Small business owners pour their hearts into their businesses, so it’s no surprise that branding and messaging often feel deeply personal. But here’s the truth: effective marketing isn’t about what you like — it’s about what resonates with your audience. A message that caters to your audience’s needs, desires, and emotions is what drives connection, loyalty, and sales.

Yet, business owners sometimes unintentionally center their messaging on themselves or their products, missing opportunities to truly engage with their target audience. Shifting focus to your audience helps avoid two common pitfalls: talking too much about yourself and focusing solely on the product.

Why Audience-Centric Messaging Matters

Think about your favorite brands. Do you love them because they talk about how great they are? Or do you love them because they speak directly to your needs, solve your problems, or make you feel something?

Great messaging connects with people by addressing their emotions, solving their pain points, or helping them imagine a better future. It says, “We see you, and we’re here for you.” For small businesses, this means stepping back and crafting a message that puts your customers in the spotlight — not you or your product.

When you shift your perspective this way, your messaging becomes more relatable and impactful, fostering stronger relationships with your audience.

Pitfall 1: Talking Too Much About Yourself

It’s natural to feel proud of your accomplishments as a business owner. Maybe you’ve built something from the ground up, developed expertise in your field, or created a product you truly love. But when your messaging focuses too heavily on you, it can alienate your audience.

Statements like:

• “We’re the best in the business.”
• “Our founder has 20 years of experience.”
• “I wanted to create something that reflected my vision.”

…don’t tell your audience what’s in it for them. Instead, shift the focus with language like:

• “You deserve the best service, and we deliver it.”
• “You’ll benefit from two decades of expertise, ensuring a seamless experience.”
• “This product was designed with your needs in mind, to make your life easier.”

This doesn’t mean you should erase yourself from your brand entirely. Your story can add authenticity and personality, but it should always serve the audience. For example, share your “why” in a way that connects with their values:

• “As a busy parent, I know how hard it can be to find safe, eco-friendly toys. That’s why I created this line — to give families like yours peace of mind.”

Pitfall 2: Focusing Messaging Solely on the Product

The second common misstep is centering your message entirely on the features of your product or service. While features are important, they’re not the primary reason people buy something. They buy based on how the product makes them feel or because of the problem it solves.

Let’s say you own a coffee shop. Instead of simply advertising:

• “We serve organic, fair-trade coffee roasted in-house.”

Focus on what that means for the customer:

• “Start your morning with a cup of coffee you can feel good about—delicious, sustainable, and crafted just for you.”

Or, if you’re promoting a skincare line, shift from:

• “Our moisturizer contains hyaluronic acid and SPF 30.”

To:

• “Feel confident in your skin all day long with hydration that lasts and sun protection you can trust.”

The key is to connect features with benefits. Features tell what the product does; benefits explain why that matters to your audience.

How to Shift Your Messaging Focus

1. Start with Empathy: What are your audience’s pain points, goals, and values? Make these the foundation of your messaging.
2. Use “You” Language: Speak directly to your audience. Replace “We” and “I” with “You” wherever possible.
3. Test Your Messaging: When reviewing your messaging, ask yourself, Would my target customer care about this? If the answer is no, refocus on what matters to them.

Build a Connection, Not a Lecture

Your brand’s messaging isn’t for you — it’s for your audience. By shifting your focus from self-promotion and product features to addressing your audience’s needs and emotions, you can create marketing that truly resonates. Remember: it’s not about telling your story; it’s about how your story fits into theirs. When you prioritize their perspective, you’re not just selling — you’re building a relationship that lasts.

During my senior fall semester at the University of Arkansas, I am taking courses that challenge my creative thinking. One of my courses, Creative Strategy, focuses entirely on developing an advertising strategy for a client of our choice. After defining target audiences and brainstorming strategic approaches, we reached the central reason for the course: writing our creative strategy statement.  

What is a creative strategy statement? 

This statement defines the purpose of a campaign and identifies how advertising and marketing efforts will benefit target consumers. Each aspect of a campaign should consider how it can bring value to its audience, and this strategy statement helps make ideas more tangible and attainable.  

How should you prepare to write one? 

Before writing this statement, the campaign team needs to have conducted the necessary research. The creative strategy statement is a great tool to guide advertising strategy and development, so it’s important to properly prepare to write it. This means taking time to define key elements of the campaign, which can be done by: 

• Customer research: Who are your current and potential consumers? What can you learn from their behaviors that may dictate how this new campaign appeals to an audience? 
• SWOT analysis: A SWOT analysis is a classic method for analyzing your brand – and for good reason. Writing out the benefits and challenges that your brand faces compared to competitors can help you discover innovative ways to meet consumer needs. 
• Current advertising approaches: Looking at and dissecting current advertising can reveal a lot about what works and what doesn’t. From analytics to behavioral reactions, there are multiple ways that a brand can strengthen its advertising presence. Then, the brand can become more distinguishable by ditching what’s not working and enhancing what is. 

What should it include? 

These statements should be succinct, only using a few sentences to provide relevant information. Developing these statements may look different depending on the client or the campaign, but important details include: 

• A description of the target market: Who do you want to reach, and what characteristics are necessary to consider when developing material? 
• Benefits offered: Why should your target audience pay attention to this campaign? What value can they get out of it that incentivizes action?  
• Customer need addressed: Offering benefits is only important if they directly and positively impact the consumer. What need does the target market have that the campaign can satisfy? 

What does this statement mean for the campaign? 

The information provided in this statement connects the strategic with the creative. Writing out the necessary details provides the parameters that advertising and marketing materials need to guide them. This statement can also help a team ensure they have thoroughly and accurately identified the target market, selling argument and tone of the campaign.  

As I enter the second half of my fall semester, the course is shifting to the development of creative work. From magazine ads to a digital ad series, my work from now on will be guided by the creative strategy statement. By combining research and recognizing the needs to be addressed, the statement is a great tool to ensure campaign materials are cohesive and on strategy.  

What’s your business growth opportunity for next year? Identify it. Now is the time. Q4 is upon us. Before we know it, it will be January 2025. So take the time now to really contemplate where you want to take your business next. Once you have that nailed down, you’ll have a clear place to steer yourself in Q1.

Your Growth Opportunity Is Not Swayed by Circumstances

Your business growth opportunity for next should be based on YOUR business. Not so much on outside forces happening in the world. Despite the economy. Or the uncertainty due to the election. Strong brands will survive and thrive in 2025. What makes you a strong brand?

Uncover Opportunities With Probing Questions

Ask yourself some of these questions when you review your business in Q4. These questions will help you determine your success for 2025 based on your successes in 2024.

1. Review your 2024 key clients or customers’ successes. Where have you seen the most business growth this past year?

Make a list. This will give you insight into where your business growth opportunity might be for next year. Looks for patterns and trends in your business’ success. You might just be getting started in some area of your business that will continue to pay off.

2. Is your team convicted that the brand is important?

Review your brand’s foundation. Is your brand strong? Does your leadership team articulate your brand clearly at every internal touchpoint? Your audience needs to be able to recognize you and count on you. They want to see you as the voice of authority, every time they turn to you for answers.

3. Are you communicating consistently?

Consistent communication is key to having a strong brand, and a strong presence in the marketplace. If you are not communicating clearly and consistently about your brand, you are diluting your brand and the competency of your organization.

4. Does your target care about what your brand stands for?

The stronger the emotional connection to your brand, the more likely the target will be predisposed to your organization. What were your successes with your audience this past year? Plan to do more of whatever that was.

Other questions to ask yourself about your business, looking for your business growth opportunities in 2025:

• Are you leveraging your senior team’s strengths?
• What are your strategies? Define these and then everything else should fall under that.
• What are your holes in marketing resources? What do you need help with?

Pro-Tips For Growth

Identifying your business growth opportunities is just your first step to a successful 2024. Reviewing 2024, there are areas where we see success for small to midsize businesses and nonprofits in 2025. Make sure you have this Pro-Tip list covered in Q4 this year, and follow the path to uncover your own insights and build your business in 2025. If you need help along the way, Front Porch has your back.

• Identify your growth opportunity.
• Make sure you have the team needed to realize your goals for your clients.
• Have a plan. Be focused. A marketing plan is important to maximize resources and reduce unneeded spend.
• Sharpen messaging. Review your message map. Make edits where necessary.
• Be strategic. Define strategies and then tactics that will help you accomplish the strategies.
• Remember, tactically, less is more.

Mobile marketing is still a key component of successful business plans in 2024. Businesses can no longer afford to ignore the mobile audience given the rise in smartphone users. Mobile marketing is important for reaching customers where they spend most of their time, as mobile devices become more prevalent in daily life. According to EarthWeb, as of 2024, mobile devices accounted for around 58.26% of all web traffic worldwide. This change emphasizes the necessity for companies to give mobile consumers top priority in their marketing plans.  

The convenience that mobile marketing provides is one of the key factors that makes it so important. People use their phones for information gathering, shopping, and socializing, which presents businesses with plenty of chances to connect with potential clients. Personalized communication through SMS, push alerts, and mobile-friendly emails is another benefit of mobile marketing that can increase engagement.

 Optimizing Your Website for Mobile 

Businesses require a phone-optimized website to effectively reach mobile users. By guaranteeing that content adjusts for different screen sizes, responsive design improves user experience. Furthermore, since slow websites may turn off visitors, quick loading times are important. Accelerated Mobile Pages (AMP) can be used to increase performance and speed.  

SMS Mobile Marketing  

Since SMS marketing is instantaneous, it is quite successful; timely advertisements and updates have high open rates. For immediate client connection, this basic communication tool is crucial. 

Social Media Engagement 

Mobile marketing of content is a must since mobile devices are used for the majority of social media interactions. Having mobile-friendly links and clear images will greatly increase the impact of your social media approach. 

Mobile Marketing Apps 

For a more consistent and customized user experience, consider downloading a mobile app. Apps improve consumer engagement through better feature integration, such as push alerts, and frequently result in higher conversion rates. 

Mobile marketing is essential for companies hoping to succeed in 2024. Given that mobile devices already account for most website traffic, it is obvious that mobile devices should take priority in your marketing plan. Improving user experience, increasing engagement, and boosting conversions can be achieved by creating a mobile app, utilizing SMS marketing, optimizing your website for mobile users, and participating in social media efficiently. Having a mobile-first strategy can help a company stay relevant and competitive as the digital world changes.

We’re hard at work on The Porch — even though its summer — and we wanted to share some of our proven digital strategies so far this year. The summer has flown by, and our team, business and clients have enjoyed many successes balanced with time with family and friends. As we roll into back to school whether it is elementary school, first year of college or next term of an MBA program, we have big goals on our mind at home and work.

With that being said, we are sharing digital strategies and tactics resulting in business success. Here’s what is working for our clients.

We Use These Proven Digital Strategies and Tactics for Our Clients

There are a handful of proven digital strategies that we are using to help build our clients’ brands. Often these strategies work together, and build upon each other. Sometimes they even share assets, which helps marketing budgets go further.

Email Marketing

Consistent communication whether it be weekly or monthly is paramount. Open and click rates for our clients’ email marketing exceed their peers’ average performance. And, their unsubscribe rates are lower than benchmark.

Keys to email marketing success include consistent communication, compelling content and professional creative and visuals.

The results include business growth by referral from existing clients and customers as well as inquiries from prospects and connections.

Digital Advertising

Our clients are spending their ad dollars on digital advertising strategies and tactics this year. The results continue to exceed the norm. LinkedIn and Google ads, geotargeting and retargeting continue to result in business growth.

Social Media

Content calendars are king. Client connections and reach on social media for the companies we work with have been strong — above industry averages. Social continues to be a proven digital strategy YoY.

LinkedIn continues to lead on the business-to-business front. Our clients’ senior leadership are embracing the power of LinkedIn. They are consistently active. This is resulting in broader brand awareness and increased employee engagement among other things.

Hashtag strategies continue to evolve. Less is more is proving successful for our clients. Protip: Utilize free tools to evaluate the relevance of the hashtags you use. We are happy to share our go-to tools. Email us!

Blogging

At least two blog posts per month continue to engage our Clients’ key audiences, their existing customers and new prospects. Google Analytics confirms this on the monthly reports we provide to clients. In addition to this, our clients’ websites’ SEO is benefiting from this proven digital strategy.

Video

Short and long form video marketing is increasing our clients’ SEO. Videos are a proven digital marketing tactic that also provides compelling, engaging content for social media. Repurposing these videos for digital advertising has also been a hit.

Website Refresh

Continuing to add content whether it be through blogging or keeping the look and feel of your company’s website updated has been a win this year as a proven digital strategy in 2024. Have you looked at your website lately? Is it working hard for your business? If not, we can help. If you don’t know how to figure out if it is effective, we can help with that too.

Implement These Proven Digital Strategies and Tactics for Success in 2024 and Beyond

The fall time period is the perfect time to re-assess your marketing plan and add some of these proven digital strategies to your brand mix. Reach new customers. Broaden your brand’s horizons. Share new products. Build loyalty. It’s all possible by starting now, and sticking with it.

In today’s interconnected world, the boundaries between PR and Digital Marketing are increasingly blurred. Both disciplines play a crucial role in shaping a brand’s image, reaching target audiences, and driving engagement. When blended effectively, these two disciplines can create a powerful force that amplifies brand messages and achieves strategic objectives. In best practices terms, that means integrating them to maximize their combined impact.

Align the Goals and Strategies of PR and Digital Marketing

Successful integration of PR and digital marketing begins with aligning goals and strategies. Ensure that both teams or functions are working towards common objectives, whether it’s enhancing brand visibility, generating leads, or driving website traffic. Establish a unified strategy that leverages the strengths of both PR and digital marketing.

For instance, if a PR campaign is focused on increasing media coverage, digital marketing efforts can complement this by amplifying the coverage through social media channels and paid promotions.

Create Consistent Messaging

Consistency in messaging is crucial for maintaining a coherent brand voice across all platforms. Ensure that the messaging in your public relations materials — such as press releases and media pitches — aligns with the content shared through other marketing channels, including social media posts, email campaigns, and website content.

This consistency helps reinforce your brand’s key messages and creates a unified narrative that resonates with your audience. Regularly review and update messaging guidelines to ensure alignment across all communication efforts.

Leverage PR and Digital Marketing Data and Analytics

Data and analytics are invaluable tools for optimizing both of these efforts. Use insights from digital marketing analytics — such as website traffic, social media engagement, and conversion rates — to inform PR strategies.

Conversely, PR metrics, such as media coverage and sentiment analysis, can provide valuable context for digital marketing campaigns. By integrating data from both camps, you can make informed decisions, track performance, and adjust strategies to achieve better results.

Enhance Content Distribution

Content distribution is a key area where these two team players can intersect. PR efforts, such as media placements and influencer partnerships, can drive traffic to digital assets, such as blog posts, landing pages, or social media profiles.

Further, digital marketing trends can help amplify public relations content by sharing it across social media platforms, using SEO tactics to improve its visibility, and leveraging paid media to reach a broader audience. Develop a content distribution plan that outlines how these marketing efforts will work together to maximize reach and engagement.

Collaboration on Campaigns

Collaborative campaigns that integrate can lead to greater success than isolated efforts. For example, if you’re launching a new product, a coordinated campaign that includes a press release, social media announcements, influencer endorsements, and targeted digital ads can create a comprehensive promotional strategy.

Foster communication and collaboration between teams to ensure that campaigns are well-coordinated, messages are consistent, and resources are used efficiently.

Engage with Your Audience

Engagement is a critical component of both PR and digital marketing. Use PR efforts to build relationships with media, influencers, and industry thought leaders, while leveraging digital marketing channels to interact directly with your target audience. Encourage two-way communication by responding to comments, participating in conversations, and addressing feedback. Engaging with your audience in a meaningful way helps build trust, strengthen relationships, and enhance your brand’s reputation.

Harnessing the Power of PR and Digital Marketing Integration

The intersection of PR and digital marketing offers a wealth of opportunities for brands to amplify their messages and achieve strategic goals. In today’s digital age, it’s not just a best practice — it’s a strategic imperative for achieving holistic and impactful communication. As you navigate the complexities of modern marketing, remember that the partnerships in marketing can be a powerful tool for your brand’s growth and success.

With the rise of social media platforms, influencer marketing has gone through a significant transformation. Influencers have come to be key players in the marketing scene, appearing on platforms like YouTube, Instagram, TikTok, and more. To build more genuine and meaningful connections with their target audience, brands take advantage of the reach and power of these digital personalities. 

Evolution of Influencer Marketing 

Influencer marketing was simple in the early days of social media. Companies partnered with well-known bloggers and YouTubers to market products using endorsements and reviews. Influencer marketing became much broader as sites like Instagram and TikTok became popular.  

Influencers in today’s world can range in size from small influencers with fewer but very engaged audiences to large influencers with millions of followers. With this diversity, marketers can tailor their campaigns to appeal to certain groups and demographics. Influencers are becoming more than just brand ambassadors; they are content creators that include brand messaging into their own personalities and styles to relate to and de-commercialize marketing.  

The Challenges Going Forward

Influencer marketing presents challenges even with its benefits. Keeping authenticity is important because audiences can recognize fake endorsements, leading to openness on sponsored collaborations. Since influencers’ behavior might affect related brands, proper screening is important. Return-on-investment tracking can be difficult, requiring companies to use tools and set exact key performance indicators. A brand’s values consistency, popularity, and follower demographics are all important factors to consider when choosing a good influencer.  

To sum up, influencer marketing is an effective tool that helps businesses engage with their target audience by providing real and interesting content. Despite the challenges, it can still be an exciting and significant part of current marketing campaigns with proper preparation and successful execution. 

Brand storytelling has become a popular marketing strategy in recent years as companies face greater competition in the marketplace. This strategy consists of sharing personal stories and experiences to stimulate an emotional reaction from your consumers. When done thoughtfully and honestly, telling your stories can greatly benefit your brand. 

Storytelling Makes Your Brand Feel Approachable and Personable 

Whether you are just starting your company or have been established for years, your team has worked hard to develop a strong brand identity. So, you should want to capitalize off your company values and the personal values of the people that make up your team. Incorporating team testimonials and bios as part of your company presence adds life to the brand. It can make customers feel more familiar with the company when they choose to interact with and support you. 

Unique, Relevant Stories are Key to Differentiating Your Brand 

Your company should continually develop new ways to distinguish itself from competitors. Sharing anecdotes from your business and its members offers unique perspectives that consumers can benefit from. Sometimes, stories are much easier to remember then lists of facts or statistics – finding a good balance is important.  

Utilize Various Media Platforms to Attract New Audiences 

Practicing brand storytelling across media platforms is a great way to increase your company’s brand awareness. By posting on and monitoring different outlets, such as social media, newsletters, and company websites, you can expand your reach and gain insights into the customers who engage with your posts. Be sure to promote your different accounts across platforms and encourage viewers to share your content with others. Developing this relationship with consumers can build trust and loyalty, which encouraging customers to want to share your company with their friends. 

Be Sure to Include Customer Experiences 

Brand storytelling should not only include the stories of your company and its employees. You want your customers to also feel like a part of your business. By providing space for customers to share their experiences with your services, you can strengthen their loyalty to your brand and hear how your work is perceived. Effective communication between business and consumer is crucial to appearing transparent and ready to help. 

Here on the Porch, we create a lot of specialized content for our clients. Websites, social media, newsletters, videos and the like. As their marketing partner, we operate as an extension of their marketing department. We think through their branding, their voice, their business goals and more to make sure that their content is right — every single day. In other words, we work hard to make it rock! And we love what we do.

Our clients trust us to use our expertise to help them grow their businesses. They know that a smart business owner doesn’t try to do everything themselves — instead they surround themselves with other experts who can help them achieve their goals.

How Can You Best Utilize Your Marketing Partner to Make Your Content Rock?

Say you’re a business owner who doesn’t know how to — and honestly doesn’t have the time to — create your own marketing. So you do the smart thing and hire a marketing partner to help grow your business. First, realize that your marketing partner is an expert at creating smart, on-target content for your business and is also in it for the long haul like you are. They want you to succeed.

Helpful Tips for Businesses Utilizing a Marketing Partner

1. Remember: You are not your audience. What is spoken and written internally in your company, doesn’t necessarily make sense to your client or customer. Trust your marketing partner’s recommendations on brand voice, relevancy of message and content
2. Your time is a valuable asset so use it wisely. Provide big-picture counsel. Spending your valuable time giving big picture direction up front on content initiatives vs. spending your time editing every post, is time well-spent. Let your marketing partner help you focus on other important parts of running your business by taking the daily detail of marketing content off your plate.
3. Digital content lasts nanoseconds. Today’s post is forgotten by tomorrow and replaced with another one. This process builds your brand’s personality over time. Each social media post is not precious, it is simply the next stepping stone on your brand’s path.
4. Trust your content creators. The copywriters and designers on your marketing partner’s team do this day-in and day-out for multiple clients. They are experts. They know your channels better than you do and are creating content using best practices for their industry. Just like you use best practices in your industry.
5. Work ON your business, not IN your business. You can’t be everywhere at once. Surrounding yourself with experts who know how to do things that you don’t know how to do is the smart move. Marketing, copywriting, and design professionals on your marketing partner team all have expertise and knowledge that can help you grow your business in ways you couldn’t have imagined. Let them do their job, so that you can do yours better.

Our Overall Advice? Trust Your Partners.

Digital content creation is a marathon with no finish line. It is a day-in and day-out process that builds your brand, and your audience, over time. Digital content like social media, blog posts, newsletters, and websites are crafted with your audience in mind. And they’re crafted to build your brand long-term. So don’t over-think every single post. Don’t over-edit every single piece of content. Whether it’s social media, blogging, email marketing, video scripting or any piece of your digital content universe, it all works together to build your brand and make your business a success in the eyes of your audience and potential customers. 

As we move into 2024, video marketing continues to grow and evolve, becoming an indispensable tool for brands to engage and connect with their audiences. Video marketing is affected by technological advancements, changing consumer behaviors, and emerging platforms. Video has evolved significantly in the past decade.

Short-Form Videos Dominate 

Short-form videos are set to continue to reign in 2024. Platforms like TikTok, Instagram Reels, and YouTube Shorts have popularized bite-sized content that captures attention quickly. These videos, typically under 60 seconds, are perfect for today’s fast-paced consumers. Brands should focus on creating engaging, succinct content that delivers a clear message quickly and effectively. 

Live Streaming Video Marketing Continues to Grow 

Live streaming offers real-time interaction and engagement and has become powerful tool for marketers. In 2024, we’ll see even more brands utilizing live video for product launches, behind-the-scenes looks, Q&A sessions, and live shopping events. The real time element and authenticity of live streaming helps build trust and create a sense of community. 

Interactive Videos Gain Traction 

Interactive video marketing that allow viewers to engage directly with the content are projected to become more popular. To begin with, these videos could include clickable elements, quizzes, polls, and even branching paths that let viewers choose their journey. Interactive videos not only increase engagement but can also provide valuable data on viewer preferences and behaviors. 

Augmented Reality (AR) and Virtual Reality (VR) Integration 

AR and VR technologies are transforming video marketing by offering immersive and interactive experiences. Brands can use AR for try-before-you-buy experiences, virtual tours, and interactive ads, while VR can be used for immersive storytelling and experiential marketing. In 2024, we can expect more brands to integrate AR and VR into their video strategies to create memorable and engaging experiences. 

Personalized Video Marketing Content 

Personalization is crucial in modern marketing, including video marketing. Therefore, personalized video content, tailored to individual viewer preferences and behaviors, can significantly boost engagement and conversion rates. By leveraging data and AI, brands can create personalized video messages, recommendations, and experiences that resonate with each viewer on a deeper level. 

Enhanced Video Marketing SEO 

As video content becomes more prevalent, optimizing for search engines (SEO) is crucial. Enhanced video SEO involves optimizing video titles, descriptions, tags, and thumbnails, as well as using video transcripts and schema markup. This helps improve video discoverability and drives more organic traffic. 

Sustainability and Social Responsibility in Video Marketing

Consumers are increasingly looking for brands that align with their values, especially around sustainability and social responsibility. Overall, video marketing in 2024 will see more brands creating content that highlights their eco-friendly practices and commitment to positive change. 

As we move through 2024, video marketing will continue to be an essential component of any marketing strategy. So by staying on top of these trends and incorporating them into your campaigns, your brand can engage more effectively with your audience and foster deeper connections.