You’ve gotta have a plan. And when starting a new business, everyone knows that you need a strong business plan. But for some reason, many times business owners forget about a marketing plan, which is just as critical to the success of a business.

A marketing plan focuses on how you are going to get the customers you need to survive. It’s your plan of action – what you are going to be selling, who is going to buy it and how you are going to reach those potential customers and convert them to sales.

Here’s how to create a marketing plan that works:

Who are you? Define your company, the products or services you offer, and what sets you apart from the competition. Positioning your product requires a complete understanding of the market segment you are entering. You must know what your competitors are offering and what makes your product or service unique or a better value.

Include an overview of your company’s strengths, weaknesses, opportunities and threats. Strengths and weaknesses will be factors within the company while opportunities and threats are external factors.

Who is your target audience? Describe your prospective customer – this can be done in terms of demographics or by lifestyle. If you’re marketing B2B you may define your target audience by the type of business, size of the business, job title or any other factors that make them potential customers. It is important to know exactly who your target customer is in order to plan your marketing strategy.

What do you want to achieve? Write down a list of measurable goals.

Develop strategies and tactics. These are the guts of your plan! Focus on reaching prospective customers at all stages of your sales cycle, whether they are cold or warm prospects. Outline your primary marketing strategies, then include a variety of tactics you’ll use to reach prospects at any point in your sales cycle. This should be a combination of several tactics that can include social media, traditional print advertising, online advertising, blogs, customer events, loyalty programs and email marketing. It’s important to know which media your customers and potential customers will go to for information on the type of product or service you sell.

Remember, a great marketing strategy needs to be realistic and implemented consistently over time. Building brand awareness takes time and patience. If you need a guiding hand, we on the Porch can steer you in the right direction!

Recently I took a girls trip to New York. I. Love. New. York. What’s not to love about the largest, busiest, most exciting metropolis in the country (IMHO)?

We are not “double decker bus girls.” Our group had visited New York several times and had already knocked the tourist spots off our list. And other than securing tickets to a show, we didn’t have even a scratch of plan. Our plan was no plan.

We set out each morning just walking and allowed the city to take us where it willed, fully taking in the sights and sounds of New York. And it was AMAZING.

We experienced the glamour of Fifth Avenue, the reverence of St. Patrick’s Cathedral, the grandeur of the public library, happy hour with local residents, spotting Sara Jessica Parker shopping in Gourmet Garage, rockin’ and shopping in the Times Square H&M at 10:30 p.m., and observing the nuances of the cultural pockets of the boroughs … WE LOVED IT ALL.

Bubble Man in Central Park

This great city is the entry point for our ancestors and the entrepreneurial spirit of our country. Entrepreneurs are abundant. However, there was one entrepreneur in particular that peaked my interest.

We found The Bubble Man in Central Park (side note – permits are not required to sell/collect money in the park as long as you are mobile). Here’s the concept: a bucket, soap, rope and stick. I absolutely was fascinated by this set-up and lingered a bit to see the interaction.

Parent after parent dropped $10 and $20 in the hat for their kids to play with bubbles for a couple of minutes in Central Park. Say what?!? Low overhead, easy execution, flexible hours, built-in audience. BAM! So simple. But so ingenious.

Simple models can have big results as long as you put on your entrepreneur pants and work it! Thank you NYC, the city of dreamers, workers, bankers, marketers, artists, actors and entrepreneurs. I heart you!

I love it when people ask me about our brand and how the name came to be. We enjoyed our branding process immensely; and we as a team love it when start-ups come to us with their business concept and ask us to help them name, brand and market it.

Just yesterday we were presenting logo options to a client who commented that they were impressed by our process for naming, preparing a creative brief and then developing logo concepts. The leadership team had no idea how much time, energy and thought went into the process and were curious whether we thought other start-ups went through a similar process.

Unfortunately, the answer is no.

But they should! Naming your brand is an important process and must be tackled in a diligent, thoughtful way. Choosing a strong name requires that it:

1. Stands out from the competition (unless it’s more important to fit in)
2. Communicates the business you’re in
3. Reinforces your brand promise
4. Communicates your company’s distinguishing characteristics
5. Has long term viability
6. Is easy to read
7. Is easy to pronounce
8. Is simple to spell
9. Is short and concise
10. Is memorable

Do the work on the front end to analyze your brand, your business, your competitors and your promise to ensure that your identity represents all that you want and need. You will save time, money and energy down the road if you start off right!

Anyone who knows me knows that I’m a little tennis-obsessed. I love to play it, watch it, discuss it … it’s my thing. It keeps me sane and makes me happy.

So about three months ago, I got a phone call from someone who I knew only by name (a captain of a rival tennis team). She was forming a “dream team” of players that she felt had the potential to advance and win a city championship, then a sectional championship, and ultimately a national championship.

Naturally, I jumped on board, excited about the possibilities.

After easily winning our regular season flight, last weekend we played for the city championships. Unfortunately, in the month prior I’d been sidelined with illness and injury and wasn’t in fighting shape. My heart was in it and I played, but I didn’t play well, and I wasn’t able to get the win to help my team. Fortunately for me and for everyone, other members of our team won their matches and the team as a whole won the city championship and advanced us to sectionals.

Of course this experience clearly illuminates the importance of TEAM. Finding the right people at the right time to help with the right things – a perfectly constructed gathering of people fully able to collectively move the ball forward and achieve goals. Yin and yang. Strength and weakness. It’s applicable in tennis and even more applicable in business.

I am so thankful to our captain, Lynn, for doing the work necessary to put us all together.

Here’s what we all can learn from her about assembling a TEAM, I will call them ~ “Lessons From Lynn:”

1.  Every team needs a leader who knows what’s what. A good leader has been in the trenches and knows whereof they speak. They should have the knowledge and experience to know what lies ahead and what will be required.

2.  Experience will tell you what you need. Trust your experience to guide you in identifying the needs of your TEAM. Do you need a strategist? An analytical type? Someone wildly creative? A worker bee? What combination of strengths and personalities is going to get you where you need to go?

3.  Find your people. Find the best people you can to fill your roles. Don’t settle for “almost good enough. “Enlist help from recruiters (we are partial to Mom Corps Dallas, one of our superstar clients) and/or behavioral benchmarking software (we are partial to Shadowmatch USA, who we have worked with in the past) to aid you in your search.

4.  Don’t be afraid to remove people who aren’t a good fit. If someone’s work is not aligned with the efforts of the TEAM, don’t try to fit a round peg into a square hole.

5.  Delegation is key. Lynn didn’t even play during city championship weekend. Her role was to make the decisions, delegate, organize and support. The leader doesn’t have to be the star.

6.  Let people do what they’re good at. Diversity in skills and experience brings broader perspectives and different approaches to the TEAM and allows for efficient assignment of people to roles. If you have assembled your team well, who does what should be an easy decision.

I feel lucky to be a part of a fantastic tennis team, and an equally fantastic rocking work team at Front Porch Marketing.

Take a page from our leaders and assemble your own DREAM TEAM to get you where you want to go!

I’m obsessed with customer service. Have been for some time. Retail brands can be wiped from my consumer consumption in a swipe if things go sideways.True for you too, right? If you don’t feel valued or respected, why should you spend your money there?!?

Customer service has never been easier or harder. Gone are the days:

• Where the employee servicing the customer are the only touch point.
• As an owner, major stakeholder, CEO you never hear about bad experiences.
• 9-5 customer service. A social world means 24-7 visibility. Customers want quick resolution at anytime of the day.

One negative experience can end the relationship.
I had a favorite clothing store, a national brand and I loved them. They were the best. They kept a book on me. I could call ahead. They would have a room waiting with items in my size and preferences.

Until one day … the manager texted me that my loyalty reward was going to expire on Monday. I went to redeem and OOPS it expired on Sunday. The manager wasn’t there, the employees could do nothing for me (even though I shared the text). I decided I would return when someone followed up. It has been 14 months.

Excellent service creates loyalty.
This year, I ordered my Christmas cards. I waited patiently, for them to arrive but after an appropriate length of time and still no cards I called to inquire. They shipped to a previous property and had been delivered and signed for. I FORGOT to change the shipping address in my profile. How did they respond? “We will express print and ship tomorrow overnight.” I asked how much this wonderful solution would be?? It was FREE because they appreciated my business. Just. Wow.

Three benefits of having a customer service strategy. Customer service:

• Differentiates. Blue Ocean Strategy by Chan Kim & Renee Maubogne tells us we need to differentiate to set us apart from a sea of sameness. Recommended read!
• Creates loyal customers.
• Creates happy employees.

Can you service your way to sales? Absolutely.

Can you service your way out of sales? Absolutely.

Do you have a customer service strategy? If not get on it. Your team, customers and P&L will thank you.

Often, during times of personal challenge, I say, “Without lows, there are no highs,” and it gets me through the struggle and the same goes in business today.

For a personal example, my youngest son recently cut his own hair. It was disastrous … resulting in a shaved head right before school pictures. That was a low. But oh how sweet it was to get that first real haircut! Before the low, I would not have classified a haircut as a high.

Without a valley, there are no peaks.

All companies, big and small, have peaks and valleys. Some turn around and some flatline:

• You might open and be flooded with customers, but business tapers off;
• You might open your doors and need to considerably grow your customer base;
• You might have a sustainable model, but outside influences (economy, commodities, technology) change.

It happens to the best companies – it happens to all companies. What you do while in the valley determines your future.

Do you give up or do you find a pair of boots and start hiking?

In the Summer of 2008 Starbucks Corporation eliminated 12,000 full and part-time positions and closed 600 U.S. company-operated stores. I was there. The employee-centric company was in a valley. I was in a personal valley, watching talented professionals, my friends and colleagues, leave their beloved company.

So how did Starbucks start hiking? Howard Schultz came back with passion and a plan. There’s a fabulous book titled Onward that details the journey.

Are you in the valley? Is your business at the bottom of the mountain? Put on your boots and start your journey to the top.

People change. Attitudes change. Environments change. Business landscapes change. Change is good. Movement is good.

Face the challenge and start hiking.

It was my intention to write a prophetic post this week about the Texas bag law and the impact on Texans, small business and the progress on our slow road to being a sustainable nation. 

And, then, duh dun dah … Mr. Flu A happened in the middle of the night and Ms. Worst Diaper Rash in the history of ever (ITHOE) caused baby to scream, “Mommmmiieeeeee,” every time she is changed during the day which is every 20 minutes due to the severity of her raw booty’s condition.

Folks, mama needed to work ~ lots of deadlines and things to be done.

Small business owners can’t just go a hundred miles an hour the day after a sleepless night. They can’t drop everything to take their child to an early morning, unscheduled pediatrician’s appointment. They can’t run and cuddle their wailing baby at the drop of a hat in the middle of a work day … Or can they??

Friends, they can.

There are four must haves for every small business owner in case life takes an unexpected turn on an action-packed work day:

1. Highly, functioning virtual work space – Have the bunker ready at all times. High speed Internet, phone charger and all necessary supplies you use on a daily basis at the office. Thankfully I have a high quality color laser printer wired and ready in the home office and a pack of the 32 pound paper on hand at all times. We were able to complete the brand book we are presenting to a client today.   
   
2. The village – I mention it frequently. It takes a spouse that can stay home from work for a few hours with the sleeping baby while mama goes to the early morning doctor’s appointment with the other baby. It is extremely helpful if the spouse’s employer believes in their employees putting their families first in times of need. It also takes a doting daytime care giver to be there when mom can’t to console the aching baby.
3. Attitude of gratitude – It is easy to go down a dark hole and focus on all the things negative happening in your world. Instead, focus on the positive. Be grateful for all that is right. There are a million and one books, articles and studies showing that professionals with a positive attitude are more productive and successful. Put on your rose-colored rock star glasses and leave the tissue with lotion for the sickees.
4. And, last but not least, a dependable and adaptable team – When the work needs to be done – the client’s blog sm’ed by 8:30 a.m., the enewsletter draft to the client by noon, the conference call rescheduled, etc. – the work needs to be done. Make sure your team is as adaptable and reliable as you are and willing to step in and step up in a pinch.

Check, check, check and check! The kiddos are on the mend, deadlines were met, work got done and there is a new episode of American Idol on the DVR calling my name. Ciao for now!

My 13-year-old daughter is my hero.

At a time in her life when conformance equals survival and fitting in is everything (yes, we are talking about the angst of middle school), she has steadfastly, unapologetically and intentionally made choices that are true to her character, her spirit and her style.

In a sea full of long-haired girls, she chopped hers off and donated it to Locks of Love. When the group texts become more mean-spirited than meaningful, she turns her phone off and sits at the piano to play and sing. And although “being cool” is the going currency, she hangs onto her goofy, silly side. She tells me all the time, “I’m just doing me, Mom.”

She is her authentic self.

I admire this about her tremendously, and the truth is that it has inspired me to be more authentic myself. To:

• Make choices that make sense for me and my family.
• Spend my time doing what I want and not what I “should.”
• Care less what others’ perceptions are.
• Say no.
• Remember myself in the equation.

It’s freeing. I highly recommend it.

This way of being also translates to the business world, which has been a resounding theme in my short time working with the goddesses at Front Porch Marketing. I have realized just how important authenticity is for your business, particularly a small business. Can you answer the following:

1. Who are you?
2. What are you doing that makes you unique?
3. What is your brand?
4. How are you representing yourself?
5. Are you engaging in authentic online engagement?

It is imperative that you can answer these questions with clarity and that your brand is clear in everything you say and do. We on the Porch are passionate about helping you express your authentic self. It’s our mission!

Indeed, we want you to “just do you.”

I made it! Surgery went great.

Here’s my favorite things from my latest adventure:
1) The anesthesiologist came with her tray of champagne, her words, it really was tequila shots. Lights out quicker than I could say “see ya later.”
2) The day before surgery I received a pedicure … day of Pete, my husband, had to remove my new polish. They check for circulation through your toes. Now you know.
3) The people that surrounded me, picked me up, covered me in kindness and took care of my family and me during this time. I have so much gratitude!

Recovery is progressing as planned ~ slowly. Meaning I have spent a lot of time in my recliner … A. LOT. of. TIME.

For many entrepreneurs, their business is their life. Life can teach us lessons about business. In my experience, most business owners are firefighters. They like solving problems and typically get a rush from fixing things! There usually is a small or raging fire that gets their complete attention, from equipment, accounting, staffing, inventory or sales, and rightfully so, if they don’t put out the fire, who will?

I was at a dinner party two weeks ago. It was exciting to get out of the house for an adult evening. Someone asked me {kindly} what exactly I was doing with all my time. Lots of computer time, social media, reading and a whole lot of being still.

Folks, I am here to tell you. After staying in the same spot for a while, you start to notice things. Little things like dust under the TV stand and big things like schedules, strategies, systems and relationships.

In the stillness. In the quiet. A new perspective emerged.

What an interesting idea for business leaders and owners. How often do we sit still? How often do we take the time to seek new perspective? Fresh perspective can come from new employees, new business partners, customers, but it also needs to come from you. The person who lives and breathes the business. The business that is your life. Imagine the possibilities. Take the time to be still and see things differently.

Personally, I can’t wait to get off the bench and start applying a fresh, new perspective.

Last week’s game in which the St. Louis Rams special teams faked the punt against the Seattle Seahawks to help win the game, highlights the strategic importance of specialization, and believe it or not this type of strategy can be applied to teams in the workplace.

Special teams are some of the most overlooked in football. They can however, make the difference in controlling the game. Their moving the advantage up and down the field can lead to the big win. They are specialized and trained in their purpose. Whether punting the ball deep, keeping the opponent in a poor field position or making those final, last second field goals – they do something that the rest of the team cannot.

What makes special teams special? Practice, training, more practice, more training.

In this age of Do it Yourself (DYI), technology provides instruction on pretty much anything. Google has become the “go to” for immediate answers on how to accomplish an unknown task. No longer do we have to slog through piles of research. We can learn anything from how to reupholster a chair, how to tweet or learn how to sharpen our Excel skills. It’s great to be able to have access to this wealth of knowledge. But it does not guarantee the level of proficiency that only time, focus and mentoring can provide.

In order to create a winning strategy, become a leader and grow your small business, remember you can’t be all things to all people. It is critical to know when to call in the special teams.

You may only call on your experts for such specialized projects such as branding and marketing strategy and execution or human resources. As your business grows and time becomes more precious, you may use those special teams on a more permanent outsourcing basis to keep your eye on growth and innovation.

Whatever the case, when you need a game changer, call in special teams.