Working as public relations professionals, we have found that there are four key best practices for PR success to incorporate into your process.
1st Best Practice for PR: Generate Enduring Ideas
One of the most important best practices for PR is to always be generating ideas. First, this includes story angles, data-driven research, strategies, op-ed pieces, profiles and annual editorial reporting. Then, the consistency of coverage depends on innovative thinking. The client will not always have a newsworthy agenda to publicize.
It’s a Public Relations professional’s job to energize conversations that will keep the media interested. The goal is to keep clients in the news. Constantly have a pulse on what is trending in news and where the client can fit into a news cycle.
2nd: Practice Proactive and Responsive Communication
Proactive communication is undoubtedly the key metric to illustrating your commitment to the client, and a best practice for PR. Once a pitch is active, keep the client informed of the progress. This will not only galvanize the process but also create a dialogue about what is working and when a strategy pivot needs to take place.
As simple as it sounds, responding to an email and/or phone call immediately engenders a trust and sense of wellbeing with clients. And, it reenforces to them that they are always a priority. Make sure that queries are answered immediately, even if it is confirming that you have received the correspondence and will get back to them when you have an answer. And responsive and proactive becomes very important for PR success in crisis communication.
3rd: Demonstrate Transparency
Clients expect its PR team to have expertise when navigating the media and to pitch a story that will result in positive news attention. Clients also rely on their PR teams’ knowledge to let them know a story idea is not gaining the anticipated coverage. Conveying this is necessary even if the idea that is not working was the clients.
We are counselors, and clients deserve the benefits of our seasoned point of view that has been established in experience and best practice judgement.
4th: Zero In on Your Target Audience
When using an earned media approach, do not weaken a message by pitching too widely. Target the news audience by researching and then building a media list that covers a client’s business model. Position your client above competitors by taking their expertise directly to a targeted audience. And, customize the content so that news outlets are compelled to open an email and react to the call to action.
Combine These 4 Best Practices for PR
Use these tips to build a PR process and structure that will prove successful for clients. Build their business and your professional reputation with repeated consistency and counsel.
How to communicate corporate social responsibility for your brand
Corporate social responsibility (CSR) is a business’ commitment to philanthropic endeavors and environmentally friendly practices. It is essential for businesses in 2022. Why? Sure, today’s successful businesses are “responsible” organizations committed to profits. But in today’s world they are also responsible for other higher callings. Their consumers now demand it.
Gen Z is all in with brands who demonstrate corporate social responsibility. First, younger generations thirst for buying these products. Next, they want to work for these companies. So CSR gives businesses an opportunity to engage with not only their consumers and their employees, but with the communities in which they live and work in a meaningful way.
Yes, deeper client and customer connections will follow.
CSR efforts benefit the economy, society and environment. They demonstrate how the organization uses its resources in broadly beneficial and ethical ways. Showing that your company or brand is a responsible partner, employer and neighbor will be key to business success going forward.
How does a brand communicate CSR activities?
Talk about your company’s corporate social responsibility with a CSR report. A CSR report highlights your organization’s achievements. It builds social responsibility into your brand’s identity. This report makes the organization accountable to its stakeholders. And it shows progress year over year. Then highlight how your company has saved energy or fuel, renewed land, or reduced their carbon footprint. Finally, showcase better employees work environments with safety initiatives. Also implement DE & I programs that promote equity in hiring and promoting employees.
Your CSR report’s content can then be repurposed all year long as social media assets. Highlight individual specific goals your company has met with this effort. Statistics and data can be turned into compelling visuals and narratives that speak to your customers, your client partners, your employees and your community. Communicate your social responsibility efforts in these ways:
Email Marketing – create an eblast once a month or quarterly to key stakeholders
Social Media – create content and consistently communicate, once a week or month
Internal Communication – utilize existing intranet or internal emails to communicate CSR activities
What size business needs to show Corporate Social Responsibility?
A CSR report may be easier for larger businesses to execute. But, small to midsize businesses can do it too. These businesses are exercising the same values albeit in smaller, yet still remarkable ways. And that is worth talking about. CSR activities can separate your business from the competition in a truly meaningful way. So consider incorporating this important effort into your business.
As an account manager, I love the beginning of a new year.
In account management, a new year means a fresh start, not just personally but professionally! It’s an opportunity to put the struggles of 2021 in the rearview mirror and focus on what you want to accomplish in the year ahead. Maybe you’re committed to getting healthy or decluttering. Or, did you a pick a word that you want to embody in 2022? Like “Present”. Or maybe “Accountable”. Perhaps, “Grateful”.
The start of a new year at work means a chance to re-energize yourself and get better at doing your job. If you work in the agency world managing accounts like me, maybe you want to focus on a few core skills that will make 2022 your best year yet as a successful account manager.
Recommitting to excellence.
Where do you start? Well, we know the traits of a successful account manager are many. But I think we can all agree that no matter your career level or personal management style, there are skills that every effective account manager should possess. So what are they?
Excellent Communicator. And Excellent Communication. Plus, Excellent Communicating. Saying it once isn’t enough. First, we are responsible for balancing the needs of clients with the resources of agency partners. Next, we communicate in every aspect of our job whether it’s through writing creative briefs, submitting change orders, or managing timelines and budgets. And most importantly, we understand our clients’ needs by actively listening and asking the right questions. Clear and consistent communication is invaluable in every aspect of our job.
Organized. If you’re in this field, chances are high that you love a to-do list. I know I do! You’re always equipped with your favorite note-taking tools. You jot down important pieces of information all day long. You will undoubtedly glean insights others miss, with your excellent notes. In addition, you’re simultaneously juggling multiple clients. And your projects move forward while you make sure you keep everything on-brand, on-time, and on-budget. Whatever method of organization you prefer, exercising organizational skills is critical.
Resourceful Problem Solver. It goes without saying that marketing is fast-paced and change is inevitable. So you’re not afraid to address problems head on. And you don’t leave any stone unturned to resolve a situation. Better yet, you’re always thinking ahead and proactively working with your clients to head off any roadblocks before they even occur.
Get started on your account management reset!
Whether you choose to focus on all of the skills above or one or two, chances are if you stay committed and focused the possibilities are endless for a successful 2022 as an account manager. What are you waiting for? Get out there and ‘Rock Your Relationships.’
Reflection is a paramount part of that progress. It breeds opportunity. Reflection allows you to reinvent, reimagine, renew and realign yourself, your relationships, your business. It is cleansing and invigorating.
Thinking about our immediate past allows us to get to the heart of who we are and imagine who we can become.
Reflection is challenging.
To think deeply or carefully about something gives it meaning and purpose. Purpose is powerful.
This year on the Porch we found peace in reimagining our priorities, lessons learned and focusing our energies on the people we love.
We hope our reflections encourage you to take inventory of your own heart and mind as 2022 approaches.
Chief Rocker Julie Porter
I am so blessed to work with a team whose passions intersect with mine. My team members – new and old – bring different perspectives and invaluable ideas. Our clients’ energy and drive to keep moving forward despite all the obstacles they’ve faced this year is invigorating.
In addition, my children are the food that fuels my soul. Nothing brings me joy quite like seeing the excitement on their faces as they enjoy the activities they love.
Oh, and time at the beach. Time at the beach revitalizes me.
Rock Star Vanessa Hickman
On a family trip we learned about lighthouse keepers – their lifestyle, purpose, and job. The number one priority was to “keep a good light” by tending to the wick ensuring it burned as brightly and cleanly as possible. Over the years, this task became easier with electricity, but even then, it was an around-the-clock gig with dire consequences if the light went out.
My crew applied this to 2021. We were able to help, serve, support and care for friends and family by letting our light shine. So the year has illuminated opportunities to burn a little brighter. And, we will carry that sentiment into the new year and hopefully burn as brightly and cleanly as possible in 2022.
Lil Rock Maria Gregorio
As I look back on my 2021, one reflection trend comes across loud and clear: I need to spend time with people more than I thought.
I’ve always thought of myself as an introverted person, a human turtle if you will. But the personal highlights of my year – taking a trip to Seattle on a whim with my best/oldest college friend, visiting Disney World for the first time with my husband’s family, meeting my Big Brothers Big Sisters mentee for the first time in-person after a year of Zoom meetings – all of them are moments of in-real-life, human contact.
As a result, my 2021 was a year-long reminder that, while I love whiling away my time, leisurely reading a book or watching makeup tutorials on YouTube, I also love and need to be with my favorite people.
Intern Trey Harrup
When I graduated school, all I could think was go, go, go. First, I wanted that dream job. Then, I wanted that financial security. Overall, I wanted the life I envisioned for myself, and I wanted it as fast as I could get it. But good things take time.
But one of the best lessons I have learned this year is that not everything has to be so fast paced. We need to slow down and be present right where we are. No one starts and reaches their max potential without a little time.
Swiss Army Rock Lea Ann Allen
Reflecting on 2021, I see a re-adjustment in my definition of what normal means. This “new normal” for me means work is now something that I do around my life, instead of living my life around my work – as had been the case for my entire career in this creative business. I am learning to try to not define myself by my work. What I do is not who I am. Productivity is not my purpose.
In 2022 I will actively seek out ways to replace “doing” with “being”. I’m so fortunate to be a part of Front Porch Marketing. This company has been ahead of the curve on remote work, and this idea of organizing your work around your life.
Rock Enthusiast Natalie Rosga
For me, 2021 was a year of embracing the chaos. It is still a work in progress. But, isn’t progress, not perfection what we should strive for?
I’m a person who likes structure. I love a plan for the day, a to-do list, and tidiness. None of which fit into your daily lifestyle with little ones! I’m learning to give myself grace and live in the moment. The dishes, laundry, and piles of toys can wait. (At least until they go to bed.) Go outside and swing, play hide-and-seek a million times, build the fort, and make the cookies or the art project that is ultimately going to be a hot mess. They’re only little for a little while, so I’m going to soak up every minute that I can!
Fellow Rocker Romania Johnson
2021 has been a year of growth and re-invention. This year has forced reflection on values, morals, accountability and technology. I strongly believe and practice that everything happens for a reason. We just need to find the lesson in it all. If you think about it, there’s something to be learned from everything.
I’ve learned that when you stop learning, you stop growing. I’ve faced many challenges over the years. At 50 years of age, I began to lose my sight. I decided to get a degree in something and figure out how to re-invent myself. I had to put in the work because what you put in is what you get out. No shortcuts here.
I’ve also learned that I’m stronger than I thought and I’m capable of doing anything with hard work and determination.
Rock Collector Alison Moreno
This year I found that I was able to see the positive in challenges put in my path. I, too, had to embrace the chaos as our house warm torn apart to repair many (and I mean many) plumbing issues. It was overwhelming.
Though my family didn’t have a place to eat, we had more meals together than in the past. It was fun to eat in strange places – Bedrooms, the yard, etc.
Everything eventually came back together beautifully, and all is at peace in our home (besides the teenagers). The progress continues!
Intern Carson Allen
2021 reflection shows that this year has been a tremendous year of growth for me. I picked up two remote jobs working as an intern at Front Porch Marketing and as a social media manager at a startup. Working at Front Porch has been a blessing, I’ve gained so much experience working with clients. The work feels meaningful and makes me proud to have it on my resume. With every new assignment I feel like I’m breaking down another barrier. I am forever thankful for being a part of the team
Media Rocker Christine Finnegan
2021 was a year of renewal and loss for me. Both of my sons graduated college. As my beloved boys started the next chapters of their lives, I lost my mother. Her voice of reassurance and love are inextricably embedded within me.
Our Reflections Challenge
Surround yourself with those you love. Be present in the present. The gifts you will receive are invaluable.
As you look to 2022, we challenge you to reflect on your priorities, your purpose, and your passions. First, focus on what energizes you. Then do more of that. Be still and be in the moments you have with those you love. After all, there is an abundance of joy that arises from chaos. So embrace it. Most importantly, give yourself grace and go for progress, not perfection.
We wish you peace, love and joy this holiday season.
Our 2021 Christmas cards arrived early this year … shocking friends and family and prompting messages like “first card received” “winning” “overachiever” – well-intended messages that gave me a good chuckle. Holiday cards are a highlight of the season for me. The responses of being first, winning and overachieving, prompted thinking about how the concept of winning is engrained in our daily lives. It has become a measurement tool of our success. Whether it’s in athletics, business, or life, we want to win. What does winning mean to you? To your business?
I have two young athletes in my house, they are competitive, they like to get medals, but they also know how to lose. In athletics it is easy to define. You come out on top, or you learn and grow.
Defining what winning means in business.
It is not as clearly defined in business. How do we define winning professionally? Is it getting trophy, certificates, nominations, or promotions? Is it having the highest sales? Beating a competitor? Selling the most widgets? Making it to market first? Or could it be something different?
“Winning is fun … sure. But winning is not the point. Wanting to win is the point. Not giving up is the point. Never letting up is the point. Never being satisfied with what you’ve done is the point.”
It’s not about performing better than others, rather it is performing to our highest abilities. You can be great without being first, and you can lose coming out on top. In this framing how do you win? You do this by performing to the best of your abilities.
“Competing at the highest level is not about winning. It’s about preparation, courage, understanding and nurturing your people, and heart. Winning is the result.”
Back to the holiday cards, absolutely was not going for the gold by sending a piece of paper to my family and friends, however, being the best professionally and personally in Pat Summitt’s context would be a great ’22 accomplishment.
As we march toward a new year how will you resolve to win and how can we help you?
This week, we welcome Natalie Rosga, our newest marketing rocker, to the team! As a mom of twins, we know she’s very practiced at patience, problem-solving and making peace.
Natalie Rosga takes a moment on the porch:
1. What is the biggest misconception about marketing today?
Marketing is easy and can be done by anyone. This can’t be further from the truth!
2. What advice would you give to your younger self?
Don’t be afraid to take chances.
3. What is one of the biggest lessons you’ve learned in your career?
Always keep learning and growing!
4. What does good marketing look like?
Good marketing is thoughtful. It speaks to your customer and makes them want to learn more about your brand or your product/service.
5. If you could be anywhere in the world right now where would it be?
Rocking on the porch swing on my parents back porch. (Narrator: This here is why we hired her, y’all.)
6. If you could go to dinner with one person living or dead who would it be?
My paternal grandfather who passed away when I was in grade school. We were very close and shared the same birthday.
7. If you could describe Natalie Rosga in three words what would they be?
Determined. Loyal. Tired (The result of two little munchkins always ending up in my bed.)
8. Tell me about a major milestone in your life?
Becoming a mom to my two little monkeys – Hudson & Emerson!
9. What is a fun fact about you?
I grew up in northwest Oklahoma in a small farming and ranching community. My family has lived there for generations. Cows outnumber people by FAR and my graduating class was 34!
What’s next for Natalie?
We are so excited to have our new rocker Natalie on the team as we continue to grow!
Working for a Woman-Owned Business is a Career Changer and a Life Changer
To quote Bob Dylan, “The Times They Are a-Changin’.” Specifically, the business industry has been changing and that’s a good thing. We aren’t in the 1950’s anymore. Women are achieving and climbing the corporate ladder like they never have before. However, sexism is still a prevalent problem in America’s workplace and economy. According to Business Insider, women were paid 17.7% less than men in 2019. From pay gaps to glass ceilings, women continue to be withheld from their full potential. We, as men, need to help bridge these gaps and break these ceilings for women worldwide.
Every man should work for a woman-owned business at some point in their life. It will help you be more comfortable with the growing and changing workplace environment. Sometimes men have a specific mental picture of what it’s like to work for a business in the corporate world, i.e. lots of men in black suits barking orders at each other while submitting to their superiors without question. This is what I thought.
But now, working for Front Porch Marketing, a certified woman-owned business, has proven the opposite. Everyone I’ve worked with has shown me nothing but compassion, patience, and respect. Along with these values, I’ve learned how to become more detail-oriented, collaborative, and inquisitive. In summary, working for a woman-owned business has helped me grow personally as well as professionally.
Woman-Owned Business: A Better Work Environment
Front Porch Marketing treats me as an equal and makes me feel valued. One of the key aspects I’ve admired the most about a woman-owned business is the empathy they share. They care about how you’re doing and your well-being not only professionally but personally. As an example – on my first day of school as a junior in college, Front Porch Marketing sent me a box of cookies just to thank me for my work this summer. It put a huge smile on my face and made me proud to work for the firm.
In regards to patience, I can tell you from personal experience that Front Porch Marketing has been very forgiving with me as I learn the ropes. They are very persistent in pushing me to reach my full potential and make it clear that I can always ask for help whenever I’m struggling. This learning atmosphere is rare to find in a business, especially one owned by men. In my experience, most of the time in a man-owned business they want you to figure things out quick and expect you to handle it yourself.
Empathy, patience and understanding are not just the right things to do, they pay off. Not only are woman-owned businesses more understanding but they statistically tend to make more than those run by men. According to Sable International, women led companies “generated 10% more in cumulative revenue over a five-year period,” compared to men. Even when facing bias, woman-owned companies are still rising above men.
Another bonus for me of working for a woman-owned business is the smoothness of the internship process. They gradually increase my work load once they think I’m ready for the next assignment, which is highly encouraging. They set me up to succeed. Additionally, I love having the opportunity to take on projects that make me feel like I’m making an impact. Lucky for me, Front Porch Marketing isn’t afraid to hand those out!
This is an Experience That I Would Recommend to All Men
Overall, as a young man entering the workforce, where diversity and inclusivity is growing, working for a woman-owned business has helped me grow as an individual. It’s given me perspective on what it takes to be a marketer in today’s industry. For example I am learning multiple marketing strategies and tactics: how to write blogs, how to put together reports, how to conduct project research, and I am designing retail line cards. Working with the amazing staff here at Front Porch Marketing has opened my eyes on how a successful remote business is run and operated. From the emails, the coaching, zoom meetings, and most importantly meeting deadlines – a business works best when the team works together.
Front Porch Marketing has been very kind in letting me join their team and held no judgement to the fact that I’m a man in a women’s business. It’s humbled me and made me proud to work for a group of strong, talented, independent women. It’s an experience I’d recommend to all young men.
If you’ve ever sat through a meeting and walked out wondering what its purpose was or why you were there, then you know you don’t ever want to be the host of such an event. The must-haves must have been missing. Must-haves are important, and this is especially true in marketing where people expect you to get their creative juices flowing from the start of the meeting. To help you avoid being a bad host, here are eight must-haves for hosting your next marketing meeting – and making it successful.
Meet only when necessary.
If something can be easily covered via e-mail, it should be.
A prepared – and shared! – agenda is the best start.
An advance agenda helps set the tone of the meeting, lay out the goals, and allows people to budget their time, as well as prepare responses. Be sure to include time for brainstorming!
Know what you are trying to accomplish during your meeting. This is not a status conference. The goals need to be clearly defined so that they can be addressed and accomplished.
Keep meetings small.
The smaller the group, the better the collaboration. Amazon’stwo-pizza team rule for productive meetings is well-known and highly successful. The idea is that the group must be small enough that two pizzas can feed all attendees. This keeps ideas from being drowned out by too many voices.
Keep your marketing meeting short.
Be respectful of people’s time. No more than an hour – half an hour is even better.
Keep it simple.
Use pictures. Charts. Demonstrations. Content is king in marketing meetings too so make them compelling and focused, but not overwhelming.
Keep distractions out.
Set a no-computer rule and declare phones emergency-only devices.
Keep it interesting.
You don’t want a boring, tedious marketing meeting. For instance, kick off the meeting in a fun way to grab their attention.
At a kick-off marketing meeting, for a client in the concrete industry, we needed to explain to the team that their audience didn’t know the difference between cement and concrete. How did we capture their attention? Cake batter. We demonstrated the difference in simple, relatable terms – without using engineer-speak.
Cement was represented as a box of cake batter. Concrete was then explained as the combination of the box of batter plus all other ingredients – resulting in a cake. This simple demonstration of making a cake in the meeting got the team’s attention, engaged their imaginations and helped them understand how their audience thought of them. Plus, CAKE!
Marketing Meeting Must-Haves are a Must
Well-organized marketing meetings can be great for productivity, team building, and brand development. Keep these marketing meeting must-have tips in mind so all you have to worry about is getting those creative juices flowing to rock your next marketing meeting.
Remote work happens and has before 2020. Newsflash!
The pandemic made it essential. Corporate offices closed. ODL. Now what are we going to do?
Many were unsettled.
Front Porch Marketing didn’t miss a beat.
Going back to 2011 when our company was founded, I was inspired by a business leader who started her business on a virtual model years prior. They still are rocking remote work and a “galactic headquarters.” F yer I. Successful companies have been using this model for years and years.
Companies functioned virtually decades before 2020. Really? Yes, friends, yes, they did.
Many questions were asked in 2020: • Team engagement. How can we function as a team without our myriad of useless meetings? • New business development. How would I do new biz development if not meeting one-on-one? Talk to your business partners. Existing clients, associations, affiliations, time to find new connections via LinkedIn. • Meetings. We must be in person and spend an hour at least pontificating all the thing. Nope. No, you do not. • Client relationships. How can we nurture them if they aren’t in person? Pick up the phone.
5 key reasons, and there are more, remote work works
It is more efficient. Less time spent commuting, more working.
Remote work is flexible. Choose the hours you work. Throw in a load of laundry between emails. It is important to remember, however, you don’t always have to be “on.” Walk away from the computer light, Carol Ann.
Enhances the work horizon. Our team is all over North Texas and Colorado and and and which means we can benefit from being a part of many communities and have access to top talent anywhere.
Business development happens. Less disruptions, more focus. Biz dev doesn’t have to be face to face. Utilize your resources. Resourceful people find new ways to make shit happen so their businesses thrive.
Saves money. Eliminates the unnecessary things. I pay my mortgage only, not rent for an office and its utilities too. Only one cleaning service. Less tax burden.
How we work impacts everything from our satisfaction to the broader economy. Speaking of broader economy, we are seeing wide reaching benefits from the pandemic. More small business owners are open to working with agencies that aren’t in their own backyards.
I will save the story of the business referral someone gave to a rocking business owner in California that recently led to our newest client relationship.
We aren’t “remaking work.” Remote work is how we have worked for 10 years. We focus on doing great work with people we love for people we love while taking care of our loves.
If you had to think of a pinnacle moment with the C.E.O.S. in your life, what does that look like?
Does it center around an act of kindness that was fueled by previously voicing a need? Providing a spectacular purchasing process because you answered all of the customer’s questions? Or simply, being affirmed by a team leader for a job well done?
Through each of these experiences, the space to have a conversation was created.
The Pinnacle Question
Celeste Headlee, award-winning journalist, professional speaker and best-selling author of We Need To Talk: How To Have Conversations That Matter, is notorious for creating these spaces with people and raises an important question in 2016 that is still relevant today.
“Is there any 21st century skill more important than being able to sustain coherent, confident conversation?”
To put it simply, no.
Headlee believes that in order to hone this skill people need to engage in “honesty, brevity, clarity and a healthy amount of listening.”
Yet, sadly, this skill has been greatly inhibited by a highly polarized culture. One that is constantly driven by the need to speak with the intent to be heard instead of speaking with the intent to listen.
This egotistic intent, where the focus is on oneself instead of others, has created an unbalance that Headlee hopes to restore to balance.
“A conversation requires a balance between talking and listening, and somewhere along the way, we lost that balance.”
This unbalanced, polarized culture is fueled by the most trivial of issues from politics to entertainment. Nowadays people are so passionate for or against a side that the idea of compromise has become pointless to them.
“Pew Research did a study of 10,000 American adults, and they found that at this moment, we are more polarized, we are more divided, than we ever have been in history.”
Although this study seems daunting and irrevocable, Headlee’s decades of professional speaking experience allowed her to create a framework that will help renew the balance and bring people back to the roots of speaking with the intent to listen.
Headlee’s 10 ways to have a better conversation:
1: Don’t multitask. Be present.
2: Don’t pontificate. Enter each conversation with the assumption that you have something to learn.
3: Use open-ended questions. Find out the five W’s: Who? What? Where? When? Why?
4: Go with the flow.
5: If you don’t know, say that you don’t know.
6: Don’t equate your experience with the other person’s experience. All experiences are individual.
7: Try not to repeat yourself.
8: Stay out of the weeds. Focus on the root of the story not the trivial points.
9: Listen.
10: Be brief.
Although 10 rules seems like a lot to remember, Headlee states that if a person takes the time to master even one of these rules that they will be skilled enough to create a space to enjoy better conversations with coworkers, friends, and team members.
Conclusion
Whether you use one or more of these rules, Headlee’s TED Talk boils down to this, “Go out, talk to people, listen to people, and, most importantly, be prepared to be amazed.”
I am truly amazed each day by the people in my life and grateful for the conversations that have made me into the person I am today.
My hope for you, is that this framework will help you flourish in your day to day conversations with the C.E.O.S. in your life and encourage growth in your soft skills.
Go out and do great things!
Bio on Headlee
Celeste Headlee presenting at TEDxCreativeCoast on 10 ways to have a better conversation.
Celeste Headlee, the speaker of this TED Talk, “10 ways to have a better conversation,” has over 20 million total views to date. Celeste’s work and insights are featured on TODAY, Psychology Today, Inc., NPR, Time, Essence, Elle, BuzzFeed, Salon, Parade, and many more. She has presented to over 100 companies, conferences and universities including Apple, Google, United Airlines, Duke University, Chobani and ESPN, and received the 2019 Media Changemaker Award, (celesteheadlee.com).
