Small business owners pour their hearts into their businesses, so it’s no surprise that branding and messaging often feel deeply personal. But here’s the truth: effective marketing isn’t about what you like — it’s about what resonates with your audience. A message that caters to your audience’s needs, desires, and emotions is what drives connection, loyalty, and sales.

Yet, business owners sometimes unintentionally center their messaging on themselves or their products, missing opportunities to truly engage with their target audience. Shifting focus to your audience helps avoid two common pitfalls: talking too much about yourself and focusing solely on the product.

Why Audience-Centric Messaging Matters

Think about your favorite brands. Do you love them because they talk about how great they are? Or do you love them because they speak directly to your needs, solve your problems, or make you feel something?

Great messaging connects with people by addressing their emotions, solving their pain points, or helping them imagine a better future. It says, “We see you, and we’re here for you.” For small businesses, this means stepping back and crafting a message that puts your customers in the spotlight — not you or your product.

When you shift your perspective this way, your messaging becomes more relatable and impactful, fostering stronger relationships with your audience.

Pitfall 1: Talking Too Much About Yourself

It’s natural to feel proud of your accomplishments as a business owner. Maybe you’ve built something from the ground up, developed expertise in your field, or created a product you truly love. But when your messaging focuses too heavily on you, it can alienate your audience.

Statements like:

• “We’re the best in the business.”
• “Our founder has 20 years of experience.”
• “I wanted to create something that reflected my vision.”

…don’t tell your audience what’s in it for them. Instead, shift the focus with language like:

• “You deserve the best service, and we deliver it.”
• “You’ll benefit from two decades of expertise, ensuring a seamless experience.”
• “This product was designed with your needs in mind, to make your life easier.”

This doesn’t mean you should erase yourself from your brand entirely. Your story can add authenticity and personality, but it should always serve the audience. For example, share your “why” in a way that connects with their values:

• “As a busy parent, I know how hard it can be to find safe, eco-friendly toys. That’s why I created this line — to give families like yours peace of mind.”

Pitfall 2: Focusing Messaging Solely on the Product

The second common misstep is centering your message entirely on the features of your product or service. While features are important, they’re not the primary reason people buy something. They buy based on how the product makes them feel or because of the problem it solves.

Let’s say you own a coffee shop. Instead of simply advertising:

• “We serve organic, fair-trade coffee roasted in-house.”

Focus on what that means for the customer:

• “Start your morning with a cup of coffee you can feel good about—delicious, sustainable, and crafted just for you.”

Or, if you’re promoting a skincare line, shift from:

• “Our moisturizer contains hyaluronic acid and SPF 30.”

To:

• “Feel confident in your skin all day long with hydration that lasts and sun protection you can trust.”

The key is to connect features with benefits. Features tell what the product does; benefits explain why that matters to your audience.

How to Shift Your Messaging Focus

1. Start with Empathy: What are your audience’s pain points, goals, and values? Make these the foundation of your messaging.
2. Use “You” Language: Speak directly to your audience. Replace “We” and “I” with “You” wherever possible.
3. Test Your Messaging: When reviewing your messaging, ask yourself, Would my target customer care about this? If the answer is no, refocus on what matters to them.

Build a Connection, Not a Lecture

Your brand’s messaging isn’t for you — it’s for your audience. By shifting your focus from self-promotion and product features to addressing your audience’s needs and emotions, you can create marketing that truly resonates. Remember: it’s not about telling your story; it’s about how your story fits into theirs. When you prioritize their perspective, you’re not just selling — you’re building a relationship that lasts.

Here are some marketing questions for business owners and leaders to ponder to truly rock 2025. Start the year off right. First, ask and answer these questions to help your team succeed by aligning your collective efforts. Then, optimize your team’s performance with clarity, collaboration, conviction, consistency and connection — and 2025 will be your year. And finally, don’t forget to regularly track your progress.

Ask Yourself These Marketing Questions

What are my business goals?

To focus efforts and increase success rates, make sure your goals are SMART. SMART goals are specific, measurable, actionable, relevant and time bound. Areas in which to set goals are around your financial target, growth, operations and your team. In addition, set goals for yourself as a business leader. These goals can be around leadership, development, your role, work life balance, fitness, mental wellness, etc.

Does my brand and messaging reflect what my business is today?

Is your brand resonating with your team and your best target? Think about this. You have great clients or customers, a strong, best-of-class team, and a differentiating product or service. So is your brand a garage band? Or have you evolved your brand and messaging to reflect what your business has become?

What is my marketing budget?

Set your marketing budget for next year. This is one of the most important marketing questions for several reasons. Most companies’ marketing budget for 2025 is between 7–10% of revenue. Then you can align your activities and expectations once your number determined.

Who are my best customers/clients?

If you have data gathered, this will be easier. If not, you still need to answer this marketing question. Key metrics to consider include purchase frequency and recency. Also review the total revenue generated by that client or customer for the year. Further, consider customer loyalty — your net promoter score (NPS). In other words, how likely are they to recommend your brand to others?

How am I going to achieve set goals targeted at my best prospects in 2025?

Now you’re asking yourself one of the key marketing questions. From here you can develop your marketing road map. With your ideal customers identified, you can then tailor your marketing efforts to their preferences and needs. In addition, the budget you developed is also in play here, as marketing initiatives must be within that budget.

Do I have the right marketing team in place to rock my business in the new year?

For the most part, successful business leaders realize marketing should be done by professionals. They themselves should not be the marketers. Thus, evaluate your team and identify who is qualified to lead and execute your marketing team efforts to reach your goals. Most small businesses do not have that team internally. And most small business leaders know that an office manager isn’t their Chief Marketing Officer — that position should not be leading or executing marketing strategies and initiatives.

These Answers Will Start Your New Year Off Right

Cheers to a new year. Going forward, we are wishing you even greater business success in 2025. In addition, our wish for you and your team is to achieve optimal mental and physical health and happiness.

During my senior fall semester at the University of Arkansas, I am taking courses that challenge my creative thinking. One of my courses, Creative Strategy, focuses entirely on developing an advertising strategy for a client of our choice. After defining target audiences and brainstorming strategic approaches, we reached the central reason for the course: writing our creative strategy statement.  

What is a creative strategy statement? 

This statement defines the purpose of a campaign and identifies how advertising and marketing efforts will benefit target consumers. Each aspect of a campaign should consider how it can bring value to its audience, and this strategy statement helps make ideas more tangible and attainable.  

How should you prepare to write one? 

Before writing this statement, the campaign team needs to have conducted the necessary research. The creative strategy statement is a great tool to guide advertising strategy and development, so it’s important to properly prepare to write it. This means taking time to define key elements of the campaign, which can be done by: 

• Customer research: Who are your current and potential consumers? What can you learn from their behaviors that may dictate how this new campaign appeals to an audience? 
• SWOT analysis: A SWOT analysis is a classic method for analyzing your brand – and for good reason. Writing out the benefits and challenges that your brand faces compared to competitors can help you discover innovative ways to meet consumer needs. 
• Current advertising approaches: Looking at and dissecting current advertising can reveal a lot about what works and what doesn’t. From analytics to behavioral reactions, there are multiple ways that a brand can strengthen its advertising presence. Then, the brand can become more distinguishable by ditching what’s not working and enhancing what is. 

What should it include? 

These statements should be succinct, only using a few sentences to provide relevant information. Developing these statements may look different depending on the client or the campaign, but important details include: 

• A description of the target market: Who do you want to reach, and what characteristics are necessary to consider when developing material? 
• Benefits offered: Why should your target audience pay attention to this campaign? What value can they get out of it that incentivizes action?  
• Customer need addressed: Offering benefits is only important if they directly and positively impact the consumer. What need does the target market have that the campaign can satisfy? 

What does this statement mean for the campaign? 

The information provided in this statement connects the strategic with the creative. Writing out the necessary details provides the parameters that advertising and marketing materials need to guide them. This statement can also help a team ensure they have thoroughly and accurately identified the target market, selling argument and tone of the campaign.  

As I enter the second half of my fall semester, the course is shifting to the development of creative work. From magazine ads to a digital ad series, my work from now on will be guided by the creative strategy statement. By combining research and recognizing the needs to be addressed, the statement is a great tool to ensure campaign materials are cohesive and on strategy.  

A brand’s visual identity is more than a logo or color palette —  it’s the visual representation your business’s values, mission, and personality. For small businesses and non-profits, a well-crafted identity builds recognition and trust. However, as these organizations grow and evolve, branding may need to change to reflect new goals, audiences, or offerings.

Why Evolve Your Visual Identity?

The decision to update or overhaul a visual identity often stems from growth or change. Here are key reasons a brand might evolve:

1. Business Expansion: As businesses introduce new services or products, their branding may no longer reflect the full scope of their offerings.
2. Shifting Target Audience: As the organization grows, its audience may broaden, requiring visuals that appeal to a wider or different demographic.
3. Modernization: Visual trends change over time, and keeping a brand fresh ensures it remains relevant.
4. Increased Professionalism: Many small businesses and non-profits start with DIY branding. As they mature, a polished identity can better reflect their level of professionalism, and dial up the credibility.

Key Elements of a Visual Identity

When evolving a brand’s visual identity, several components come into play:

1. Logo

The logo is the anchor of a brand’s visual identity. A redesign might simplify or modernize it while maintaining familiar elements for consistency. Updating or streamlining symbols can make a logo more versatile and contemporary.

2. Color Palette

Color evokes emotion and conveys values. Refreshing a brand’s color palette can help better align it with the organization’s current mission. Updating colors to align with trends can also modernize a brand’s visual identity.

3. Typography

Fonts communicate personality and tone. As businesses mature, they may shift from playful fonts to more professional ones. Introducing new fonts or pairing complementary styles can enhance both readability and brand perception.

4. Imagery and Graphics

Visuals, such as icons and patterns, help communicate the brand’s personality. Evolving these elements to align with the brand’s current focus ensures a cohesive look. For instance, non-profits may shift from abstract graphics to real-world photography as they grow their impact.

The Visual Identity Refresh vs. Rebrand

When evolving a visual identity, it’s important to determine whether your organization needs a refresh or a full rebrand. A refresh updates key elements (like colors or fonts) while keeping the core identity intact. This option is ideal for businesses looking to modernize without losing recognition. A rebrand is a complete overhaul, suitable for organizations undergoing significant shifts in their focus or mission.

Impact of a Refreshed Visual Identity

A refreshed visual identity signals growth and professionalism. It can attract new customers or supporters and keep your existing audience engaged. Modernizing your brand positions you as adaptable and forward-thinking, creating stronger emotional connections with your audience. Evolving with purpose is the goal.

For small businesses and non-profits, evolving a brand’s visual identity is about aligning with new goals and audiences. Thoughtful updates can amplify your message, improve recognition, and ultimately lead to greater success. Whether you’re expanding your business or growing your non-profit’s impact, evolving your visual identity ensures you stay relevant and resonate with the people you serve.

It is not Marketing/Sales, it is Marketing and Sales. In one week, two things happened that spurred me into sharing that marketing and sales are in fact two separate functions. That work together.

Marketing and Sales, Thing One

A former client who is a successful business owner shared at a recent weekly team meeting, that his team discussed the need for a marketing strategy and a stronger brand presence. The salesperson on the team was pushing hard for additional marketing resources. And he wanted to lead the charge. They “went back and forth about the where, how and the value of a stronger brand presence.”

The business owner was skeptical because he had grown his business traditionally from word of mouth. (Clearly too much time had passed since we worked together.)

He continued his story to me, “Front Porch Marketing was the first marketing resource I thought of to visit with and have a clearer picture of what needs to be done and in which priority.” For that, we are honored.

Marketing and Sales, Thing Two.

I attended a networking group event. The speaker was a small business consultant who shared ways for business owners to increase revenue and improve profitability, among other things. The presentation was great until we got to the slide that included the line, “Marketing/Sales.”

I thought “It is not Marketing/Sales.” They are not the same thing. They are not to be lumped together. These are two very distinct functions that both contribute to growing a business.

Why You Need Marketing

Marketing is no longer just an option for small businesses and nonprofits who want to grow. I am happy to share one-on-one my experiences over the last two years on this. Occasional marketing effort does not make your business grow. A marketing foundation must be built, strategized and utilized. You need consistency, conviction, and connection for marketing to succeed. These three things are must-haves when you’re marketing your business in the year 2024.

How Sales is Different From Marketing

Sales people and departments are responsible for generating new leads, converting those leads and closing deals. Sales leaders look at the ideal target customer or client and the product or service they are selling, and make a match.

First, there are inside sales: looking at existing customers and how they can grow their business. These sales people are also converting inbound calls and emails to direct business.

Then there are outside sales. This team’s approach focuses on face-to-face interaction with potential customers. They do this by attending targeted conferences and events. Building their network and relationships is the goal.

How Marketing and Sales Teams Can Work Together

At Front Porch Marketing, we sometimes work directly with sales leaders. Again, for that we are honored and grateful. Sales people overall have a defined pipeline, and may rely on the marketing people to feed that pipeline. These sales leaders know they need marketing. They do suggest initiatives to support their agendas. But most share what they are trying to achieve and trust that we will strategize and implement what is right for business growth.

We also work with smart, small business owners and nonprofit leaders, who believe they need to elevate their brand and grow brand awareness to grow their toplines. That’s marketing. Few of these types of companies have an in-house marketing team though. They may have a person or two in marketing, but even this small crew cannot manage or specialize in all the marketing things they might need. And that’s where we typically come in.

I could go on and on about the difference in marketing and sales functions. But alas, I must get up bright and early to French braid an 11-year old’s hair for school. So cheers to all of you marketing people and sales people growing the top and bottom lines, working with those you love, for those you love. All the while, taking care of your loves. Like we do.

With the rise of social media platforms, influencer marketing has gone through a significant transformation. Influencers have come to be key players in the marketing scene, appearing on platforms like YouTube, Instagram, TikTok, and more. To build more genuine and meaningful connections with their target audience, brands take advantage of the reach and power of these digital personalities. 

Evolution of Influencer Marketing 

Influencer marketing was simple in the early days of social media. Companies partnered with well-known bloggers and YouTubers to market products using endorsements and reviews. Influencer marketing became much broader as sites like Instagram and TikTok became popular.  

Influencers in today’s world can range in size from small influencers with fewer but very engaged audiences to large influencers with millions of followers. With this diversity, marketers can tailor their campaigns to appeal to certain groups and demographics. Influencers are becoming more than just brand ambassadors; they are content creators that include brand messaging into their own personalities and styles to relate to and de-commercialize marketing.  

The Challenges Going Forward

Influencer marketing presents challenges even with its benefits. Keeping authenticity is important because audiences can recognize fake endorsements, leading to openness on sponsored collaborations. Since influencers’ behavior might affect related brands, proper screening is important. Return-on-investment tracking can be difficult, requiring companies to use tools and set exact key performance indicators. A brand’s values consistency, popularity, and follower demographics are all important factors to consider when choosing a good influencer.  

To sum up, influencer marketing is an effective tool that helps businesses engage with their target audience by providing real and interesting content. Despite the challenges, it can still be an exciting and significant part of current marketing campaigns with proper preparation and successful execution. 

Brand storytelling has become a popular marketing strategy in recent years as companies face greater competition in the marketplace. This strategy consists of sharing personal stories and experiences to stimulate an emotional reaction from your consumers. When done thoughtfully and honestly, telling your stories can greatly benefit your brand. 

Storytelling Makes Your Brand Feel Approachable and Personable 

Whether you are just starting your company or have been established for years, your team has worked hard to develop a strong brand identity. So, you should want to capitalize off your company values and the personal values of the people that make up your team. Incorporating team testimonials and bios as part of your company presence adds life to the brand. It can make customers feel more familiar with the company when they choose to interact with and support you. 

Unique, Relevant Stories are Key to Differentiating Your Brand 

Your company should continually develop new ways to distinguish itself from competitors. Sharing anecdotes from your business and its members offers unique perspectives that consumers can benefit from. Sometimes, stories are much easier to remember then lists of facts or statistics – finding a good balance is important.  

Utilize Various Media Platforms to Attract New Audiences 

Practicing brand storytelling across media platforms is a great way to increase your company’s brand awareness. By posting on and monitoring different outlets, such as social media, newsletters, and company websites, you can expand your reach and gain insights into the customers who engage with your posts. Be sure to promote your different accounts across platforms and encourage viewers to share your content with others. Developing this relationship with consumers can build trust and loyalty, which encouraging customers to want to share your company with their friends. 

Be Sure to Include Customer Experiences 

Brand storytelling should not only include the stories of your company and its employees. You want your customers to also feel like a part of your business. By providing space for customers to share their experiences with your services, you can strengthen their loyalty to your brand and hear how your work is perceived. Effective communication between business and consumer is crucial to appearing transparent and ready to help. 

We are welcoming intern Michael Panikkacherry, our newest rocker from Texas Tech, to the team this summer. We wanted to get to know him better, so we asked him a few questions! He’s an advertising student and eager to learn more about this industry this summer at Front Porch Marketing. Give him a big howdy!

What is the biggest misconception about marketing today?

The biggest misconception about marketing today is that it’s primarily about advertising and selling products, when in fact, effective marketing is more about building relationships and  understanding customer needs. 

What advice would you give to your younger self?

I would advise myself to embrace failure as a teaching opportunity and to concentrate on developing resilience and flexibility since these traits will help you navigate the ups and downs of life.

What is one of the biggest lessons you’ve learned so far at school?

A good routine is key to success, especially in college when you’re living on your own. 

What does good brand strategy look like?

A good brand strategy clearly defines the brand’s purpose and values while also building a strong emotional connection to the target audience. 

If you could be anywhere in the world right now, where would it be?

I would like to go to Iceland because I feel like it is a very unique travel destination and the land and scenery is beautiful. 

If you could go to dinner with one person living or dead, who would it be?

I would want to go to dinner with Michael Jackson because I have always loved his music since I could remember and he was such an icon for me. 

If you could describe yourself in three words what would they be?

Sociable, dedicated, adaptable

Tell me about a major milestone in your life?

A major milestone in my life would have to be when I was elected leader for our community service project. I realized then that I was seen as a reliable person to the group that can help us get things done in a timely manner. 

From your perspective, how does Front Porch Marketing differentiate itself from other marketing companies?

Front Porch Marketing differentiates itself from other marketing companies because of its close knit team. 

What is a fun fact about you?

A fun fact about me is that I love to travel outside of the country. 

In the evolving landscape of B2B marketing, staying ahead of emerging trends and predicting shifts is crucial for the future of B2B marketing. Small businesses need to aim to carve out their niche and thrive in competitive markets. It’s essential for small B2B enterprises to anticipate and adapt to evolving consumer behaviors, technological advancements, and industry dynamics.

What is the future of B2B marketing? Find out by exploring key trends and predictions that small businesses should consider as they chart their course for success.

Rise of AI and Automation in the Future of B2B Marketing

First, Artificial intelligence (AI) and automation are poised to revolutionize the future of B2B marketing strategies. They offer unprecedented capabilities for personalized targeting, predictive analytics, and workflow optimization. Small businesses can harness AI-powered tools to streamline marketing processes, enhance customer segmentation, and deliver hyper-targeted messaging across multiple channels. By leveraging AI and automation, small B2B enterprises can increase efficiency, improve ROI, and gain a competitive edge in the digital marketplace.

Embrace of Account-Based Marketing (ABM)

Next, Account-Based Marketing (ABM) continues to gain traction as a strategic approach for B2B businesses. ABM can target high-value accounts and personalize marketing efforts to meet their specific needs. Small businesses can adopt ABM strategies to nurture relationships with key accounts. And deliver customized content, and drive engagement at every stage of the buyer’s journey. By focusing resources on the most promising prospects, small B2B enterprises can maximize the future of B2B marketing ROI. Ultimately they can accelerate sales growth in a targeted and efficient manner.

Shift Towards Interactive and Immersive Content

In an era of information overload, capturing and retaining audience attention requires innovative content experiences that engage and delight. So small businesses can differentiate themselves by embracing interactive and immersive content. Formats such as augmented reality (AR), virtual reality (VR), and interactive video are key. By creating immersive storytelling experiences, small B2B enterprises can captivate audiences. Additionally, they can foster brand loyalty, and drive meaningful interactions that resonate with their target audience.

Integration of Sustainability and the Purpose-Driven Future of B2B Marketing

Consumers are increasingly seeking out brands that align with their values and demonstrate a commitment to sustainability and social responsibility. Small businesses can differentiate themselves by integrating sustainability and purpose-driven messaging into the future of B2B marketing strategies. By highlighting their environmental initiatives, community involvement, and ethical business practices, small B2B enterprises can build trust, loyalty, and goodwill among their audience while making a positive impact on society.

Personalization at Scale

Finally, as consumers expect more personalized experiences from brands, small businesses must leverage data-driven insights. They need to use advanced segmentation techniques to deliver tailored messaging at scale. By harnessing customer data and predictive analytics, small B2B enterprises can create highly personalized marketing campaigns. These resonate with individual prospects and drive conversion. From personalized email campaigns to dynamic website content, personalization allows small businesses to connect with their audience on a deeper level and nurture long-term relationships.

Embracing the Future of B2B Marketing

As the future of B2B marketing landscape continues to evolve, small businesses must embrace innovation, adaptability, and forward-thinking strategies to stay ahead of the curve. By anticipating trends such as the rise of AI and automation, the embrace of ABM, the shift towards interactive content, the integration of sustainability, and the importance of personalization, small B2B enterprises can position themselves for success in an increasingly competitive marketplace.

Overall, as you navigate the complexities of B2B marketing, remember to stay agile, experiment with new technologies, and prioritize delivering value to your audience. Then by embracing the future of B2B marketing, small businesses can seize new opportunities, drive growth, and thrive in the digital age.

When using images to market your business, photography tips can make a big difference in sharing your brand’s image with the world. Don’t just take any picture — take the right picture. And think before you snap. Planning out your brand or product photography will make this time well spent. Think about all the places you will use the photography (ie social media, ads, website, etc) and plan your shots to show your product in the best way possible.

1. This Photography Tip Starts Before You Take a Picture: Understand Your Brand and Your Market

Understanding your brand/market is the first step to knowing what kind of photos you need. Get an idea of what you want to convey to your audience and what values you want to

display. Something to help you understand is to create a mood board of photography styles you like or just an overall aesthetic. Websites such as Pinterest is perfect for creating a mood board.

2. Invest in High-Quality Equipment

Make sure you have a good camera and lenses that can help you with your photography. There are many lenses that would better suit your needs, depending on what you want to shoot. Do some prior research on what cameras are best for what you want to achieve. Overall, when looking for a camera, this website that can help with figuring out what camera would be the best fit. 

3. Learning the Fundamentals Is A Photography Tip To Start With

Composition techniques will help you make visually appealing photos and help with your overall image. Framing and using the rule of thirds is very beneficial when you are taking photos of products, people, and places. Learning these techniques will elevate your photos and give a more professional feel to them.

4. Use the Best Lighting

Overall natural light develops the best results. Depending on the time of day, it can make or break your photos. Choosing morning or later evening times when the sun is lower, results in a softer light and a better image. If you want to shoot inside invest in soft boxes and flashes. For product photography, it’s best to have bright lights and a solid background to get that professional look.

5. Highlight Your Product or Services

Showcase your products and services in action and show how they can benefit your customers. Focus on capturing your brand and the overall message you want to convey to your audience. Photography tip: Show your product or services in a real-life setting, capturing action shots or setting up a still life. 

6. Biggest Photography Tip: Edit, edit, edit!

Use editing software such as Lightroom or Photoshop to enhance your images. Adjusting brightness, highlights, contrast, and colors will ensure your photos look professional. There are also photo editing tips on YouTube for those who want to get into editing more. And finally, here is a website that has some photography tips and tricks for a beginner.

Photography Tips Can Help Make Your Brand Stronger

Overall, you can create solid brand or product photography by taking the time to plan out what you will need, learn the photography tips, and use your time and resources efficiently — to make your brand stronger.