Small business owners pour their hearts into their businesses, so it’s no surprise that branding and messaging often feel deeply personal. But here’s the truth: effective marketing isn’t about what you like — it’s about what resonates with your audience. A message that caters to your audience’s needs, desires, and emotions is what drives connection, loyalty, and sales.

Yet, business owners sometimes unintentionally center their messaging on themselves or their products, missing opportunities to truly engage with their target audience. Shifting focus to your audience helps avoid two common pitfalls: talking too much about yourself and focusing solely on the product.

Why Audience-Centric Messaging Matters

Think about your favorite brands. Do you love them because they talk about how great they are? Or do you love them because they speak directly to your needs, solve your problems, or make you feel something?

Great messaging connects with people by addressing their emotions, solving their pain points, or helping them imagine a better future. It says, “We see you, and we’re here for you.” For small businesses, this means stepping back and crafting a message that puts your customers in the spotlight — not you or your product.

When you shift your perspective this way, your messaging becomes more relatable and impactful, fostering stronger relationships with your audience.

Pitfall 1: Talking Too Much About Yourself

It’s natural to feel proud of your accomplishments as a business owner. Maybe you’ve built something from the ground up, developed expertise in your field, or created a product you truly love. But when your messaging focuses too heavily on you, it can alienate your audience.

Statements like:

• “We’re the best in the business.”
• “Our founder has 20 years of experience.”
• “I wanted to create something that reflected my vision.”

…don’t tell your audience what’s in it for them. Instead, shift the focus with language like:

• “You deserve the best service, and we deliver it.”
• “You’ll benefit from two decades of expertise, ensuring a seamless experience.”
• “This product was designed with your needs in mind, to make your life easier.”

This doesn’t mean you should erase yourself from your brand entirely. Your story can add authenticity and personality, but it should always serve the audience. For example, share your “why” in a way that connects with their values:

• “As a busy parent, I know how hard it can be to find safe, eco-friendly toys. That’s why I created this line — to give families like yours peace of mind.”

Pitfall 2: Focusing Messaging Solely on the Product

The second common misstep is centering your message entirely on the features of your product or service. While features are important, they’re not the primary reason people buy something. They buy based on how the product makes them feel or because of the problem it solves.

Let’s say you own a coffee shop. Instead of simply advertising:

• “We serve organic, fair-trade coffee roasted in-house.”

Focus on what that means for the customer:

• “Start your morning with a cup of coffee you can feel good about—delicious, sustainable, and crafted just for you.”

Or, if you’re promoting a skincare line, shift from:

• “Our moisturizer contains hyaluronic acid and SPF 30.”

To:

• “Feel confident in your skin all day long with hydration that lasts and sun protection you can trust.”

The key is to connect features with benefits. Features tell what the product does; benefits explain why that matters to your audience.

How to Shift Your Messaging Focus

1. Start with Empathy: What are your audience’s pain points, goals, and values? Make these the foundation of your messaging.
2. Use “You” Language: Speak directly to your audience. Replace “We” and “I” with “You” wherever possible.
3. Test Your Messaging: When reviewing your messaging, ask yourself, Would my target customer care about this? If the answer is no, refocus on what matters to them.

Build a Connection, Not a Lecture

Your brand’s messaging isn’t for you — it’s for your audience. By shifting your focus from self-promotion and product features to addressing your audience’s needs and emotions, you can create marketing that truly resonates. Remember: it’s not about telling your story; it’s about how your story fits into theirs. When you prioritize their perspective, you’re not just selling — you’re building a relationship that lasts.

Here are some marketing questions for business owners and leaders to ponder to truly rock 2025. Start the year off right. First, ask and answer these questions to help your team succeed by aligning your collective efforts. Then, optimize your team’s performance with clarity, collaboration, conviction, consistency and connection — and 2025 will be your year. And finally, don’t forget to regularly track your progress.

Ask Yourself These Marketing Questions

What are my business goals?

To focus efforts and increase success rates, make sure your goals are SMART. SMART goals are specific, measurable, actionable, relevant and time bound. Areas in which to set goals are around your financial target, growth, operations and your team. In addition, set goals for yourself as a business leader. These goals can be around leadership, development, your role, work life balance, fitness, mental wellness, etc.

Does my brand and messaging reflect what my business is today?

Is your brand resonating with your team and your best target? Think about this. You have great clients or customers, a strong, best-of-class team, and a differentiating product or service. So is your brand a garage band? Or have you evolved your brand and messaging to reflect what your business has become?

What is my marketing budget?

Set your marketing budget for next year. This is one of the most important marketing questions for several reasons. Most companies’ marketing budget for 2025 is between 7–10% of revenue. Then you can align your activities and expectations once your number determined.

Who are my best customers/clients?

If you have data gathered, this will be easier. If not, you still need to answer this marketing question. Key metrics to consider include purchase frequency and recency. Also review the total revenue generated by that client or customer for the year. Further, consider customer loyalty — your net promoter score (NPS). In other words, how likely are they to recommend your brand to others?

How am I going to achieve set goals targeted at my best prospects in 2025?

Now you’re asking yourself one of the key marketing questions. From here you can develop your marketing road map. With your ideal customers identified, you can then tailor your marketing efforts to their preferences and needs. In addition, the budget you developed is also in play here, as marketing initiatives must be within that budget.

Do I have the right marketing team in place to rock my business in the new year?

For the most part, successful business leaders realize marketing should be done by professionals. They themselves should not be the marketers. Thus, evaluate your team and identify who is qualified to lead and execute your marketing team efforts to reach your goals. Most small businesses do not have that team internally. And most small business leaders know that an office manager isn’t their Chief Marketing Officer — that position should not be leading or executing marketing strategies and initiatives.

These Answers Will Start Your New Year Off Right

Cheers to a new year. Going forward, we are wishing you even greater business success in 2025. In addition, our wish for you and your team is to achieve optimal mental and physical health and happiness.

A brand’s visual identity is more than a logo or color palette —  it’s the visual representation your business’s values, mission, and personality. For small businesses and non-profits, a well-crafted identity builds recognition and trust. However, as these organizations grow and evolve, branding may need to change to reflect new goals, audiences, or offerings.

Why Evolve Your Visual Identity?

The decision to update or overhaul a visual identity often stems from growth or change. Here are key reasons a brand might evolve:

1. Business Expansion: As businesses introduce new services or products, their branding may no longer reflect the full scope of their offerings.
2. Shifting Target Audience: As the organization grows, its audience may broaden, requiring visuals that appeal to a wider or different demographic.
3. Modernization: Visual trends change over time, and keeping a brand fresh ensures it remains relevant.
4. Increased Professionalism: Many small businesses and non-profits start with DIY branding. As they mature, a polished identity can better reflect their level of professionalism, and dial up the credibility.

Key Elements of a Visual Identity

When evolving a brand’s visual identity, several components come into play:

1. Logo

The logo is the anchor of a brand’s visual identity. A redesign might simplify or modernize it while maintaining familiar elements for consistency. Updating or streamlining symbols can make a logo more versatile and contemporary.

2. Color Palette

Color evokes emotion and conveys values. Refreshing a brand’s color palette can help better align it with the organization’s current mission. Updating colors to align with trends can also modernize a brand’s visual identity.

3. Typography

Fonts communicate personality and tone. As businesses mature, they may shift from playful fonts to more professional ones. Introducing new fonts or pairing complementary styles can enhance both readability and brand perception.

4. Imagery and Graphics

Visuals, such as icons and patterns, help communicate the brand’s personality. Evolving these elements to align with the brand’s current focus ensures a cohesive look. For instance, non-profits may shift from abstract graphics to real-world photography as they grow their impact.

The Visual Identity Refresh vs. Rebrand

When evolving a visual identity, it’s important to determine whether your organization needs a refresh or a full rebrand. A refresh updates key elements (like colors or fonts) while keeping the core identity intact. This option is ideal for businesses looking to modernize without losing recognition. A rebrand is a complete overhaul, suitable for organizations undergoing significant shifts in their focus or mission.

Impact of a Refreshed Visual Identity

A refreshed visual identity signals growth and professionalism. It can attract new customers or supporters and keep your existing audience engaged. Modernizing your brand positions you as adaptable and forward-thinking, creating stronger emotional connections with your audience. Evolving with purpose is the goal.

For small businesses and non-profits, evolving a brand’s visual identity is about aligning with new goals and audiences. Thoughtful updates can amplify your message, improve recognition, and ultimately lead to greater success. Whether you’re expanding your business or growing your non-profit’s impact, evolving your visual identity ensures you stay relevant and resonate with the people you serve.

It is not Marketing/Sales, it is Marketing and Sales. In one week, two things happened that spurred me into sharing that marketing and sales are in fact two separate functions. That work together.

Marketing and Sales, Thing One

A former client who is a successful business owner shared at a recent weekly team meeting, that his team discussed the need for a marketing strategy and a stronger brand presence. The salesperson on the team was pushing hard for additional marketing resources. And he wanted to lead the charge. They “went back and forth about the where, how and the value of a stronger brand presence.”

The business owner was skeptical because he had grown his business traditionally from word of mouth. (Clearly too much time had passed since we worked together.)

He continued his story to me, “Front Porch Marketing was the first marketing resource I thought of to visit with and have a clearer picture of what needs to be done and in which priority.” For that, we are honored.

Marketing and Sales, Thing Two.

I attended a networking group event. The speaker was a small business consultant who shared ways for business owners to increase revenue and improve profitability, among other things. The presentation was great until we got to the slide that included the line, “Marketing/Sales.”

I thought “It is not Marketing/Sales.” They are not the same thing. They are not to be lumped together. These are two very distinct functions that both contribute to growing a business.

Why You Need Marketing

Marketing is no longer just an option for small businesses and nonprofits who want to grow. I am happy to share one-on-one my experiences over the last two years on this. Occasional marketing effort does not make your business grow. A marketing foundation must be built, strategized and utilized. You need consistency, conviction, and connection for marketing to succeed. These three things are must-haves when you’re marketing your business in the year 2024.

How Sales is Different From Marketing

Sales people and departments are responsible for generating new leads, converting those leads and closing deals. Sales leaders look at the ideal target customer or client and the product or service they are selling, and make a match.

First, there are inside sales: looking at existing customers and how they can grow their business. These sales people are also converting inbound calls and emails to direct business.

Then there are outside sales. This team’s approach focuses on face-to-face interaction with potential customers. They do this by attending targeted conferences and events. Building their network and relationships is the goal.

How Marketing and Sales Teams Can Work Together

At Front Porch Marketing, we sometimes work directly with sales leaders. Again, for that we are honored and grateful. Sales people overall have a defined pipeline, and may rely on the marketing people to feed that pipeline. These sales leaders know they need marketing. They do suggest initiatives to support their agendas. But most share what they are trying to achieve and trust that we will strategize and implement what is right for business growth.

We also work with smart, small business owners and nonprofit leaders, who believe they need to elevate their brand and grow brand awareness to grow their toplines. That’s marketing. Few of these types of companies have an in-house marketing team though. They may have a person or two in marketing, but even this small crew cannot manage or specialize in all the marketing things they might need. And that’s where we typically come in.

I could go on and on about the difference in marketing and sales functions. But alas, I must get up bright and early to French braid an 11-year old’s hair for school. So cheers to all of you marketing people and sales people growing the top and bottom lines, working with those you love, for those you love. All the while, taking care of your loves. Like we do.

In marketing, innovation in creativity is crucial; but can you measure creativity? How do you know if a logo, ad, website, or campaign is truly successful? Is it just about likes, shares, and clicks, or is there something else we should be measuring? Success and impact can be interpreted in many different ways depending on the goals of the creative.

Defining Success: Start with Clear Goals

Before you establish KPIs (key performance indicators), the most important question to ask is:

“What does success look like for THIS creative project?”

This question should be at the heart of any creative brief. Without a clear definition of success upfront, it’s impossible to measure the effectiveness when you measure creativity.

For some clients, success might mean brand awareness. For others, it could be about changing consumer behavior. Creative work designed to boost sales will have different measures of success compared to one focused on building a brand. Defining goals early on ensures the creative team can craft work that aligns with the client’s expectations and makes measuring success straightforward.

Measure Creativity for Excellence and Business Results

Creatives naturally focus on the artistry behind the work — how visually compelling, emotionally resonant, or innovative it is. And while creativity is essential, it’s important to balance artistic excellence with business objectives. After all, the goal is to create work that not only looks amazing and speaks in brand voice, but also delivers results like lead generation and sales.

Key Metrics for Measuring Creativity Success

Here are some of the key KPIs to look at when measuring creativity:

Brand Awareness Metrics

Impressions and Reach: This tells us how many people saw to the creative. It is important for brand awareness projects, where the goal is to get the brand in front of as many eyes as possible.

Brand Lift Studies: These studies measure the increase in awareness or perception of a brand after exposure to a campaign. They are valuable tools for understanding how well a campaign has boosted brand recognition.

Engagement Metrics

Clicks, Likes, Shares, and Comments: While these metrics are often the most visible, they shouldn’t be the only indicators of success. High engagement shows that the audience is interacting with the content, but it’s important to dig deeper. Are the comments positive? Are the shares coming from your target audience?

Time Spent on Content: Measuring how long users spend interacting with your content, such as watching a video or visiting your website (bounce rate), can give a more meaningful indication of engagement.

Conversion Metrics

Click-Through Rate (CTR): This metric tracks the percentage of users who clicked on a link or call to action (CTA). It’s a good indicator of how well the creative has inspired action.

Conversion Rate: This is the ultimate measure of success focused on driving sales, sign-ups, or other actions. It tells us how many users completed a desired action.

Cost Per Conversion (CPC): For performance-driven campaigns, this metric reveals how efficient it is in driving conversions. A lower CPC means the campaign is delivering results cost-effectively.

Behavioral Change Metrics

Customer Retention and Loyalty: If the goal is to change consumer behavior or build long-term loyalty, metrics like repeat purchases, subscription renewals, or increased usage of a service are essential.

Survey Responses and Brand Sentiment: This analysis (e.g., using social listening tools) can help measure shifts in consumer perception, loyalty, or trust in the brand.

Return on Investment (ROI)

Sales and Revenue Impact: Ultimately, many campaigns are judged by their impact on sales. Calculating the ROI helps determine if the investment in creative development and media spend led to an increase in revenue or profitability.

Attribution Models: It’s crucial to understand which touchpoints in a multi-channel campaign contributed to conversions. Attribution models help allocate credit to different parts of the campaign, giving a clearer picture of which parts are driving success.

The Intangible Impact When You Measure Creativity

Not all success can be measured by numbers. Some of the most important outcomes of creative work are harder to track with traditional metrics. For instance:

• Cultural Relevance: Did the creative become a part of the cultural conversation? Was it referenced in media or among consumers in a way that went above and beyond the initial goals?
• Emotional Resonance: Did the creative evoke the desired emotional response from the audience? Creativity that strikes a deep emotional chord can lead to lasting brand loyalty, even if it’s not immediately measurable in terms of clicks or sales.

Long-Term Impact of Creative: The Bigger Picture

Creative success doesn’t always show up immediately. In many cases, especially with brand-building or perception-changing campaigns, the true impact is felt over time. That’s why it’s important to continue to monitor brand health metrics. Surveys, focus groups, and long-term tracking studies can reveal shifts in brand loyalty, sentiment, and customer behavior that directly correlate with marketing and creative efforts.

Overall, creative work’s goal is to inspire, engage, and ultimately drive action. But it should also contribute to the long-term success of the brand. When measuring creativity with both short-term and long-term impact, we can truly understand the value of creative efforts and continue to refine approaches to deliver even greater results in the future.

In the world of marketing, advertising, and PR creativity is often king, but collaborating is the key to the kingdom. One of the most rewarding — and sometimes challenging — aspects of a creative’s job is working with clients to bring their vision to life while also ensuring it aligns with the broader strategy. This delicate balance between creativity and strategy, vision and execution, is what transforms ideas into impactful campaigns.

Understanding the Client’s Vision

Every client comes to an agency with a unique perspective, a set of goals, and a deep understanding of their brand. Our job as creatives is to tap into that knowledge, absorb their vision, and expand on it in ways they may not have initially considered. The first step in this collaborating process is active listening — really hearing what the client is saying, understanding their pain points, and grasping the nuances of their brand story.

Next, we might dive deeper into the client’s brand, their target audience, and their market landscape. This isn’t just about gathering information; it’s about building trust. When clients feel heard and understood, they are more open to collaborating and more receptive to creative ideas that may push the envelope.

Collaborating Means Balancing Vision with Strategic Insight

Once we have a clear picture of the client’s vision, the next step is to balance it with strategic insights. This is where the magic happens. Creativity needs direction, and strategy provides the roadmap. A great idea that doesn’t align with a client’s business objectives is just a great idea — it doesn’t necessarily translate into results.

To bridge the gap between creative concepts and strategic goals, we ask ourselves a few key questions: Does this idea align with the brand’s core values? Does it speak to the target audience in a meaningful way? Will it stand out in the market and drive the desired action? These questions help us shape concepts that are not only imaginative but also effective. Here we create brand elaborations, message maps, and creative briefs. These are the steering documents for all our creative work.

Turning Feedback into Fuel for Creative Collaborating

Feedback is an inevitable part of the collaborative creative process. And while it’s easy to see feedback as a roadblock, it’s more productive to view it as fuel for creativity. Often, clients provide feedback based on their intimate knowledge of their brand or their industry, offering insights that can elevate a campaign to new heights. It’s the collaborating back-and-forth between client and creative that produces a successful result.

The key is to embrace feedback with an open mind, distill the constructive elements, and use them to refine ideas. Some of the most creative and successful campaigns can come out of what initially seems like challenging feedback. Reframing feedback as a collaborative tool rather than a critique turns potential setbacks into creative opportunities.

Navigating Creative Differences

There will be times when creative differences arise — when an agency’s vision and the client’s vision don’t quite align. This is where strong communication skills and a little bit of diplomacy are important. It’s essential to clearly articulate the reasoning behind a creative choices, backed by data, market research, or past campaign success. For instance, when we present new logo ideas, we include a 2-sentence rationale for each one on why it works. We try to remain open to compromise and flexible enough to adapt our ideas.

In many cases, these differences can lead to a healthy dialogue that pushes both parties to think more creatively and strategically. Finding common ground isn’t about one side winning, it’s about aligning efforts to serve the brand’s greater good. Afterall, we’re all in this together!

Celebrating Wins, Big and Small

Collaborating successfully with clients isn’t just about delivering great work; it’s also about celebrating the journey together. Whether it’s hitting a key milestone, launching a new campaign, or achieving impressive results, recognizing these wins fosters a sense of partnership and shared accomplishment. When they win, we all win!

Celebrating these wins strengthens client relationships and builds trust. It also sets the stage for future collaborating on other projects, creating an environment where clients feel confident that we are just as invested in their success as they are. It’s the Front Porch way.

The Art of Creative Collaborating

At the end of the day, collaborating with clients is an art. It requires patience, empathy, and a willingness to see things from another perspective. It’s about merging the client’s vision with creative strategy to create campaigns that are not only beautiful and bold but also strategically sound and results-driven.

When done right, this collaborative process becomes a powerful tool that drives innovation and success for both the client and the agency. And that’s what makes every project, every meeting, and every brainstorm worth it. It’s not just about making marketing; it’s about making a difference.

Several factors can help a client’s message stand out if you’re pitching during an election year. It’s a politically charged period when pitching to the media, so here are tips to navigate a pitch.

Unraveling the Influence of Regulation and Laws

Understanding the influence of regulations and laws is a pivotal factor in effectively positioning a client’s message in the media if you’re pitching during an election year. The outcome of an election can significantly impact regulations and future legislation. By understanding and articulating how a client’s skills and knowledge align with these potential changes, you can empower your client’s audience. This can be done by highlighting specific bills and policies that could have legal implications after the election.

Be Patient and Persistently Pleasant When Pitching During an Election Year

Patience and persistence are not just important, they are crucial. The media landscape is unpredictable, especially during an election year, and journalists, reporters, and bookers are feeling the pressure now more than ever. If they don’t respond to your pitch email right away, don’t be discouraged. It’s acceptable to follow up, but be kind, compassionate, and understanding when you do so. The media is under unprecedented pressure to keep their audiences informed as quickly as possible.

Presenting Expert Commentary, Not Punditry

Positioning clients as experts who can offer informed commentary on specific topics is not just a strategy; it’s a key strategy. This approach not only sets them apart from mere pundits but also adds depth to their contributions, helping them avoid the pitfalls of engaging in politics.

Featuring Lifestyle Content When Pitching During an Election Year

PR agencies encounter special challenges if they’re pitching during election years. Journalists understand the value of promoting uplifting, inspiring, and powerful lifestyle messages. Despite global events, lifestyle content remains relevant, and people will continue to seek positive stories amid political unrest. Whether it’s about health, wellness, self-improvement, or feel-good stories, there’s a place for it. The key is to find angles that naturally fit within the broader media landscape while maintaining a balance.

Getting out of your artistic comfort zone can be really scary. It can be intimidating to pick up a new medium and try to learn a new skill. But artistic growth often thrives when you get out of your comfort zone. If you want to try new things and push your creative boundaries, here are some tips that can help you do so.

Try a New Medium to Expand Your Artistic Comfort Zone 

Trying a new medium can be scary but it’s one of the quickest ways to break out of your comfort zone. If you’re a painter who works with acrylics, why not try watercolor or oil paints? If you like to draw with just your pencil, try out pastels, colored pencils, or even charcoal. Try clay sculpting if you usually stick to drawing on paper. Try scrapbooking if you enjoy designing online. There are so many options to try out.

My favorite thing is to go to a craft store and pick a craft I wouldn’t normally pick up. That is how I got into punching needling and embroidery. There are so many avenues you can go down and luckily it’s easy to look up help when things get tough. By working with different materials, you will challenge your skills and maybe ignite a new passion. 

Collaborate with Others 

Partnering with other artists introduces you to new techniques and perspectives. It can inspire new ideas and approaches to your art. Getting together with an artistic group will give you an opportunity to try out new methods. If one artist uses a certain medium that you are not familiar with, let them teach you their skills. It’s always good to bounce ideas off of others to gain knowledge and perspective on a new medium. 

Attend Classes Outside of Your Artistic Comfort Zone

Enrolling in a class or a workshop outside your medium can open up new avenues for exploration. There are many resources online that can help you such as YouTube, Masterclasses, and sometimes even your local community college. There are also in person classes at your local craft store, libraries, or even museums that you can sign up for. Embrace a new venture, don’t let the fear of failure hold you back from trying new things. 

Embrace Failure 

When reaching outside of your artistic comfort zone, making mistakes is a natural part of the creative process. If you don’t make mistakes then you’re not learning. Each mistake is an opportunity for growth. It’s okay if you try something for the first time that doesn’t meet your expectations. At least you’re stepping out of your comfort zone and trying something new. 

Stepping out of your artistic comfort zone is a journey of exploration and self-discovery. By experimenting with new mediums, seeking feedback from others, and trying new things, you’ll not only enhance your skills but maybe find a new passion for a new craft.

In its simplest form, communication is the act of transferring information from one person or group to another. Whether personally or professionally, through talk or text, we typically spend much of our day communicating with other people.

It sounds simple, right? As someone whose job in account services relies heavily on communication with both team members and clients, I can assure you this isn’t always the case. Remember playing the telephone game as a kid? I do, and I can assure you the message that started the circle wasn’t always the message that ended the circle. Confusion ensued!

Improving Your Communication Skills

Undoubtedly our communication skills have improved since our days playing the telephone game, but we all still fall short in communicating effectively at times. So, how do we get better? Let’s first take a look at a few of the main ways we communicate.

1. Verbal Communication
   Whether we communicate through face-to-face meetings, a phone call or video chat, all of these are categorized as verbal communication. Using our voice to deliver the message to our audience.
   
2. Nonverbal Communication
   Nonverbal communication accompanies verbal communication. When we speak, we give off different signals without using spoken words, and sometimes without even realizing we are doing it. This can include facial expressions, posture, eye contact, tone of voice, gestures, how we dress, etc.
   
3. Written Communication
   There are many ways we can deliver our message through the written word. And, often this is considered the most common and effective way to communicate. It can be through emails, letters, social media, articles, text messages, etc.
   
4. Visual Communication
   When we communicate visually it is done through a means that can be read or viewed by the recipient and has become more prevalent because of social media platforms. Such as infographics, graphs, videos, slides, etc.

Barriers to Being Effective

There are many barriers that can impede effective communication. Let’s explore a few of them.

• Inattentive
  In other words, we simply aren’t paying attention. This can lead to missing important details and misunderstanding or misinterpreting what we do hear.
  
  
• Mismatched Communications Styles
  Does how you prefer to communicate differ from that of the intended recipient? If so, there’s most likely a greater chance of miscommunications.
  
  
• Poor Timing
  No matter how well thought out and prepared your communication might be, your message will fall short if it isn’t delivered at an appropriate time.
  
  
• Too Much Jargon
  Although at times jargon can make your communication more efficient, often, your intended audience will not understand it and will be left in a state of confusion.

Troubleshooting Your Communication Gaps

Now that we have outlined both some of the common forms of communication and barriers to communication, let’s talk about how we can overcome them.

• Active Listening
  If you find yourself struggling to absorb the communication, you might want to read up on active listening. It involves digesting the information, and then responding back through paraphrasing, asking questions and body language cues.
  
  
• Identify Communication Styles
  You need to understand not only if your audience prefers to communicate face-to-face vs. emails, etc., but also if they prefer straightforward and to the point messages vs. being inundated with all the details. The answer may vary based on what is being discussed and you need to adjust your communication style accordingly.
  
  
•  Think Before You Communicate
  Timing is everything when it comes to communicating to your audience. Are you sending your message right before a big event, a planned vacation or late at night? Always make sure you take these things into consideration if you want to be heard.
  
  
• Use Plain and Simple Language
  Shorthand and acronyms can save you time, but often it leads to your recipient feeling frustrated and confused because the language isn’t understood by all. Make sure you tailor your message to your audience, and only use jargon if you know it will be understood by all.

Regardless of how you communicate to your audience, there are going to be instances when it is ineffective. But, if you keep in mind some simple obstacles to avoid, you’ll find these instances will be few and far between.

As I was pondering what to share in this month’s newsletter, an email about books hit my inbox. It was my daily New York Times digest. And, one of the stories featured was the 100 Best Books of the 21st Century. To be honest, I only scrolled through the first 50. And, gosh, I haven’t read any of them. But, of course, now I am excited to have a new “to read” list.

How to Vacation: Read Books

On our annual July Fourth vacation to Gulf Shores, Alabama, not only do I cherish time with my kiddos, and the family tradition we have built. I enjoy reading, as I don’t have the opportunity to do it enough during the work week. On this vacation, I have a goal of reading a book a day. I know that sounds impossible, right? But I am a speedy reader when I’m engaged in a good book.

Reading to me is relaxation. It is an escape. Also, reading fills my head with new perspectives and ideas — even if I am reading romance or mystery novels. I do try to sharpen my parenting skills and throw in a parenting book now and then as well. In addition, adding business or professional development books to my library is important to me.

Books I’ve Been Reading This Summer

This year’s Fourth of July consumption, “dearest gentle reader,” did not disappoint. Highlights included:

James Patterson by James Patterson — My first audio book ever. Yes, stating this makes me feel like a dinosaur. I had no idea Patterson worked at J Walter Thompson. And was an executive there. He also produced some of the most iconic tag lines and creative concepts of all time! From this, I took away much. In addition to this one, I am adding two other books to my reading list: One by him and a book he gifts to others.

Five Principles of Parenting by Dr. Aliza Pressman — I have a 23-year-old son. Yet, parenting today and all the wise people and new learnings out there are still a benefit to me when I’m parenting my 11-year-old daughter. This book is a true treasure trove of wisdom.

Eruption by Michael Crichton and James Patterson — Wowsa. There were many unexpected turns and twists. Also, mind blown regarding new learnings on the science of volcanoes and other things. A must read y’all.

This Summer Will Be Different by Carley Fortune — This is one of the top easy-to-read and escape-into books of the summer.

Need More Insights on These Books?

Want to share why you read and what your favorites are? I’m happy to have a call or Teams chat. Or leave a comment here. Summer reading and time away from work are so important for the soul, don’t you think?

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