It’s time to evaluate your marketing strategy for the second half of the year. With Q1 in the rearview mirror, and thick in the midst of Q2 now is the time to plan what comes next.
Failing to plan is planning to fail
My kids hear Benjamin Franklin’s quote about planning often. They are teenage boys and the simplicity of “If you fail to plan, you are planning to fail” strikes a chord. In October we talked about 2021 marketing planning – and it is absolutely crazy that the second half of 2021 is right around the corner. May is the perfect time to plus-delta your marketing plan to rock Q3 and Q4.
We wax the marketing plan lyrical often, if you want some additional reading search Marketing Plan right here on Off Your Rocker, because it is a topic we keep coming back to because it is that important. Running through your activities, business, leisure or really anything without a plan to evaluate often leads to a failure.
Who could have planned for 2020!?!
For real. If you had pandemic marketing plan – ROCK ON! Many threw out the 2020 marketing plan and went into crisis or survival mode. Is it safe to say most everyone was scrambling in the unchartered time. Now that we are well into Q2, what lessons can we learn? Should we all write pandemic marketing plans? No! Should you have crisis plan? Maybe. Should you have a stop-gap strategy at-the-ready if everything falls apart? Yes.
Plan to evaluate a pivot
It was easier for teams to pivot from a plan versus starting from scratch in 2020. Existing plans guided and grounded activity for some, for others it gave a communication channel for policy and operation updates. We were reminded of the importance of staying positive in all marketing efforts and staying true to your brand. We celebrated the entrepreneurial spirit of our network and were honored to be a part of several brand launches in the back half of 2020.
Now is the time to look at the 2021 plan to evaluate what stays in, what stops and what needs to be added. Let’s get ready for the second half and move forward with purpose and intention to flourish the rest of the year.
Seamless, sharp, and sophisticated. That is the vision that Front Porch Marketing has for you and your brand as we share why you should style your Instagram highlights.
With the right color scheme, design, and icons, you can drive more views and engagement with your Instagram bio at little to no cost.
If you are looking for a push to execute this vision and wow your audience the next time, they see your page, this is the blog for you!
The Vision
When you open up your company’s Instagram page, what is the first thing you see? Most likely, your eyes go to the colorful posts or maybe a bold profile picture with a strong branding icon, but acting as an overlooked middleman is a row of highlight icons. Currently, there may be as little as 0 or as many as 100 on your page – the sky is the limit.
Truly, the only limit that is regarded is that only up to 100 pictures can be posted within a story highlight, but highlights – much like a reel – should be seamless, sharp, and sophisticated and not fragmented, sloppy, and cluttered. Most importantly, they should be an extension of your brand’s story.
The Highlight
Many take a lot of time and effort to create the perfect “story” to post on Instagram. Whether it includes colorful gifs, a unique poll, engaging videos, or a giveaway you are extending a vision to viewers about your brand and its values. What is disheartening about all that time and effort is that it dwindles in significance alongside the 24-hour frame that stories are set on. Plus it requires the utmost strategic thinking.
Now, with story highlight reels you are able to make the stories on your Instagram stay permanently on your profile for viewers to enjoy at any given moment. By adding this extra step to your Instagram branding strategy, you are able to strategically use a prime location on your bio and create an immediate place of engagement with users.
Step 1: Be Seamless
What is great about engagement is that you can cast the vision for what viewers see and find different ways to resonate with them. For example, aesthetics are incredibly favored amongst millennials and are a growing target market for many companies. Thus, considering aesthetics on all social media platforms allows you to connect with this audience and others like it.
To create a seamless experience for users, use highlights to promote content that can showcase your products or services, express your brand, drive traffic and market your business. If your profile has bold colors, seamlessly transition the same color palette to your story highlights while also extending a nod to your brand as a whole. If your posts have a color scheme, extend it to your highlight to establish immediate brand recognition or go with a splash of color to draw in your audience with a double look. No matter what you choose, think about your brand as a whole and embody that within your highlight story covers – the first picture that viewers see on a highlight reel.
Step 2: Be Sharp
When it comes to your story highlight covers, always use high-definition content and think “succinct” when it comes to titles. There is a 10–11 character count rule of thumb when it comes to highlight covers. The more characters you use, the higher the chance that your highlight title will end up with an ellipsis instead of the word you were trying to promote. Whether you use CTA words like “events,” “promotions,” “sales,” or “giveaways,” be consistent and above all, do not be misleading in any way.
Step 3: Be Sophisticated
Last but not least, when it comes to Instagram story highlights create a look of sophistication. By using sites like Canva, Unsplash, and/or Pinterest, there are 100’s of highlight cover designs that are pre-made and ready to go at a moments notice for you and your company. No matter if you choose icons, HD pictures, graphic designs or a color palette, always keep your brand at the forefront.
In Conclusion
First, to bring your Instagram to the next level, revamp the look of your Instagram’s aesthetics with a seamless, sharp, and sophisticated look. Second, when it comes to highlight covers think about what story you want your viewers to plug into. Third, see your platform through the viewers eyes to see which highlights you want them to engage with first. In summary, bring the middleman to the forefront.
Chances are you have seen a post or two about what days and what times are the best for posting on social media. And in fact, they are all probably right, and probably wrong. You see, the best time and place for YOUR social media is totally dependent upon your followers.
Short Cuts to an Optimal Social Media Time and Place Posting Schedule
What people want is a quick fix to their social media. A set-it-and-forget it system that they can follow that requires the least amount of work. But social media is not a broadcast channel like television, radio, or a print ad. Social media is supposed to be SOCIAL. Your social media channels are the place where you can actually have one-on-one conversations with people who love your brand already. How do you know they love you already? They’ve chosen to follow you, haven’t they? So talk with them when they are sitting there ready to have that conversation.
Sure, there are general guidelines for posting on social media channels, many of which have to do with putting yourself in someone else’s shoes for a moment. When are people most likely scrolling thru Instagram? What are people doing on their lunch break besides eating? (hint: scrolling thru Instagram) What’s the last thing that people do before they go to sleep at night, while they’re laying in bed? (another hint: scrolling thru Instagram) You get the picture. So how do you determine what social media channels and times are the best for your brand? When can you maximize a conversation with your followers going forward? The short answer is “the past”.
The Right Channel for Your Social Media
Each social media platform has a specific and different purpose. By offering a little bit different perspective and content on each channel of social media (instead of using the channels to broadcast like a tv or radio station) a company can show their many sides and offer a more nuanced look at their company, much like you would develop a friendship with a real person and grow to appreciate the many facets of their personality. So after you’ve given your social media channels a spring cleaning, start looking at your analytics.
Social Media Analytics
Every platform you post on for your brand has some form of analytics. You can see a surprising amount of information about your followers in the insights part of your dashboard, whatever the platform. One of the most valuable pieces of information in there is when your followers are on the platform. Start there. Your followers might be the breakfast crowd, in which case 6:15 – 8:30am is a good time for you. Maybe your followers are night owls in which case, program your posts (or manually post them) after 9:00pm.
With 63% of American users checking Instagram at least once a day, and 74% of American users checking Facebook once a day – according to Hootsuite – , you’re sure to find at least one and probably more than one heavy use time in your follower insights.
Scheduling platforms like Hootsuite, Buffer and Planoly make it even easier – they look at the analytics of your followers and tell you the best times to post without the research. Taking advantage of these low-cost automation platforms can save you valuable time, so you can concentrate your efforts on content creation.
Past Performance
Look at your social media feed on any channel as an indicator of what to post in the future. Which posts did well? What type of content got the most likes or comments? Do more of that. Look to your past performance to guide your future endeavors.
What are your competitors doing?
Competitive research is not just for branding and creative. Take a look at what your competitors are posting – what, when and where – when you’re setting up your optimal schedule. Look for patterns in not just your own feed, but in the similar feeds of your competitors and do more of what they are doing the best.
Post, Rinse, Repeat
Testing your content in different forms and at different times will also provide key insights when scheduling the best times and places for your social media as part of your content marketing plan. There is no one-size-fits-all best time solution that will fit every grand, as your brand’s best time and best platform are just as unique as your branding.
With a little effort upfront, you can glean insights into your audience that will not only increase your engagement, but actually help your followers even more. They have questions they want answered and you have the answer – so use the information that is readily available and answer that question sooner.
Spring cleaning comes in many forms but have you extended it to your social media? Although this sounds like an odd notion, tidying up your social media ensures that your online platforms are building up daily engagement and generating leads.
When you don’t pay attention to your social pages, your platforms become dated – something that should always be a priority to avoid.
By focusing on these five points in your social media, you can make sure to revamp your social presence, renew your look, and refocus your brand strategy.
The Logo
When it comes to spring cleaning, start out with the basics. Your logo! Are your colors dated? Should you go brighter? Bolder? Is your logo still considered modern? These are all questions you should ask yourself to make sure that your company is putting their best foot forward and aligning with today’s day and age.
The Header
The header is one of the first things that your viewers will see when they come to Facebook and LinkedIn! When you look at it, ask yourself if the picture is…
High quality?
Modern or dated?
Reflecting the season your company is in?
Updated with the awards and certificates your company has gotten throughout the year?
Used across all platforms?
Once these questions are answered, your social media strategy is that much closer to being polished.
The Bio
The bio for your company may be short and sweet or long and informative but is it as updated as possible? Are there new hashtags you want to include that are easily found? Are there any typos you may have missed the first time you wrote it?
No matter how fantastic your bio may be, the smallest writing error can cast doubt about your capabilities to be detail-oriented. This is a mistake you never want to have reflected in your platforms.
The Feed
When it comes to your feed you want to make sure that it is an extension of your latest brand strategy. If your brand is bold then extend that message through bold colors, sharp photos, and succinct captions. If your brand is playful then extend your brand through bright colors, whimsical photos, and emojis.
Now that you know what you want your feed to look like, look at it from a grander scale.
Do the last posts reflect a past brand strategy? Do you want that to be the first thing that viewers note? Or do you have a new brand strategy that you want to promote and want that to be the focal point?
Whatever the case, you will want the most current brand strategy to be noticeable at first glance. Take the time to see your company from the eyes of your viewers.
The Website
When your customers look for your website, are they able to find it easily? If not, you may need to revamp and renew the list of keywords that is used for your SEO (Search Engine Optimization) on each page.
By using the most up-to-date keywords, you’re able to make sure that your site is found in an easy manner. Decreasing the level of friction for customers to be able to locate your website and find the information they are looking for is important because it can be the difference of gaining or losing a lead.
You’ll also want to make sure that all the tweaks that you make on your social media platforms are extended to your site. If you made the colors brighter on your logo, extend that color palette to your site. If you modernized your feed, make sure that your photos and messaging on your site reflect that change. For every action there will always be a reaction.
The Conclusion
No matter how big or small your spring cleaning is, always keep your brand at the forefront. Taking the time to be detail-oriented, using these focal points, and putting your brand first is sure to create a springtime glow for you and your company.
We have put together a must-read list of ’10 marketing books for 10 years’. Front Porch Marketing turns 10-years-old this month! Marketing has been constantly evolving over the past decade. As an all-remote, agile marketing company, we’ve evolved right along with it. But sometimes it can get hard to stay on top of all the changes.
That’s why we turn time and time again to the experts in our marketing books. In honor of our 10th anniversary, we rounded up 10 must-read marketing books that we think demonstrate positive perspectives and practical advice.
Books are one of the easiest ways we know to dive into new marketing topics. Then we can grow our practice and application of that knowledge. We hope these suggestions offer you some inspiring new perspectives on the ever-evolving world of marketing and help you stay on top of all the changes. If we can help you with your marketing challenges in any way, please ask!
Must Reads: 10 Marketing Books for 10 Years – our marketing reading list for 2021
This is one of our favorites. Seth teaches you how to frame your marketing messages so that your customers will willingly accept them. Permission marketing enables brands to cultivate long-term relationships with customers. This builds trust and ultimately increases the likelihood of making a sale. Seth challenges you to only talk to people who are already raising their hand asking to speak with you. Then he shows how this customer is your most valuable one.
This one is near and dear to our own Front Porch Marketing mantra. Adam – an award-winning researcher and professor – says that the key to success is not ambition or greed, but thoughtfulness. Good guys will indeed finish first in Adam’s worldview. And he gives ample evidence and example to prove it.
Karen leads with proven and practical digital strategies to boost client leads. She shows you how to increase email click-through rates and generate higher opt-in rates. She shares how to assess your current digital marketing channels like SEO, email and PPC and optimize them for better results. And with an emphasis on small business, this book serves as a handbook to make the most of every marketing dollar.
Tyrona, a Google marketing alum, offers valuable information on attracting and converting customers using inbound marketing. With SEO, blogging, social media and email marketing as your toolkit, follow Tyrona’s step-by-step system to set up and deliver an inbound marketing plan. Turn strangers into visitors, visitors into leads, leads into customers and customers into loyalists using minimal resources.
The authors of this book base their thinking on a study of 150 strategic marketing moves spanning more than 100 years and 30 industries. They show you how to build lasting success from creating a new market space (a blue ocean) in which there are no competitors. This book represents a ground-breaking new perspective because dominant marketing thinking for the past 25 years has been concerned with creating revenue by taking market share away from a competitor.
Miri helps brands understand the why and how of infusing their marketing strategies and tactics with an authentic voice that will resonate with consumers. This book serves as a template for helping brands discover that voice, and their story, and structuring them to share insights with their customers.
Joe and Robert – the founder and the Chief Strategy Advisor for the Content Marketing Institute – share bold thinking putting content at the forefront of marketing. They’ll help you create value for consumers and instill loyalty in your followers. This book outlines how to look at marketing as a profit center instead of a cost center. Content marketing helps brands own media instead of purchasing it.
Joe, the former head of strategy at social media giant Reddit, offers effective engagement strategies on social media through the lens of human psychology, neuroanatomy, biology and anthropology. Using more than a decade of experience, he explains consumer behavior in social media in terms of how the different social platforms each represent different mindsets: the Id, the Ego, and the Superego.
From the MIT Press, Anindya draws from his extensive research in the US, Europe and Asia using real-world examples from global companies to explain consumer behavior in the mobile realm. He identifies nine forces that shape consumer behavior and how to tap into those forces to influence shoppers and maximize brand opportunities.
Before jumping into content marketing, step back and assess what the core business problems are that content marketing can solve. Steve offers a guide to identify and define those problems. Then he helps you understand where content marketing can add the most value for your brand. Content marketing is more than just writing and design, and Steve teaches better techniques for distribution, measurement and optimization.
Let us know if you’ve read some of these, or have others that are your favorites! Please share your favorite marketing books in the comments to make our list more complete.
If you’re like a lot of businesses this year, you threw out your 2020 marketing plan and have been in triage mode for six months. Q4 is the perfect time to re-evaluate your company’s marketing plan to include a good marketing planning outline and process, messaging, strategies and brand.
This year’s best laid marketing plans were most likely laid to waste in the second quarter. It’s now Q4 of a very weird year – speaking from, well, every point of view – and everyone is working under the guise of not knowing what is coming next or when. Some businesses are continuing to just execute 2020 marketing strategies with messaging that is not currently relevant to growing their top line or their bottom line. Stop reacting and get proactive with your brand.
Typically, clients reflect and plan ahead this time of year, and this Q4 should be no exception.
In fact, we recommend doubling down on the planning. This year though, planning may look a lot like pivoting for most businesses. There is very little business-as-usual going on, and your company’s business plan should reflect that fact.
We are working with clients that are facing different year end results – from more than 75% decline in sales, to flat, to having the best year ever. We have clients who’s marketing plan has them pivoting completely and launching new brands, born of the new normal or a long-held dream. But the one thing all of our clients have in common right now is that they are planning in order to be able to continue to pivot if need be. They are ensuring that their future strategies will be on-brand even if the content has to change.
Now is the perfect time to step back from your business plan and take an objective perspective on your company’s state of affairs.
Is your brand’s marketing plan going in the right direction? Do you need a more focused or broader message? Are your communication strategies getting you in front of the right customers on the right social media channel? Is your brand voice in tune with the state of the world? Know who you are, what you stand for and how to communicate that mission to your customers. What is your highest and best use? When you have a plan, this is how you can frame all of your future content – even if it keeps changing.
Plan ahead to pivot.
Planning a marketing infrastructure to put in place now and building on it through Q1 and Q2 of next year can help pivot your brand toward a new goal, refine your mission and elevate your relevancy. Have a plan in place to be able to address the unknown needs of your customers as they arise in 2021. You don’t necessarily need the answers now, but you need to have a plan to be able to answer the questions your customers will have. Your marketing plan for next year should include key messages, strategies, a budget, timeline and content calendar through Q2 of 2021 to carry your company into Q3. Spend your marketing time wisely this quarter to build the brand you’ve always wanted to become next quarter and beyond.
Did you know that anxiety is normal? It actually can be a good thing because it means you are paying attention. Whether we internalize or externalize it, everyone deals with it differently. Most people actually experience it from an early age. According to the Anxiety and Depression Association of America, almost 18% of American adults have an anxiety disorder. That is practically 40 million people! The key to managing your anxiety is first acknowledging it. We have provided a guide to help during these stressful times.
Identify Your Triggers
Anxiety triggers will be different for everyone. Caffeine, alcohol, driving/traveling, genetics, and a stressful work environment are common triggers. Once identified, you should try to limit your exposure. Being hyperaware can help you avoid certain situations. If you can’t limit exposure, you may try consulting a therapist to help with changing negative thought patterns using CBT, or even just talking to a professional regularly.
Put Things Into Perspective
Often times our minds spiral and blow things out of proportion. If you find yourself going down the rabbit hole, measure the situation. Imagine a scale with one side being the more reasonable outcome, and the other the out-of-control option your brain has formulated. Chances are, whatever you are worrying about is much closer on the spectrum to the reasonable outcome. This should help you steer yourself back onto the path of positive thinking.
Drink Lots of Water
Hopefully you do this already, but dehydration can spur panic attacks. Be sure to hydrate to avoid those pitfalls and manage your anxiety effectively.
Exercise Daily
Anxiety oftentimes spikes while we are inactive. Getting even 30 minutes of exercise a day will help relieve tension and release endorphins.
Establish A Sleep Schedule
Sleep studies have shown the average adults needs 7-9 hours a night. It is also best to be asleep anytime between 8 and 12. When we are rested we are our best selves! Setting a routine can help manage your stress better. A sleep schedule is one more thing you can control, which can lessen anxiety.
Key Takeaway
We are lucky to live in a time where anxiety is normalized now more than ever. Above all, you need to do what is best for you, whether that be simple DIY tricks, counseling, or medication. We want to help in any way we can, and hope we have provided a helpful guide for managing your anxiety!
We once again find ourselves, think agility, at a new threshold as our state and country reemerge from quarantine and businesses are making decisions on their next step. The initial rush of the digital pivot is fading … the next opportunity is stamina and easing back into the new normal, whatever that may be.
However, before we start running that ball, let’s just pause and celebrate the WINS over the past five weeks.
With collaboration of the students, parents, administration and teachers, Faith Family Academy was able to continue to serve their student body food, technology and knowledge. They did not miss a beat. Faith Family Academy, you rock!
To Mister Sweeper, who
continues to hire when so many are looking for employment AND keeping streets,
parking lots and garages clean, an especially important job right now! Mister Sweeper, you rock!
Agility Rules!
To Corps Team Dallas, who
continue to support clients in their hiring, pipeline and talent continuity plans,
plus the virtual edition of “What We Love about Dallas,” was a go-to guide for entertainment
this month! Corp
Team Dallas, you rock!
Despite Big Al’s business being significantly hindered during shelter in place every week they have continue to give big with 100+ meal donations to first responders and the underserved community partners, like Family Gateway, Ronald McDonald House, Genesis Women’s Shelter and UTSW first responders. Big Al’s, you rock!
Essential workers that found a new way to safely do business, you rock!
Entrepreneurs who continue to forge ahead despite many unknowns with business and marketing plans, you rock!
Non-profits that are using creative means to serve their clients, you rock!
Therefore, Stay-at-home parents that are navigating new schedules and systems, you rock!
To the kids (especially
seniors) that are mourning traditions missed, but are finding creative
alternatives, you rock!
Above all, all accomplishments, are worth cheering. Find reasons to celebrate and promote good news and good deeds. Recognize all the daily, tiny actions and choices that are keeping our community moving. If we did not catch you in this wrap up, know that we think you rock!
As we are staying-at-home, trying to flatten the curve, how should businesses and non-profits adjust their marketing strategies?
Double down on digital.
There is substantial evidence to suggest that the next new normal will look very different. Much as 9/11 changed how we fly, this pandemic will change much of how we live our everyday lives.
Tap the Breaks
A business leader’s first reaction may be to slam on the breaks on marketing. Knee-jerk reactions are not helpful. Decisions made from fear are not helpful.
Let’s gently tap the breaks.
Yes, overall spending on digital ads is down 33% and spending on traditional media is down 39% from what companies had expected to lay out. But Nielsen data shows that when people are forced to stay inside, they watch about 60% more content than usual.
And, there is more good news. Home goods saw a 51% sales increase in Q1.
Don’t stop all your marketing and advertising. If your company or organization stops marketing all together, when shelter-in-place ends, you will have to start all over again introducing your company to consumers and clients.
Double Down on Digital
Advertising is most effective when it is consistent. Shift your advertising spend instead of just stopping suddenly.
While everyone else is pulling back, you may be able to maximize your ad spend. Because there has been such a steep drop ad spending, your company can take advantage of cheaper rates and lower bids on pay-per-click advertising.
“The best time to double down is when others are not. You may not see the biggest return right away, but in the long term, you will.”
Email is a crucial part of your marketing mix. Remind your customers through email that although storefronts may be closed, they can still purchase your products and services online. Don’t go in for the hard sell, just be reassuring and compassionate. Remind them that you are here for them, in whatever capacity that may be, no matter what.
Your company is on the metaphorical Ark right now. Unlike the housing crisis and other events before it, we can see land (relief) in sight.
We are pleased to see companies coming to us to re-fresh their brands. Companies are asking us to update their collateral materials. And, some are asking us to help them double down on digital.
At some point, we will be able to go back to our everyday lives, with new and different habits to practice. Prepare now for that moment when you reach land. And in case we must get back on the Ark again, you’ll know what to do.
Experts including Mark Zuckerberg say 2020 is the year social media becomes less social and more private. What are these social media trends and channels for 2020, and how will they affect business?
A Hootsuite study
highlighted these five trends:
1. Social media networks are doubling down on one-to-one channels. This means marketers are personalizing and customizing their efforts by truly getting to know their customers. An excellent example of this is a “Suggestions for you” message on an online website. Amazon does this exceedingly well with the “Customers Also Bought” pop-up suggestion.
2. Employers must use social media to amplify employee trust & pass it along to consumers.
3. New trends show that TikTok growth may be declining, so
marketers should approach new apps with caution.
4. Marketers feel threatened by a decrease in organic reach (which is the number of eyes that have seen a post without using paid social). As a result, they must juggle short-term sales and long-term brand building.
5. There is a gap between tools existing to meet the demand of social and the skills of marketers. In other words, the tools are there but people may not possess the knowledge on how to use them.
Hootsuite CEO Ryan Holmes predicts there will be more private messaging and one-to-one platforms this year. He also notes how companies are speaking out on social media channels. This is an important change because people are now more interested in companies that support their values; therefore, silence is no longer a viable option. Holmes also notes the recent trend that “encourage(s) users to engage with videos and photos on their own merits, rather than simply following the herd.” To conclude he brings to attention how ads may reach a breaking point. Users are overloaded by apps and 86 million users now use ad-blocking software, which is used on $20 billion worth of ads in the U.S. annually.
Social Media Channels:
It is important to have a presence on all or most channels
to diversify your repertoire and reach various groups. However, what works for
one channel may not work for another. Here are some of our suggestions, with
help from Search
Engine Journal.
Facebook- tried and true. No matter what industry you are in, you should have a FB account.
Twitter- it is a nonstop conversation! This article from Search Engine Journal encourages your business to get to tweeting if you are in marketing, entertainment, sports, or politics.
LinkedIn- useful if you are looking for professionals to hire, partner with, etc.
Instagram- especially beneficial for product-based businesses, influencers, and coaches. The shoppable posts feature added in 2018 has increased product-based business most notably. FYI- 63% of users are between the ages of 18 to 34, so take this into consideration when forming your audience.
Snapchat- definitely a go if you have a much younger target audience. Best for behind-the scenes, user-generated content.
Pinterest- if your audience is predominantly female and/or if you utilize lots of visual interest.
Reddit- has forums dedicated to a vast array of topics. Here it is all about finding the niches where your potential customer is active.
What now?
The Porch encourages you to first solidify your presence on channels and then decide what works best for your business. If you are flourishing on a particular channel, you may want to consider doubling down on your socials for that channel.
This provides more value to the consumer and helps you expand your reach. As business becomes more customer-focused, it is vital to stay up to date on the latest social media trends and channels for 2020. As marketers, we will never cease to stay ahead of the curve, putting all efforts towards meeting our customers when and where they need us.