In the evolving landscape of B2B marketing, staying ahead of emerging trends and predicting shifts is crucial for the future of B2B marketing. Small businesses need to aim to carve out their niche and thrive in competitive markets. It’s essential for small B2B enterprises to anticipate and adapt to evolving consumer behaviors, technological advancements, and industry dynamics.

What is the future of B2B marketing? Find out by exploring key trends and predictions that small businesses should consider as they chart their course for success.

Rise of AI and Automation in the Future of B2B Marketing

First, Artificial intelligence (AI) and automation are poised to revolutionize the future of B2B marketing strategies. They offer unprecedented capabilities for personalized targeting, predictive analytics, and workflow optimization. Small businesses can harness AI-powered tools to streamline marketing processes, enhance customer segmentation, and deliver hyper-targeted messaging across multiple channels. By leveraging AI and automation, small B2B enterprises can increase efficiency, improve ROI, and gain a competitive edge in the digital marketplace.

Embrace of Account-Based Marketing (ABM)

Next, Account-Based Marketing (ABM) continues to gain traction as a strategic approach for B2B businesses. ABM can target high-value accounts and personalize marketing efforts to meet their specific needs. Small businesses can adopt ABM strategies to nurture relationships with key accounts. And deliver customized content, and drive engagement at every stage of the buyer’s journey. By focusing resources on the most promising prospects, small B2B enterprises can maximize the future of B2B marketing ROI. Ultimately they can accelerate sales growth in a targeted and efficient manner.

Shift Towards Interactive and Immersive Content

In an era of information overload, capturing and retaining audience attention requires innovative content experiences that engage and delight. So small businesses can differentiate themselves by embracing interactive and immersive content. Formats such as augmented reality (AR), virtual reality (VR), and interactive video are key. By creating immersive storytelling experiences, small B2B enterprises can captivate audiences. Additionally, they can foster brand loyalty, and drive meaningful interactions that resonate with their target audience.

Integration of Sustainability and the Purpose-Driven Future of B2B Marketing

Consumers are increasingly seeking out brands that align with their values and demonstrate a commitment to sustainability and social responsibility. Small businesses can differentiate themselves by integrating sustainability and purpose-driven messaging into the future of B2B marketing strategies. By highlighting their environmental initiatives, community involvement, and ethical business practices, small B2B enterprises can build trust, loyalty, and goodwill among their audience while making a positive impact on society.

Personalization at Scale

Finally, as consumers expect more personalized experiences from brands, small businesses must leverage data-driven insights. They need to use advanced segmentation techniques to deliver tailored messaging at scale. By harnessing customer data and predictive analytics, small B2B enterprises can create highly personalized marketing campaigns. These resonate with individual prospects and drive conversion. From personalized email campaigns to dynamic website content, personalization allows small businesses to connect with their audience on a deeper level and nurture long-term relationships.

Embracing the Future of B2B Marketing

As the future of B2B marketing landscape continues to evolve, small businesses must embrace innovation, adaptability, and forward-thinking strategies to stay ahead of the curve. By anticipating trends such as the rise of AI and automation, the embrace of ABM, the shift towards interactive content, the integration of sustainability, and the importance of personalization, small B2B enterprises can position themselves for success in an increasingly competitive marketplace.

Overall, as you navigate the complexities of B2B marketing, remember to stay agile, experiment with new technologies, and prioritize delivering value to your audience. Then by embracing the future of B2B marketing, small businesses can seize new opportunities, drive growth, and thrive in the digital age.

LinkedIn continues to be a powerful sales and marketing tool. With other social networks manipulating algorithms, LinkedIn ranks in the top two where organic social media marketing is still effective.

And the user demographics for LinkedIn are a proof point for brands and business leaders to utilize this tool now to engage their audience and grow their business.

What Works on LinkedIn

Strategy and other things are critical to maximize results for brands and personal pages on LinkedIn.

• Provide value. Heavy, brand only content isn’t effective. Audiences want value. Be engaging. Tell stories. Share advice. Use testimonials. Give perspective on industry trends. Be a storyteller. Share what your team is passionate about at work and personally.
• Posting cadence. Have a content calendar and be committed to posting frequency.
• Message and visual consistency. Make sure you are following your message map, content buckets, brand style guide and visual guidelines.
• Encourage team members to interact with your brand page. As we always say, you can’t market externally if your team isn’t educated and engaged internally. Turn each team member into a brand champion. Provide them with the knowledge on how they can market the brand. Make sure content shared on LinkedIn is engaging to them. They should want to like and share the brand’s posts.

Where to Start On LinkedIn

At a minimum, business leaders on LinkedIn should:

• Have an updated headshot.
• Upload a branded timeline cover.
• Log into LinkedIn three times a week.
• Like team members’ and brand’s post.
• Accept relevant and meaningful connections.
• Reach out and ask for connections to team members, clients and other contacts you meet at conferences, conventions, etc.
• Monitor competition’s brand pages to get a snapshot of the competitive landscape.

Interested in assistance utilizing LinkedIn for your business? For you as a business leader? The time is now. Front Porch Marketing is here to help you succeed on this important business platform.

Spring cleaning is not just for your home — now is a great time to spring clean your digital marketing too. With spring a few short weeks away, many of us are ready to shed our winter layers and embrace the beauty and change that comes with the new season. We all have probably given thought to our normal spring to-do list. From putting the finishing touches on spring break destinations to tackling home improvement projects and prepping the garden and flower beds for planting new seeds. In this spirit, take a look at the layers of your marketing plan, and optimize for the year.

Spring Clean Your Digital Marketing By Giving it a Once-Over

Have you given any thought to how you can further the effectiveness of your marketing initiatives this spring?  If not, it’s the perfect time to add spring cleaning your digital marketing initiatives to your professional to-do list.

Today, let’s focus at a high level on measuring the effectiveness of your paid digital ad campaigns. Ask yourself the following questions about your digital marketing.

1. Paid Digital Marketing Goals

What goals did you outline at the start of your campaign to measure success?

• Brand Awareness
• New Customer Acquisition
• Specific Sales Goals

2. Paid Digital Campaign Metrics

Review your analytics reports.

• Are your impressions, click-thru rates and conversions performing at or above industry average? Are they meeting your goals?
• To whom are your ads being served?
• Where are your ads being shown?
• Do you see increased website traffic or trends in overall traffic?

3. Paid Digital Creative

Take inventory of your paid digital ads and ask yourself the following questions:

• Are they on brand?
• Are they engaging?
• Does the copy easily and accurately reflect your message?
• If there is an offer, is it appealing?

Reorganize and Refresh — Spring Clean Your Digital Marketing!

Once you have answered each of these questions while spring cleaning your digital marketing, you will have valuable insights to make the necessary adjustments to optimize your digital ad campaign effectiveness. Just like organizing your closet or decluttering your garage, your refreshed digital marketing will now be more efficient and work harder for your brand the rest of the year.

Our wish is that everyone’s marketing initiatives are rockin’ in 2024. As we step into the new year, the marketing landscape continues to evolve at a rapid pace, with businesses across industries embracing innovative strategies to drive growth and engagement. Right now we are seeing marketing initiatives already producing tangible results for our clients in 2024.

From leveraging emerging technologies to refining content strategies, these initiatives underscore the importance of staying agile and adaptable in today’s dynamic market. Consistently re-evaluating and evolving your marketing approach is paramount for staying ahead of the curve and maximizing long-term success in an ever-changing business environment.

Strategies that are shaping success as marketing initiatives this year

1. Back to Brand Basics — Brand strategies remain paramount. And getting back to those brand strategies resonates with clients and consumers. Stay true to your brand!
2. Team Members as Brand Influencers — This marketing initiative is marketing from the inside out. Again, tried and true brand strategies like this work. Team members share real stories,  and this gains client and consumer trust.
3. Working the Marketing Plan — Focus on consistency with your marketing plan. Staying on budget is a huge plus. Overall, being proactive versus reactive wins. These are a few of the benefits our clients have shared. Recently, one client said our marketing plan not only helped with these things but helped them stay away from new opportunities that would drain resources — namely time and money.
4. LinkedIn Organic Reach Rules — With consistent posting frequency, engaging content and strong creative graphics, our clients’ LinkedIn organic reach is increasing in 2024. This contradicts overall trends found in marketing benchmark surveys.
5. Retention Rate vs. Engagement — With so many shiny objects, social media engagement is waning. So if you are retaining followers, you are winning with this marketing initiative.
6. Blogging — Our clients benefit in search by utilizing consistent blog posting. This is a bonus for B2B, as clients and consumers are also engaged. Conversion rates continue to increase as well with consistent blogging.
7. Video — Whether short-form or long-form, our clients are partnering with us to create video content. These videos result in deeper client and consumer connections. Time spent on websites has increased. And signups for newsletters and blogs have increased.
8. Paid Digital — Strategic paid social and Google search and display ads rock our clients’ topline. Equally important, a minimum three-month campaign is needed to build momentum and demonstrate consistency of message.

Adapting and Being Consistent: The Key to Successful Marketing

Overall, we’ve witnessed different initiatives our clients are implementing with success so far in 2024. Strategies like working the marketing plan, harnessing LinkedIn organic reach, investing in strategic blogging, and leveraging paid digital channels all work. In this ever-evolving landscape of marketing, one thing remains constant though: the need for businesses to stay agile yet consistent in their approach.

Adaptability is key to staying ahead of the curve. However, this adaptability must be balanced with consistency, as maintaining a cohesive brand presence across various channels is essential for building trust and credibility with your audience. By consistently re-evaluating and evolving your marketing strategies but staying true to your brand, you can not only capitalize on emerging trends and technologies but also ensure that your efforts remain aligned with your overarching business goals.

As we continue to navigate the complexities of the marketing landscape this year, we remember that success lies in our ability to innovate, iterate, and adapt to the ever-changing needs and preferences of our clients’ audiences. Let’s rock 2024 together!

As we move into 2024 and beyond, a new demographic is taking center stage in the consumer market: we are now marketing to Gen Z. Born between 1997 and 2012, Gen Z is a unique segment. They’ve grown up in an almost completely digital era. So for marketers, understanding and appealing to this generation is not just an option. It’s a necessity. 

Foremost, they have been exposed to the internet, social networks, and mobile systems from a very young age. This exposure has shaped their personalities. It molds behaviors, and spending habits. As a result, they value authenticity, diversity, and social responsibility. And they are known for their ability to quickly detect inauthenticity. 

Effective Strategies in Marketing to Gen Z 

1. Leverage Social Media Wisely: Gen Z spends a significant amount of time on social media platforms. But not just any platform. Instagram, TikTok, and Snapchat are among their favorites. So first, tailor your marketing efforts to these platforms with engaging, visually appealing content. 
2. Authentic and Transparent Content: Next, Gen Z values transparency and authenticity. And they prefer brands that are honest, ethical, and upfront. Therefore in marketing to Gen Z, use real stories. Involve real people, and maintain a transparent communication style. 
3. Mobile-First Content: With smartphones being their primary device, ensure that your websites and content are optimized for mobile. Overall, fast loading times and a seamless mobile experience are non-negotiable.  
4. Emphasize Video Content: Ultimately, this generation loves video content. Short, engaging videos like those on TikTok or YouTube shorts can be very effective. Remember, Gen Z relies on these platforms for ideas, tutorials and even their news.  
5. Stand for Something: Gen Z is socially and environmentally conscious. They tend to align with brands that have strong, positive social stances. Show your brand’s involvement in social causes when marketing to Gen Z. 
6. Utilize Influencer Marketing: Influencers who resonate with Gen Z can be powerful mediators. They prefer micro-influencers or personalities who share their values and seem relatable. They are much more likely to buy a product that an influencer is using if they feel connected to them. 
7. Offer Personalization: They expect personalized experiences tailored to their preferences and interests. Use data analytics to deliver customized content and recommendations. 

Challenges in Marketing to Gen Z 

1. Short Attention Spans: With the bombardment of content online, capturing and maintaining their attention is challenging. Again, your content needs to be captivating right from the start. 
2. Ad Avoidance: Gen Z tends to skip ads. So innovative and less intrusive advertising methods are required to get their attention. 
3. Value-Driven Purchasing: They are not just buying a product; they are buying what the brand represents. Lastly, this demands a deeper understanding of their values and motivations. 

Marketing to Gen Z is about striking a balance

Successful Gen Z marketing lies between technology, authenticity, and social consciousness. Understanding and aligning with their values can help in creating meaningful and lasting connections with this next wave of consumers. The key to success with marketing to Gen Z is not just about selling products. It’s about building relationships and communities that align with their values and ideals. 

2023 was full of digital marketing trends. So as the digital landscape continues to rapidly change, staying ahead of the curve is crucial for marketers. Trends come and go, and this year features trends that are tech-based and evolving. Overall, 2024 will bring new innovations and strategies for digital marketing. Here are some of the top emerging digital marketing trends for 2024. These trends will redefine the way brands interact with their audiences. 

AI-Driven Personalized Advertising 

First, one of the biggest trends shaping the future of digital marketing is artificial intelligence. It will deliver hyper-personalized experiences. Personalization is key to growing an audience. AI algorithms are becoming increasingly adept at analyzing consumer data to identify potential consumers. This enables marketers to create highly targeted ad campaigns that resonate with these individual consumers and bring them into the brand. 

Voice Search Optimization 

Next, with the growing popularity of smart speakers and voice assistants, optimizing for voice search is no longer an option. It is a must-have. Thus in 2024, expect to see more brands adapting their SEO strategies to include voice. Brands can include keywords and phrases, making their content more accessible via voice search. In other words, this represents yet another unique way to get consumers to the brand.

Virtual Reality in Digital Marketing Trends

Virtual Reality is changing from a novelty to a practical marketing tool. Brands are beginning to use VR to create experiences for their customers. These experiences will engage consumers in a more memorable way this year. From virtual store tours to interactive product demonstrations, VR is opening up new possibilities for engagement. 

Influencer Marketing 

Influencer marketing continues to evolve, with a shift towards micro and nano influencers. These individuals often have smaller, more loyal followers. Brands can create a stronger connection with their audiences. For example, brands might work with several different influencers for different products. In 2024, expect to see brands working with influencers for more authentic and effective partnerships. 

Green Marketing 

Sustainability is becoming a priority for consumers. Consumers are looking to brands to be more responsible toward their people and the planet. So brands are responding with green marketing initiatives. For instance, look for eco-friendly packaging and more sustainable business practices. So green marketing is not just good for the planet, it’s good for business. 

The Integration of Augmented Reality in Digital Marketing Trends

To begin with, augmented reality usage in marketing offers unique ways to interest customers. Augmented reality creates a new way of showcasing at a product or service. Also look for uses like virtual try-ons or AR-enabled ads. As this technology becomes more accessible, we anticipate a rise in AR campaigns in 2024. 

Data Privacy and Ethical Marketing 

Lastly, with increasing concerns about data privacy, ethical marketing practices are an important part of brand trust. In 2024, transparent data practices and respect for consumer privacy will be more than just legal requirements. They’ll be essential for building customer loyalty. Consumers want to trust the brands they do business with.

The landscape of digital marketing trends is dynamic and ever-changing. Overall in 2024, successful marketers will adapt to these emerging trends while staying true to their brand’s core values. Again, brands can embrace these innovations and succeed. Finally, they’ll be able to create more engaging, personalized and meaningful experiences for their consumers. Using these digital marketing trends they’ll build business in new ways.

In the competitive landscape of B2B industries, the ability to effectively showcase your B2B business can make all the difference in attracting potential clients. Thus the way you present your products and services reflects your brand’s identity and influences decision-makers. Showcasing is one of the tools you might consider including in your marketing strategy for 2024. You want to help your small business stand out? Find ways to showcase your B2B products and services. And leave a lasting impression on your target audience.

Elevating Your B2B Showcase Game

When it comes to B2B success, it’s not just about having excellent products or services; it’s also about how you present them. The ability to showcase your B2B business effectively can be a game-changer. Ultimately, you can influence purchasing decisions. You can set yourself apart from the competition. So here are five innovative strategies that can help you elevate your showcase game and leave a lasting impact on potential clients.

Immersive Virtual Product Demos: Step into the Future

With the rise of virtual technology, immersive virtual product demonstrations are a cutting-edge way to showcase your B2B products. In fact, utilizing virtual reality (VR) or augmented reality (AR) provides potential clients with a hands-on experience. Further, it allows them to interact with your offerings in a simulated environment. This not only adds a wow factor but also enhances understanding, making it a memorable experience for your audience.

Interactive Webinars: Engage and Educate

Hosting interactive webinars is a dynamic way to showcase your B2B products or services. Create engaging presentations that allow participants to ask questions, provide real-time feedback, and see your offerings in action. First, use this platform to highlight key features. Next, share success stories, and address pain points your target audience may be facing. Overall, webinars not only showcase your expertise but also build a personal connection with potential clients. We work with Integrated Advisors Network who hosts webinars on topics relevant and helpful for their B2B clients.

3D Product Animations: Transform the Viewing Experience

Incorporate 3D product animations into your showcase strategy to provide a visually stunning and detailed view of your B2B products. These animations can be embedded on your website, shared on social media, or included in presentations. This approach allows potential clients to explore every angle and functionality of your offerings. This helps foster a deeper understanding and appreciation for your products or services.

Collaborative Online Workshops: Hands-On Learning

Offering collaborative online workshops is an excellent way to showcase your B2B products — while providing valuable insights to your audience. Further, these workshops can include interactive sessions. Here, clients can test your products in a controlled environment, ask questions, and receive immediate feedback. So this hands-on approach not only showcases your offerings but also positions your business as a knowledgeable and supportive partner.

Personalized Product Showcases: Tailor-Made Experiences

Lastly, consider creating personalized product showcases tailored to the specific needs and preferences of your clients. Use data and insights to curate a showcase that highlights the features relevant to each potential client. This personalized touch demonstrates a commitment to understanding your client’s business and provides a bespoke experience that resonates with decision-makers.

Unleash the Power of Innovatively Showcasing Your B2B Business

Overall, finding innovative ways to showcase your B2B products is essential for staying ahead. Whether you opt for one of these ideas, or other innovative marketing methods, the key is to create memorable experiences. The goal? Resonate with your target audience. Embrace a showcasing strategy, and elevate your B2B brand. Leave a lasting impact and setting the stage for long-term success.

Content Marketing for Small Businesses

You’ve likely heard the term “content marketing” with increasing frequency, though you may or may not understand exactly what it means. We’re here to uncover exactly what it is. Why it has the potential to be a highly valuable part of your small business’s overall marketing strategy. And finally, what practical tips you should keep in mind as you begin to test the content waters. After all, content marketing builds trust with your consumers, and that leads to sales and growth.

What Exactly Is Content Marketing?

Joe Pulizzi, one of the godfathers of this modern marketing practice, offers this formal definition in his book Epic Content Marketing:

“The marketing and business process for creating and distributing valuable and compelling content to attract, acquire, and engage a clearly defined and understood target audience — with the objective of driving profitable customer action.”

~Joe Pulizzi

The main takeaway here should be the term valuable. Doing marketing this way is all about focusing less on communicating information about your business. It is more about the informational needs of your target audience — like solving their problems. It is also concerned with the means by which you share that information using tactics such as blogs, newsletters and social media.

Where traditional market relies on “renting” media — think print or digital ads — content marketing aims to own media, like newsletters and blogs. We have previously detailed the steps you can take to start content marketing next year, to build your business. Front Porch executes monthly newsletters, blogs and other content marketing tactics for several of our clients to help them build their customer base and grow their companies.

What Is The Value of This Type of Marketing?

At its core, Pulizzi conceives of this type of marketing as a “strategy focused on the creation of a valuable experience.” In this way it is the future of marketing. Consumers are becoming increasingly disillusioned with transactional interactions. They are instead opting to build relationships with brands they love. From a business perspective, it means attracting and retaining customers by creating a dialogue with your audience. Open up communication with your target audience in this way. Then you can continually refine your approach and product using first-party data.

Practical Tips

As you create a strategy it’s important to invest in writers and strategists. They can produce high-quality content that will resonate with your target audience. If building out a content team inside your company is not currently within your budget, don’t fret. You’ll need to create brand and content guidelines that can be shared with marketing firms like ours, to ensure consistency.

Front Porch acts as a supplement to many of our clients’ in-house marketing teams. Pro-tip: The majority of your website traffic resulting from content marketing like blogs and newsletters is likely to come from a mobile device. So be sure to make mobile your top channel strategy.

If we can help you set-up and maintain content marketing for you, just holler!

On the Porch, we are honored to market brands at different stages, from marketing plan to exit plan. We partner with businesses in start-up, growth, established and exit stages. Our team recently celebrated a business owner whose brand we evolved. This business owner sold the business to a larger company. When this happens, we take great pride in the role we had on the journey. We tangibly helped that owner and business reach their end game.

So how does marketing change at the different stages of a business? Just like a person growing from a baby to an adult, your business has different needs at every age to thrive.

Start-up Stage Marketing

Branding is paramount in this phase. Brand architecture and identity development are critical out of the gate. Once that is complete, the rest flows from there. The foundational collateral, like business cards, letterhead, and the like are developed. After that, website development and digital strategy follow.

Growth Stage Marketing

Businesses in the growth stage come to us as they are looking to target a new demographic or geography. They may expand their product or service offerings. Or the business owner wants to grow existing business. Typically, a new marketing strategy and execution are developed. This involves increasing existing marketing spend. Sometimes, rebranding is needed.

Established Stage Marketing

Your brand is established. But growth is still a desired outcome. How can you market differently at this stage to stay relevant? Updated market research and consistent data analysis are critical. Now may be the time to take risks. What haven’t you done? How can you push the envelope on creative or campaigns? Are your current marketing initiatives consistent? Do you need a brand audit?

Exit Stage Marketing

Ready to position your brand for living on its own, without you at the helm? Although it may seem counterintuitive, now is the time to invest in your brand. First, revamp your marketing strategy. Next, follow industry best practices. It is critical to be the brand authority. Then, increase brand awareness, all the while increase sales. Finally, audit marketing content. How is your website UX/UI? Do you have technical gaps? Make sure sales and marketing are aligned.

What stage is your business in?

Don’t know which one of the different stages your business is in? Let us help. However, if you do know, we can also be your branding and marketing partner. We take pride in our relationships with brands. And we are honored to work with smart, innovative business owners and leaders. So let us help you reach your end game however you define it.

In a world oversaturated with ads, promotional content, and branded messages, consumers are seeking something more than just a product or service. They’re looking for genuine connections and authentic experiences. As marketers, we’ve learned that understanding our audience’s emotions and motivations in order to connect with them, is of greatest importance. This is where the power of empathy in modern marketing comes into play.

What is Empathy in Marketing?

Empathy in marketing is genuinely understanding and addressing the feelings, needs, and concerns of consumers. It’s about stepping into their shoes, seeing the world from their perspective, and tailoring our message to resonate with them emotionally.

Why is Empathy So Important in Marketing?

In today’s world, empathy in marketing is essential. Consumers are increasingly wary of brands that come across as insincere or that seem disengaged from their genuine needs. When a brand employs empathetic marketing, it not only fosters trust but also lays the groundwork for long lasting relationships. This approach emphasizes telling stories that deeply resonate with consumers.

Empathetic marketing has the ability to tug at the heartstrings or address the real world challenges that consumers face. Beyond storytelling, empathy in marketing makes customers feel valued. When a brand consistently recognizes and addresses their emotions and needs, it leads to increased loyalty and advocacy.

How Can Brands Integrate Empathy into Their Marketing Strategies?

For brands aiming to make a genuine connection with their audience, integrating empathy into marketing strategies is pivotal. To start, it’s important to listen to consumers by using tools such as social listening platforms, surveys, and feedback mechanisms. This allows brands to truly understand their audience’s sentiments, pain points, and desires.

In addition to this, brands should address the real issues their audience faces, showcasing how their products or services offer meaningful solutions instead of just highlighting their product features. Finally, humanizing the brand is key. By spotlighting real people, stories, and values behind a brand, businesses can foster a deeper sense of authenticity and relatability.

Real-World Examples of Empathetic Marketing

By focusing on genuine understanding and emotional connection, brands can navigate the saturated market and create lasting relationships with consumers. The fashion and beauty industries have seen numerous campaigns that have employed empathy to resonate with their audiences.

For example, Rihanna’s makeup line, Fenty Beauty, made waves when it launched with a groundbreaking range of 40 foundation shades, catering to a diverse range of skin tones often overlooked in the beauty industry. The brand’s emphasis on inclusivity earned it both acclaim and commercial success.

Another example is Dove’s Project #ShowUs. Dove partnered with Getty Images and Girlgaze to create the project #ShowUs — the world’s largest stock photo library created by women to shatter beauty stereotypes. This initiative was a response to the fact that 70% of women still don’t feel represented in media and advertising. By providing images that genuinely reflected women’s diverse appearances and experiences, Dove took another step in pushing the boundaries of beauty standards in advertising.

These examples highlight the ways in which fashion and beauty brands, through empathetic understanding of their consumers, can create campaigns that resonate on a deeper, more emotional level.