This week, we welcome Natalie Rosga, our newest marketing rocker, to the team! As a mom of twins, we know she’s very practiced at patience, problem-solving and making peace.

Natalie Rosga takes a moment on the porch:

1. What is the biggest misconception about marketing today? 

Marketing is easy and can be done by anyone. This can’t be further from the truth!  

2. What advice would you give to your younger self? 

Don’t be afraid to take chances.  

3. What is one of the biggest lessons you’ve learned in your career? 

Always keep learning and growing!  

4. What does good marketing look like? 

Good marketing is thoughtful. It speaks to your customer and makes them want to learn more about your brand or your product/service.  

5. If you could be anywhere in the world right now where would it be?

Rocking on the porch swing on my parents back porch. (Narrator: This here is why we hired her, y’all.)

6. If you could go to dinner with one person living or dead who would it be?

My paternal grandfather who passed away when I was in grade school. We were very close and shared the same birthday. 

7. If you could describe Natalie Rosga in three words what would they be?

Determined. Loyal. Tired (The result of two little munchkins always ending up in my bed.) 

8. Tell me about a major milestone in your life?

Becoming a mom to my two little monkeys – Hudson & Emerson!  

9. What is a fun fact about you?

I grew up in northwest Oklahoma in a small farming and ranching community. My family has lived there for generations. Cows outnumber people by FAR and my graduating class was 34!  

What’s next for Natalie?

We are so excited to have our new rocker Natalie on the team as we continue to grow!

The secret to business success for 2022 is to start planning for it now. Many of our clients are reviewing their business plans, marketing plans and strategies for achieving their goals. Planning ahead for next year is a valuable way to invest in your business. You can know ahead of time what to do next and be proactive – not reactive. Making and having plans helps you guide your actions with efficiency and effectiveness.

Planning Ahead for Next Year, Now

Rounding the corner on Q3 2021, now is the time to plan for business success in 2022. So dust off your business plan. Does it still resonate with your goals for success? First, take the time to review the foundation of why you started this business in the first place. Make sure it still makes sense for you, for your time and energy, and for the market. Update it if you need to.

Next it is time to draft your marketing plan for 2022. Where to start? Look at your business revenue goals for the year. That number helps guide your marketing spend. Companies in 2021 spent 8.6% of topline revenue on marketing. Whatever your percentage is, don’t let this number be subjective. It is black and white.

Once you have your number, create a marketing plan. Without a roadmap, the squirrels and shiny objects will be your focus. Don’t let that happen. Staying on track to business success is much easier with a plan. Build your plan around repeating and expanding around prior success points, and adding new tactics that make sense. The plan you create can be annual or quarterly, but it can encompass many things: creative campaigns, paid advertising, PR, content or a new product or services launch. A solid marketing plan will create focus and executional excellence around several tactics working together toward a common goal. This approach will ultimately save you money, by getting you more bang for your buck.

Invest in Your Business Success

Invest in your business the smart way – and we don’t just mean monetarily. Your focused thoughtfulness and the time spent on your plan will be repaid. First, focus on your business successes by continuously improving your plan and your execution of the plan. How did your tactics for a specific campaign fare? Track and measure your results each quarter, and implement your findings into the next quarter’s plan to continue success and build momentum. Invest in the things that work. Pivot toward the successful strategies. Experimentation within the framework of your marketing plan can help you home in on insights that will get you to your revenue number for 2022.

Define Your Goals So You Can Reach Them

Define messages, targeted audiences, goals, strategies, tactics, timeline and budget. How can you reach your goal if it is not clearly defined? How detailed you are is up to you. What we have found on the Porch is that the partners that have defined their marketing budgets and plans have been successful. Being thoughtful upfront about your goals in all areas of marketing your business can set you up for business success in 2022 and beyond.

A winning marketing campaign is all about selecting choice plays from your marketing playbook to best reach a specific goal. It is a single piece of your overall marketing plan, not the whole playbook. You wouldn’t run all of your plays against every opposing team. Marketing campaigns are tailored to individual need(s), too.

Why do you need one?

Any brand looking to launch a new product or site, announce an expansion, celebrate a milestone or grow interest in a specific event can benefit from a marketing campaign.

One of our clients is a well-known and respected local healthcare facility. They needed to market an expansion project three years in the making. Children and their families are their focus, so they requested a game or an app. They wanted to reach more than just their internal audiences (patients and families) though. To reach external audiences (the community at large, donors, etc.), they really needed more than a single marketing tool. They needed a full court press campaign.

How do you create a winning campaign? Here are 5 key components to success:

1. Determine your why. What is your goal? Is it a successful event, increased sales numbers, greater foot or website traffic, or making your brand more recognizable? Once you know the endgame, you can start figuring out how to play it to win it.
2. Scout the roster. Who is your target audience? What are their likes, dislikes, and the mediums they are most responsive to? If you don’t know who is playing the game, you’re going in behind in the count.
3. Choose the right venue. Oftentimes when you think of marketing campaigns billboards, mailers or TV ads come to mind. It can be any (or all) of those, but it can also be so much more. Perhaps social media or e-mail marketing is a better choice. A combination of things may score the most points. It is all about appealing to your audience in the arena(s) they know best. Marketing campaigns are not one-stop shops.
4. Timing matters. If you are launching a product, you want to play the long game to develop interest beforehand and keep it rolling long after. This was the case for our client. They needed a three-year campaign to match their three-year expansion project. If you have a major event scheduled, then you have a “big game” situation. Hyping it up beforehand and making sure to have the right crowd in attendance means you have to watch the clock.
5. Create championship content. Remember the Rule of 7 and make sure your content is consistent, creative and compelling.

A winning marketing campaigns is all about learning what makes your crowd go wild. We’d love to join your team and help you plan for the dub.

From day one of my FPM internship, I quickly realized the importance of active learning and most importantly active application. The world of marketing thrums on the excitement of people bringing new ideas to life and sharing them with others. It’s only natural that this excitement creates a lively and dynamic environment where you learn lessons as quickly as you apply them.

Along this journey of active learning and active application, I was able to stretch myself in new ways. From trying to figure out how to prioritize your tasks to navigating uncharted waters, I give you – the ultimate list of lessons.

Top 5 Ultimate Lessons Learned

Ultimate Lesson #1

Don’t be afraid to ask questions! Whether you get a job in the business world or take your neighbor’s dog on a walk, everything is a learning journey. When you don’t know what a certain word or task means, ask for example pieces. Once you see examples, you’ll be able to tweak your work as you go. By being open about your confusion, you’ll be able to get more clarity and open the channel of communication with your team.

Ultimate Lesson #2

Embrace your mistakes! No one is perfect – we are all human. Although we strive for perfection, the only way to get better is to learn from your mistakes. Aim for a more efficient and effective thought process the next time you get a task you have trouble with. Undoubtedly, practice makes perfect!

Ultimate Lesson #3

Communication is key! A million and one things happen throughout the day and you can’t expect everyone to know what you are doing, nor can you assume that once you are done with your task that there isn’t more to be done. When you effectively communicate throughout the day with your team members, everyone is able to be on the same page. As a result, better teamwork is able to unfold.

Ultimate Lesson #4

Time management is KEY! When you are delegated multiple tasks with multiple deadlines, it’s imperative to write down a to-do list. Write the list from most important to least important and work your way down to increase efficiency. By creating this list, you’ll be able to track your progress throughout the day and create a drafted timesheet. At the end of the day, a completed list can give you the best feeling of accomplishment.

Ultimate Lesson #5

If you’re on time you’re 10 minutes late! When there is a time set for a meeting, client call, or even deadline, always aim to be present, poised, and punctual. Show initiative by being early. You’ll need those extra minutes for a bathroom break that would have overwise left your client awkwardly waiting for you at the front or needed when you attempt to submit a project right on the deadline but then your computer dies. Without a doubt, you never know what may happen so it is always best to be prepared with a pocket of time.

Conclusion

From being a senior at Baylor University to being an intern at Front Porch Marketing, I’ve used these pockets of wisdom in many facets of my life. These lessons have served me in more ways than one and now my hope is that they will serve you. May you flourish in all of your future endeavors!

Communicating with your target audience is always important. Using the right tone to do so is paramount, particularly in the current climate.

There are several examples we can use from the last few months. Similarly, some have already popped in your head.

Here are three tips to avoid the wrong tone in communications:

• Stay connected. Social media and email communications play a crucial role in our interactions with clients, consumers and co-workers. Engage with each of them consistently across platforms.

• Build relationships. Don’t focus only on sales. Work to build relationships by sharing content meaningful to your audience, not simply advertising your products and services.

• Strike the right chord. It is important to acknowledge, in a genuine manner, the challenges facing the world. Changing your email greeting or signature is one simple solution. However, don’t simply throw an email together full of overused phrases such as “in these uncertain times” or “our new normal.” Use rhetoric and language relevant to your audience, but do not pander.

Clients have asked us if they should communicate about certain issues. We are always happy to provide our feedback. If you have worked with us before, you know we have opinions. We are not afraid to share them either.

But, above all, we want what is best for our clients personally and professionally and what is best for their businesses or organizations.

If you are going to participate in a conversation about sensitive issues, here are three additional tips:

• Choose wisely. If you are going to engage regarding sensitive subjects, make sure you add value to the conversation.

• Explain your position clearly and succinctly.

• Commit to specific actions. Share those commitments with your audience and be accountable to them.

How you communicate is as important as what you communicate. The tone is equally as important. Do not be tone-deaf.

In conclusion, no matter the topic, always be genuine. As a result, say what you mean and mean what you say.

Next up in the Rocker Spotlight series is Front Porch Spring Intern Sarah Kiburz! A recent grad from the University of Arkansas, Sarah gives us the scoop on her internship and all things marketing.

What is the biggest misconception about marketing today?

That it is pushy and unwanted. People think marketing is all about selling something, which is partly true, but it is more so about meeting people’s needs.

One of the biggest lessons you’ve learned throughout your career?

Be confident and assertive! It is okay to highlight your accomplishments in order to get noticed. Hard work goes a long way, but you can’t expect people to note every good thing you do. Speak up and be your own advocate!

What does good marketing look like?

Good marketing meets the customer where they are. It connects on a deeper level, is expertly timed, and highlights the purpose behind the business.

If you could be anywhere in the world right now where would it be?

Either on a beach in Maui or watching a Broadway musical in NYC.

If you could describe yourself in three words what would they be?

Loving, thoughtful, driven.

What is your favorite thing about FPM?

As Front Porch’s Spring Intern, I am able to work diligently on projects with minimal supervision. It is a great feeling when your boss trusts you and your work!

In what ways does the team at FPM have aligned values?

The team at FPM has aligned values in that they truly believe in the clients they work with. They establish deep relationships and are therefore able to create meaningful, high-quality work that resonates with customers.

Your goals for FPM?

I hope Julie and the team can continue to grow the business by adding clients and potentially expanding the team to take on a whole host of new clients. They are some of the busiest people I know, and they love a challenge!

How would you describe the culture at FPM?

I would describe the culture as incredibly inclusive. The team is a tight-knit group that likes to have fun, but everyone gets down to business whenever necessary. It is a fast-paced work environment where there is always something that needs to be done.

How does FPM differentiate itself from other marketing companies?

FPM has an incredibly experienced team that acts as a powerhouse when it comes to meeting clients needs. They differentiate themselves with a casual and humorous approach to marketing but are no strangers to hard work.

Fun fact?

I am musically inclined! I danced(mostly ballet) for 12 years and played the violin for 6 years, which I have been wanting to pick back up. 😊

Continuing on in our Rocker Spotlight series is Front Porch Lil’ Rock Maria Gregorio, who will share her insights on her own career and her experience on the Porch.

What is the biggest misconception about marketing today?

People want quality marketing for very little money. Cheap and great quality don’t really go together.

What advice would you give to someone struggling with creating a brand identity? 

Sit down, talk with customers, friends and colleagues. Have lots of post-its and pens around. Branding can be a tedious process but worth it in the end when you know who you are as a company and what you stand for.

One of the biggest lessons you’ve learned throughout your career?

Keep learning and growing. If it looks like you can’t grow or learn in your position, its time to look elsewhere.

What does good marketing look like?

Responsive, meets the customer where they are, makes you smile.

If you could be anywhere in the world right now where would it be?

My parents’ house in the Philippines.

If you could go to dinner with one person living or dead who would it be?

My grandpa (deceased).

If you could describe yourself in three words what would they be?

As the Front Porch Lil’ Rock nickname hints, I am short, funny, and quirky.

What is your favorite thing about FPM?

No commute! Seriously though, that we get to do interesting, creative work for great clients.

Tell me about a major milestone in your life?

When my husband visited me in college, Memorial Day Weekend 2001. We have been together ever since.

In what ways does the team at FPM have aligned values?

I think we’re all straight shooters who want to do great work and do right by people.

Your goals for FPM?

Grow the business and continue helping small businesses achieve their dreams.

How would you describe the culture at FPM?

We are a fun group who work very hard and genuinely like being around each other. That’s not something you see every day in other workplaces.

How does FPM differentiate itself from other marketing companies?

I think that judging from our quirky titles and the name of our company, people can tell that we like to do things a little differently. It does sound a little “folk-sy” but we just want to do great work for companies we believe in.   

Fun fact?

I have never lived in one place for more than four years. (military brat/railroader wife) And I used to do acting competitions in high school. I liked playing the villain 😈

Fayetteville, AR, can sometimes feel like a bubble. The craziness of the COVID-19 pandemic still doesn’t seem real here!

I wanted to give you an insider’s look from Fayetteville in relation to the other states.

The Stats

There are 4,012 confirmed cases of the Coronavirus and 91 deaths as of May 10th. A shelter-in-place was never issued in Fayetteville.

Restaurants were allowed to reopen dining rooms starting Monday, May 11. Non-urgent dental services also opened Monday. Pools, water parks and beaches are set to open May 22, with restrictions.

Bars are still closed under Phase 1, which I think is a smart decision. Arkansas has 3 casinos, all of which will be open on May 18. Some stores in Fayetteville opened back up Monday, including thrift stores which I was able to visit.

Phase 1 of Fayetteville Perspective

Phase 1 of this new implementation allows restaurants to be at one third capacity, with seating six feet apart. Employees must wear a mask and gloves, and patrons should wear a mask. If patrons are not wearing masks the restaurant has the right to turn them away. Phase 1 also includes daily health screenings of employees, and groups cannot be larger than ten.

My Perspective from Fayetteville

I am located in an apartment complex near Dickson Street, the central hub for restaurants and bars for students at the U of A. While Dickson street has been mostly shut down, some restaurants offer curbside pickup.

From my perspective in Fayetteville, roughly 50% of people I have observed in the grocery store are wearing masks. It is possible to keep 6 feet apart but difficult, especially if the store is crowded.

Fast food restaurants are all open, and some dining rooms are available with limited seating. The Northwest Arkansas Mall remained open, but most of the stores inside were closed. I have stayed in Fayetteville thus far during the pandemic because I feel it is safer than Dallas, however I will be moving home soon.

What I’ve Learned Through My Perspective From Fayetteville

1. Be respectful. Wear a mask if you feel that is right for you. You are shielding both yourself and others from potential exposure.
2. Supporting local and small businesses is very important during this difficult time. Whether it be patronizing favorite local coffee shops with curbside pickup or stopping in to a new store, I have made efforts to express my appreciation.
3. Just because Fayetteville feels safe, does not necessarily mean it is. Since a shelter-in-place was never issued, people are still going about their days as if everything is normal here. In my perspective from Fayetteville, it is just as important that we preserve our health here as it is anywhere else.

Contemplating a communication strategy to enact in the event of a company crisis is a cringe-inducing exercise for any business leader. But it’s a necessary exercise.

Considering possible catalysts and consequences allows you to craft contingency plans that will help weather a storm … before the clouds appear on the horizon. The more you plan, the more likely damage control becomes if a crisis strikes. Rapid containment helps prevent catastrophic damage to a brand’s reputation and bottom line.

There are core components of any crisis control plan, regardless of industry, company size, or severity of crisis.

“Before anything else, preparation is the key to success.” ~ Alexander Graham Bell, inventor

Before a crisis strikes, create a comprehensive crisis communications plan.

What are elements of a crisis communications plan?

Identify a corps crisis team. Your CEO, COO, Communication Coordinator(s) and Legal Counsel will undoubtedly be part of this group. Consider who else may need to collaborate.

Identify and know your stakeholders. Anyone who could be impacted by what occurs with your brand should go on this list. This includes customers and shareholders.

Identify and train spokespeople. Anyone handling communications with the media and/or on social media should be trained on the dos and don’ts. Train these spokespeople to remember you are never “off the record.” Ingrain in them these three C’s of crisis communications:

1. Be Clear. Concisely communicate the information and the plan as they are established.
2. Be Credible. Communicate only facts and don’t make promises you can’t keep. Authenticity and empathy build credibility. Acknowledge and respond to questions and mistakes quickly.
3. Be Cohesive. Stay on message throughout all communication methods and channels. Confusion breeds conflict.

Establish notification and monitoring systems. Consistent social media monitoring will allow you to watch for the early warning signs of a brewing crisis. Having established notification systems will allow you to quickly coordinate a response to avoid catastrophic damage.

Be proactive with your public relations. This includes having a a solid social media presence. Consistent connection with your audience builds a strong brand. The stronger brand you build before a crisis, the more credibility you will have when weathering one.

When a threat or crisis is identified, immediately implement your plan.

Coordinate Central Command. Establish frequent communications with the crisis team.

Control the Narrative. Crucial to conquering any crisis is controlling the narrative surrounding it. Compose a message establishing what you currently know and what you are doing to counteract the damage. Identify the communication channels you will use to provide future updates.

Communicate. Pause scheduled posts on social media but continue monitoring and responding in real time. Remember the Three C’s when engaging with the media and/or on social media. Every touch point is critical.

Collect Information. Most of the time that means going offline, but it is critical that you continue to monitor and respond.

“The time to repair the roof is when the sun is shining.” ~ President John F. Kennedy

After the dust settles, comb through what worked and what didn’t. Change the plan accordingly, and continue to update it on an ongoing basis.

Your brand’s reputation is among the most valuable assets your company has so how are you protecting your brand? It defines your company and helps it stand out from competitors.

As Warren Buffet said, “It takes 20 years to build a reputation, and five minutes to ruin it.”

This is especially true today with social media – what used to be a 24-hour media cycle is now a 24-second social media cycle.

Unfortunately, even with diligent, proactive risk management, a crisis can happen at any time. No company is immune to misconduct by employees, the sudden resignation or illness of a key leader, product recalls, accidental injuries/fatalities, natural disasters, etc. So, you need to prepare, anticipate and plan ahead – because it’s not a matter of if a crisis will occur, it’s a matter of when. The cost of a crisis to a company can be huge, and most crises require attention within the first 24 hours.

What can you do to prepare?

Create a crisis management plan to ensure a rapid and adequate response, maintain clear lines of reporting and communication and set rules for crisis termination. You must protect your brand.

Crisis management is NOT THE SAME as risk management. Risk management serves to minimalize and hopefully avoid crisis. Crisis management is actually dealing with a crisis.

To create a crisis management plan:

• Research your company’s record
• Identify all potential crises
• Create and prepare your crisis team
• Schedule media training sessions
• Stage regular crisis readiness simulations
• Assess and update crisis plans

Want to learn more?

Come hear Front Porch Marketing present on “Protecting Your Brand” at Danger Zone 2: Active Shooter Seminar presented by FBI Dallas Citizens Academy Alumni Association this Thursday, September 3, at the Charles W. Eisemann Center in Richardson, TX. The seminar is designed for individuals, business leaders, school teachers and administrators, church leaders and anyone seeking to gain knowledge should you ever encounter an active shooter in the workplace.

As a country, we are averaging one active shooter every three weeks. No location is immune from these events happening. Danger Zone is a great program with a proven track record of success that will greatly increase your chance to survive the ordeal.  For more information and tickets, click here.

A special shout out to our friend and advocate Rod Fullenwider at D&L Entertainment for including us in this event. We appreciate your continued support Rod!