Sports Mom Perspectives on Marketing

Here we are. End of a season and that means a sports blog is imminent. I am a sports mom of two boy athletes. This fall season was extra special because we got a double dose of football with one on varsity and one on middle school. Here’s what we learned.

Our freshman is a football enthusiast, works hard and leaves it all on the field. However, we had little expectations for varsity field time because he’s a freshman. At the beginning an upperclassman parent asked: what position does your son play? Stumbling a bit, “we don’t really know yet” the response (in jest) was: “C’mon sports mom, you don’t know what position your kid plays?”

Well, yes, we knew what he wanted to play, but we didn’t know where he was going to fit in the team. He was a newcomer, learning a new system and building relationships. The first game on special teams he got a five-yard penalty on the FIRST play because of a major rookie mistake. He got his first sack in game four. His first strip and recovery in game eight.

He has had equal moments of failure and success on the field, he learned a lot about being a teammate, work ethic, leadership and most important to us — he had a TON of fun.

Sports Mom Takeaway: Be open to new roles and positions. Adopt the “put me in coach” mentality and learn as much as you can as quickly as you can to make a positive impact on your team.

Our middle schooler does dual sports in the fall. Watching him balance two sports with ease and grace brings us joy. In baseball he is a catcher, pitcher, and infielder. He didn’t pitch the first two tournaments. When he inquired with his new coach, he didn’t even know he was a pitcher, because our kid never told him! Faceplant moment here, friends.

At the next tournament we had two game injuries that took the other two catchers out for the season. We thought our kid would be behind the plate the rest of the season, because that was where he was needed. The next tournament he pitched two games. How? His coach knew it was important to him and found a catcher to help us so he could have his shot. He did well.

Takeaway: Respectfully communicate how you want to contribute and back it up with performance.

The dichotomy of having a freshman (who is watching the upperclassman) and an upperclassman – the 8^th grader has been fascinating! Both are leading in their own ways. We have noticed student athletes (peers and opponents, underclassman and upperclassman) get wrapped up in titles, positions, and stats. A kid that is so wrapped up in their performance can became unrecognizable by his friends and family.

So, as a sports mom, tap the breaks if the stats are the drive. It’s a game. A game that can teach valuable life lessons, but it is still just a game. Here on The Porch we don’t take our titles too seriously; I have never sung or played an instrument in front of crowd but do try to deliver rockstar results on every project.   

Final Sports Mom Takeaway: Don’t let titles (positions) and stats be your drive. Instead focus on learning and improving your craft.

Modern marketing is inherently a team sport. No one can win the game (or grow their business) alone. Different “players” with different skills must work together to produce results. So on to the next season. In the winter we play basketball, so the sports mom in me will no doubt discover more life lessons to share in the spring. Let’s play ball!

How do you define a testimonial? Put simply, a testimonial conveys an individual’s thoughts or feelings toward a product or service.

In marketing, praise from a happy customer is one of the most important tools a company can use to show potential customers the value of its products and services. Not only that, they help your business build trust with customers, which ultimately leads to increased sales. And it goes without saying, a satisfied customer is your brands best advocate.

Testimonials are powerful marketing tools

Leveraging testimonials is a powerful tool you can use in your marketing efforts and there are many ways you can implement them in your strategy. Let’s spend a few minutes highlighting three ways to take advantage of them.

1. Display testimonials on your website.

Think about your favorite websites? Now go visit a couple of them. Chances are you’ll find a customer comment or two prominently displayed on the homepage of the site (or sprinkled throughout the site.) Your website is your front door for customers to learn about and purchase your product or service. So it makes sense you use this valuable real estate to tout what your loyal customers are saying.

2. Use testimonials in your social media efforts.

Do you ever find yourself at a loss for fresh social content? Testimonials are a great way to engage customers. They are usually short in content making them perfect for sharing across your social channels. If you want to take it a step further, try video testimonials. Start by asking your customers to submit a short video reviewing your product or service and their user experience. Conclusion? A customer providing insight into how your company positively impacted them can be very powerful.

3. Incorporate them in your email marketing.

Email marketing is yet another way you can incorporate customer praise. First, tie it into your email content. For example, if you’re promoting your top-selling coat for the winter season ahead, include two or three customer testimonials all raving about varying benefits (value, warmth, style, etc.). Second, email is a great way to collect customer testimonials. So, try to include a link to a feedback form and ask customers to submit a testimonial for potential use in upcoming marketing initiatives.

Overall, I think you’ll agree it’s easy to see why testimonials are a popular strategy in advertising your business products or services. If you haven’t considered implementing them into your marketing initiatives, what are you waiting for?

How can your company create better social media content and increase engagement? A cost-effective marketing strategy that is often overlooked today is employee — we prefer “team”— activation. Not only can employee activation, hence forth, team activation, benefit brands externally but internally as well.

What is Team Activation?

Team activation provides team members with social media guardrails. This approach allows them to share content and ideas on social media that align to their interests and professional goals.

More than 10 years ago, employee advocacy was popular. Team activation is similar but more engaging and collaborative. Employee advocacy forces team members to blast boilerplate messages and brand content to their social networks. The generic approach and efforts of employee advocacy fizzled out over time.

But team activation encourages employees to authentically create and share content that aligns with their company, on their own channels. If done properly, team activation benefits brands from employee engagement and communication to marketing and sales. As well as much more.

How does this work on different social channels?

Team activation works across all the social networks, Facebook, Instagram, LinkedIn, Pinterest, TikTok, Twitter, YouTube, etc. Over the past few years, according to our clients’ successful team activation campaigns, we have found:

• Team members grow to consistently like brand posts on Facebook, Instagram and Pinterest.
• Whereas they like LinkedIn posts and tweets, they also reshare or RT the information to their personal accounts.

How does this help the brand internally?

When team members are socially engaged, they are more likely:

• Stay at their company
• Optimistic about the company’s future
• To believe the brand is more competitive

How does this approach help the brand externally?

Here’s a fact: sales reps using social media as part of their sales strategies outsell 78% of their peers. According to Social Media Today, content shared by employees receives 8x more engagement than organic content shared by brand channels. More and more, social algorithms bury a company’s page posts, tweets, pins, etc. And, people believe individuals’ social media posts and engagement are more authentic and creditable than a brands’.

Done well and right, your team becomes real brand advocates. Think less expensive form on influencer marketing. We can help. Front Porch Marketing holds collaborative in person or virtual team workshops. Also, we do one-on-one team member training.

Sustainability is top of mind with consumers. They have more choice than ever on where to spend their money. So more than ever, companies are focusing on sharing their sustainability efforts with their customers. Does sustainability affect consumer buying? The data says yes.

ESG (Environmental, social and Governance) are the criteria used by companies to build value. They organize business objectives around sustainability-focused risks and opportunities. Initiatives can include customers, supply chain, and even employees of a company. So get started! Basically, start by tracking your company’s impact on the environment. Then, measure your sustainability. Finally, share the results. This process can influence consumer interest in your company, your products, and your services.

Sustainability: What is ESG?

The environmental, social, and corporate governance framework highlights three areas where companies can track their sustainability. This can illustrate their impact on the environment.

• Environmental: Does your company strive to preserve the natural world? Chiefly, talk to your consumers about how you are addressing climate change, pollution, water management or greenhouse gas emissions. This information could take the form of a Sustainability Report at the end of the year. We do this for our client Acme Brick every year. You might apply content marketing on your website. Or use social media posts to highlight specific places where your company has excelled.
• Social: Does your company focus on including and supporting a diverse community? Referred to as DEI (Diversity, Equity, and Inclusion), this set of actions enhances employee engagement and retention. Firstly, this could look like employee spotlight blog posts. Or you can engage the public with PR. Additionally, you might establish and promote programs to broaden your talent pool. Or you could support employees by offering training programs, like our client Diamond Brand Gear does.
• Governance: This aspect of ESG covers topics like cybersecurity practices, corruption prevention and management structure. Indeed, talking about your company’s efforts in these areas reassures clients that your company is solid. It can highlight innovation. Generally, you can share posts on LinkedIn touting an advance your company has made in one of these areas, as an example.

Consumers Want to Buy From Companies That Support Sustainability

As 83% of consumers demand more ESG best practices from companies, 91% of business leaders now believe that their company has a responsibility to act on ESG issues. Conclusion? Obviously, consumers want to follow, buy from, and visit these companies more readily than ever before. And it’s not just consumers that want brands to take on these initiatives. 86% of employees say they’d prefer to work for companies that care about these issues. Sustainability has become one of the top issues that people care about.

Sustainability as a business goal is not a trend. Certainly, it is key to creating meaningful relationships with your customers and your employees. First, make sustainability your company’s business goal. Next, set up programs that support sustainability. Then, track and talk about your success. Therefore, this process is a fountain of content that you can share with your customers. Grow meaningful relationships with them centered on sustainability. And in turn, grow your sales based on your customers’ desire to make financial decisions tied to the social good your company is doing.

Successful email marketing can be a cost-effective way to market your business. When done right, you’ll be keeping your brand top-of-mind and become a trusted resource for your customers. They’ll look forward to your emails because you’ll be sharing your knowledge and solving their challenges.

Keeping your audience engaged with email marketing, as a part of your overall marketing strategy, is an excellent way to introduce new products, solve an on-going pain-point for customers, give a tutorial, keep your customers up-to-date about the industry, and more.

How Do You Do Successful Email Marketing?

There is a lot to designing an effective and efficient email campaign to be successful. The most important question to ask yourself: Are you leading with the audience in mind? Everything you do should be from THEIR perspective. It’s for them. Help them. Guide them. Solve their problems.

Then ask yourself: Are you overselling? Your brand and your products do not always need to be the hero in email marketing. Afterall, this is an on-going dialogue you’re having with your customers. Establishing a relationship is a longer-term proposition. Don’t oversell. Again, be helpful. Put yourself in their shoes and ask yourself: What do I need? What will make my life easier or better?

Getting Started With Email Marketing: Do This Not That

Your email marketing is a fail if it doesn’t contain these four elements. Set yourself up for success by making sure these four things are included thoughtfully in each email you send:

1. Look professional — Make sure the email platform template is set for your brand fonts and colors. Design is key to successful email marketing as well — design a nice header and footer. Link to your social channels in your footer. Stay consistent from month to month with this template and your customers will start to recognize your email and your brand, and look forward to your next email.
2. Have a call to action — What can readers do to learn more? Use a button in your email that links back to your website where the reader will read more, download something, watch a video, contact you for more information or order a product. For instance, if you are linking to a blog post, tease them in the email, but don’t reveal the real scoop…ask them to “Read More” and click the button to go to your website for the rest of the insight.
3. Date and time — When do users want to engage and not unsubscribe? Many email programs like Mailchimp will tell you when the best time is to send emails to be successful. Statistically, Tuesday mornings are the day most people open their emails.
4. Don’t try too hard to sell — Engage your audience and don’t make the email be all your company. Again, be helpful: share hints, tips, tricks. Give away your knowledge and they’ll see you as the industry leader and come to you to solve their problems (with your products or your service.

Most Importantly: Be consistent.

Successful email marketing campaigns provide content to make readers’ lives better. They are informative, not sales-y. Email marketing campaigns provide value, real value, to customers’ lives consistently. Create a schedule using Google Sheets and plan each month’s topic, date, and assign responsibilities. After a while, it becomes easier and easier to stick to your schedule and create smart, thoughtful, nicely designed emails that make your brand the one that customers turn to again and again.

What is an influencer?

Who hasn’t scrolled through an Instagram or TikTok feed and stumbled upon a random person on an amazing vacation, eating a mouth-watering meal, or wearing a fabulous outfit and thought to themselves, “I wish that were me”? As social media has risen in popularity, internet celebrities and influencers in the marketing world have learned to use their influence and followers to promote products and lifestyles. Influencers are content creators who have the power to influence or alter the decisions of others. These trendsetters have become experts at producing effective “subliminal” ads reminding us that we “need” those shoes or we have yet to visit that vacation destination.

Finding your niche

The first step to becoming an influencer is to find your niche. My mother follows other mom influencers, I follow account that are more popular and targeted to teens, and my little brother is obsessed with the guys who do cool trick shots on YouTube. There are a multitude of niches on social media from health/beauty to fashion to travel to lifestyle/relationships. The cosmetic and fashion industry alone is worth more than five hundred billion dollars annually and frequently pays content creators to offer tutorials and testimonials. Companies often compensate travel influencers’ flights, cruises, and hotels in exchange for featuring them in their feed. Influencers are also eager to offer advice to anxious new parents in exchange for compensation and merchandise.  

How is being an influencer a career?

Influencers have to be active and consistent. There are very few days off for content creators. The more popular accounts often post multiple times per day. Companies will pay to have these influencers on Instagram to do giveaways, OOTDs (outfit of the day), or short videos using the product. YouTubers will typically have unboxing videos or use the product somewhere in the video. Anytime you see a product in a video, the person is most likely being compensated for it. 

Why is using an influencer a good marketing strategy?

People like to do what is popular or “trending”. If a TikTok star starts doing something new, chances are good that their fans will follow. Whether that is doing a TikTok dance or buying a pair of jeans that are “the most comfortable pants ever”. Consumers also trust a third party over the company that is producing the product. Social media users choose to follow accounts because they identify and trust the creators. When an influencer recommends a product, it often feels like a friend is recommending it.

Let’s be honest: we used to roll our eyes at influencers dancing on the beach and constantly filming videos in restaurants before we recognized their genius. These creators have a massive effect on modern society through social media platforms. Virtually all companies have begun to use influencers, making them major players in the marketing world.

Disney Revolutionizes the Vacation Industry

Approximately 52 million people visit Walt Disney World each year and its annual profit comes to about $12.6 billion. How did Walt Disney transform his amusement park into a bucket list vacation destination for families from all over the world? The simple answer… marketing.

Disney has revolutionized the vacation industry as it broadens its marketing strategies to include almost any activity you can imagine. Disney has magical amusement parks, thrilling water rides, gourmet restaurants, five-star hotels, luxurious cruise lines, private islands, collectible merchandise, and so much more. Whether it is the walking foods-of-the-world tour in Epcot, opportunities to meet your favorite Disney characters, or thrilling rollercoasters that will have people shouting: “We HAVE to do that again!”, there is surely something for everyone at the parks. Most importantly, Disney gives the assurance of a trip filled with memories that are sure to last a lifetime.

Disney acknowledges that the amusement park experience might not be for everyone, so they have introduced a variety of activities that attract a more diverse customer base using a myriad of marketing strategies. Some people love all the fanciful facades and creative foods. However, others prefer a nice massage or relaxing by the hotel pools. My family is up at the crack of dawn to beat the crowd to the gates when the park opens. We are the first in line for the Seven Dwarfs Mine Train, and we stay until the park closes. We go every year and find an experience that keeps each trip interesting and unique.

Marketing Disney Plus

With the recently increased popularity of streaming services, Disney entered the game strong with Disney Plus. In addition to the plethora of nostalgic movies and shows aimed at younger audiences, they also market their platform to a variety of demographics utilizing some of the most popular movie franchises in history like Marvel, Star Wars, and Pirates of the Caribbean. Using these marketing strategies, Disney Plus has become one of the most successful streaming service as people looking to escape the stress of the pandemic can find relief in uplifting films and tv series.

Online Marketing Strategies

Disney has been at the forefront of online marketing which has enabled them to subliminally reach the 16-24-year-old crowd that, on average, spends 3+ hours a day online. Disney has over 72 million followers on Facebook, Instagram, and Twitter combined. That’s a lot of potential customers who might not regularly watch TV or read print that Disney can influence daily. Through magical commercials, Disney is able to interact with starry-eyed children without access to social media who beg their parents for the trips they see on TV.

Targeting the interests of Children

Disney’s marketing strategies were also revolutionary as they began to target the interests of children as well as adults. Children make up 22% of the US population and have an increased impact on family decisions than previously recognized. Through movies, TV shows, stuffed animals, and apparel, Disney has built brand loyalty starting with infants and continuing through adulthood.

“The Happiest Place on Earth”

The Happiest Place on Earth” is Disney’s well-known slogan which basically encapsulates everything that Disney is and tries to be. Who doesn’t want to go to the happiest place on earth? Disney evokes this happiness through nostalgia, happy stories with happy endings, and wholesome characters. Marketing “happiness” is what keeps visitors flooding through their gates every year. Including my family, and Julie’s family!

Marketing items to high schoolers is very different than other age groups. High school means freedom. This includes the ability to get a job, drive, and buy things without asking parents.

Social Media

As the first generation born into technology, Gen Z has grown up with the internet. For high school students in particular, social media surrounds our daily lives, making it easy to access new products and reviews faster. When targeting a high school audience, the first thing you will want to do is create a social media presence, especially on Instagram and Tik Tok.

Marketing to High Schoolers with Trends

For products such as clothing or make up, it is important to follow trends. Stay up to date on the latest styles and aesthetics. In typical high school manner, everyone wants to fit in, this means providing products similar to the current high school style. In regard to social media, creating content that follows popular trends will increase the chances of your product being seen. For Tik Tok, use popular sounds with a unique idea, making the Tik Tok more likely to get on the for you page.

Accessibility and Inclusivity

High schoolers are cheap! Most income comes from a minimum wage job or allowance from parents. The price of a product can immediately deter consumers, especially if is not a well-known name brand. Make sure the price is reasonable for the product. It is also important to make products inclusive to all ethnicities, body types, and genders. Exclusion can create bad reviews and overall dislike for a company.

Visuals

Once the consumer has clicked on the website, visual organization is a key part of reliability and user attention span. As someone who frequently purchases products from Instagram or Tik Tok, the first thing I notice is the website’s aesthetic. If a website looks low quality, chances are the product is also low quality. By using attention grabbing visuals and colors, while also maintaining the clean look, users will trust the product more.  Secondly, in a world of 15 second Tik Toks, the average attention span is much shorter. When websites are difficult to navigate, most users will simply give up. By making products easy to find through a search bar or navigation tabs, people are more likely to stay on the site.

When Marketing to High Schoolers, Think Like One

Overall, when marketing to a younger audience, it is important to think like a high schooler. What you may like or dislike, could be completely different because high school is its own world. One of my biggest pet peeves is when I see a product that would be amazing if one little thing was changed, such as a childish image or an older print. Step outside of your world and think like you are 17 again!

Marketing leaders, what are you doing to nurture relationships with your customers?

Consistency and connection nurture relationships. Sure, loyalty and points programs are tactics that bring brands and customers closer together.

But genuine allegiance is an outcome.

A recent conversation with a marketing leader provided inspiration. This marketing leader has had some challenges. But realized the value of marketing.

The company had cut the marketing budget. All the momentum that person built was put to a halt. And then the company brought in a consultant. First, he asked her what was happening on the marketing front. To which she replied, “Nothing.’ And, obviously he was shocked.

How to foster genuine relationships.

Business leaders do these four things:

1. Conviction – Know the brand. Marketing leaders walk the talk. And they demonstrate it every touchpoint. Then, clients and their customers can see it and feel it.
2. Consistency – Do you have a message map for your client? Share the value proposition of the brands you work on, on every platform, consistently.
3. Communication – Know your audience. Then recognize: how do they want to communicate? It isn’t about you. It is about what works for them. Marketing leaders will recognize this and pivot messaging to solve clients’ problems in a way that is meaningful and relevant to the client.
4. Connection – If there is consistency communicating the message, then the connection will happen. But as a marketing leader, how do you deepen the ties with your client and their customers?
   • Weekly meetings with clients
   • Weekly catch-up calls on both status of projects, and how pain points with consumers are being addressed
   • Notes on special days to recognize achievements
   • Boundaries set on both sides, so that both marketing and client are set up to succeed

Marketing leadership: Take inspiration. Deepen connections. Accelerate growth.

We love to partner with smart leaders who value marketing. And, if we can help, let’s talk about mutual partnership to grow top line sales.

Pinterest fails like these make me snort laugh.

It is terrible, I know, but they are so funny! Perhaps because they are relatable. You see something, you think you can do it, it turns out differently than you planned.

“The more the plans fail the more the planner’s plan.” Ronald Reagan

It’s time to evaluate your marketing strategy for the second half of the year. With Q1 in the rearview mirror, and Q2 well underway now is the time to plan what comes next.

We wax the marketing plan lyrical often, additional reading can be found by searching Marketing Plan right here on Off Your Rocker, because it is a topic we keep coming back to because it is that important. Running through your activities, business, leisure or really anything without a plan often leads to failure and even the best laid plans fail. When and if plans start failing it is time to dig and plan some more.

Planning 101: Be Proactive

For any project or initiative to succeed, it must be carefully thought out. One of the key qualities of any project manager is to be proactive. This comes because of good planning. Proactively address potential problems and prepare possible ways to fix them while they are still predictions. Challenges like inadequate funds and resources, low staffing, or poor time management – are likely to arise in any plan. Effective planning lets you see them and fix them before they hinder the desired outcomes. 

Pinterest Fail? Evaluate and Pivot

It is easier for teams to pivot from a plan versus starting from scratch. Existing plans guide and ground activity. Even if an initiative or project is failing or failed pivot and plan some more! In the pivot remember the importance of staying positive and true to your brand.

Now is the time to look at the 2022 plan and evaluate what stays in, what stops and what needs to be added. Let’s get ready for the second half and move forward with purpose and intention to thrive the rest of the year. If you need a marketing planning partner, give us a holler!