In its simplest form, communication is the act of transferring information from one person or group to another. Whether personally or professionally, through talk or text, we typically spend much of our day communicating with other people.

It sounds simple, right? As someone whose job in account services relies heavily on communication with both team members and clients, I can assure you this isn’t always the case. Remember playing the telephone game as a kid? I do, and I can assure you the message that started the circle wasn’t always the message that ended the circle. Confusion ensued!

Improving Your Communication Skills

Undoubtedly our communication skills have improved since our days playing the telephone game, but we all still fall short in communicating effectively at times. So, how do we get better? Let’s first take a look at a few of the main ways we communicate.

1. Verbal Communication
   Whether we communicate through face-to-face meetings, a phone call or video chat, all of these are categorized as verbal communication. Using our voice to deliver the message to our audience.
   
2. Nonverbal Communication
   Nonverbal communication accompanies verbal communication. When we speak, we give off different signals without using spoken words, and sometimes without even realizing we are doing it. This can include facial expressions, posture, eye contact, tone of voice, gestures, how we dress, etc.
   
3. Written Communication
   There are many ways we can deliver our message through the written word. And, often this is considered the most common and effective way to communicate. It can be through emails, letters, social media, articles, text messages, etc.
   
4. Visual Communication
   When we communicate visually it is done through a means that can be read or viewed by the recipient and has become more prevalent because of social media platforms. Such as infographics, graphs, videos, slides, etc.

Barriers to Being Effective

There are many barriers that can impede effective communication. Let’s explore a few of them.

• Inattentive
  In other words, we simply aren’t paying attention. This can lead to missing important details and misunderstanding or misinterpreting what we do hear.
  
  
• Mismatched Communications Styles
  Does how you prefer to communicate differ from that of the intended recipient? If so, there’s most likely a greater chance of miscommunications.
  
  
• Poor Timing
  No matter how well thought out and prepared your communication might be, your message will fall short if it isn’t delivered at an appropriate time.
  
  
• Too Much Jargon
  Although at times jargon can make your communication more efficient, often, your intended audience will not understand it and will be left in a state of confusion.

Troubleshooting Your Communication Gaps

Now that we have outlined both some of the common forms of communication and barriers to communication, let’s talk about how we can overcome them.

• Active Listening
  If you find yourself struggling to absorb the communication, you might want to read up on active listening. It involves digesting the information, and then responding back through paraphrasing, asking questions and body language cues.
  
  
• Identify Communication Styles
  You need to understand not only if your audience prefers to communicate face-to-face vs. emails, etc., but also if they prefer straightforward and to the point messages vs. being inundated with all the details. The answer may vary based on what is being discussed and you need to adjust your communication style accordingly.
  
  
•  Think Before You Communicate
  Timing is everything when it comes to communicating to your audience. Are you sending your message right before a big event, a planned vacation or late at night? Always make sure you take these things into consideration if you want to be heard.
  
  
• Use Plain and Simple Language
  Shorthand and acronyms can save you time, but often it leads to your recipient feeling frustrated and confused because the language isn’t understood by all. Make sure you tailor your message to your audience, and only use jargon if you know it will be understood by all.

Regardless of how you communicate to your audience, there are going to be instances when it is ineffective. But, if you keep in mind some simple obstacles to avoid, you’ll find these instances will be few and far between.

Think of the last few things that you bought, big or small—a new phone, a pair of yoga pants, a new car, a pair of shoes, even a food item. All of these products have one thing in common: the company you purchased them from is selling you a lifestyle.

So what is a lifestyle brand?

Webster defines a lifestyle as an individual’s whole way of living, and a brand as (a) an identifying mark or label (b) the make of a commodity or (c) a special kind.

Wikipedia’s says: A lifestyle brand is a company that markets its products or services to embody the interests, attitudes, and opinions of a group or a culture. Lifestyle brands seek to inspire, guide, and motivate people, with the goal of their products contributing to the definition of the consumer’s way of life. They often operate off an ideology, hoping to attract a relatively high number of people and ultimately becoming a recognized social phenomenon.

In Forbes article A Survival Guide For Symbolic And Lifestyle Brands, they point out “(Lifestyle Brands) deliver strong social benefits through which a consumer will be able to subconsciously answer the question, “when I buy this brand, the type of people I relate to are…” they create a sense of belonging or disrupt the status quo. So, Nike aligns people who want to push their limits. Club Med connects those who wish to communicate; The Body Shop, those who value nature.”

If you are a lifestyle brand or if you aspire to be a lifestyle brand, you must fully grasp the lifestyle your customer aspires to and you must reflect it in thought, word and deed. You need to clearly communicate that you embrace the same ideals as your customer, but also define your product.
Consumers have started referring to brands as if they have their own personalities. Have you found yourself saying “That doesn’t seem like them” or “That was off-brand”? Case in point: a brand whose red cup can wage a war on Christmas.

In today’s constant barrage of communication, people want transparency, authenticity, and honesty. They want to admire and trust the brands they bring into their life. To create a lifestyle brand, you must:

1. Discover Your Brand: What do you want people to feel about your brand? Determine what lifestyle aspirations your brand fulfills, and communicate accordingly.
2. Create your Brand: Clearly define your brand personality. Your identity needs to be holistic. What is your brand’s whole way of living?
3. Communicate Your Brand {with confidence}. Be conversational. Our friends and family enhance our lives with their adventures and personalities. Consumers expect that from a lifestyle brand. Create experiences. Share your personality. Form connections. Express your personality on many different platforms.

“In designing a lifestyle brand, you have to know more than just designing clothes,” Tommy Hilfiger

Here on ‘The Porch we are making brands rock your lifestyle daily.