Around this time each year on the Porch, we take time for reflections. Reflections on the year – significant events and experiences, lessons learned, and what changes we hope for the next year.

The concept of time was a popular theme among the Rockers’ reflections this year. Perhaps this is because not only is another year ending, but another decade, as well. Perhaps it is because time holds such value in our lives. It is a constant reminder to embrace the here and now with an eye toward the future.

2019 Reflections from the Porch

For me, 2019 has been all about soaking up the memories made while marking milestones in my children’s lives. My son is a senior in high school. My daughter is in kindergarten. So, the passing of time, in our family, is marked by their “last firsts.” It is time that seems to pass so quickly you blink, and it is over. Yet, a tragic loss of someone dear to my family in May has made me realize how painstakingly slow time can pass when grief is involved.

There have been some fabulous surprises, as well. My son’s football team made it to the state semi-final game, a first in his school’s history, which ended his football career on a high note. Go Rangers! Our fabulous client, Faith Family Academy, took it even further and brought home their first State Championship Title in Boys Basketball.

Whether in the happiest of moments or the saddest, this year has provided so much opportunity. Opportunity to be grateful for the time spent with family, friends, co-workers and clients. It has taught me to be present in each moment, to give and receive grace, and to spend my time doing things that make me a better person, wife, mother and business leader.

For lil’ rock, Maria Gregorio, the time is now. “I tend to get caught up in ruminating about the past and worrying about the future. I do this so much that I forget that these days are ‘the good old days.’ In the movie Kung Fu Panda, Master Oogway says, ‘You are too concerned with what was and what will be. There is a saying: Yesterday is history, tomorrow is a mystery, but today is a gift. That is why it is called the present.’ So, here’s to moving into 2020 more mindful to live in the present.”

Soak in the Power of Relationships and Reinvention

Part of living in the present is spending time with people and things that fulfill you. Rock Star, Vanessa Hickman: “I am thankful for relationships and community. Love is one of the most profound emotions known to human beings. I spent 2019 soaking in the love of the people around me and doing life with my family.”

Classic Rocker Greg Asher took this advice to heart. He is still reflecting on his reflection for the year.

Often, being present in the moment allows you to see a future need or desire more clearly. This year, we added All-Around Rocker, Lori Rahlfs, to the Porch: “Lately, I find myself thinking about the power of reinvention. The blessings and challenges that come with each stage and phase of life. Each, personally or professionally, calls for us to re-imagine or reinvent the life we are living. Then, we can satisfy new or future needs.”

The Rock, Tara Engelland: “I came across this quote earlier this year, and it has stuck with me. ‘Don’t fear failure. Fear being in the exact same place next year as you are today.’ It’s important to remember when working with clients to grow or start their business. It is a reminder that you must take risks to get to where you want to be personally and professionally.”

Our Goals for 2020

As you look to 2020, set realistic and thoughtful goals to define or reinvent any part of your life that needs a change. Seek to find something that allows you to really focus. Are you considering re-entering the job market? Try these tips from Corps Team Dallas. Has it been a while since you’ve enjoyed an evening out with a friend or loved one? Go see a Ballet Frontier performance.

Whether your 2020 goals are to live in the moment, or to re-imagine, or (re)define your mission or your brand, there’s no time like the present. Like the beautiful jewelry from our treasured client Ellen Hoffman Designs, time is intricate and precious. May you spend it wisely and wrapped up in moments with those you love. We wish you a joyous holiday season and a Happy New Year (and New Decade!), Friends!

And now for the second installment of our two-part series on The Great 8 of Marketing Success. Numbers 5-7 are distinctly digital in nature and deal with how you can communicate and meet your customers where they are. Our last recommendation caps off our series with a decidedly human touch.

Number 5: Website

Prospects – both clients and candidates – are going to your website to validate your company and expertise. Make sure you are communicating your point of differentiation and your brand personality.

Most service sites look the same, sound the same and make the same mistakes. Take a look at your website and see if you can take it to the next level:

• Eliminate the word “we.” Replace it with “you”, “your”, “our clients”, or “our candidates.” It seems like a small distinction, but you might be surprised by how much more customer-centric your copy will sound once you replace one word.
• Include links to your social networks. And if you already have links to your social networks – great! Are they up-to-date? Or do you still have a link to your Google+ account? ( Hint: you might want to delete that one.)
• Sell results and testimonials. Third party endorsements go a long way and potential customers want to see the value you can bring to their company.
• Use minimal stock photos. We get it – when you were getting your website off the ground, you used whatever you had on hand to get it done. But stock photos can reduce the credibility of your company and take from the authenticity of your brand. Make the investment and book a professional photographer.  
• Optimize the site for mobile. No one likes to pinch and zoom on their phone when they are trying to view a website. And increasingly, Americans of all ages are likely to say that they mostly access the internet on their smartphone.
• Make it easy for people to contact you with a form and make sure your phone number and email address are front and center.

Number 6: Social Media

Consumers are increasingly using social media to not only connect with friends and family, but also with brands. Social media is increasingly influencing consumers’ buying behavior:

• When consumers follow a brand on social media, 67% of consumers are more likely to spend more with that brand.
• Social media can drive retail foot traffic: 78% say they will visit that brand’s physical retail store.
• These results become even more pronounced when you narrow in on millennials: 84% said they were more likely to buy from a brand they follow on social media.

But, don’t count out older folks – young people may have been early adopters of social media, but older adults using social media has increased as well.

It’s easy to be overwhelmed by social media. That’s why we recommend narrowing your focus and pick two social networks to be active on daily. Most social networks are monetizing their platforms so organic social media, i.e. free, is becoming less effective, which is why you must be active consistently.

But which platforms should you choose? It depends. We recommend meeting your customers where they are. With almost a third of the world’s population using Facebook, the 500-lb. gorilla in the room might be a given. If you have an aspirational brand whose customers skew female and under the age of 49, Pinterest or Instagram may be a good fit. If you are more of a B2B company, look at joining YouTube, LinkedIn or Twitter.

Also, make sure you are connecting with the people you meet, whether you are introduced virtually or in person. Utilize both your personal timeline and create a company account if you don’t already have one.

Number 6.5: Social Media Content

As for content, have you ever been to a party and you were cornered by that one guy who talks about himself all night? Don’t be that guy.

Instead follow the rule of thirds: 1/3 of your content should be devoted to sharing content, 1/3 to engaging with others and 1/3 promoting yourself. Share open positions at your company, business successes and company news, just don’t let all your content be about you.

Number 7: Email Marketing

Email marketing doesn’t have to be crazy complicated or expensive. Email marketing is inexpensive and effective. If done correctly, you will be surprised at the results you see after every send.

Use a simple automated platform like MailChimp and send an email to your audiences once a month, or if you are just starting out, once every other month. Make sure you are updating your databases and are not sending the same content to both your clients and candidates.

Target your content to the reader and use your email marketing to establish yourself as a thought leader. Share information and expertise. This is especially true for B2B businesses; email marketing is most effective if you are sharing news people can use. At Front Porch, this is the direction we choose to take with our email newsletter. We offer marketing advice and highlight our clients.   

Similarly to social media, do not use email marketing to talk 100% about your company or you. It will not work.

Number 8: Networking

We are very fortunate to have several places to network in North Texas – industry associations, chambers of commerce, community organizations and the list goes on.

In deciding which group is right for you, consider these things:

• Can I learn and grow?
• Are this group’s values aligned with mine?
• Can I contribute my knowledge and skills?
• Do we have common interests?

When you are at these meetings or events, remember:

• Give to get. Focus on what you can do for others, not what they can do for you.
• Make sure you have business cards. (I know that sounds obvious, but you’d be surprised.)
• Ask questions and listen.
• Follow up. Sometimes this is the hardest thing to do because we are all wearing so many hats, but it is important to connect on LinkedIn with people you met, send them an email and if the situation calls for it, send a handwritten thank you note.

As business owners, we need to network. We need to work “on” our business as much as possible, not in our business.

Networking is a process. Remember that most business owners are looking for connections. Make time to network intentionally. Be bold and step forward into their world.

I urge you to not “go big or go home,” but as we tell our small to mid-sized clients, “Fewer. Deeper.” Do a couple of things well and knock it out of the park.

If you do your marketing well, then your target audience will come to trust your brand. Trusted relationships develop into emotional bonds that are hard to break. Consequently, loyalty to your brand means greater business success and reduced competitive threat.

Remember The Great 8. Engage your clients and candidates and turn them into customers and brand ambassadors.

A two-part series where we will explore 8 great ways you can market your company.

Marketing in many people’s minds conjures up glamorous images of flashy and expensive campaigns. The reality of effective marketing couldn’t be further from the truth.

Welcome to The Great 8 of Marketing Success! This is a two-part series where we will explore 8 great ways you can market your company.

And the best part? They are all extremely effective and low-cost.

Number One: Differentiation

What differentiates your offering from that of your competitors? If you don’t have a strong point of differentiation, the only option is to compete on price. That isn’t where you want to be.

Your point of differentiation is not customer service. We are all in the service business. It is a given.

Define what sets your company apart from the competition. Ask yourself:

• What is a superior performing aspect or expertise of your brand that has multiple customer benefits?
• What do your clients really appreciate about your service?
• Why are long term clients still with you?
• What was one of the nicest things a client ever said about how you conduct business?

Number 2: Brand Personality

Your brand must be both differentiating and emotionally relevant. Human beings buy based on their emotions and justify their decisions with logic later. How do you connect with your customers on a more human level? By infusing your brand with its own personality.

The purpose of brand personality is to capture the human characteristics that build and enhance a relationship between brands and consumers.

These characteristics, when executed consistently, make a brand likeable. This is particularly valuable for marketing because it determines whether the look and feel of the execution is right. If a communication does not pass our “personality test,” then the consumer should never see it.

Companies who invest in their brand enjoy the following benefits, to name a few:

• Higher price points and less pricing pressure
• Greater market value
• Reduced competition
• Increased business opportunities (partnerships, licensing deals, acquisitions)

Define your brand personality. What four to five adjectives define your brand?

Number 3: Marketing Plan

Marketing plans serve as a roadmap, with measurable goals and defined tactics outlining how you will reach those goals. A marketing plan also:

• Determines your marketing budget for the year
• Ensures that your company will be proactive and not reactive
• Keeps you focused on your target clients and customers. You can’t be relevant to everyone.
• Organizes your time and priorities

Components of a marketing plan include:

• Market research
• Target market
• Positioning
• Competitive analysis
• Metrics / Goals
• Strategies
• Tactics
• Budget

You need a roadmap, a marketing plan, to maximize your resources. Remember, hope is not a strategy. Having a sound marketing roadmap is.

Number 4: Business Card

Yes, even in today’s tech-savvy world, business cards are still relevant. We have all been in a place where the Wi-Fi connection was weak, or our cell service was spotty. It’s oftentimes easier and faster to hand someone your card.

Business cards create a quick first impression of your company. If they are different and/or cleverly designed, they can also set you apart from your competition.

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Stay tuned for the Great 8, Part II. We’ll explore four more effective, low-cost ways you can market your company.

“Play the long game” and “It’s a marathon, not a sprint” are common phrases we have all heard. In the marketing world, traditional marketing focuses on acquiring new clients and sales. But the “long game” is relationship marketing, which cultivates existing customer relationships to create a loyal, long-term base. The focus is on building repeat business through brand loyalty. Think retention vs. acquisition.

Why is relationship marketing critical to your brand?

Here are three reasons:

1. Marketing costs may be decreased as much as 10% by focusing on retaining customers rather than trying to acquire new ones.
2. Research has shown that revenue may be increased by as much as 25-95% with as little as a five percent increase in customer retention,
3. When you cultivate your existing relationships and develop a loyal following, those customers will refer their friends and family. This saves you time and money. Word-of-mouth is free marketing, making your loyal customers great brand ambassadors.

While the focus of relationship marketing is retaining customers, “Good relationship marketing should appeal to the random viewer as powerfully as it appeals to your long-term customers.” writes Caroline Forsey in this Hubspot blog.  Ensure your customers can grow with you over time.

Here are five tips she offers for a successful relationship marketing strategy:

• Focus on personalized customer-service.
• Meet your customers where they are.
• Offer incentive and rewards for customer loyalty.
• Create valuable content that tells a compelling story.
• Collect feedback regularly.

The brand-customer relationship takes time to build and work to maintain. Market to your customer by getting to know your customer. Keep things fresh. Offer new content and diversify both your content and your platforms.

Customer loyalty is hard-earned. Play the long game to score the most points.

You know that part in the movie “Talladega Nights” where Will Ferrell’s character Ricky Bobby is being interviewed and he doesn’t know what to do with his hands? That is what socializing and networking for me is like, its like I don’t quite know what to do with my hands.

I would rather be at home, binge-watching a show and hanging out with my husband. I like my time alone, in my head, in my little world.

You could say I’m an introvert.

It’s taken me a long time to realize that my introversion is not some professional character flaw. It has not set me back professionally. My reserved nature means that I have to be mindful about how I manage my attention and energy levels when it comes to networking and socializing.  It means knowing that I do better in certain social situations versus others.

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For the most part, I do not like, what I like to call, “chamber mixers” or “rubber chicken lunches.” I’m sure you have been to a similar event before – networking events where you are thrown into a room with hundreds of people, eating mediocre appetizers, holding an overpriced beer and trying to talk to random strangers. These events can be very, very painful. The haphazard nature of who attends these events makes it seem like a real-life version of Tinder. But instead of bad dates, you just get bad conversations.

So, what’s the antidote for networking mixers like these?

Structure and Format: An Introvert’s Best Friends

There are other types of networking events besides large assemblies of random people. In my experience, I feel much more comfortable attending events that have structure and format built into them (rather than a networking free-for-all).

Conferences are one of my favorite networking events because a) they attract a large group of like-minded people and b) you get to learn something to boot. You can talk to your fellow conference attendees but don’t forget to talk to the speakers before or after their presentation. If you do not get the chance to say hi in person, send them an email with a few thoughtful questions thrown in.

An event series I’ve recently discovered is 1 Million Cups (1MC). 1MC is an event for local entrepreneurs to meet and present their startups to their local business community.  The program was developed by the Ewing Marion Kauffman Foundation and is based on the idea that “entrepreneurs discover solutions and engage with their communities over a million cups of coffee.”

The format of these events goes something like this:

Once a week, two small, local businesses make a short presentation about their business. Then the audience gets to ask them questions and critiques of their business. Lastly, the 1MC moderator will ask the speaker “What can we do help you?”

I like the 1MC events because it gives me something to talk about (introverts are great at asking lots of questions), it’s a dynamic group of folks, and the whole event is done over coffee.     

Socialize with a Purpose

Another great opportunity to network is by volunteering, or what I like to call, socializing with a purpose. Now, I am not advocating that you volunteer for an organization that you do not have the heart for. I believe that when a person gives, whether that is money or their time, they should give with their whole heart, not expect anything in return, and give to causes they believe in. At the same time, that doesn’t mean you can’t make friends and possible business connections along the way.

When you volunteer, you are automatically joining a group of like-minded people. This is key – it gives you something to talk about with your fellow volunteers. And who knows, you might have other things in common. (You most likely will).

Find an organization or two that you can devote your time and talents to – organizations that give you the greatest chance of doing good while also crossing paths with people you might be able to work in the future.

Network & Learn

Learning in a group is a great way to meet people. This can take the form of a course at a local university or a more focused seminar series.  

Taking a class, much like volunteering, puts you in a room with like-minded people. And since it’s not a one-time thing, like a conference or workshop, you can take the time to get to know people and really bond with your classmates and instructors.   

Take a Chance and Expand Your Network

When I was a senior in college, I went to a conference just for new marketing professionals. I went to a panel and there was one speaker who was so funny and engaging, that I made it my mission at that moment to introduce myself, say hi and get his card. Then I ran home to email him (don’t giggle, it was 2004) and thanked him for his time and insights, and I asked him if he would be open to giving me fifteen minutes of his time for an informational interview. 

I did several informational interviews with other marketing professionals over the course of that year and I have to say, most of them were just okay. But this one interview, with the panelist from the conference, turned into an internship at United Way of King County, a real milestone in my early marketing career. When I go to a networking event, I try to keep that memory in mind – that sometimes all it takes is a hello and a little following up to spark something big.     

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Remember, you are not trying to become friends with everyone. That would be exhausting. You are merely trying to widen your social circle a little – just enough for a little bit of luck and opportunity to get through.

It is every business owner and leader’s goal to build a company that is both valuable and loved. It’s an easy goal to state; but not necessarily easy to realize.

Let’s take a look at 2019’s most valuable brands according to Forbes:

1. Apple
2. Google
3. Microsoft
4. Amazon
5. Facebook

And now here are the 2019 top five most loved brands according to Morning Consult:

1. Amazon – 4th most valuable
2. Google – 2nd most valuable
3. Netflix – 38th most valuable
4. Facebook – 5th most valuable
5. The Home Depot – 32nd most valuable
   

Note the crossover with the most valuable brands and most loved? That is a result of branding. So how do you create a company that is both valuable and loved?

You create an authentic brand.

Branding can mean different things to different people, so let’s clarify this and the value it can bring to your brand. Simply put, your brand is your promise to your customer. It tells them what they can expect from your products and services, and it differentiates your offering from that of your competitors.

Your brand is derived from who you are, who you want to be and who people perceive you to be. How clearly and consistently it’s delivered at every point of contact is vital to how strong the brand can become.A strong brand creates brand equity, which is one of the factors that can increase the financial value of a company.  

If your company invests in its brand, you can achieve and enjoy the following benefits, to name a few:

• Higher price points and less pricing pressure

• Greater market value
• Reduced competition

• Increased business opportunities (partnerships, licensing deals, acquisitions)

So how do you get there?

We say it all the time, strong brands don’t happen by accident. Investing in your brand requires taking a close look at who you are and what you stand for, and then committing to delivering on that promise at every touch point.

Your brand must be both differentiating and emotionally relevant. Ask yourself, what do you do? How do you do it? What makes you different? These answers are the seed for your brand story, which becomes the litmus test for everything you say and do as an organization.

If an experience has your company associated with it, then it offers a specific and meaningful promise. It’s what your target audience (both customers and prospects) should expect, and it’s the culmination of feelings they have after an experience with you.

If your brand consistently delivers on its promise, then your target audience will come to trust it, and trusted relationships develop into emotional bonds that are hard to break. This loyalty to your brand means greater business success and reduced competitive threat.

The process we use to draw out and solidify your brand and its story is an extremely valuable effort for stakeholders and employees alike. If your brand needs some direction, we can help!

Without a defined marketing strategy, a company runs the risk of chasing marketing tactics that might not work. It’s tempting to chase every trend or try to do #allthethings. But it’s far better to focus on executing a few things right than to try to do everything and accomplishing nothing.

Take a step back and give some serious thought towards your marketing strategy.

Strategy First

The terms strategy and tactics are frequently used interchangeably but they are not the same thing. A company’s strategy will define the marketing tactics they should use, not the other way around.

At the core of every marketing strategy are five things: goals, a value proposition, target audience, competition and your marketing messages.

Goals
Choose goals that are SMART, or Specific, Measurable, Attainable, Relevant and Timely. Having SMART goals keeps you and your team accountable.

Here are some examples of SMART goals:

• Grow e-newsletter list to 50,000 subscribers by the end of the year.
• Increase website traffic by 50% with SEO and content efforts.
• Convert and capture at least 1,000 leads over the next three months.

Value Proposition
What value does your product or service bring to your customers? How is your company different from your competitors?

Target Markets
“Everyone” is not a target. Think about the annual income of your target customer, where they hang out online, age or stage of life, what industries they work in, education level, and their motivations for buying your product.

For B2B customers, this may look slightly different. What is the annual revenue of your target client? Who makes the purchasing decisions for the product or service that you sell?

Competition Identify and know the competition. Run a competitive analysis and/or create a competitive profile matrix. Know what your company is doing that is both different and better than the competition. Define your competitive advantage.

Marketing Messages
Your marketing messages should be tailored to all your target markets. A message directed at a CTO of a Fortune 500 company will look different than a message for the CMO of a tech startup. Adjust your messaging accordingly.

Tactics Second

Now we get to play in my sandbox, marketing tactics. Here are a few tactics to consider:

Social Media
I’m surprised by how many businesses are still wary of using social media to promote their organizations. If you don’t think that your target customer is on social media, check out these stats from the Pew Research Center:

• 69% of U.S. adults use Facebook. And its not just for kids anymore – among Americans 65 and older, almost half use Facebook.
• 73% of U.S. adults use YouTube. YouTube is the second largest search engine in the world behind Google.
• A quarter of U.S. adults use LinkedIn. The growing network is a great place for B2B marketing leads, growing thought leadership, and finding your next employee.

So, basically, if your ideal customer or employee is breathing, it’s time to pick a social media channel or two and start getting social.

Influencers
If you can’t build a huge audience, then buy it: this is the thinking behind influencer marketing. But, the right influencer for your company doesn’t have to necessarily have the biggest following to be effective.

The trick is to find influencers with the right fit, engagement, and reach that feel authentic to your company.

Influencer marketing isn’t just for lifestyle products like makeup or the latest diet fad. Check out how this welding products company created their own influencer program.

Video
More than 50% of consumers want to see videos from brands – more than any other type of content. There are many different types of videos a company could create: demo videos, expert interviews, explainer videos, and list goes on.

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It’s easy to get caught up in the day-to-day demands of your company. Most entrepreneurs are too busy working “in” their business to work “on” their business. But, don’t you think its time to work on your business?

It’s summer halftime, and the heat is on – both literally and figuratively.  June came and went, the first half of July is near, and we are on point through the end of August.

How are our working parents doing at halftime? My current status:

Because traffic is lighter in the summer (fewer cars & less business), it’s the perfect time for travel, lazy days and sunshine. Spend extra time with family and friends, but don’t take your eye off the remainder of the year.

Soon enough the temperatures will cool down (we hope), but with the arrival of fall, business will heat up. The halftime of summer also marks the halftime of 2019. Time is going by fast, isn’t it?

Here’s your two-minute warning

If you already have your second half marketing plan set, congratulations! We hope you rock it! If not, now is the time to start researching, planning, and executing.

When life and business get busy, a plan serves as a tool to keep you on course.

As you know, you simply can’t hope people will find you or do business with you. Being a successful business owner means constantly marketing and promoting your business.

We huddle at halftime

Here on the Porch, after we travel, relax by a body of water and spend a little extra time with our people, one of our favorite summertime activities is writing and facilitating marketing plans. So if you aren’t quite ready to score in the second half of 2019, give us a shout.

We can help!

GivingTuesday is December 3 and North Texas Giving Day is just around the corner – September 19. Is your organization ready for this nonprofit marketing challenge?

Giving Days are a celebration of philanthropy. GivingTuesday is a global day of giving that kicks off the charitable season, when many nonprofits focus on their holiday and end-of-year giving. Communities Foundation of Texas’ North Texas Giving Day is an annual giving event that empowers everyone to give back to their community by supporting local nonprofits and causes they care about in an easy-to-use platform.

Criticism of Giving Days

There has been criticism of Giving Days like GivingTuesday. One, GivingTuesday is in December, usually the best fundraising month for most nonprofits. Two, many nonprofits use GivingTuesday as an excuse to get spam-ey:

“And what is in these #GivingTuesday appeals and communications? A great new story? A special giving opportunity that I can be a part of to do something powerful, unique or impactful? Again, generally speaking, no. They are cash grab emails. Give today. Donate now. Make your donation. Why you might ask? Well… uh… because it’s #GivingTuesday seems to be the response.”

– Brady Josephson, NextAfter

Giving Days are not a giving bonanza. That’s a lot of pressure to put on one day. But, they are a great way to raise funds and introduce yourself to new donors. And, local Giving Days are often during the more fundraising fallow parts of the year, so as not to take away from end-of-year giving.

Plus, local Giving Days are often organized by foundations or organizations that have resources and tools to promote philanthropy in ways that small nonprofits often do not have the funds and manpower to do. These larger organizations reach out to media, offer marketing tools, and some, like
Communities Foundation of Texas, give out bonus funds to organizations who accomplish certain goals during North Texas Giving Day.

I hate to be a Debbie Downer, but in light of some sobering statistics on U.S. giving, it is important to take advantage of Giving Days in a strategic and focused way. The Fundraising Effectiveness Project found that while overall giving went up slightly (1.6%) in 2018, this was largely driven by major gifts (donations of $1,000 or more).

Revenue from smaller gifts decreased. Donations of $250-$999 dropped by 4%. Gifts under $250 fell by 4.4%. And, perhaps most serious of all, the overall number of donors fell (by 4.5%) as did retention rates (a 2% drop) and the number of new donors to an organization (a 7.3% drop). This means that:

“Giving is increasing because of larger gifts from richer donors. Smaller and mid-level donors are slowly but surely disappearing – across the board, among all organizations. Philanthropy should not and cannot be just the domain of the wealthy, and the entire sector needs to look at how we reach out to and engage these donors.”

– Elizabeth Boris, chair of the Growth in Giving Initiative

So, now that we’ve got the bad news out of the way, lets get to planning. Because as my mom says, people don’t plan to fail, they fail to plan.

First Things First – Focus

A winning Giving Day strategy has a focus. Organizations who focus their Giving Day goal on one program or initative – say, a new Maker Space for a library or a fund that supports afterschool programming for underserved kids – tend to do better than those who do not target donor giving.

Increasingly, donors want to know where their funds are going and its much easier for people to wrap their mind around one thing – a program or a new piece of equipment – than the dreaded “General Operating Costs.”

Light a Match

I had a boss once who said that having a donor match was like throwing a match on gasoline – it really lights a fire for giving. People love a deal and donor matches make it feel like they are doubling their money. Find a local company who is willing to sponsor a match – you can even offer marketing incentives like putting their name and logo on your Giving Day emails, social media, and website.

Marathon, Not a Sprint

Make a plan for the months and weeks leading up to your Giving Day. Luckily, both Giving Tuesday and Communities Foundation of Texas provide great campaign timeline tools to help you get started.

Also think about:

• Get some “ringers”: Assign advocates for your organization who can promote your nonprofit on social media and can make a donation in the early hours of your campaign. People like to join a bandwagon that has some momentum behind it.

• Be specific: Paint a picture with your gift amounts. For example a library can say a $50 donation buys 10 new books or $100 donation supports 3 hours of afterschool tutoring.

• Make it easy: Look at your donor giving page. Is it easy to use or is it cluttered and clunky? Clean it up before the big day. Giving Days are digital by nature and people are most likely to give online. If it takes a long time to make a donation or the process is confusing, your donor will “abandon cart.”

But the Day Itself is a Sprint

Giving Days are very social by nature – social media that is. Acknowledge your donors on the day of (with their permission of course.) Push out social posts promoting the focus of your fundraising for the day. Interact with your ringers. Let people know how far along your are to your goal and how much match money is left. Talking about how much match money is left creates a sense urgency. And, of course, celebrate and thank your donors.

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Giving Days are a great way to acquire new donors, engage with current donors, and of course, raise money for your cause. But you have to have a plan. Giving Day campaigns are a marathon (except on the day of, when its a sprint). Are you geared up? If not, we can help.

There is no shortage of scientific research indicating the importance of familiarity and brand awareness in customer decision making. Advertisements appear everywhere we turn – from window decals to television and social media. Brand management is essential to differentiate yourself from the competition. Here are seven elements to successful brand management:

1. Construct a strong foundation.

Design and build your brand. A branding exercise can help you define essential elements of your brand. Explore who you are, what your vision is for your brand, and how it is relevant to your target audience.

2. Define your USP.

Once you understand how you fit into your target market, determine how your brand is different from the competition. This is your unique selling proposition (USP).

3. Build the cornerstone.

Use your USP and create a short message defining your brand position. The message should be subtle and easily recognizable to your audience. Use that message as the cornerstone of your marketing.

4. Manage your brand from the inside out.

• The best ambassadors for your brand are its team members. Collaborate and communicate with them. You need them to buy-in and be trained for any interaction to maintain brand consistency.
• Create standards and policies to use internally outlining how marketing materials are to be named, stored, and utilized. These include logos, slogans, previously used concepts, etc. Guidelines can help your brand maintain consistency and stay efficient in times of employee turnover.

5. Build a community. Develop relationships.

• Social media has become a principal source of customer service. Engage consistently and continuously with your audience to build a connection and a reputation for authenticity.
• Influencers can be a strong ally in growing your brand. As with any relationship, you have to make sure the influencer is a good match for your brand and then work to keep the relationship healthy and growing.

6. Protect your investment.

Your brand’s reputation is hard-earned. Once you’ve developed it, protect it.

• Set up Google Alerts so you may be instantly informed if there is news impacting your brand. Be vigilant on social media.
• Crises will happen. Take ownership. Be honest and transparent with the information you have and how you are working to mitigate any damages.

7. Update and polish regularly.

Track the results of any marketing campaign. If needed, polish existing fixtures and upgrade as needed.

We would love to help you design, build and manage all aspects of your brand!