A branded Facebook page has the power to be a gathering place, a showcase or a conversation starter for your company. As a part of your social media marketing, a Facebook Business page is a very good addition to your digital asset family to connect with your customers and build a following for your business.

Why should your brand be on Facebook?

Here are five good reasons why your brand should consider being on Facebook, and a few suggestions on how to use this social media channel and it’s features to build your business.

1. Your next customer is looking for a local business just like yours

Potential customers are using Facebook to find a new favorite neighborhood restaurant, plant store, realtor or dentist. You might not think of it this way, but Facebook is a search tool just like Google. People use Facebook to ask their friends about their experiences with businesses all the time…in front of all their other friends. They use Facebook to look up your business to see what your food looks like, what your office interior looks like, what people say about you, and more.

Facebook organically suggests brand pages to people who are located nearby. Facebook also suggests brand pages to people whose friends already like that page and engage with that business. If your brand is not on Facebook, you’re not benefitting from this simple suggestion.

If your business is on Facebook, friends can recommend you easily, give you good reviews and chat about you with their circles. Facebook is a good way to be a part of the conversations that are already happening between friends all over the country…but especially in your local trade area. By having a page, you can present your brand to your community and host those conversations.

Local customers are also looking for events in their area, and Facebook Events – another great Facebook feature – helps you easily create and post an event page with its own URL and mechanism for inviting people right on Facebook. Have a fun outdoor pop-up event next month? Build an Event page and share it. Need volunteers for a non-profit help day? Facebook Events can rally neighbors to help.

2. Engage Your Employees Digitally to Show the Human Side of Your Company

You want people to think of your business as a person that they like. They need to connect to faces, names, voices and personality. Showing the human side of your business endears your brand to your customers, and creates loyalty. You already accomplish these things in your place of business with your own employees, so extend this personality and corporate culture onto your page, giving your employees a digital way to connect with the company. This both gives them the emotional reward of connectivity and shows their friends publicly what a great company you are.

Your employees are your ambassadors. Highlight their accomplishments and their awards on your company’s page, and their networks will see that engagement as well. Value your employees publicly to build positive company culture not just among your current employees, but with your future employees.

3. Your Future Employees Are Keeping Tabs on Your Company

When you use Facebook to showcase your company, you are speaking directly to not just your own employees, but to their communities containing your future employees. Convey the personality of your company and attract new employees who are already a good culture fit.

Facebook also has another helpful feature called Facebook Jobs. Companies with a Facebook Business page can build a job post easily and immediately post it into the Facebook Jobs bank. Your followers will be the first to see your job posting – which also resides as a post on your business page. Who better to be your next employee than someone who already knows all about your brand? Facebook jobs also appear in Google search and display job local to the searcher.

4. Your target demographic is on Facebook

Do you know who your customers are? Facebook Insights can help you discover the demographics of your customers, to better market to them. When people like, visit and comment on your page, you can gather information from their Facebook profiles that is helpful for your business. Using this information, you can pivot what your business does to meet your customers’ needs.

For example, if you are a CPA and your Facebook followers continue to ask you what seems like the same tax question over and over – that might be a cue to write a blog post on your website that addresses that very topic. Then, share that page on Facebook so that your followers get the information they need. And voila, you are the voice of authority and their hero.

5. Build Your Digital Presence with Facebook Traffic

On Facebook you can present information and tell stories about your company a little bit at a time; much like you would become good friends with a person over a period of time by sharing little stories about yourself. These stories give weight to your SEO and give your company better Google Search Ranking.

You can drive traffic to your website from your page. Sign up new email list subscribers. Build your authority in your field by curating and sharing relevant and useful articles. In addition, offer special sales to customers, incentives for activity on your page and hold contests or promotions.

Facebook Business pages are one of the important tools many small businesses use in their digital marketing plan. In conclusion, with 2.4 Billion active Facebook users, more and more small businesses are utilizing a Business page to connect with their customers – and future customers – through daily conversations and brand story telling.

Curbside Sales for restaurants and retailers appear to be here to stay – so think upselling, at least for a while. Your customers still crave your product. But, they want to enjoy the purchase and the consumption of it in their own homes. The simplest way to keep retail and restaurant doors open is curbside service.

Rather than shopping in your store, customers can order on line or by phone. Then, they can swing by your store as you bring their package to their car. Instead of dining in your restaurant this evening, customers are calling in their order. The customer then pulls up to your curb 15-20 minutes later ready to take their meal home.

Curbside pick-up – partnered with on-line or phone ordering – gives restaurants and retailers an effective way to keep selling. Indeed when things open back up again, this is also a new way to increase sales to an additional audience beyond the traditional in-store or in-restaurant customer.

Pick-up is not a new practice, but it is one that has been quickly honed during the pandemic.

There are best practices for curbside sales that will benefit both the customer and the business owner. Keep in mind that the easier you make things for your currently stressed-out customer, the more likely they are to return for this convenience again and again.

Get ready for curbside pick-up by optimizing your website and social media

• Get your website, customer email and social media up to speed. Make sure your customers know you offer curbside service and how that works is a way of upselling. Put this information on the homepage of your site. Build a separate landing page for curbside and link to that on your social platforms. Zanata Restaurant in Rockwall added a pop-up talking about Curbside Pick-up on its homepage.
• Remind customers weekly on social about curbside service. Consider having a weekly curbside special with a great photo of the item and the deal.
• Build community with your customers. Encourage them to take a picture of their purchase (food or clothing or whatever it is) and tag your store on social media. Then you in turn repost their picture thanking them publicly. This is called “User Generated Content” and is a best practice by big and small brands alike.

Make the ordering process easy for everyone

• When customers are ready to order, provide an on-site phone number for the customer to call or text to let you know that they are at your curb ready to pick up their order.
• Process payments in advance either on the phone or via your website or app. Keep the transaction at the curbside swift and contactless. If you must transact at the curb invest in a mobile card processor.
• At the time of order, ask your customer for their type and color of car picking up, and a description of the driver for clear instructions to deliver the right order to the right car.
• Designate a parking space or a specific spot as the curb service pickup area. Mark this area with signage that has clear instructions and the on-site phone number for the customer to call once they have arrived.
• Create a designated table inside to place curbside orders to streamline delivery during busy times. Have plastic ware, extra sauces, etc here to add to bags for food orders. Add tissue and gift bags here for retail merchandise.
• If you have the outside space to create a pop-up drive thru, this format can make things easier for both the customer and the business for upselling. Emporium Pies in Bishop Arts District built a pop-up “Pie-Thru.” Customers get pie without leaving their cars, mimicking their famous long line of people waiting to get pie on any given weekend.

Upselling: Keep them coming back for more

• Restaurants: include an order menu in the bag with the take-away food to make it easy for the customer to order again. Hand write a thank you note on the menu. Let the customer know how much their order meant.
• Ask the customer if they’d like to add a gift card to their purchase to either use next time, or to share with a friend. Or, if the customer hits a certain dollar amount on an order, add a gift card to the order as a thank you. This gift card will act as a bounce back for them to return to your store again.
• Invest in higher quality to-go containers to maintain integrity of your dishes. Presentation and temperature are still important. Big Al’s Smokehouse BBQ packages every to-go order in tamper-proof, sealed packaging. Consider branding your to-go packaging with stickers or hand-written “Thank Yous.” Adding stickers with your store’s logo and phone number or website helps remind customers how to find you.

Think outside the to-go box for upselling

• Consider narrowing the selection of items to your restaurant’s most popular items to offer curbside to streamline delivery.
• Offer Family Meals versions of your most popular items. Make it easier for families to just order the “Daily Family Meal for Four” for instance.
• Package an appetizer-entrée-dessert. This is an easy to pick-up choice. Switch out this special weekly to allow for local availability of ingredients or a chance to use up what’s on hand.
• And of course, have staff deliver bags or packages to customers’ cars wearing branded masks.
• Add the ability for the customer to add grocery basics to their order: milk, eggs, butter, bread, fresh veggies. Saving them an extra trip to a store can earn you a more loyal customer.

Go above and beyond to offer an experience while they wait

• Live music outside adds enjoyment when guests come to pick up their order.
• Some restaurants, depending on TABC laws, offer drinks to go to sip on while you wait for your order.
• Customers can order ingredients for one of your signature dishes with instructions to learn how to make it themselves at home. Some restaurants have even staged events. Consumers buy the ingredients kit and then tune into a Zoom with the chef to make from home.

There are more North Texas restaurants good to go best practices for how to do curbside service right by upselling. And there are several ideas for optimizing the outdoor space you do have. Re-imagine how to use it for curbside service and outside sales.

You can successfully make this way of doing business good for your bottom line.

Next up in the Rocker Spotlight series is Front Porch Rock Star Vanessa Hickman, where she shares her experience on the porch and things she has learned throughout her career.

Biggest Misconception about Marketing

The biggest misconception about marketing today is that there is one solution to advance brands in their marketing goals.

Advice You Would Give To Someone Struggling With Brand Identity

Seek  third-party experts to facilitate the process!

Lessons Learned

As a marketing maven and Front Porch Rock Star, one of the biggest lessons I’ve learned is “your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do”- Steve Jobs.

What is Good Marketing?

Above all, good marketing is intentional, consistent and precise.

Dinner With 1 Person Living Or Dead

If I could go to dinner with one person living or dead I would choose Jesus.

Describe Yourself in 3 Words

I describe myself as loyal, inclusive and loving.

Favorite Thing About FPM

My favorite thing about FPM is delivering results for a variety of clients. Above all, I would describe the culture at FPM as collaborative, caring and dedicated. Furthermore, FPM differentiates itself with its sound strategy, excellent execution and tenured team members.

Fun Fact

My fun fact is I graduated with a Bachelor of Science and Bachelor of Arts when I was 20 years old.

The Rocker Spotlight Series interviews each rocker on the porch. To begin, Chief Rocker Julie Porter shares marketing insights. Let’s dive in and learn more about this incredible business leader.

Favorite Thing About Front Porch

My favorite thing about FPM is being my own boss and doing what I love for clients I love while taking care of my loves.

Misconceptions and Lessons Learned

The biggest misconception about marketing today is that it is cheap and fast. Furthermore, there are three key points: good, fast and cheap. Your marketing can be any two of these but never all three.

One of the biggest lessons I’ve learned is don’t be the biggest barrier to your own success- get out of your way and get stuff done. However, if you can’t get something done, delegate it to the smart people around you.

What is Good Marketing?

Good marketing is elevating the customer experience, building personalized connections, adapting to technology evolution, attracting customers using inbound and outbound marketing, and more.

Culture On the Porch

Our culture is one of straight talk, true partnership and aligned values. Therefore, the team at FPM all regards their families as their highest priority, and we are servant leaders who believe in service to ourselves, team, families, clients, and the communities in which we live and work.

Julie’s Characteristics

I would describes myself as quirky, competitive, and anxious. If I could be anywhere in the world it would be in my living room playing a game with my family since Andrew leaves for college this fall.

Fun Fact about Julie

I got to work with Renee Russo inside the NYSE to celebrate a client’s IPO. I’ve also worked with the Flying Elvi, the skydiving team from the movie “Honeymoon in Vegas,” all over the country to celebrate a promotion for an international sunglass manufacturer.

Thank you for reading! We hope you enjoyed Julie Porter sharing her marketing insights!

Over the last four weeks, strategic business leaders and owners have come to us to go back to their branding and marketing foundations. They are focused first on their team’s safety and well-being. Most talk of the “return to normal” and taking it “day by day.”

They use this time to re-evaluate and plan. The COVID-19 crisis is causing business leaders to be strong and agile. One of our favorite client quotes over the last several weeks is, “With drive, passion and desperation, we will RISE!”

David McCormick, the C.E.O. of the hedge fund Bridgewater, was a Treasury Under Secretary during the 2008 crisis. At that time, he said, “America must step up to retain its economic might.” This rings true today.

Step up we must.

Another business leader told us recently, they feel like everything is, “Ready. Aim. Fire.”

This does not have to be.

Focus on your foundation first.

3 Strategic Branding & Marketing Fundamentals

• Define or re-evaluate brand architecture. Think of this as the foundation of your brand. It has four pillars: brand vision, brand personality, positioning and affiliation. Our branding process is collaborative. It builds conviction. The process is built upon perceptions and goals held internally by key stakeholders. Using all points of view, we ensure brands are both differentiating and emotionally relevant.
• Build or revisit your marketing plan. Every business should have one. Marketing drives new business development. Without those sales, you do not have the resources required for your business’s long-term stability and success. Therefore, as important as these plans are, most business owners and leaders do not devote enough time and resources to them. We tell our clients use a rifle vs. shotgun approach. Your services and/or products are not for everyone. The plan focuses on key targets who are most likely buyers. Think fewer, deeper. As a result, more meaningful strategic initiatives on a consistent basis develop connections and broaden awareness.
• Re-evaluate or enhance your website. Is your website true to your brand? Its personality? Is the navigation user friendly? For instance, lucrative website loads fast and is mobile friendly. In other words, make your site work hard for your brand. Don’t get the veto vote because it doesn’t.

Successful business owners and leaders take the time to develop their brand architecture. Then, they develop marketing strategies and plan to build a company with a purpose. Above all, remember, “With drive, passion and desperation we will RISE!”

As we are staying-at-home, trying to flatten the curve, how should businesses and non-profits adjust their marketing strategies?

Double down on digital.

There is substantial evidence to suggest that the next new normal will look very different. Much as 9/11 changed how we fly, this pandemic will change much of how we live our everyday lives.

Tap the Breaks

A business leader’s first reaction may be to slam on the breaks on marketing.  Knee-jerk reactions are not helpful. Decisions made from fear are not helpful.

Let’s gently tap the breaks.

Yes, overall spending on digital ads is down 33% and spending on traditional media is down 39% from what companies had expected to lay out. But Nielsen data shows that when people are forced to stay inside, they watch about 60% more content than usual.

And, there is more good news. Home goods saw a 51% sales increase in Q1.

Don’t stop all your marketing and advertising. If your company or organization stops marketing all together, when shelter-in-place ends, you will have to start all over again introducing your company to consumers and clients.

Double Down on Digital

Advertising is most effective when it is consistent. Shift your advertising spend instead of just stopping suddenly.

While everyone else is pulling back, you may be able to maximize your ad spend. Because there has been such a steep drop ad spending, your company can take advantage of cheaper rates and lower bids on pay-per-click advertising.

“The best time to double down is when others are not. You may not see the biggest return right away, but in the long term, you will.”

Neil Patel, Marketing Guru

The Return of Email

Email is a crucial part of your marketing mix. Remind your customers through email that although storefronts may be closed, they can still purchase your products and services online. Don’t go in for the hard sell, just be reassuring and compassionate. Remind them that you are here for them, in whatever capacity that may be, no matter what.

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Your company is on the metaphorical Ark right now. Unlike the housing crisis and other events before it, we can see land (relief) in sight.

We are pleased to see companies coming to us to re-fresh their brands. Companies are asking us to update their collateral materials. And, some are asking us to help them double down on digital.

At some point, we will be able to go back to our everyday lives, with new and different habits to practice. Prepare now for that moment when you reach land. And in case we must get back on the Ark again, you’ll know what to do.

Digital marketing continues to win this marketing season as digital marketing spending continues to rise. This is not new. In 2016, eMarketer.com projected digital spend would exceed television by as much as 36% by 2020. 

According to WebStrategies, the following are earning their spots on marketing budget rosters:

• Email marketing – Email marketing continues to be the best player to generate ROI.
• Social media marketing – A solid first-round pick. In that category, Facebook continues to hold the top spot and Instagram comes in 2nd.
• Search and display marketing – Search and display marketing still earns the largest share of digital marketing budgets. In 2018, 78% of those surveyed indicated a plan to increase their Google Ads budget. Online display (banner ads, online video, etc.) takes the second share.
• Live events – This is another competitor making a comeback. Two thirds of marketers plan to increase spending on live events in 2019. This is not a surprise as the digital world faces fierce competition and privacy challenges.
• Video Marketing – The MVP for growth in digital marketing budgets goes to online video. Investment in this category is expected to more than double 2016 numbers by 2021.

With the rise of Facebook Live, live events and video are teaming up (think megachurches with pastors appearing on screens, political candidates announcing intentions via live video and the use of video as part of the in-home sales trend in the beauty and cosmetic categories).

Regardless of your industry, here are 4 tips for video marketing:

1. Mind your audience. Take care to advertise to your target, not yourself.
2. Don’t complain just for the sake of complaining. You can sell your brand without negativity.
3. Keep it short and simple. The clock starts running as soon as your audience clicks on your link. Don’t fumble around. Have a solid plan and stick to it.
4. Be clear in your play-calling. You are the quarterback for your brand. Run or pass, assist your audience by clearly telling them what you want them to do and how they can do it.

To score with any marketing campaign begin with the end in mind to increase your opportunity for success. There are still significant advantages to veteran players such as traditional media (now referred to as “offline”) in terms of building awareness, extending reach and driving your brand message.

It is important to find the right balance between online vs. offline spending. That ratio will vary from brand to brand. Let us be your marketing coach and manager. We can help you find that balance and manage that content.

First of all, if you don’t know what a typewriter is, this blog probably isn’t for you. 

It’s for us old geezers who distinctly remember the clickety-click of “secretaries” creating paper office correspondence.

In fact, typewriters were once indispensable tools for practically all businesses.

So what happened? Why aren’t they around anymore? The answer is easy, right?

Technology. We’ve now entered the digital world. Fast forward to laptops, tablets and smart phones that empower paperless communications anytime from virtually anywhere. Duh, you say. What does that have to do with me?

Let’s take a lesson from our typewriting past, and apply it to our future. What seems absolutely critical in today’s business environment that’s going to be obsolete tomorrow? You know the answer – you just don’t want to say it out loud:

Paper.

It’s happening, friends, more quickly than you might imagine. Offices across all industries are conducting more business and storing more documents online.

Real life example: I had a root canal (joy) done more than a year ago. The endodontist’s office was digital – I sat in the waiting room at a laptop station for new patients and “filled out my paperwork” digitally. Crazy, huh? Well, not really.

Back to my point.

Where are you in your paperless journey? Is it even on your radar? Are you ahead of the game, or will you be pulling up the rear, kicking and screaming? If you’re not convinced you need to take action now, then let me hit you with a few impressive facts:

Environmental Impact

• According to reduce.org, the average office worker uses 10,000 sheets of paper a year.
• Conservatree.com has calculated it takes one tree to create 8,333.3 pages of paper.
• Thus, even a small office of 10 people would cost the environment about 12 trees per year.

Now let’s multiply that by the millions of workers in the U.S. I think a whole forest just disappeared. And that doesn’t even account for the negative impact of energy and greenhouse gasses used in paper production or its transportation to retailers and businesses.

Office Efficiency

Well-filed digital documents are easier to find than paper documents, thus saving time, reducing frustration and improving productivity. According to papersave.com:

• The average document is copied 19 times in its life.
• The average time it takes to fax a document is eight minutes.
• Professionals spend 20-30% of their day filing, searching and retrieving information but only 5-15% of their time reading the document.
• It costs companies $20 in labor to file a document, $120 to find a misfiled document and $220 to reproduce a lost document.

Greater efficiency equates to a more streamlined business, which not only enhances profitability, but makes it easier to better satisfy customers.

Economics

• The costs of using paper in the office can run 13 to 31 times the cost of purchasing the paper, per reduce.org. That’s because for each sheet of paper used, a company also incurs costs for storage, copying, printing, distribution, postage, disposal and recycling.
• A survey reported by dentalproductsreport.com indicated that a fully digital dental office saves nearly $9,000 per year.
• On a bigger scale, Citigroup, determined that if each employee used double-sided copying to conserve just one sheet of paper each week, the firm would save $700,000 each year. KA-CHING!

Don’t let mounds of paperwork today get in the way of going paperless tomorrow. It can seem like a daunting task, but to move forward, to be competitive, to be a leader, you have to bite the bullet. It’s good for business, and it’s good for the environment. Just remember the ol’ Underwood typewriter, boxed up in the attic gathering dust …

Enough of my soapbox! Let’s talk about HOW you’re making the transition. Hit me up with your best ideas and let’s make this happen!

This week, our team had the opportunity to attend the Dallas Digital Summit, the region’s largest digital gathering, to re-enforce our digital insight strong hold.

Attendees were from a diverse range of organizations including national brands, agencies, technology, media, B2B providers, associations, nonprofits and start-ups. 

The conference was two days of jammed pack information all things digital insight ~ from SEO, email, mobile, social, analytics to cross-channel campaigns, trends and overall digital strategies.

Here’s the top 10 take-ways the team will be rockin’ on the porch in 2015:
1)   It is Search Everything Optimization not Search Engine Optimization
2)   Local SEO is absolutely vital for any business with a physical location
3)   Everyone wants their emails to be meaningful! Change your email strategy and get it opened
4)   Social media is not elective any more
5)   Employees can be the biggest brand ambassadors
6)   Create a behavioral statement to compliment your mission and vision
7)   Watch your inauthentic dislikers ~ it’s ok to ask why they don’t love you anymore
8)   2015 trend watch: more video, more spend on social
9)   Make it pervasive, participatory, personalized and prescriptive
10) Wheel and Spoke – Cross Channel is essential

Need to get started on your 2015 digital plan? Let’s get together on the porch and rock it out.