Experts including Mark Zuckerberg say 2020 is the year social media becomes less social and more private. What are these social media trends and channels for 2020, and how will they affect business?

 A Hootsuite study highlighted these five trends:

1. Social media networks are doubling down on one-to-one channels. This means marketers are personalizing and customizing their efforts by truly getting to know their customers. An excellent example of this is a “Suggestions for you” message on an online website. Amazon does this exceedingly well with the “Customers Also Bought” pop-up suggestion.

2. Employers must use social media to amplify employee trust & pass it along to consumers.

3. New trends show that TikTok growth may be declining, so marketers should approach new apps with caution.

4. Marketers feel threatened by a decrease in organic reach (which is the number of eyes that have seen a post without using paid social). As a result, they must juggle short-term sales and long-term brand building.  

5. There is a gap between tools existing to meet the demand of social and the skills of marketers. In other words, the tools are there but people may not possess the knowledge on how to use them.

Social Media Trends with Fast Company:

Hootsuite CEO Ryan Holmes predicts there will be more private messaging and one-to-one platforms this year. He also notes how companies are speaking out on social media channels.  This is an important change because people are now more interested in companies that support their values; therefore, silence is no longer a viable option.  Holmes also notes the recent trend that “encourage(s) users to engage with videos and photos on their own merits, rather than simply following the herd.” To conclude he brings to attention how ads may reach a breaking point. Users are overloaded by apps and 86 million users now use ad-blocking software, which is used on $20 billion worth of ads in the U.S. annually.

Social Media Channels:

It is important to have a presence on all or most channels to diversify your repertoire and reach various groups. However, what works for one channel may not work for another. Here are some of our suggestions, with help from Search Engine Journal.

• Facebook- tried and true. No matter what industry you are in, you should have a FB account.
• Twitter- it is a nonstop conversation! This article from Search Engine Journal encourages your business to get to tweeting if you are in marketing, entertainment, sports, or politics.
• LinkedIn- useful if you are looking for professionals to hire, partner with, etc.
• Instagram- especially beneficial for product-based businesses, influencers, and coaches. The shoppable posts feature added in 2018 has increased product-based business most notably. FYI- 63% of users are between the ages of 18 to 34, so take this into consideration when forming your audience.
• Snapchat- definitely a go if you have a much younger target audience. Best for behind-the scenes, user-generated content.
• Pinterest- if your audience is predominantly female and/or if you utilize lots of visual interest.
• Reddit- has forums dedicated to a vast array of topics. Here it is all about finding the niches where your potential customer is active.

What now?

The Porch encourages you to first solidify your presence on channels and then decide what works best for your business. If you are flourishing on a particular channel, you may want to consider doubling down on your socials for that channel.

This provides more value to the consumer and helps you expand your reach. As business becomes more customer-focused, it is vital to stay up to date on the latest social media trends and channels for 2020. As marketers, we will never cease to stay ahead of the curve, putting all efforts towards meeting our customers when and where they need us.

Stinky Pepper Boy.

Not a very nice name to be called in third grade.

On the first day of school my oldest came home and said he was done with peppers. No big deal … until I found out why.  He was being teased about his lunch. Why would kids pick on another kid about his food? Well first and foremost they are kids, but secondly, like all consumers big or small, we fear and sometimes even mock the unknown.

After a couple of days, I proposed the sweet pepper ‘marketing 101 campaign’ to my son, and he was all in! “Mom, once they try them, they will love them!” Game on!

Our Marketing 101 Campaign consisted of Four Proven Marketing Tactics:
1. Awareness
2. Engagement
3. CTA – Call to Action
4. Trial

Awareness: A platter of peppers was brought to the lunch room and a short introduction that included the health benefits, what they tasted like, the different colors/options was given. All the benefits can be found here. The kids had the knowledge (awareness) that peppers promoted healthy skin, hair, vision and immune system.

Engagement: The kids were interested … some had tried the peppers, some never had because they thought the peppers were spicy, but when they heard the name ‘sweet mini peppers’ they were engaged. Everybody likes something sweet.

CTA: This year our school started composting. Four days into the year some had not visited the compost bin, which was a coveted trip AND the CTA! The stem was compost worthy and earned a trip for all that tried.

Trial: The lure of the compost trip gave us what we needed. They. All. Tried. A. Pepper. Trial was the key to winning them over.

Of course, not all the little consumers were converted – there were a handful of pepper holdouts. But many really liked them, resulting in requests for seconds!  To my son’s joy they started chanting … Pep-pers … Pep-pers … Pep-pers. 

Everyone sells, in one way or another. As parents, we sell our children on our belief systems, values, and desired behavior. As business owners, we sell our products and services. Following a few proven marketing tactics can convert even the most discriminating customer.

And what of our Stinky Pepper Boy? After our successful venture, as I was walking out the door, my son ran across room, threw his arms around me and whispered “thank you.” And he has been packing peppers for lunch ever since.