to start planning for it now. Many of our clients are reviewing their business plans, marketing plans and strategies for achieving their goals. Planning ahead for next year is a valuable way to invest in your business. You can know ahead of time what to do next and be proactive – not reactive. Making and having plans helps you guide your actions with efficiency and effectiveness.
Planning Ahead for Next Year, Now
Rounding the corner on Q3 2021, now is the time to plan for business success in 2022. So dust off your business plan. Does it still resonate with your goals for success? First, take the time to review the foundation of why you started this business in the first place. Make sure it still makes sense for you, for your time and energy, and for the market. Update it if you need to.
Next it is time to draft your marketing plan for 2022. Where to start? Look at your business revenue goals for the year. That number helps guide your marketing spend. Companies in 2021 spent 8.6% of topline revenue on marketing. Whatever your percentage is, don’t let this number be subjective. It is black and white.
Once you have your number, create a marketing plan. Without a roadmap, the squirrels and shiny objects will be your focus. Don’t let that happen. Staying on track to business success is much easier with a plan. Build your plan around repeating and expanding around prior success points, and adding new tactics that make sense. The plan you create can be annual or quarterly, but it can encompass many things: creative campaigns, paid advertising, PR, content or a new product or services launch. A solid marketing plan will create focus and executional excellence around several tactics working together toward a common goal. This approach will ultimately save you money, by getting you more bang for your buck.
Invest in Your Business Success
Invest in your business the smart way – and we don’t just mean monetarily. Your focused thoughtfulness and the time spent on your plan will be repaid. First, focus on your business successes by continuously improving your plan and your execution of the plan. How did your tactics for a specific campaign fare? Track and measure your results each quarter, and implement your findings into the next quarter’s plan to continue success and build momentum. Invest in the things that work. Pivot toward the successful strategies. Experimentation within the framework of your marketing plan can help you home in on insights that will get you to your revenue number for 2022.
Define Your Goals So You Can Reach Them
Define messages, targeted audiences, goals, strategies, tactics, timeline and budget. How can you reach your goal if it is not clearly defined? How detailed you are is up to you. What we have found on the Porch is that the partners that have defined their marketing budgets and plans have been successful. Being thoughtful upfront about your goals in all areas of marketing your business can set you up for business success in 2022 and beyond.
Learn GenZ marketing strategies to market to this up and coming group as they become more involved in the economy. They use social media apps to shop, care more about knowing a brand and what they stand for, and are more receptive to different marketing strategies. As a member of GenZ myself, I know the in’s and out’s of how members of my generation think and shop. I also know what types of marketing they are the most drawn to.
Social Media Changes Everything for GenZ Marketing Strategies
What differentiates GenZ from prior generations is that we have grown up in a world where technology is changing by the year. We have used social media to our advantage, especially in terms of purchasing products or familiarizing ourselves with brands. According to a Forbes article, 95% or GenZ consumers use social media as their top source of shopping inspiration; 65% use social media to find entertaining content; and 61% are specifically interested in watching more video content. The most common social commerce platforms for GenZ are Instagram, TikTok, and Pinterest. These apps are leading the way because of their easy checkout process, limited distractions, and ability to explore other recommended brands. Also, many members of GenZ will purposefully like and follow appealing brands so the algorithm will recommend similar brands.
Brands Have to Speak Up
Another thing about GenZ is that most of us are unafraid to take a stand about issues that matter to us. Especially in light of the coronavirus pandemic and black lives matter movement upwards of 78% of GenZ’ers have said that these events have shaped their worldview. Brands remaining neutral on these issues are no longer an option. GenZ’ers are becoming more and more reluctant to purchase from brands who do not present a stance on major world events. Additionally 79% of GenZ agreed that companies behaving more sustainably has become more important since the pandemic. This generation has an attitude that can change the world for the better and want brands to do the same.
New GenZ Marketing Strategies
GenZ kids are more receptive to video media and get their product recommendations from different places. Social media influencers have played a huge role in marketing and GenZ are very receptive to this tactic. Influencers will show off their favorite products routinely on social media and because they have built trust with their audiences, Generation Z’ers are more likely to purchase a product if a trusted influencer recommends it. Also, a brands social media aesthetic and presence are crucial. I can attest to the fact that a brands Instagram feed/aesthetic is one of the main attention grabbers for me which ultimately could lead to me following or purchasing from them.
Brand aesthetic and cohesive Instagram feed that appeals to GenZ
The Change Upon Us
Businesses will have to adjust their marketing campaign tactics if they want to keep up with GenZ. They demand more from businesses in terms of usability, online presence, and advocation. Social media is playing a bigger role than ever before and change is definitely upon us.
A winning marketing campaign is all about selecting choice plays from your marketing playbook to best reach a specific goal. It is a single piece of your overall marketing plan, not the whole playbook. You wouldn’t run all of your plays against every opposing team. Marketing campaigns are tailored to individual need(s), too.
Why do you need one?
Any brand looking to launch a new product or site, announce an expansion, celebrate a milestone or grow interest in a specific event can benefit from a marketing campaign.
One of our clients is a well-known and respected local healthcare facility. They needed to market an expansion project three years in the making. Children and their families are their focus, so they requested a game or an app. They wanted to reach more than just their internal audiences (patients and families) though. To reach external audiences (the community at large, donors, etc.), they really needed more than a single marketing tool. They needed a full court press campaign.
How do you create a winning campaign? Here are 5 key components to success:
Determine your why. What is your goal? Is it a successful event, increased sales numbers, greater foot or website traffic, or making your brand more recognizable? Once you know the endgame, you can start figuring out how to play it to win it.
Scout the roster. Who is your target audience? What are their likes, dislikes, and the mediums they are most responsive to? If you don’t know who is playing the game, you’re going in behind in the count.
Choose the right venue. Oftentimes when you think of marketing campaigns billboards, mailers or TV ads come to mind. It can be any (or all) of those, but it can also be so much more. Perhaps social media or e-mail marketing is a better choice. A combination of things may score the most points. It is all about appealing to your audience in the arena(s) they know best. Marketing campaigns are not one-stop shops.
Timing matters. If you are launching a product, you want to play the long game to develop interest beforehand and keep it rolling long after. This was the case for our client. They needed a three-year campaign to match their three-year expansion project. If you have a major event scheduled, then you have a “big game” situation. Hyping it up beforehand and making sure to have the right crowd in attendance means you have to watch the clock.
Create championship content. Remember the Rule of 7 and make sure your content is consistent, creative and compelling.
A winning marketing campaigns is all about learning what makes your crowd go wild. We’d love to join your team and help you plan for the dub.
2021 moved consumer shopping from brick and mortar to eCommerce – most likely for good. Increased demand for online shopping turned retail into an Omnichannel experience over night. Right at the cusp of experiential retail taking over, many retailers pivoted to eCommerce. So online was the only experience in shopping last year for many. Some stores and services even stayed exclusively eCommerce for the better part of 2021 – and remain so still.
Moving a brick and mortar business to eCommerce – like a restaurant, a doctor’s office, a clothing boutique – isn’t easy, and in 2020 many retailers moved their businesses years into the future in an instant. How exactly did they do that?
Pivoting from bricks to clicks
While planning to add the services of tele-health such as video sessions and text therapy, our client Apple Counseling sped up their timeline when 2021 presented them with a situation where their services were more in demand than ever. Yet, in-person brick and mortar was not the preferred method for experiencing mental health services.
By putting the infrastructure in place to accommodate many types of digital health services, and a robust new website, Apple was able to pivot quickly from exclusively brick and mortar to ecommerce. Going forward, they’ll keep the digital services they’ve added as they open their offices back up to in-person sessions. This new hybrid model is one that is being replicated all over the world of retail.
How to incorporate brick and mortar to ecommerce into your business model
Making ecommerce part of your long-term strategy is a smart move. eMarketer estimates that ecommerce sales grew 27.6% in 2020. Start by assessing how your customers use your business. For instance, if you are a restaurant, what percentage of your business is already take-away and to-go orders? What are you doing to maximize this experience for your customers already, and how can you streamline it or plus it up to make it better? Increase your eCommerce sales by adding new ways to order like website, social, text or 3rd party apps.
Our client GNB, a women’s clothing retailer, quickly built out website and Instagram last year to showcase her customer’s favorite brands and fulfilled orders in a new way. Now that she has opened her brick and mortar up in a new space, she is keeping the online store in place to continue to cater to the wider audience she developed when she was exclusively online.
Your Business Strategy Pivot
When you move from in-store to on-line you’ll need to perhaps rethink your business plan to accommodate a regional versus local audience. Rely on your social media analytics for demographic information to guide your choices. Cater to the right audience. Think about the yoga studios that pivoted to teaching class online, or the wineries that now offer Zoom tastings with professional sommeliers.
Your “physical” space might become an order fulfillment center, or a showroom only. Showrooms are a growing choice for retailers (like Sephora) to show off a smaller portion of their total inventory. Customers can then place their orders in the showroom. Or, return to pick them up in a few days or have them sent to their home. But the customer will have had the chance to interact with your retail brand in person to some extent.
Your New Brick and Mortar to eCommerce Product Mix
Products that factor into an eCommerce retail business versus an in-person retail business may vary. Consider shipping, logistics and storage when rethinking your product or service mix. Think about what consumers are looking for – the needs of the market. How your brand can make your customers’ lives easier in some way?
Marketing for a digital-first business
With an eCommerce-first model, more of your budget will go to digital improvements in your website, digital marketing and social media. Upgrade not just the look of your website to really give customers the feel of your brand – upgrade your SEO. Search engine optimization can help the right customers find you on search engines. Use a combination of keywords, content marketing, targeted digital marketing and social media. Optimizing how you talk about your business online can help new customers find you faster.
When your brand transitions from brick and mortar retail to eCommerce, you can reinforce your brand’s benefits with your current customers while growing a new audience online. Then the convenience of online retail opens up a whole new world of potential business. With some thoughtful strategy and a digital marketing plan, your retail business can capitalize on this trend, and you can double down on your brand smoothly and successfully moving from brick and mortar to eCommerce.
Chances are you have seen a post or two about what days and what times are the best for posting on social media. And in fact, they are all probably right, and probably wrong. You see, the best time and place for YOUR social media is totally dependent upon your followers.
Short Cuts to an Optimal Social Media Time and Place Posting Schedule
What people want is a quick fix to their social media. A set-it-and-forget it system that they can follow that requires the least amount of work. But social media is not a broadcast channel like television, radio, or a print ad. Social media is supposed to be SOCIAL. Your social media channels are the place where you can actually have one-on-one conversations with people who love your brand already. How do you know they love you already? They’ve chosen to follow you, haven’t they? So talk with them when they are sitting there ready to have that conversation.
Sure, there are general guidelines for posting on social media channels, many of which have to do with putting yourself in someone else’s shoes for a moment. When are people most likely scrolling thru Instagram? What are people doing on their lunch break besides eating? (hint: scrolling thru Instagram) What’s the last thing that people do before they go to sleep at night, while they’re laying in bed? (another hint: scrolling thru Instagram) You get the picture. So how do you determine what social media channels and times are the best for your brand? When can you maximize a conversation with your followers going forward? The short answer is “the past”.
The Right Channel for Your Social Media
Each social media platform has a specific and different purpose. By offering a little bit different perspective and content on each channel of social media (instead of using the channels to broadcast like a tv or radio station) a company can show their many sides and offer a more nuanced look at their company, much like you would develop a friendship with a real person and grow to appreciate the many facets of their personality. So after you’ve given your social media channels a spring cleaning, start looking at your analytics.
Social Media Analytics
Every platform you post on for your brand has some form of analytics. You can see a surprising amount of information about your followers in the insights part of your dashboard, whatever the platform. One of the most valuable pieces of information in there is when your followers are on the platform. Start there. Your followers might be the breakfast crowd, in which case 6:15 – 8:30am is a good time for you. Maybe your followers are night owls in which case, program your posts (or manually post them) after 9:00pm.
With 63% of American users checking Instagram at least once a day, and 74% of American users checking Facebook once a day – according to Hootsuite – , you’re sure to find at least one and probably more than one heavy use time in your follower insights.
Scheduling platforms like Hootsuite, Buffer and Planoly make it even easier – they look at the analytics of your followers and tell you the best times to post without the research. Taking advantage of these low-cost automation platforms can save you valuable time, so you can concentrate your efforts on content creation.
Past Performance
Look at your social media feed on any channel as an indicator of what to post in the future. Which posts did well? What type of content got the most likes or comments? Do more of that. Look to your past performance to guide your future endeavors.
What are your competitors doing?
Competitive research is not just for branding and creative. Take a look at what your competitors are posting – what, when and where – when you’re setting up your optimal schedule. Look for patterns in not just your own feed, but in the similar feeds of your competitors and do more of what they are doing the best.
Post, Rinse, Repeat
Testing your content in different forms and at different times will also provide key insights when scheduling the best times and places for your social media as part of your content marketing plan. There is no one-size-fits-all best time solution that will fit every grand, as your brand’s best time and best platform are just as unique as your branding.
With a little effort upfront, you can glean insights into your audience that will not only increase your engagement, but actually help your followers even more. They have questions they want answered and you have the answer – so use the information that is readily available and answer that question sooner.
Most business leaders know successful marketers when they meet them. These marketers are focused on the same things they are. Building enterprise and customer or client value.
Marketers must mobilize all the people inside and outside the organization. They are focused on return. Do less, more consistently and effectively.
Therefore, hate to tell you, just because your bestie is on Instagram, doesn’t mean she is a marketer. Newsflash. Sorry to disappoint.
Moreover, our team is filled with seasoned marketers. We have fabulous, cream of the crop interns. They keep up with multiple clients, projects, deadlines, industries and trends. These folks are skilled enough to have conversations with CEOs. Front Porch Marketing is not a teaching hospital. For instance, we are triage surgeons on most days.
Technology and consumer attitudes have and will continue to change drastically. Marketing professionals must stay flexible. Know a bit of everything that is going on in the company. Some days are filled with customer service and distribution. Meanwhile, other are sales management and internal communication.
However, despite the varying roles, these qualities are at these professionals’ core. Super powers they have in common.
The Super Powers of Successful Marketers
Adaptable. In other words, with all technology changing at light speed, know how to evolve with it.
Analytical. Marketing is data driven. Some don’t know what to do with all the data being generated. Therefore, if you can sort through it, and find the relevant. You will be indispensable part of any organization.
Collaboration. Must be an extraordinary team player. Seek input. Solve issues. Foster cooperation. Similarly, often the CMO is the company’s glue. The entire team rallies around the company’s vision because of this person. Illustrate how collaboration creates more value.
Excellent communicators. Words have power. The right words break down barriers and rally the troops. Inside and outside the organization.
Creative. Marketers value innovation. Take risks to facilitate it. They vigorously seek solutions. Explore new approaches. In conclusion, continuously.
Inquisitive. The best marketers are a cross between a detective and a scientist. Therefore, they ask the questions.
Strategic. Start with why. Strategy is the key to successful businesses. Obsessed is a strategic thinker. Constant eye on the market. Diligently studying consumer behavior. In addition, watch the competitors’ every move.
In conclusion, marketing is a marathon not a sprint. Have the right people on your team. Boulders move up the hill with smart people pushing them. Above all, right now, everyone could use a few less boulders. Therefore, pick the marketers that demonstrate super powers.
If you’re like a lot of businesses this year, you threw out your 2020 marketing plan and have been in triage mode for six months. Q4 is the perfect time to re-evaluate your company’s marketing plan to include a good marketing planning outline and process, messaging, strategies and brand.
This year’s best laid marketing plans were most likely laid to waste in the second quarter. It’s now Q4 of a very weird year – speaking from, well, every point of view – and everyone is working under the guise of not knowing what is coming next or when. Some businesses are continuing to just execute 2020 marketing strategies with messaging that is not currently relevant to growing their top line or their bottom line. Stop reacting and get proactive with your brand.
Typically, clients reflect and plan ahead this time of year, and this Q4 should be no exception.
In fact, we recommend doubling down on the planning. This year though, planning may look a lot like pivoting for most businesses. There is very little business-as-usual going on, and your company’s business plan should reflect that fact.
We are working with clients that are facing different year end results – from more than 75% decline in sales, to flat, to having the best year ever. We have clients who’s marketing plan has them pivoting completely and launching new brands, born of the new normal or a long-held dream. But the one thing all of our clients have in common right now is that they are planning in order to be able to continue to pivot if need be. They are ensuring that their future strategies will be on-brand even if the content has to change.
Now is the perfect time to step back from your business plan and take an objective perspective on your company’s state of affairs.
Is your brand’s marketing plan going in the right direction? Do you need a more focused or broader message? Are your communication strategies getting you in front of the right customers on the right social media channel? Is your brand voice in tune with the state of the world? Know who you are, what you stand for and how to communicate that mission to your customers. What is your highest and best use? When you have a plan, this is how you can frame all of your future content – even if it keeps changing.
Plan ahead to pivot.
Planning a marketing infrastructure to put in place now and building on it through Q1 and Q2 of next year can help pivot your brand toward a new goal, refine your mission and elevate your relevancy. Have a plan in place to be able to address the unknown needs of your customers as they arise in 2021. You don’t necessarily need the answers now, but you need to have a plan to be able to answer the questions your customers will have. Your marketing plan for next year should include key messages, strategies, a budget, timeline and content calendar through Q2 of 2021 to carry your company into Q3. Spend your marketing time wisely this quarter to build the brand you’ve always wanted to become next quarter and beyond.
From day one of my FPM internship, I quickly realized the importance of active learning and most importantly active application. The world of marketing thrums on the excitement of people bringing new ideas to life and sharing them with others. It’s only natural that this excitement creates a lively and dynamic environment where you learn lessons as quickly as you apply them.
Along this journey of active learning and active application, I was able to stretch myself in new ways. From trying to figure out how to prioritize your tasks to navigating uncharted waters, I give you – the ultimate list of lessons.
Top 5 Ultimate Lessons Learned
Ultimate Lesson #1
Don’t be afraid to ask questions! Whether you get a job in the business world or take your neighbor’s dog on a walk, everything is a learning journey. When you don’t know what a certain word or task means, ask for example pieces. Once you see examples, you’ll be able to tweak your work as you go. By being open about your confusion, you’ll be able to get more clarity and open the channel of communication with your team.
Ultimate Lesson #2
Embrace your mistakes! No one is perfect – we are all human. Although we strive for perfection, the only way to get better is to learn from your mistakes. Aim for a more efficient and effective thought process the next time you get a task you have trouble with. Undoubtedly, practice makes perfect!
Ultimate Lesson #3
Communication is key! A million and one things happen throughout the day and you can’t expect everyone to know what you are doing, nor can you assume that once you are done with your task that there isn’t more to be done. When you effectively communicate throughout the day with your team members, everyone is able to be on the same page. As a result, better teamwork is able to unfold.
Ultimate Lesson #4
Time management is KEY! When you are delegated multiple tasks with multiple deadlines, it’s imperative to write down a to-do list. Write the list from most important to least important and work your way down to increase efficiency. By creating this list, you’ll be able to track your progress throughout the day and create a drafted timesheet. At the end of the day, a completed list can give you the best feeling of accomplishment.
Ultimate Lesson #5
If you’re on time you’re 10 minutes late! When there is a time set for a meeting, client call, or even deadline, always aim to be present, poised, and punctual. Show initiative by being early. You’ll need those extra minutes for a bathroom break that would have overwise left your client awkwardly waiting for you at the front or needed when you attempt to submit a project right on the deadline but then your computer dies. Without a doubt, you never know what may happen so it is always best to be prepared with a pocket of time.
Conclusion
From being a senior at Baylor University to being an intern at Front Porch Marketing, I’ve used these pockets of wisdom in many facets of my life. These lessons have served me in more ways than one and now my hope is that they will serve you. May you flourish in all of your future endeavors!
Anywhere on the internet, you are greeted with constant advertisements cluttering your favorite websites, YouTube videos, and social media pages. It’s very possible you overlook those ads or even have an ad blocker to rid of them altogether. Flyers are still effective in the world of marketing because people actually read them. They are cost-efficient, tangible, and eye-catching. They also create valuable face-to-face connections with potential customers.
Cost-Efficient
Flyers are one of the most cost-effective ways to promote your business. Rather than renovating your website or paying for advertising space, flyers can be mass-produced on a modest budget.
Tangible
Customers like having something they can put their hands on. With today’s internet flooded with online advertising, coming across a high quality and printed flyer is a delightful surprise. The flyers’ extra thickness allows the flyer to be placed into any mailbox neatly. Even when falling to the floor, a flyer remains solid and presentable to pick up.
Because flyers are palpable and tangible, they have a significant effect on the audience just upon the first initial glance. Customers are more likely to read an advertisement that can be held and touched than an online one. This makes your choice of marketing stand out from the rest.
Eye-catching
In addition to flyers being cost-efficient and tangible, the design of your flyers makes all the difference. There are very few limitations to flyer advertising. They enable you to get creative. Therefore, you can employ unique designs while ensuring your intended message expresses clearly.
Imagine walking into your favorite coffee shop and seeing a colorful, stunning flyer posted right at eye level while waiting for your drink. You’d probably notice it. Visualize shopping at an outdoor mall and seeing a stunning flyer as you walk to the next store. You might stop and have a brief look.
Creates face-to-face connections
The biggest reason why flyers are effective in marketing is that you are creating face-to-face connections with your potential customers. This is especially important when distributing flyers by hand. Having in-person interactions make people feel valuable and much more likely to take an interest in what you have to say. Unlike advertisement emails, people are not in a hurry to trash it, which automatically ups the chances of your flyer being read.
Conclusion
Flyers might appear to be an old and ancient way to promote a business, but they always have proven effective in marketing. They are one of the most affordable ways to market your business. They are tangible, causing more people to give your advertisement a second thought. Through its limitless design, they catch your eye when you’re out and about and going to your everyday locations. And lastly, flyers create face-to-face connections adding a personal touch to your message. Businesses still rely on flyers for these reasons and more, proving that they do work and are likely to stay for many years in the future.
