It’s graduation season! As thousands of young people across the country don their caps and gowns, I’d like to give some advice to all of the future marketers out there. Here are a few things to remember that have taken me years to learn. And to be honest, I am still learning.

It’s Okay to Ask for Help

There’s a pit in my stomach that forms whenever I need to ask for help. I have to remind myself that I don’t have to do it all myself. One of the wonderful things about working for an agency is that everyone has different skills. Different co-workers can pitch in on different parts of a project when needed. They can also give you advice on how to get things done.

Asking for help doesn’t mean your slacking or not taking your responsibilities seriously. It means you should thank your lucky stars that you have a team backing you. Marketing is a team sport and it works better when you work with others.

Writing Skills are Important – and Rare

At the start of my career, I took my writing skills for granted. I thought everyone can write. No big deal.

After a few more years in the workforce I learned that everyone can write but not everyone can write well. So much of marketing is writing. Or starts with writing – advertising copy, scripts, creative briefs, white papers, taglines, web copy, blog posts, social media and the list goes on. If you can hone your writing skills, you will stand out from the pack.

Stop Worrying So Much

Early in my career, I worried about so many things. I worried about finding my “niche.” It seemed like everyone in my office was good at something I wasn’t. (Which is by design, see “It’s Okay to Ask for Help” above.) I worried that I wouldn’t be able to get to where I wanted to go, which was a title with the word “director” in it.

Its understandable to worry a lot about your career, especially at the beginning of it. In my case, the only antidote that I could find to my constant worrying was time and experience. I stopped caring about having a niche when I figured out that I am interested in many things . My advice: figure out what you’re interested in and what is important to you. Develop your natural talents and stop trying to force yourself into some mold you think you need to fit into.

Your Goals Might Change

Which brings me to that “brass ring” syndrome I had for the longest time. At some point, I figured out that being the director of something was not going to make me happy. Making things, working with great people, moving fast and yes, sometimes breaking things, that makes me happy. A fancy title does not.

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In sum, it’s important to think about what makes you happy and fulfilled. I know that’s easy for me to say, especially from my vantage point of having spent many years in this industry. And I know that the first few years in any career are going to feel like you’ve been thrown into the deep end.

Remember, it’s easier to float on a rising tide than to swim against it. You just have to find the right tide. So, go and catch your next wave, and see where it takes you.  

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More advice for recent graduates:

• Just graduated? Here’s how to start looking for a job
• CEOs share their best advice for college graduates
• Graduating in a recession: Advice from ’08 and ’09 grads for the class of 2021

Most business leaders know successful marketers when they meet them. These marketers are focused on the same things they are. Building enterprise and customer or client value.

Marketers must mobilize all the people inside and outside the organization. They are focused on return. Do less, more consistently and effectively.

Therefore, hate to tell you, just because your bestie is on Instagram, doesn’t mean she is a marketer. Newsflash. Sorry to disappoint.

Moreover, our team is filled with seasoned marketers. We have fabulous, cream of the crop interns. They keep up with multiple clients, projects, deadlines, industries and trends. These folks are skilled enough to have conversations with CEOs. Front Porch Marketing is not a teaching hospital. For instance, we are triage surgeons on most days.

Technology and consumer attitudes have and will continue to change drastically. Marketing professionals must stay flexible. Know a bit of everything that is going on in the company. Some days are filled with customer service and distribution. Meanwhile, other are sales management and internal communication.

However, despite the varying roles, these qualities are at these professionals’ core. Super powers they have in common.

The Super Powers of Successful Marketers

1. Adaptable. In other words, with all technology changing at light speed, know how to evolve with it.
2. Analytical. Marketing is data driven. Some don’t know what to do with all the data being generated. Therefore, if you can sort through it, and find the relevant. You will be indispensable part of any organization.
3. Collaboration. Must be an extraordinary team player. Seek input. Solve issues. Foster cooperation. Similarly, often the CMO is the company’s glue. The entire team rallies around the company’s vision because of this person. Illustrate how collaboration creates more value.
4. Excellent communicators. Words have power. The right words break down barriers and rally the troops. Inside and outside the organization.
5. Creative. Marketers value innovation. Take risks to facilitate it. They vigorously seek solutions. Explore new approaches. In conclusion, continuously.
6. Inquisitive. The best marketers are a cross between a detective and a scientist. Therefore, they ask the questions.
7. Strategic. Start with why. Strategy is the key to successful businesses. Obsessed is a strategic thinker. Constant eye on the market. Diligently studying consumer behavior. In addition, watch the competitors’ every move.

In conclusion, marketing is a marathon not a sprint. Have the right people on your team. Boulders move up the hill with smart people pushing them. Above all, right now, everyone could use a few less boulders. Therefore, pick the marketers that demonstrate super powers.

Customer experience is a daily topic on the Porch. Those who know me are probably like “smh” that I would say I learned about customer experience from Disney Princesses ‘cuz mama be like, Hey, Cinderella, what’s the story all about … you know, the Suzy Bogguss song?!?! No? Well, Google it …

Did you know Millennials ranked Disney number one in the latest Brand Intimacy Report***?

***Survey was not by the Porter family nor was the Porter family surveyed for this report.

Why did they rank Disney number one you ask? Millennials tend toward “escapism and the need for respite” during this point in their lives. Disney delivers. The Disney brand rocks it with Millennials, children, teens, parents, grandparents and everyone in between.

My latest experience at Disney World brings me back to why the most powerful brands are the ones that have mastered customer experience, among other things.

Three customer experience takeaways from Disney:

1. Hire people who love their jobs and continually give them reasons to love it. They have to love it. There are people of all ages touching Disney Princesses and their hair and clothing for hours on end. Random lils asking questions about the Princess’ movie or last episode of their Disney Junior show. Upon each interaction, there were smiles and dialogue about the show and questions about whether they liked the outcome of that episode or if they knew what Belle’s favorite book was. My favorite answer, “Yes, princess, your hair is the same color as mine.” Swoon.
2. Consistently deliver on the brand at every touch point. When you call the front desk or housekeeping or the restaurant at a Disney property, you always hear, “Welcome home.” If you ask, “Are you open tomorrow?” You will most certainly not hear, “We are off tomorrow. Sorry.” Take note friends.
3. Words your team speaks matter. You are called your highness or majesty. Your children are called princess or prince or your highness every time you turn around. How can you not love being at Disney?

Customers and clients are the new royalty. The quality of customer experience you must offer to compete in your market and win is of the utmost importance — now more than ever.

Dream big marketer. Be A Champion.

Disney, you got me hook, line and slipper.

 

 

Recently I took a girls trip to New York. I. Love. New. York. What’s not to love about the largest, busiest, most exciting metropolis in the country (IMHO)?

We are not “double decker bus girls.” Our group had visited New York several times and had already knocked the tourist spots off our list. And other than securing tickets to a show, we didn’t have even a scratch of plan. Our plan was no plan.

We set out each morning just walking and allowed the city to take us where it willed, fully taking in the sights and sounds of New York. And it was AMAZING.

We experienced the glamour of Fifth Avenue, the reverence of St. Patrick’s Cathedral, the grandeur of the public library, happy hour with local residents, spotting Sara Jessica Parker shopping in Gourmet Garage, rockin’ and shopping in the Times Square H&M at 10:30 p.m., and observing the nuances of the cultural pockets of the boroughs … WE LOVED IT ALL.

This great city is the entry point for our ancestors and the entrepreneurial spirit of our country. Entrepreneurs are abundant. However, there was one entrepreneur in particular that peaked my interest.

We found The Bubble Man in Central Park (side note – permits are not required to sell/collect money in the park as long as you are mobile). Here’s the concept: a bucket, soap, rope and stick. I absolutely was fascinated by this set-up and lingered a bit to see the interaction.

Parent after parent dropped $10 and $20 in the hat for their kids to play with bubbles for a couple of minutes in Central Park. Say what?!? Low overhead, easy execution, flexible hours, built-in audience. BAM! So simple. But so ingenious.

Simple models can have big results as long as you put on your entrepreneur pants and work it! Thank you NYC, the city of dreamers, workers, bankers, marketers, artists, actors and entrepreneurs. I heart you!