Practicing gratitude as a business leader can be challenging at times. Sometimes it is hard for business leaders to know what to be grateful for because of the many hats we wear, and the myriad of opportunities thrown our way each day. The big stuff often overshadows the tiny pieces of our everyday lives for which we should be grateful.

However, science has shown that regularly practicing gratitude makes you happier. Doing so makes you a better leader, which makes your team happier.

Want to be thankful at a time when it seems impossible?

Consider these things to find an attitude of gratitude:

1. Focus on the here and now. Ask yourself what you are grateful for this very minute. Perhaps it is that you made it safely to work or appreciating your computer didn’t choose this instant to crash.
2. Actively listen to a team member. Take time to truly listen to people when they talk to you, even though your mind is going a million different directions.
3. Each time you talk to a team member, thank them for something. It doesn’t have to be a big something. Acknowledge a nicety they did for a teammate or client. Say a simple thanks for sharing their thoughts with you. Let them know when they brighten your day.
4. Remember your “why.” Consider how the work you do benefits the people for whom you do it. Be thankful you have the opportunity to lead.
   

As a leader, go beyond. Go beyond yourself. Focus on showing thanks to others. Take it beyond Thanksgiving. Focus on practicing gratitude beyond this season of Thanksgiving.. Strive to live a life of gratitude, not just a season.

Julie Porter, Chief Rocker, is grateful for her precious family and their health, Texas high school football and the fabulous Front Porch Marketing team, clients and advocates. She tries to focus on showing gratitude to others daily as often as possible.

Most marketing people I know worship at the altar of Seth Godin. He’s a larger than life marketing guru — a best-selling author several times over, an accomplished entrepreneur, an in-demand speaker and teacher, and a revolutionary thinker.

In Seth’s own words:

My favorite thing about Seth Godin, though, is his blog. It’s always an eye-opening, thought-provoking, perspective-shifting few words that arrive in my inbox every day. For the past 11 years. It’s a streak.

“Streaks are their own reward.

Streaks create internal pressure that keeps streaks going.

Streaks require commitment at first, but then the commitment turns into a practice, and the practice into a habit.

Habits are much easier to maintain than commitments.”

Frequently his blogs are just a couple of paragraphs, sometimes they’re longer and more involved. Sometimes they’re deep, and sometimes they are lighter fare. It doesn’t matter. He gets his ideas out there and he does it regularly. And people love him for it.

We preach this philosophy to our clients all the time. The important thing is to blog. Regularly. Dependably. Habitually.

It doesn’t need to be overthought. We hear it all the time – How will I find the time? What will I write? Are my ideas worthy of a blog? Do people really want to read it?

The answer is yes. Your customers (and your potential customers) want to hear from you. They want to get to know you and what you have to offer. They want to make an emotional connection with you. Blogging does that.

So just do it. Take a page from Seth Godin’s play book – start a streak and allow it to become a habit. You’ve got this.

You know that part in the movie “Talladega Nights” where Will Ferrell’s character Ricky Bobby is being interviewed and he doesn’t know what to do with his hands? That is what socializing and networking for me is like, its like I don’t quite know what to do with my hands.

I would rather be at home, binge-watching a show and hanging out with my husband. I like my time alone, in my head, in my little world.

You could say I’m an introvert.

It’s taken me a long time to realize that my introversion is not some professional character flaw. It has not set me back professionally. My reserved nature means that I have to be mindful about how I manage my attention and energy levels when it comes to networking and socializing.  It means knowing that I do better in certain social situations versus others.

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For the most part, I do not like, what I like to call, “chamber mixers” or “rubber chicken lunches.” I’m sure you have been to a similar event before – networking events where you are thrown into a room with hundreds of people, eating mediocre appetizers, holding an overpriced beer and trying to talk to random strangers. These events can be very, very painful. The haphazard nature of who attends these events makes it seem like a real-life version of Tinder. But instead of bad dates, you just get bad conversations.

So, what’s the antidote for networking mixers like these?

Structure and Format: An Introvert’s Best Friends

There are other types of networking events besides large assemblies of random people. In my experience, I feel much more comfortable attending events that have structure and format built into them (rather than a networking free-for-all).

Conferences are one of my favorite networking events because a) they attract a large group of like-minded people and b) you get to learn something to boot. You can talk to your fellow conference attendees but don’t forget to talk to the speakers before or after their presentation. If you do not get the chance to say hi in person, send them an email with a few thoughtful questions thrown in.

An event series I’ve recently discovered is 1 Million Cups (1MC). 1MC is an event for local entrepreneurs to meet and present their startups to their local business community.  The program was developed by the Ewing Marion Kauffman Foundation and is based on the idea that “entrepreneurs discover solutions and engage with their communities over a million cups of coffee.”

The format of these events goes something like this:

Once a week, two small, local businesses make a short presentation about their business. Then the audience gets to ask them questions and critiques of their business. Lastly, the 1MC moderator will ask the speaker “What can we do help you?”

I like the 1MC events because it gives me something to talk about (introverts are great at asking lots of questions), it’s a dynamic group of folks, and the whole event is done over coffee.     

Socialize with a Purpose

Another great opportunity to network is by volunteering, or what I like to call, socializing with a purpose. Now, I am not advocating that you volunteer for an organization that you do not have the heart for. I believe that when a person gives, whether that is money or their time, they should give with their whole heart, not expect anything in return, and give to causes they believe in. At the same time, that doesn’t mean you can’t make friends and possible business connections along the way.

When you volunteer, you are automatically joining a group of like-minded people. This is key – it gives you something to talk about with your fellow volunteers. And who knows, you might have other things in common. (You most likely will).

Find an organization or two that you can devote your time and talents to – organizations that give you the greatest chance of doing good while also crossing paths with people you might be able to work in the future.

Network & Learn

Learning in a group is a great way to meet people. This can take the form of a course at a local university or a more focused seminar series.  

Taking a class, much like volunteering, puts you in a room with like-minded people. And since it’s not a one-time thing, like a conference or workshop, you can take the time to get to know people and really bond with your classmates and instructors.   

Take a Chance and Expand Your Network

When I was a senior in college, I went to a conference just for new marketing professionals. I went to a panel and there was one speaker who was so funny and engaging, that I made it my mission at that moment to introduce myself, say hi and get his card. Then I ran home to email him (don’t giggle, it was 2004) and thanked him for his time and insights, and I asked him if he would be open to giving me fifteen minutes of his time for an informational interview. 

I did several informational interviews with other marketing professionals over the course of that year and I have to say, most of them were just okay. But this one interview, with the panelist from the conference, turned into an internship at United Way of King County, a real milestone in my early marketing career. When I go to a networking event, I try to keep that memory in mind – that sometimes all it takes is a hello and a little following up to spark something big.     

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Remember, you are not trying to become friends with everyone. That would be exhausting. You are merely trying to widen your social circle a little – just enough for a little bit of luck and opportunity to get through.

The working world is changing, there’s no doubt about it. Remote work arrangements are on the rise as companies maneuver to keep overhead low, and more and more workers are prioritizing flexibility in their work schedules.  A recent Labor Report indicates that 23% of workers report doing some or all of their work at home, and this trend shows no signs of reversing.

Here on the Porch, we all work remotely. We gather when we need to, have robust dialogue via phone, text and email, and share work product and resources digitally.  The rest … the when, where and how we work … is entirely ours to manage.

For me, it’s ideal. Solitude and silence are welcome commodities. I can largely plan my work around my kids and my commitments. I can work anywhere, at any time. It’s a great combination. But it’s not always rainbows and unicorns, and unfortunately, it’s easy to succumb to the pitfalls.

Distractions

Office environments come with their own set of distractions, there’s no doubt about it – the ringing phones, the chatty co-worker, the people who pop into your office when you’re at your most productive. But when you work remotely, your entire life can be a distraction – the unwashed laundry, the food that needs prepping for dinner, the television, the phone calls from friends.

It’s ok to let yourself go there on occasion, the ability to multi-task when necessary is one of the perks of working from home. But don’t sabotage yourself. Identify your triggers and make a conscious effort to avoid them. Put the remote control away. Set aside a window to respond to personal texts and emails. Or make deals with yourself – work for a few hours straight and then allow yourself a 20 minute spin on the Peloton or 30 minutes with the Real Housewives.

Designated Work Space

If working remotely is a once in awhile situation, working from the kitchen table or having Kelly Ripa on in the background is fine. But if working from home is the norm, you need a designated work space.

Set up a space to work in and ensure that you can be productive there. A designated room in your home that can act as your office is an ideal situation. Ensure it is well lit and stock it with all that you need to work efficiently. Don’t have an entire room to spare? Then set up a desk in a quiet corner and Container Store the heck out of it. Staying organized and focused is a must.

Boundaries

The good thing about working remotely is that it gives you the flexibility to work whenever you need to. The bad thing about working remotely is that it gives you the flexibility to work whenever you need to. So boundaries are important.

You will be more likely to succeed if you set up a schedule for when you will work and stick to it. This will not only ensure that your work gets done, it will ensure that work doesn’t bleed over into your personal time with your family. Know when to work and when to put it away. It will keep you efficient and it will keep you sane.

Change It Up

Although working remotely can be rewarding, it can also be isolating. If you find yourself feeling disconnected, change things up. Take your laptop to Starbucks. Have lunch with a remote colleague instead of spending an hour on the phone. Connection is a human need – don’t create a life lived in a tunnel.

The ability to work remotely is a wonderful thing. If managed properly, it can give you the perfect combination of efficiency and flexibility. With a dash of Real Housewives.

If I were to google you right now, what would I find? What impressions would I form after viewing your professional history, your social media presence (or lack thereof), and your photos? Would I want to do business with you? Hire you? Befriend you?

Wakeup call, people … you’re being watched. It’s time to take control of your personal brand.

Say what?

Whether or not you identify it as such, you have a personal brand. Branding used to be reserved for businesses, but with the mushrooming social media landscape and the growing gig economy, the time has come to embrace personal branding.

A personal brand is how you present yourself to the world. It’s what you want people to know — who you are, what you think, what you stand for, and what makes you unique. Oftentimes, it’s the first impression someone will make of you.

So … yeah, it’s important. A strong personal brand establishes you as a thought leader in your industry, promotes your company (and your career), differentiates you from those who share your space, and allows you to build trust with those who seek you out.

Know thyself

Developing your personal brand starts with taking an objective look in the mirror. How would you describe yourself personally? Professionally? How would others describe you? Identify a handful of adjectives that feel like spirit words and make them your litmus test for everything you publish, post, share, comment on, and participate in. 

Find your niche. Solidify what sets you apart. And then run with it. It won’t happen overnight. It requires communicating your mission to your audience, in a genuine way, consistently and for the long-term.

Speaking practically

• Focus your branding. Share only what rings true. Posting just for the sake of posting is just noise.
• Deliver value to your audience. Make sure what you’re sharing is relevant to those you are talking to.
• Put the “social” in social media. Interact on the platforms where you live. Comment when you have something to say. Like when something rings true to you. Start a conversation.
• Share yourself with your audience. Give them a glimpse into your life and your soul. People want to know what makes you tick.
• Don’t live and die by your numbers. Having a gaggle of followers is fantastic, but are they your people? Are they engaging with you and furthering your brand?
• Lastly, and most importantly, make sure the on-line version of you matches the in-person version of you. Nobody likes a stepford wife. Don’t get caught up in what you think you should be – be authentic. 

If you’re not sure how to get there, give us a ring. We can help you hone your personal brand and show you how to rock it!

Blogs. Social media. Video. White papers. Infographics. All these things, and more, are content and can be used in content marketing. But what is the point of generating all this content?

The point is this: in an increasingly fractured media landscape, building an audience and a community around your company is one of the few ways to directly reach consumers. By giving them something of value, they will give you some of their attention.

Content marketing is about building trust. If consumers trust your company, they will be more likely to buy from your company.

Today’s consumer is used to doing their own research before they buy. According to a 2016 Demand Gen Report, 47% of buyers view 3-5 pieces of content before engaging with a sales rep. Wouldn’t you rather have one of those pieces of content be from you?

The Marketing Funnel is Changing Shape

The marketing funnel isn’t so much a funnel anymore as a flywheel. This Forbes article excerpt explains it best:

A change in mindset and a library of high-quality content will replace this traditional funnel with something more sustainable (and effective). The funnel is becoming more of an ongoing cycle that prioritizes continuous engagement over transactional relationships. This increased focus on nurturing, especially post-sale, makes customers more likely to stay with you or buy again — and more likely to give recommendations to friends and colleagues.

With content, you can transition your brand from vendor to partner. To be honest, someone else in your space can almost always come in and undercut you on price. But when you continuously engage your clients, build lasting trust, and form genuine partnerships, you’ll have much greater staying power.

The Oldest Content Marketer on the Block

Content marketing has been around for as long as there has been, well, content. One of the earliest, and in my opinion, one of the best content marketing examples is The Furrow magazine produced by John Deere.

What started out as an advertorial-driven publication turned into a beloved resource for generations of farmers. Today, The Furrow is a story-telling vehicle, with great photography and advice on how farmers can run their businesses.

And, there’s not much actual mention of John Deere. The Furrow is happy to be a trusted source for farmers, and in exchange, farmers let John Deere into their homes.

Fun With Fireworks

You don’t have to be the flashiest company on the block to use content marketing. Case-in-point, high-end cooler company Yeti. From the beginning, Yeti forged their own marketing path.

In addition to targeting “prosumers” with sponsored programming on hunting and fishing television stations, Yeti created a series of short video clips that put their product to the test. They pitted their coolers against a professional wrestler, a slingshot, and even fireworks.

Content marketing is usually educational. But it can be fun, too.

Canva is another great example of content marketing that takes care of the customer rather than pushing them through a funnel. Canva is a graphic design app that also publishes helpful content through their Design School blog and social media. They are a resource for their customers and earn their trust.

I used Canva when I was working in a job where I did not have access to Adobe products (the industry standard when it comes to graphic design.) I also tried out different software alternatives. Truthfully, if the Canva software didn’t work as well as it does, I might have gone with one of their competitors. But, Canva works well and it’s a great resource. So, I went with them.

Yes, eventually I moved on to Adobe products. But it certainly wasn’t because of price (graphic designers often call it the “Adobe Tax”). For a long time, I relied on Canva for graphic design basics and how-to information. And now, I tell anyone and everyone who needs graphic design software cheaply to try out Canva. I am no longer their customer, but I am an advocate for them.

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Content marketing is a slow roll. It’s like leaving a bread crumb trail for consumers to follow. Spread those bread crumbs around, make them irresistible. Everyone wants to be remembered, so tell your story.

As the leader of your brand, it is up to you to determine the vision for your business, you are also the business leader. You are mission-control to successfully making that vision materialize. Be responsible for recognizing – and deciding how best to overcome – the barriers to your brand’s success.

One of the most powerful (and responsible) things you can do as a business leader is to get out of your own way.

The business leader and/or business owner holds a tremendous amount of power. You can be your brand’s greatest asset and its biggest backer. Critical to your mission, however, is not to become a barrier yourself.

During a conversation with a business owner and CEO of a $50M+ company, the CEO relayed that his largest client could not implement the programs offered to them because the necessary departments were not communicating with each other.

To overcome this hurdle, the CEO stepped in to facilitate meetings and interactions between his client’s departments. However, he was not getting paid for that time and taking on that role took him away from his own responsibilities.

When asked to provide my advice to this dilemma, my answer was simple: Don’t attend the meetings. If he did not attend the meetings, others would be forced to take on rightful ownership of their responsibilities, freeing the CEO to focus on his own responsibilities.

Here are four things to consider as a business leader in order to get (or stay!) out of your own way:

1. Build boundaries and bridges. Don’t put yourself in situations to be the point person when it is not your role. If you consistently play a role not meant for you lines become blurry and you increase your risk of burnout. You also risk not having the time and/or resources you need to be successful. Build a good team – in-house and/or through outsourcing. Then take a step back and let them fulfill their own roles.
2. Do it, delegate it or delete it. Does your to-do list continue to have the same thing on it week after week? Yes? Figure out why. If it is something that requires YOUR attention, do it. If it needs to get done but someone can or should complete it, delegate it. Maybe circumstances make completing a task unrealistic, undesirable or unnecessary – then, delete it. Procrastination is a barrier to productivity and to creativity.
3. Find your joy. Focus on the good contributions. Perhaps you work with a client who is abrasive. Understanding that he or she has a difficult job can help you avoid taking things personally. Look at the good things you are doing in your own role and the positive things the company is doing. If you focus only on the negative or get upset over the same things on a weekly basis, you prevent yourself from seeing the positives of your own – and others’ – contributions.
4. Celebrate success and forget failure. Failure is a necessary part of the process. Expect it. Embrace it. Learn from it. As a leader, failure should be empowering. Don’t let it get you down. Stop and acknowledge when you overcome it.
   

If you can get out of your own way, you may be your brand’s greatest asset. We have built a strong team and could be a powerful ally. Give us a call.

I’m a mother to three kids firmly in the grip of teenage angst, so I frequently find myself talking to them about the importance of authenticity. Recently my youngest child said, “You keep using that word. But what does it mean EXACTLY?”

And that got me thinking. Authenticity IS a buzzy word, used frequently in many different contexts, which makes it easy for the concept to feel trendy and hazy. So since I’m a word girl, I consulted my dictionary to give me the word’s purest form:

authentic

adjective

not false or copied; genuine; real

Not false or copied. Genuine. Real. That’s pure gold, isn’t it? Authenticity is a buzzword for good reason.

We talk to clients all the time about authenticity in their branding and marketing. As the Chief Rocker would say, “It all begins with the brand.” And she is SO right! If the brand doesn’t feel real and natural, your audience won’t:

1. Know you.
2. Like you.
3. Trust you.

Authenticity is the new brand standard. The most authentic brands in the world are also the top brands, period.

So how do you build an authentic brand? Answer these questions:

Does your brand have conviction?

Your brand must stand for a specific promise, and everyone within your organization must believe that it’s important.

Does your brand have consistency?

Your brand must deliver on its promise at every touch point, every time. Your outreach efforts should be undertaken regularly and on schedule.

Does your brand have connection?

Your brand must be relevant and persuasive to your target audience, or your message is falling on deaf ears. Establishing an emotional connection with your people is key.

If the answer to these three questions isn’t a resounding YES, give us a call. We can show you how to rock your brand authentically!

Change – in time or circumstance – often sparks reflection. The match may also be our own – or another’s – experiences, a song heard, or a quote shared. Equally true is the reverse – reflection often sparks change. Growth is ignited by both. As 2018 nears its end on the Porch, we are reflecting upon this year and gleaning insights to lead us into next. We hope our reflections will serve as a guiding light to your own.

As Chief Rocker, 2018 has been a year of growth for me professionally. In the spring, I graduated from the Goldman Sachs 10K Small Businesses program – one of the most challenging and rewarding things I have done for my career and business thus far. As wife and mom, it has also been a year of transition and growth for my family. My husband has grown his team at work and is settling into a new leadership role.

“I believe that days go slow and years go fast.” Luke Bryan

Nowhere is this more apparent than in parenting. My daughter transitioned brilliantly into a new school and turned five, which seems like a landmark year. This fall my son entered what is widely rumored to be the most difficult year of education at his high school. He has shown tremendous grit and commitment to achieving success with his grades, his varsity football team and his competitive shooting team.

It has also been a year of anticipating and preparing for big changes ahead. With college on the horizon – and a mom’s need to collect as many experiences with him as possible – I once again increased my volunteer commitments at his school. As a parent, change is bittersweet. The growth you model, encourage and watch proudly take shape in your children is the same growth making you wish desperately time would slow down.

For my other love – Front Porch Marketing –– our passion and dedication to the development and growth of our clients’ brands continues.

“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.” Steve Jobs

Rock Star Vanessa Hickman:

As 2018 comes to a close, I am joyful that I have the opportunity to do what I love … sharing stories and helping organizations create and share their story. For me, the most meaningful project of 2018 was partnering with Practice Ministries to tell their story and raise funds in order to expand their ministries. Two of my loves collided: my faith and my work. To have found something I love and which allows me to contribute to the prosperity of my family makes me grateful, humbled and blessed.

“Growth is never by mere chance; it is the result of forces working together.” James Cash Penney

The Porch saw some changes in 2018, too. We added two Rockers. For one of them, a personal and professional collision of another sort occurred when her homecoming this year also grew our roster of amazing clients.

Lil’ Rock Maria Gregorio:

I moved back to Texas after a brief time in Kansas and I have somehow managed to reconnect and work with some old friends: Julie and Girl Scouts. It reminds me of an old Girl Scout song “Make new friends but keep the old. One is silver and the other gold … ” While I did enjoy my time in Kansas – I did indeed make new friends and learned a lot – it’s nice to be home again.

“Change is inevitable. Growth is optional.” John C. Maxwell

Back Porch Rocker Jacqui Trujillo:

2018 will be remembered as a year of tremendous change for me. Fear and discomfort can accompany change of any sort, but in the end, what I discovered is that sometimes the change you fear the most is the change that saves you … and turns you into exactly who you were meant to be.

“I don’t have to chase extraordinary moments to find happiness – it’s right in front of me if I’m paying attention and practicing gratitude.” Brene Brown

Finding our joy and practicing gratitude each day – regardless of circumstance – have also provided opportunities for reflection and been a catalyst for change in 2018.

The Rock Tara Engelland:

This year I have tried to take time at the end of each day to make a list of the things I am grateful for, both big and small. It’s amazing what practicing gratitude can do for your overall sense of happiness and contentment – especially on bad days. Sometimes, I even find the everyday things that I consider to be such chores are the things I am most grateful for. It really helps put things into perspective.

We are immensely grateful to our clients for the changes and growth we have experienced through the opportunities to work with each of you.

Classic Rocker Greg Asher:

2018 brought about the opportunity to work with great clients and a wide array of companies. From new products and services to new growth opportunities and new customer segments, they inspire me daily with their passion and commitment, and have me looking forward to a dynamic 2019.

“The secret to change is to focus all of your energy, not on fighting the old, but on building the new.” Socrates

As you reflect upon 2018, contemplate what roads you (and your brand) should start or continue to travel and where you should change directions. Focus your energy on making those changes so the reflection you see in the rearview mirror is a year full of growth, for yourself and for your brand’s bottom line.

From all of us on the Porch, may your holidays be merry and your 2019 shine bright.

I’ve been thinking a lot lately about business leadership.  What makes a good leader today?

As luck would have it, I recently watched The Founder, starring the underrated actor Michael Keaton as Ray Kroc, the “founder” of McDonalds.  Turns out, stealing the McDonalds brothers’ intellectual property and last name aside, Ray Kroc had some pretty good ideas about leadership that ultimately led to the success of the company and can still be applied today.

Side note: yes, I know McDonalds is not doing great right now and other restaurant chains are, ahem, eating their lunch. But, at the time, Ray Kroch was able to capitalize on a few key ideas to great success.

A Good Leader Takes a Step Back

The McDonald brothers, the original founders of McDonald’s, spent years perfecting their “Speedee Service System,” the assembly-line style fast food kitchen we all know today. They cut down on costs by eliminating wait staff and paired down their menu to the top-selling items – burgers, sodas, shakes, and fries.

Their first foray into franchising was a disaster. It was difficult for the brothers to control quality standards because 1) they were in California and franchisees were far away in a different city or state and 2) they hardly ever ventured outside of their original location.

So, you can imagine their consternation when Ray Kroc, who they trusted to create and supervise their second attempt at franchising, started suggesting new menu items, sponsorship opportunities, and that the brothers should expand the franchise even more. Who was this yahoo to tell them how to tinker with their creation?

It is a difficult thing to go from working in your business to working on your business, to giving up some control and letting others take on the day-to-day details and hands-on work. It’s a risk – what if a staff person comes back with less-than-stellar work? You have spent all this time growing your business and now you’re just supposed to what, give up the reins?

In a word, yes. In three more words, a little bit. What the movie makes painfully clear is that the McDonalds brothers were never going to grow their business to the fast food behemoth it is today by themselves. They needed right leadership, and the right people, to grow and they needed to let those people take the lead.

Finding the Right People Is Worth It

Initially, Ray sold McDonald’s franchises to a few friends from his country club. This was not a great success. They changed menu items without consulting him first. Burgers were overcooked. Locations were messy. And what was worse, they did not care. Their livelihood did not depend on these restaurants and so they let standards slide.

Ray then decides to fish for the right franchisees in different waters. He found them in VFW halls, American Legions, Shriners Clubs, churches, and synagogues. He sold franchises to regular, working-class people who were willing to work hard and had some skin in the game.

The lesson in all of this: finding the right people is tough. But, hiring the wrong people can be a costly mistake. Is it time to expand your talent search?

Leaders Work on Growing Their People

Let’s be clear: Ray Kroc was not a nice guy. But, he knew good talent and ideas when he saw them.

Ray didn’t immediately squash new ideas from his staff, he tested them out first. He took chances on people who might otherwise be overlooked, because he liked their work ethic. His original Director of Operations, Fred Turner, started out on the line of one his restaurants. Ray initially took interest in him because he literally liked the way Fred flipped burgers.

Ultimately, good leaders grow people. And by growing their people, they grow their business.

A Strong Brand is Worth a Lot ($2.7 million in fact)

Ray Kroc understood the value of a strong brand. He knew that even more than burgers and fries, McDonalds was selling the chance to spend time with your family, a sense of community, a slice of Americana. He also knew he could copy the Speedee Service System all the wanted, but no one was going to go to a restaurant named after him. Kroc’s doesn’t quite have the same ring as McDonald’s.

This is the point in the movie where things take a dramatic turn and we see Ray basically bullying the McDonald brothers into selling their very name to Ray for $2.7 million.

While I don’t advocate bullying, I do suggest looking at your brand and identifying what makes you stand out from the pack. In a world of increasingly commodified goods and services, what is special about your company?

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Its an old saying, but its true: what got you here won’t get you there. The things that make a business owner successful at first –a great product or service, hard work, attention-to-detail – are not enough by themselves to take a business to the next level.

To level up, business leaders must step back from the day-to-day, find and grow the right people, and cultivate their brand.  What steps are you taking to get to the next level of your business?