How Do You START Marketing Your Small Business?

Marketing your small business can be an overwhelming task if you’re starting from scratch. Where do you start? What’s the most important thing? What are the marketing steps to take to get to success?

Over the years, Front Porch Marketing has written a ton of articles to help small businesses succeed — on everything from social media to marketing plans. Today we’ll gather those up in a helpful list that you can use to start marketing your small business. Even if you’re starting from scratch.

Start Your Marketing With a Plan

Before you start doing anything, you need to have a big, bad marketing plan. Why? This steering document will help you know who your audience is and what your goals are. It will help you develop strategies to succeed, and tactics to reach those people.

As months pass, though, don’t forget you’ll need to continue to cultivate your marketing plan to make it grow, much like weeding and feeding a garden. Weed out what’s not working, and do more of what is working. A Marketing Plan is a living document.

Make Your Business Look Like It Means Business

To present the best face of your business to the world, you’ll need a logo. This visual symbol of your business’ legitimacy will be a reminder everywhere — your email, your website, your invoices, your staff’s golf shirts. Designing a strong logo and implementing it is key to a strong brand voice.

Can Your Customers Find You as You Are Marketing Your Small Business?

Most businesses have a website, as their home-base on the internet. This is the first place customers will go to find you and learn more about your business. Is yours up-to-date? Or do you need to build your first website? Maybe you just need to expand your presence by adding a social media channel or two after a social media audit. Depending on who your customer is, you might choose Facebook or LinkedIn, Twitter or TikTok, to reach them.

You might also want to consider email marketing to reach your customers. Engage and connect with customers. Make their lives easier by helping them solve problems. Email marketing has power, and building your email marketing list can build your business.

Grow Your Audience With Advertising!

Reaching your consumers wherever they may be is important. So your marketing plan might likely include some form of advertising. Do you need digital advertising to reach new customers on the internet? Maybe text message marketing and advertising (SMS) to build loyalty with your existing customers. Would testimonials on your website convince others to try your company?

Establish Your Authority With Media Relations.

Some businesses benefit from having the news media write about them in editorials, reviews and interviews. Effective media relations can get great results for your business goals when done properly. Customizing your news to each publication can benefit both parties.

Start Your Small Business Marketing from Scratch By Taking the First Step

Read through some of our articles to help you get started on the journey of marketing your small business. Remember that it’s a marathon, and that you can continuously improve your approach to get better and better results. Need help with any part of your journey? We’re here to help.

LinkedIn mistakes can be avoided with careful branding and strategy.

LinkedIn continues to be a powerful tool for brands, B2B, B2C and nonprofits, as well as business leaders — and instead of LinkedIn mistakes your company can make LinkedIn a tool for driving your bottom line. Often, companies and nonprofits as well as business leaders approach us to partner with them on LinkedIn strategies and execution. But a few things need to be in place before we start.

When and How to Get Started With LinkedIn

Front Porch Marketing first looks at the brand architecture, target audiences, and competitive environment. For a LinkedIn strategy to be successful, there has to be a good marketing foundation. Therefore, if the branding and strategy isn’t right to begin with, we will not be able to help. We believe in being stewards of our Clients’ budgets and brands, so we consider a one-off LinkedIn initiative to be shooting money into the wind. And that LinkedIn mistake isn’t brand- or thought-leader building.

With that said, these are the five most common LinkedIn mistakes we are seeing companies make right now:

1. Brand pages reposting individuals’ content on its feed

Individuals should share brand content on their feed not the other way around. Content should lead back to the brand.

2. Brand pages posting once or maybe two times a month is a LinkedIn mistake

People cannot see the posts without regular consistency. Be consistent to create connections with your audience.

3. Brand pages only posting what is happening with the company

But what’s in it for your followers? To be truly successful on LinkedIn, provide value and insights no matter where they come from. It’s not what’s all about you you you.

4. Brand pages are not being social

LinkedIn members are commenting and liking your posts. Are you engaging them and doing the same in return? Talk to your followers and this will lead to insights that will inform future content.

5. Business leaders are not convicted about the network

They say that people are only trying to sell me things, or that social media is a waste of time. And the worst of all, *that* isn’t worth sharing. Your followers want to know more about your company, what it stands for, how it can help them, what it’s like to work there and more. LinkedIn is not a mistake — it’s a platform for engaging with your employees, your future employees, your peers and the larger business world.

Want to chat more about LinkedIn, and not make a LinkedIn mistake?

We are happy to do so, to help your company understand how LinkedIn can be a business-driving tool for their industry online. Let’s have a real conversation on the Porch.

Programmatic Advertising is Driving Results.

After Q1, clients historically shift focus based on marketing, advertising and communications results so far in the year. The Front Porch team than also ebbs and flows to make sure our efforts are successfully driving topline revenue for our clients.

One of the tactics working for our clients right now? Programmatic advertising. As we start Q2 and continue into 2023, this advertising approach is driving results.

What is Programmatic Advertising?

It is a bit different than digital advertising. Programmatic advertising utilizes automation and algorithms to achieve success. Too far in the weeds: but it is about the process of ads purchased and sold. But it is different than traditional media-buying techniques. Programmatic advertising meets the potential customer when and where they are. This approach optimizes the efforts of the advertising, hyper targeting the most interested, most matched customers with the brand.

What is the Difference Between Display Advertising and Programmatic Advertising?

Clients often ask us what the difference is between display advertising and programmatic advertising, since in many cases they can look the same. The answer is that programmatic levels up:

• Display advertising refers to how ads are bought
• Programmatic advertising goes beyond simply placing a digital display ad on a website, and is more about how ads appear and in what format — serving the right ad to the right person in the right place at the right time

How to Get Started with Programmatic

Before you dive in, your team or your marketing partner needs to do the due diligence to understand your target market. With more in-depth information, programmatic advertising can work harder for your client and find the customers that are looking for your client’s brand.

Then, as you implement your plan, these are the things to look for and monitor in order to continuously improve and optimize your advertising, maximize your budget and reach the best customers for you:

• Cost per Click (CPC)
• Click-through Rate (CTR)
• Cost per Completed View (CPCV)

Want to Know More About Programmatic?

How can we help? The marketing and advertising landscape is evolving at the speed of light. And the Front Porch team is keeping up and leading the way to better outcomes for our clients. There are many benefits to choosing programmatic advertising such as efficiency and low-cost awareness. So please ask, as we love sharing our client successes, expertise and fodder. Sometimes the fodder isn’t relevant, but it sure creates great conversations and we’d love to have one with you.

Front Porch has currently four clients, both business to business (B2B) and business to consumer (B2C), with paid digital media campaigns ads and paid social media running. These clients are across different industries from financial and non-profits to insurance and ecommerce. These clients’ marketing strategies include paid digital media advertising because it works for them. We recommended integrating your digital marketing with your brand strategy as part of your overall marketing plan.

Maximizing A Digital Media Budget

Our digital ad philosophy is to consider what formats deliver the maximum opportunities possible for the budget available, to an audience most likely to be interested. This approach maximizes the resources of our clients.

Here is a sampling of paid digital media advertising tools that we are using currently to serve our clients in this space:

• Social – Ads served on Facebook, Instagram and LinkedIn to build awareness, build relationships with the audience, and drive traffic to a website
• Digital Banner Ads – Ads served through browsers and in-app to build frequency and drive traffic to a website
• Streaming Audio – Ads served within music and/or podcast content cross-device, including smart speakers

How We Determine A Plan’s Effectiveness

So, what is the predicted ROI of a paid digital media advertising campaign? When the campaign is for business to business, not an “exit now for cheeseburgers”, it is trickier to predict. But this is how we view the situation, and read our analytics.

Here’s an example for a paid digital advertising campaign for a service business client of ours. Our standard average CTR (click-thru rate), which is the number of clicks an ad receives divided by the number of times it is shown, is typically .03-.05% for digital ad campaigns. (Social and Native can trend higher with more mobile impressions than Banner Ads served computers.)

So a digital media plan with about 1MM impressions per month would generate 300-500 clicks. These are the customers that click and come to our client’s website. But, the bounce rate can be high in the 90%. Bounce rate refers to the percentage of visitors to a particular website who navigate away from the site after viewing only one page. Thus with 300-500 clicks, this leaves 30-50 quality prospects per month. Which is a fantastic number for our service client.

If you’d like to know more about how a paid digital media plan might work for your business, just ask!

Oh, Marketing. How Do We Love Thee?

In honor of Valentine’s Day today, we wanted to share some of the things that we absolutely LOVE about marketing. We cover many aspects of marketing in our day-to-day business with clients. We use tried-and-true marketing strategies and tactics that are the bedrock of a solid marketing plan. And there are also trends that we love, so we take advantage of those for our clients as well.

These Marketing Things Are Both Tried-and-True and Also On-Trend

Incorporating these marketing things (strategies, tactics, platforms, approaches) in your business of marketing for a client, is a win-win. First, your clients see results. Then, you look smart. And finally, you’re both successful at growing the business.

Email Marketing

Clients are reaping results from email marketing campaigns. So having the right content and creative are critical. Companies can build a relationship with their customers when email marketing is executed with the reader in mind. Be informative and helpful vs. direct selling, and see an impact on business.

Strategic Paid Traditional and Digital Media Campaigns

Linking these two strategies (traditional and digital) is more effective. First and foremost, invest to meet the target where they are. Approach them in the right mediums. Earn more quality customers by thoughtfully targeting your messaging to impact sales more effectively.

Marketing Leaders Asking the Right Questions

We love this marketing thing: smart leaders. Our clients are smart marketing leaders who are thoughtful in their approach. To start with, we see them asking the right questions. But then we’re asking them the right questions too. This collaboration pays off for both businesses. They want a plan over time, not a one-off initiative. Thus, they are in it to win it for the long haul, and so are we.

Re-evaluate the sales funnel

The sales team might be engaged in selling one-on-one. But it might not be utilizing technology, processes and other tools to continue to engage and grow the engagement. Successful customer engagement and retention includes tactics at every point in the sales funnel. And utilizing powerful tools to scale and automate in conjunction with smart, thoughtful strategies make sense.

Client Loyalty and Retention

It is easier to grow existing business than gain new business. Enter the customer loyalty program. The trend in loyalty and customer retention programs will continue, blurring the lines between physical and digital as 2023 progresses, making customer retention a seamless experience. Loyalty programs incorporate email, text messages, and even print. Clients can grow their infrequent shoppers into brand fanatics using loyalty programs.

Ready to Love Your Company’s Marketing Things?

Think deeper in 2023. Really focus your attention on your customers. Ultimately, create a marketing ecosystem that keeps them informed. Give them insider information. And make their lives easier. This approach is a sure way to see your business grow this coming year. And we would love that for you!

Put Your Marketing Must-Have Plan in Place Now.

Are you ready to tackle your company’s marketing must-have plans for next year? You’re in luck! We’ve simplified that list for you, to get you started. Your business success can be mapped out ahead of time with these five guideposts put in place to execute against.

Having a plan means you know what to do to build your business according to seasons, holidays, business cycles, trends and more. And, if you need help formulating any of these must-haves — or executing them, please ask us!

The Marketing Must-Haves:

1. Marketing Plan

What are your 2023 business and marketing goals? Define them now. Make a marketing plan. Then add in audiences, competition, SWOT, strategies and tactics. Know who you are and what you’re doing. Know what makes your company unique, and what your brand’s biggest benefit is.

2. Content Calendar

This important calendar includes social media and blogging as marketing initiatives. Know what you’re going to talk about every month and every week using this calendar. Take advantage of social media trends. Every content strategy needs a roadmap with dates, and this calendar is super helpful for engaging your consumer on a regular basis.

3. Marketing Timeline

Calendarize key events pertinent to your business, down to the day. Know what events to capitalize on for business success. Plan out when you will carry out campaigns for advertising, digital or print, as well as event pushes, PR and media relations, holiday and event marketing and more.

4. Marketing operations — including people, technology and analytics

Do you have the right team in place? Do you have enough team to get the job done next year? What tech and analytics tools do you need to execute and then evaluate the effectiveness of your strategies against your goals?

5. Marketing Budget

Once the four above have been defined, put numbers to each of them. Create a marketing budget that maximizes your impact. Plan for this budget quarterly, and then, manage to it monthly. Staying on track will pay off.

No matter the size of your business, start on your marketing must-haves now.

Take the guesswork out of what to do next week, next month, or just next with these five marketing must-haves for planning your next business year! We’ve seen our clients grow year over year when we help them set these must-have marketing goals in place. Then, we work together diligently all year to execute against them for business growth and success. It can work for you too.

How do you define a testimonial? Put simply, a testimonial conveys an individual’s thoughts or feelings toward a product or service.

In marketing, praise from a happy customer is one of the most important tools a company can use to show potential customers the value of its products and services. Not only that, they help your business build trust with customers, which ultimately leads to increased sales. And it goes without saying, a satisfied customer is your brands best advocate.

Testimonials are powerful marketing tools

Leveraging testimonials is a powerful tool you can use in your marketing efforts and there are many ways you can implement them in your strategy. Let’s spend a few minutes highlighting three ways to take advantage of them.

1. Display testimonials on your website.

Think about your favorite websites? Now go visit a couple of them. Chances are you’ll find a customer comment or two prominently displayed on the homepage of the site (or sprinkled throughout the site.) Your website is your front door for customers to learn about and purchase your product or service. So it makes sense you use this valuable real estate to tout what your loyal customers are saying.

2. Use testimonials in your social media efforts.

Do you ever find yourself at a loss for fresh social content? Testimonials are a great way to engage customers. They are usually short in content making them perfect for sharing across your social channels. If you want to take it a step further, try video testimonials. Start by asking your customers to submit a short video reviewing your product or service and their user experience. Conclusion? A customer providing insight into how your company positively impacted them can be very powerful.

3. Incorporate them in your email marketing.

Email marketing is yet another way you can incorporate customer praise. First, tie it into your email content. For example, if you’re promoting your top-selling coat for the winter season ahead, include two or three customer testimonials all raving about varying benefits (value, warmth, style, etc.). Second, email is a great way to collect customer testimonials. So, try to include a link to a feedback form and ask customers to submit a testimonial for potential use in upcoming marketing initiatives.

Overall, I think you’ll agree it’s easy to see why testimonials are a popular strategy in advertising your business products or services. If you haven’t considered implementing them into your marketing initiatives, what are you waiting for?

Is your brand looking dated or tired? Is it still representing your business the way it needs to? One of our new clients came to us for a social strategy and execution. That is what they thought they needed. But, upon initial discovery, we altogether realized that would be shooting money into the wind. What they needed was really a brand refresh.

How Do You Know When You Need a Brand Refresh?

Examine your brand! This is what we did as a team with this new client. First, we did a deep dive discovery process that included several steps:

• A brand audit laid out all the brand’s existing materials like their website, collateral and social, to see if their branding is still relevant and representative of their current business.
• Internal and external stakeholder interviews uncovered brand insights and allowed everyone to see the business through other’s eyes
• A competitive analysis was conducted of the industry that the brand operates in, and who their competitors are.

The Conclusion? The Brand Needed a Refresh.

There are specific and necessary steps to take in a brand refresh to be thorough. We like to follow this tried-and-true plan when we undertake a company’s very important branding!

1. Project timeline – Stick to it and hold each other accountable. This will keep moving things forward with all eyes on the prize.
2. Brand pillars – Define your vision plus three other very important things. Want to know what those things are? We are happy to share them with you! And our process as well. Just call us!
3. Solicit feedback beyond the leadership team – The more internal buy-in throughout the entire process the more successful an initiative and brand your company will become. Your greatest ambassadors are your employees, so make them part of your branding process.
4. Testing of concepts – Your refreshed brand should connect with both internal and external audiences. So testing the concepts is important to find the clear choice.
5. Roll out plan – A disciplined execution of the branding roll-out plan will make your new brand refresh a success. Whether it’s a new logo, tagline, website, collateral or PR, timing is everything and having a plan is key to making the big splash you want to make.

We look forward to sharing the results of three brand refreshes we are currently working on. Coming to you this fall, y’all.

Successful email marketing can be a cost-effective way to market your business. When done right, you’ll be keeping your brand top-of-mind and become a trusted resource for your customers. They’ll look forward to your emails because you’ll be sharing your knowledge and solving their challenges.

Keeping your audience engaged with email marketing, as a part of your overall marketing strategy, is an excellent way to introduce new products, solve an on-going pain-point for customers, give a tutorial, keep your customers up-to-date about the industry, and more.

How Do You Do Successful Email Marketing?

There is a lot to designing an effective and efficient email campaign to be successful. The most important question to ask yourself: Are you leading with the audience in mind? Everything you do should be from THEIR perspective. It’s for them. Help them. Guide them. Solve their problems.

Then ask yourself: Are you overselling? Your brand and your products do not always need to be the hero in email marketing. Afterall, this is an on-going dialogue you’re having with your customers. Establishing a relationship is a longer-term proposition. Don’t oversell. Again, be helpful. Put yourself in their shoes and ask yourself: What do I need? What will make my life easier or better?

Getting Started With Email Marketing: Do This Not That

Your email marketing is a fail if it doesn’t contain these four elements. Set yourself up for success by making sure these four things are included thoughtfully in each email you send:

1. Look professional — Make sure the email platform template is set for your brand fonts and colors. Design is key to successful email marketing as well — design a nice header and footer. Link to your social channels in your footer. Stay consistent from month to month with this template and your customers will start to recognize your email and your brand, and look forward to your next email.
2. Have a call to action — What can readers do to learn more? Use a button in your email that links back to your website where the reader will read more, download something, watch a video, contact you for more information or order a product. For instance, if you are linking to a blog post, tease them in the email, but don’t reveal the real scoop…ask them to “Read More” and click the button to go to your website for the rest of the insight.
3. Date and time — When do users want to engage and not unsubscribe? Many email programs like Mailchimp will tell you when the best time is to send emails to be successful. Statistically, Tuesday mornings are the day most people open their emails.
4. Don’t try too hard to sell — Engage your audience and don’t make the email be all your company. Again, be helpful: share hints, tips, tricks. Give away your knowledge and they’ll see you as the industry leader and come to you to solve their problems (with your products or your service.

Most Importantly: Be consistent.

Successful email marketing campaigns provide content to make readers’ lives better. They are informative, not sales-y. Email marketing campaigns provide value, real value, to customers’ lives consistently. Create a schedule using Google Sheets and plan each month’s topic, date, and assign responsibilities. After a while, it becomes easier and easier to stick to your schedule and create smart, thoughtful, nicely designed emails that make your brand the one that customers turn to again and again.

What is an influencer?

Who hasn’t scrolled through an Instagram or TikTok feed and stumbled upon a random person on an amazing vacation, eating a mouth-watering meal, or wearing a fabulous outfit and thought to themselves, “I wish that were me”? As social media has risen in popularity, internet celebrities and influencers in the marketing world have learned to use their influence and followers to promote products and lifestyles. Influencers are content creators who have the power to influence or alter the decisions of others. These trendsetters have become experts at producing effective “subliminal” ads reminding us that we “need” those shoes or we have yet to visit that vacation destination.

Finding your niche

The first step to becoming an influencer is to find your niche. My mother follows other mom influencers, I follow account that are more popular and targeted to teens, and my little brother is obsessed with the guys who do cool trick shots on YouTube. There are a multitude of niches on social media from health/beauty to fashion to travel to lifestyle/relationships. The cosmetic and fashion industry alone is worth more than five hundred billion dollars annually and frequently pays content creators to offer tutorials and testimonials. Companies often compensate travel influencers’ flights, cruises, and hotels in exchange for featuring them in their feed. Influencers are also eager to offer advice to anxious new parents in exchange for compensation and merchandise.  

How is being an influencer a career?

Influencers have to be active and consistent. There are very few days off for content creators. The more popular accounts often post multiple times per day. Companies will pay to have these influencers on Instagram to do giveaways, OOTDs (outfit of the day), or short videos using the product. YouTubers will typically have unboxing videos or use the product somewhere in the video. Anytime you see a product in a video, the person is most likely being compensated for it. 

Why is using an influencer a good marketing strategy?

People like to do what is popular or “trending”. If a TikTok star starts doing something new, chances are good that their fans will follow. Whether that is doing a TikTok dance or buying a pair of jeans that are “the most comfortable pants ever”. Consumers also trust a third party over the company that is producing the product. Social media users choose to follow accounts because they identify and trust the creators. When an influencer recommends a product, it often feels like a friend is recommending it.

Let’s be honest: we used to roll our eyes at influencers dancing on the beach and constantly filming videos in restaurants before we recognized their genius. These creators have a massive effect on modern society through social media platforms. Virtually all companies have begun to use influencers, making them major players in the marketing world.