This week, we’re welcoming Andrew Porter, our newest intern rocker, to the team!

1. What makes you want to have a career in marketing, Andrew Porter?

I’ve grown up watching my mom create this awesome company from the ground up and achieve so much in little time. It really motivates me to be successful seeing her achieve her dream and work so hard to obtain it. I want to be able to do what I want in the future as well and achieve my dream. Marketing has a special place in my heart and really does interest me in my future career endeavors.

2. What is one of the biggest lessons you’ve learned so far in your life?

There are many obstacles in life, but you end up gaining more from these obstacles than you have lost, if you choose to conquer the obstacles.

3. If you could describe Andrew Porter in three words, what would they be?

The three words I’d use to describe myself would be hardworking, funny, and committed.

4. What are your goals for your time at Front Porch Marketing?

I really want to get my foot in the door with this marketing internship, and get some real life business experience for the future. I have 5 specific goals that I’d like to conquer while at Front Porch:

1) I will be able to professional handle myself according to the certain business or personal situation that is present. And learn from those that have more experience than I do.

2) I will be able to communicate with clients and strangers effectively for the benefit of me and others.

3) I will be able to effectively navigate the internet accordingly while also being proficient in Microsoft 365.

4) I will be able to successfully balance the many activities that go on in my everyday life with my multiple jobs, hanging with friends, and sleeping.

5) I will be able to build a basic understanding of marketing principles to assist clients in attaining their long-time goals.

5. If you could go to dinner with one person living or dead who would it be?

One person I’d definitely want to go to dinner with would be Chris Farley. He is my favorite comedian and is literally so funny. I’d love to see him in person do his Matt Foley: Van Down by the River skit from SNL.

6. What is a fun fact about you?

I am currently the Vice President of Recruitment of the Interfraternity Council (IFC) at Rollins College and the Brotherhood Chair of SAE.

When was the last time you took inventory of your company website?

Are you scratching your head trying to remember when you last took inventory of your company website? Chances are, this might very well be the case. We sometimes overlook the critical role our website plays in our marketing efforts. For marketing to be effective, every touch point needs to be in alignment – including our website. While you’re spring cleaning your brand, don’t forget your website!

Now that you’re thinking about your site, let’s spend a few minutes talking about some of the questions you’ll want to ask yourself to determine if your website passes the test or if it could use a refresh or maybe even a complete redesign. 

Company Website Inventory Questions:

• Does your website reflect your brand? What words have you heard your customer’s use to describe your website? Are they in alignment with how you want them to perceive your brand?
• How does your site stack up to current design trends? Is your design aesthetic simple and minimalistic?
• Is your content current? If not, why? Are you just not taking the time to update your content regularly? Or does your website platform make you rely on someone else to make changes?
• What website platform are you using? Is it using the latest technology and plugins? If not, your visitors may very well not have the best user experience on your site.
• Is your site getting a lot of bot traffic? If so, it may be time to improve your website security.

Steps to Take in an Inventory Process

These are just a handful of the questions you might ask yourself. Others can range from SEO to responsive design to supporting a content marketing strategy. Whatever the reason, if you answered a resounding “Yes” to one or more of these questions, it might be time to dig in your heels and get started. Which leads to the question, what steps are involved to launch a refreshed or new website?

• Audit your current site. Ask yourself. What is working? What isn’t?
• Research your competitors for best-in-class sites
• Develop your creative brief (define your target audience, brand guidelines, what are we communicating, goals, priorities, etc.)
• Establish a timeline
• Wireframe development
• Content development
• Design your site
• Develop and test your site
• Launch your new site

Why Your Site Needs to be Just Right

It may seem overwhelming at first, but when you breakdown the “Why” behind redesigning your site and the steps to implementation, you’ll realize that a new and improved site is right at your fingertips!

Setting up and running a successful marketing internship program is an important step to the future success of both your company and the next generation of marketers. Bottom line: what’s in it for you as a company is the creation of a skilled employee pipeline. You’ve taught them, you’ve trained them, and they know your business. All of those attributes will most likely make these interns your best next employees.

How to start your internship program? Start small with the intention of hiring one intern for one semester. With a 5-6 month window for the internship, you can more easily structure what the intern will do during their tenure with you. Be sure to ask your intern what they want to learn, and what they would like to get out of the internship. Also, take the time to coordinate with their college if need be, so that they receive college credit for their internship if that is an option. And most importantly, pay your intern a fair hourly wage for their contribution to your business.

Marketing Internship 101 – Training.

Begin an intern’s employment with introductions and training. Have a blog and/or website? Add them to the team and write an introductory post so clients, customers and the general public can get to know your talented intern. This also gives the marketing intern a link that they can include on the LinkedIn profile, legitimatizing their career before they graduate. In turn, introduce the intern to each person in the company, and ask them to explain what they do and how it fits into the big picture.

Ideally you’ll want your marketing intern to spend some quality time shadowing different people in your company to get the full picture of marketing: PR, copywriting, design, social media, analytics, etc. Encourage the rest of your company to be supportive of your intern in their language and actions. Make sure their first experience in marketing is a positive one!

Interns learn by doing, so show them how to do it.

Then, help your intern get comfortable on the platforms you use to do business, whether that’s WordPress, Google Analytics, Buffer, or any of the social media platforms. For a marketing internship, shadow days can help with this learning. After initial shadow days, interns can be given compartmentalized parts of jobs to complete: image search on a stock site, compiling social media stats monthly on an Excel spreadsheet, and even writing blog posts on topics that they are learning in school. The more you teach them, the more they can run with something and help you!

Set them free and watch them succeed!

Once your intern has mastered some tasks, give them something that they can own: a specific client report, a research project, a white paper, or an organizational project. They could also own a role like proofreading or coordinating employee content for blog posts. Your intern could then teach everyone what they’ve learned at the end of the project.

When you help the next generation of marketing students gain access to a “real” job by offering them an internship, you are paying it forward for everyone that helped you in your early career. And at the end of the internship, you’ll most likely have a successful full-time employee ready to hire. At Front Porch Marketing, we regularly hire one or more college student interns all year long, and add high school student interns from Ursuline Academy of Dallas. We love working with interns and highly recommend adding them to your staff.

Marketing leaders, what are you doing to nurture relationships with your customers?

Consistency and connection nurture relationships. Sure, loyalty and points programs are tactics that bring brands and customers closer together.

But genuine allegiance is an outcome.

A recent conversation with a marketing leader provided inspiration. This marketing leader has had some challenges. But realized the value of marketing.

The company had cut the marketing budget. All the momentum that person built was put to a halt. And then the company brought in a consultant. First, he asked her what was happening on the marketing front. To which she replied, “Nothing.’ And, obviously he was shocked.

How to foster genuine relationships.

Business leaders do these four things:

1. Conviction – Know the brand. Marketing leaders walk the talk. And they demonstrate it every touchpoint. Then, clients and their customers can see it and feel it.
2. Consistency – Do you have a message map for your client? Share the value proposition of the brands you work on, on every platform, consistently.
3. Communication – Know your audience. Then recognize: how do they want to communicate? It isn’t about you. It is about what works for them. Marketing leaders will recognize this and pivot messaging to solve clients’ problems in a way that is meaningful and relevant to the client.
4. Connection – If there is consistency communicating the message, then the connection will happen. But as a marketing leader, how do you deepen the ties with your client and their customers?
   • Weekly meetings with clients
   • Weekly catch-up calls on both status of projects, and how pain points with consumers are being addressed
   • Notes on special days to recognize achievements
   • Boundaries set on both sides, so that both marketing and client are set up to succeed

Marketing leadership: Take inspiration. Deepen connections. Accelerate growth.

We love to partner with smart leaders who value marketing. And, if we can help, let’s talk about mutual partnership to grow top line sales.

Pinterest fails like these make me snort laugh.

It is terrible, I know, but they are so funny! Perhaps because they are relatable. You see something, you think you can do it, it turns out differently than you planned.

“The more the plans fail the more the planner’s plan.” Ronald Reagan

It’s time to evaluate your marketing strategy for the second half of the year. With Q1 in the rearview mirror, and Q2 well underway now is the time to plan what comes next.

We wax the marketing plan lyrical often, additional reading can be found by searching Marketing Plan right here on Off Your Rocker, because it is a topic we keep coming back to because it is that important. Running through your activities, business, leisure or really anything without a plan often leads to failure and even the best laid plans fail. When and if plans start failing it is time to dig and plan some more.

Planning 101: Be Proactive

For any project or initiative to succeed, it must be carefully thought out. One of the key qualities of any project manager is to be proactive. This comes because of good planning. Proactively address potential problems and prepare possible ways to fix them while they are still predictions. Challenges like inadequate funds and resources, low staffing, or poor time management – are likely to arise in any plan. Effective planning lets you see them and fix them before they hinder the desired outcomes. 

Pinterest Fail? Evaluate and Pivot

It is easier for teams to pivot from a plan versus starting from scratch. Existing plans guide and ground activity. Even if an initiative or project is failing or failed pivot and plan some more! In the pivot remember the importance of staying positive and true to your brand.

Now is the time to look at the 2022 plan and evaluate what stays in, what stops and what needs to be added. Let’s get ready for the second half and move forward with purpose and intention to thrive the rest of the year. If you need a marketing planning partner, give us a holler!

Recent readings over Spring and Easter Breaks provided four great reminders for me as a business leader. And I hope they do the same for y’all too.

For those of you who do not know, one half of my heart – my son – attends Rollins College in Winter Park, Florida, right outside Orlando.

We stayed at one of my favorite beaches over Easter, New Smyrna Beach, which is a hour drive from my “son~shine.” And, where I purchased a beach condo, aka short-term rental investment property, earlier this year. It is affectionately deemed the “money pit.” But that is a blog for another day. I digress.

Reminder One: Be a GD Cheetah

A beach read was Glennon Doyle’s Untamed. She shares a visit to the zoo and the Cheetah Run. The cheetah, Tabitha, is tamed. She performs on queue.

A little girl asked, “Doesn’t she miss the wild?”

Zookeeper comes back with a BS answer.

Doyle writes that Tabitha would sigh and say, “I should be grateful. I have a good enough life here. It is crazy to long for what does not even exist.”

“I’d say: Tabitha. You are not crazy. You are a GD cheetah.”

That had such a profound effect on me. I later cried as I read the excerpt aloud to my daughter. Without the GD, of course. And I asked her to promise me to always be herself. To be a cheetah.

Reminder Two: Finding Leverage

Not as an emotional experience for me, but profound none the less. Reading the latest issue of Entrepreneur Magazine.

Time is our inventory.

An article by Adam Bornstein explores business growth by not necessarily adding more people. Rather, exploring this. “Smart growth is not about spending more time, nor is it about maxing out your time. It is about finding leverage.”

Reminder Three: Damn the Sycophants

I cannot remember what the article was about. It was the word. The word I had to look up.

I was reminded, although sometimes painful, I treasure those around me who are not this.

Surround yourself with talented people. Those who are smarter than you. Formidable team members push back. They may not think like you. But they make the organization better. These folks fill in for your short falls.

Reminder Four: Being Too Efficient

In a past life, I was ultra-organized. I am a Franklin Covey Planner Training Course graduate for heaven’s sake. Organized all the things in my office and life.

Then, I started Front Porch Marketing. And, had my second child at an “advanced maternal age.”

Words quoted from Edward Tenner in another Entrepreneur Magazine article spoke to me. In summary, big business always has the advantage. However, entrepreneurs combine technology with connection to people. Something big companies cannot do.

Jason Feifer, author of the article, cited Blockbuster and Netflix as an example. Early in my career collaborating with folks at Blockbuster and Viacom shaped me into who I am today. And I am eternally grateful for those experiences. I saw how they tried to evolve. As well as saw what was attempted and did not happen. These learnings were invaluable.

So I hope these four reminders for business that I learned this spring will resonate with you too!

Are you ready to spring clean your brand for 2022?

Spring is in the air! As much as we need to enjoy this time and “smell the roses” it’s time to go through your media channels and update them. Use the idea of spring cleaning on your brand and your company’s media assets to help you stay relevant with what’s going on in terms of design, copy, content, PR and media to be competitive in today’s marketplace. Maybe its time for a marketing audit?

Could your logo use updating?

Let’s first start with your logo. Is it still relevant? Does it convey what your company stands for and the products/services you provide? Maybe it doesn’t necessarily need to change, it just might need an update. Use these questions as more of a checklist, and think about your logo against the backdrop of your company’s competitors’ logos. Sometimes business have had the same logo for decades and it works, but sometimes it does not. What these companies often do is simplify their logo, and clean up the look of it to make it feel more modern.

Is your social media talking to the right people in the right way?

Try a spring cleaning social audit:

It’s time to get your hands dirty and do some data analysis – spring clean your social media. Take a look at the insights/analytics offered on each of your social media platforms to find out better times to post. See what content you have posted in the past that got the most likes and comments, and then do more of that. Long-term, you can record your followers and likes in an excel sheet or Google sheet, to track changes from month to month. Or you can subscribe to a scheduling app like Buffer or Hootsuite to post your social media. Those types of platforms have great analytics to track your engagement over time.

Then do a competitive analysis:

Hello Neighbor! Your social media be doing well and be on track, but it’s important that you see what your competitors are up to as well. Pablo Picasso once said “good artists copy, great artist steal.” Now don’t take this advice literally, but don’t be afraid to adopt similar strategies that other companies in your industry are doing. It’s a great place to start. Work smarter not harder. Start with something that works in your industry, make it your own, and then improve on it.

Brush the cobwebs off your website.

Your website is your company’s home. This is probably the most important place to focus your spring cleaning because this where you want your clients to go – again and again. Since this is your brand’s home, how good is your homepage? Make sure you have quality imagery, an engaging font, and text that flows well when read.

It’s important to consider not only how your website looks, but also how it works. Is it easy to navigate your website? Does your website answer the questions that people would ask about your product or service? You might also consider adding Google Analytics code to your website so that you can study your site visits. Where do visitors come from? What pages do they read? How long are they staying on your site? This information can help you continue to build a better and better website over time.

Conclusion:

It’s important to stay up to date with your brand’s image online and this spring is the perfect time to do it. Get your spring cleaning done sooner than later, and welcome your customers and fans into your remodeled “house” the rest of the year!

AHA Moments are happening again!

AHAs and WHOAs. When the way the world of work is done shifts, like it did Q1 of 2022, you can expect a little bit of both. Our annual team kick off meeting this year was an AHA for us! Unfortunately, not everyone could make it. But it was the first time for us to meet two team members in person. They had joined us in 2021, but we had not all met in person yet. Such a great AHA moment!

We were also so excited to be onsite with our client last week. Their manufacturing facility inspires. Yes, we creative individuals love being in this environment because we can have lots of AHA moments together. Then, some of us go into a cave for a few hours after to recharge, taking all that inspiration with us to create. That meeting was the first time we met our client of several months in person vs via a screen. We hugged, natch.

WHOA, I’m not sure I’m ready for this.

In a catch-up lunch, Friday, a longtime advocate of ours was very anxious. And he admitted, he’s a bit angry. He starts international business travel again full throttle this week. He liked his pandemic routine. WHOA. We all kind of got used that didn’t we?

Another client of ours brought us on board recently. Their team is overstretched all the way around. Trade shows and conference are back now in person, and that adds a lot of extra marketing work to their plate. What’s extra hard for them right now is the fact that some of their clients are demanding online events as well. So, WHOA, they are now doing double the work.

We’ve been virtually ready for this for years.

Between all the client AHAs and WHOAs, it’s easy for us to just keep rollin’. Eleven years ago this month, we were founded on a virtual model. So, not much changed for us workstyle wise over the past two years. The rest of the world finally realized what a great model remote work is, and caught up to us!

Now the “Hybrid” work is emerging. Hybrid offices practice some time in the office and some time remote. According to U.S. News & World Report, the younger generations love the hybrid idea. But, they also love the connection of the face-to-face model. The older generation, who were the yuppies of the ‘80s, working 70 hours a week, now prefer not to be in the office all the time. And everyone seems to still be moving forward, getting things done. So remote and hybrid models are making more sense to a lot of workers.

Different work styles can work together.

Whatever style you or your team members or clients chose, be kind and carry on. You CAN work together! Remember professionals of all industries and levels are going through AHAs and WHOAs of their own as 2022 progresses. It may take some people time to settle in to their optimum work style, and make it work for their family, their team, and their company.

How to make working together easier.

When you’re working together, the key to a successful partner relationship between an agency and an in-house marketing client is articulating goals on both sides. What does the in-house marketing director want out of the partnership? What role(s) will the agency fill? And for those on the agency side: what is the expertise that you are offering and how will it fit into the work and process of the in-house marketing department. Ultimately, what common goal is everyone working toward?

3 traits of a successful in-house marketing director (when working with an agency):

1. Treat the agency like a partner. Be available. Share the wins and the losses. Exchange information and best practices. Work united toward a common goal.
2. Let people do their job. It has been said many times – surround yourself with smart people and let them do their jobs. This is very true when working with an agency. You, as the in-house marketing director, know your brand better than anyone. But the agency will have deep knowledge in how to market your brand to the right people, at the right time, and in the right place. Take advantage of this expertise.
3. Be clear, concise and direct. Communication is key to a great in-house/agency working relationship. Having clear goals and being able give good feedback will make the process of creating great work run smoother.

3 traits of a successful agency (when working with an in-house client):

1. Be transparent. Give real world examples with data and KPI results to show that you know how to do this work successfully. Show and tell your successes that relate to your new client’s business to increase their confidence in your expertise.
2. Flatten your organization when it comes to direct contact. Allow clients to be able to communicate directly with different members of your team if they need an opinion on a specific matter. Shielding most of your agency from the client and running everything through gate-keeping account service people prevents deeper brand knowledge and deeper connections.
3. Prepare to collaborate. Including your client in the creative process will not only make the working relationship work better, the client will have the opportunity to “own” the idea with you. Then, you’ll have no better champion for your idea than your client as it moves up the C-Suite approval chain.

Growing your partnership and working together – in-house and agency – requires determination. First, be determined to recognize the value of the people that you are working with. And then, be steadfast in your determination to succeed together.

Working as public relations professionals, we have found that there are four key best practices for PR success to incorporate into your process.

1st Best Practice for PR: Generate Enduring Ideas

One of the most important best practices for PR is to always be generating ideas. First, this includes story angles, data-driven research, strategies, op-ed pieces, profiles and annual editorial reporting. Then, the consistency of coverage depends on innovative thinking. The client will not always have a newsworthy agenda to publicize.

It’s a Public Relations professional’s job to energize conversations that will keep the media interested. The goal is to keep clients in the news. Constantly have a pulse on what is trending in news and where the client can fit into a news cycle. 

2nd: Practice Proactive and Responsive Communication

Proactive communication is undoubtedly the key metric to illustrating your commitment to the client, and a best practice for PR. Once a pitch is active, keep the client informed of the progress. This will not only galvanize the process but also create a dialogue about what is working and when a strategy pivot needs to take place.  

As simple as it sounds, responding to an email and/or phone call immediately engenders a trust and sense of wellbeing with clients. And, it reenforces to them that they are always a priority. Make sure that queries are answered immediately, even if it is confirming that you have received the correspondence and will get back to them when you have an answer. And responsive and proactive becomes very important for PR success in crisis communication.

3rd: Demonstrate Transparency

Clients expect its PR team to have expertise when navigating the media and to pitch a story that will result in positive news attention. Clients also rely on their PR teams’ knowledge to let them know a story idea is not gaining the anticipated coverage. Conveying this is necessary even if the idea that is not working was the clients.

We are counselors, and clients deserve the benefits of our seasoned point of view that has been established in experience and best practice judgement.

4th: Zero In on Your Target Audience

When using an earned media approach, do not weaken a message by pitching too widely. Target the news audience by researching and then building a media list that covers a client’s business model. Position your client above competitors by taking their expertise directly to a targeted audience. And, customize the content so that news outlets are compelled to open an email and react to the call to action.

Combine These 4 Best Practices for PR

Use these tips to build a PR process and structure that will prove successful for clients. Build their business and your professional reputation with repeated consistency and counsel.