Using Text Messaging Marketing in your Marketing Plan

Is your brand using text messaging to connect with customers? Consumer preference to shop and connect with brands continues to increase steadily. Because of the pandemic, the mobile ecommerce growth that was expected to occur over the next 2 to 3 years, happened in mere months in 2020.

In addition to email marketing and social media marketing, text message marketing is an opportunity to speak with your customers in real-time. As a result, you can have real conversations with them throughout their customer journey. And, build brand loyalty. Use the space where they spend the most time – on their phone – to reach them.

Start with your business goals.

First, define your business goals before you incorporate a new marketing strategy. Next, select key performance indicators (KPIs) that will support those goals. These can be simple quantifiable measurements like subscriber growth or they can be revenue driven. Then with a clear plan for your text marketing program, you can set your company up for success.

Brands who text message can engage customers, increase loyalty and even drive revenue. Now more than ever, as consumers and brands are both feeling the effects of COVID-19, it’s important to be able to connect with your customer directly.

Last holiday season, 61% of all ecommerce sales were made on a smartphone. That represents a 27% increase from 2018. Mobile ecommerce will continue to hold a top spot as a customer preferred method of shopping. Capitalize on this shopping trend with text messaging.

Simple reasons to think about using text messaging.

Texting could be a helpful addition to your marketing mix depending on your type of business. With texting you can build the type of relationships with customers that they crave. There are many different ways to use SMS. So, here are a few ideas to get you started.

Welcome new customers

• Create a welcome offer to new subscribers. Then, build a drip campaign (a series of texts) for these new subscribers. This welcomes them to the brand and give them a reason to stick around.

• Offer your text message subscribers extra perks for being a subscriber. Make offers ones that aren’t given in your other digital venues. Share early access to shop new items, access to a member’s only special sale or VIP access to products.

Share new products or sales

• Excite your customers about a new service. Send them a text with a link to your website. Then they can easily sign up for your company’s newest yoga class or hot stone massage.

• Encourage quick action. Share limited-time deals in your shop, best-selling items running out of stock and Buy One Get One Free offers. Texting helps you highlight the time-sensitive nature of an offer.

Alert and remind

• Keep your customers up-to-date about steps in a service process. Don’t make them guess or wait or have to track you down. Text them when their tax return is ready. Show them pictures of their new kitchen being built. Keep them aware of when your serviceman is coming to repair their refrigerator.

• Remind your subscribers about their abandoned shopping carts with a link directly to their cart to finish their shopping journey. As a result, it’s easy for them to finish checking out. Thank them for their purchase. Reward them with a bounceback offer after the completion of their purchase.

• Share important or timely information to your text message subscribers. If you’re a restaurant, share news like COVID-19 safety precautions, new menu items or dining options.

Your customers rely heavily on their smartphones to connect to the outside world right now. Reach out to them using text messaging. Having real-time conversation with your customers lets them know that you hear them, you understand their needs and you are ready to add value to their lives.

How is your 2020 marketing plan holding up?

If you’re like a lot of businesses this year, you threw out your 2020 marketing plan and have been in triage mode for six months. Q4 is the perfect time to re-evaluate your company’s marketing plan to include a good marketing planning outline and process, messaging, strategies and brand.

This year’s best laid marketing plans were most likely laid to waste in the second quarter. It’s now Q4 of a very weird year – speaking from, well, every point of view – and everyone is working under the guise of not knowing what is coming next or when. Some businesses are continuing to just execute 2020 marketing strategies with messaging that is not currently relevant to growing their top line or their bottom line. Stop reacting and get proactive with your brand.

Typically, clients reflect and plan ahead this time of year, and this Q4 should be no exception.

In fact, we recommend doubling down on the planning. This year though, planning may look a lot like pivoting for most businesses. There is very little business-as-usual going on, and your company’s business plan should reflect that fact.

We are working with clients that are facing different year end results – from more than 75% decline in sales, to flat, to having the best year ever. We have clients who’s marketing plan has them pivoting completely and launching new brands, born of the new normal or a long-held dream. But the one thing all of our clients have in common right now is that they are planning in order to be able to continue to pivot if need be. They are ensuring that their future strategies will be on-brand even if the content has to change.

Now is the perfect time to step back from your business plan and take an objective perspective on your company’s state of affairs.

Is your brand’s marketing plan going in the right direction? Do you need a more focused or broader message? Are your communication strategies getting you in front of the right customers on the right social media channel? Is your brand voice in tune with the state of the world? Know who you are, what you stand for and how to communicate that mission to your customers. What is your highest and best use? When you have a plan, this is how you can frame all of your future content – even if it keeps changing.

Plan ahead to pivot.

Planning a marketing infrastructure to put in place now and building on it through Q1 and Q2 of next year can help pivot your brand toward a new goal, refine your mission and elevate your relevancy. Have a plan in place to be able to address the unknown needs of your customers as they arise in 2021. You don’t necessarily need the answers now, but you need to have a plan to be able to answer the questions your customers will have. Your marketing plan for next year should include key messages, strategies, a budget, timeline and content calendar through Q2 of 2021 to carry your company into Q3. Spend your marketing time wisely this quarter to build the brand you’ve always wanted to become next quarter and beyond.

Curbside Sales for restaurants and retailers appear to be here to stay – so think upselling, at least for a while. Your customers still crave your product. But, they want to enjoy the purchase and the consumption of it in their own homes. The simplest way to keep retail and restaurant doors open is curbside service.

Rather than shopping in your store, customers can order on line or by phone. Then, they can swing by your store as you bring their package to their car. Instead of dining in your restaurant this evening, customers are calling in their order. The customer then pulls up to your curb 15-20 minutes later ready to take their meal home.

Curbside pick-up – partnered with on-line or phone ordering – gives restaurants and retailers an effective way to keep selling. Indeed when things open back up again, this is also a new way to increase sales to an additional audience beyond the traditional in-store or in-restaurant customer.

Pick-up is not a new practice, but it is one that has been quickly honed during the pandemic.

There are best practices for curbside sales that will benefit both the customer and the business owner. Keep in mind that the easier you make things for your currently stressed-out customer, the more likely they are to return for this convenience again and again.

Get ready for curbside pick-up by optimizing your website and social media

• Get your website, customer email and social media up to speed. Make sure your customers know you offer curbside service and how that works is a way of upselling. Put this information on the homepage of your site. Build a separate landing page for curbside and link to that on your social platforms. Zanata Restaurant in Rockwall added a pop-up talking about Curbside Pick-up on its homepage.
• Remind customers weekly on social about curbside service. Consider having a weekly curbside special with a great photo of the item and the deal.
• Build community with your customers. Encourage them to take a picture of their purchase (food or clothing or whatever it is) and tag your store on social media. Then you in turn repost their picture thanking them publicly. This is called “User Generated Content” and is a best practice by big and small brands alike.

Make the ordering process easy for everyone

• When customers are ready to order, provide an on-site phone number for the customer to call or text to let you know that they are at your curb ready to pick up their order.
• Process payments in advance either on the phone or via your website or app. Keep the transaction at the curbside swift and contactless. If you must transact at the curb invest in a mobile card processor.
• At the time of order, ask your customer for their type and color of car picking up, and a description of the driver for clear instructions to deliver the right order to the right car.
• Designate a parking space or a specific spot as the curb service pickup area. Mark this area with signage that has clear instructions and the on-site phone number for the customer to call once they have arrived.
• Create a designated table inside to place curbside orders to streamline delivery during busy times. Have plastic ware, extra sauces, etc here to add to bags for food orders. Add tissue and gift bags here for retail merchandise.
• If you have the outside space to create a pop-up drive thru, this format can make things easier for both the customer and the business for upselling. Emporium Pies in Bishop Arts District built a pop-up “Pie-Thru.” Customers get pie without leaving their cars, mimicking their famous long line of people waiting to get pie on any given weekend.

Upselling: Keep them coming back for more

• Restaurants: include an order menu in the bag with the take-away food to make it easy for the customer to order again. Hand write a thank you note on the menu. Let the customer know how much their order meant.
• Ask the customer if they’d like to add a gift card to their purchase to either use next time, or to share with a friend. Or, if the customer hits a certain dollar amount on an order, add a gift card to the order as a thank you. This gift card will act as a bounce back for them to return to your store again.
• Invest in higher quality to-go containers to maintain integrity of your dishes. Presentation and temperature are still important. Big Al’s Smokehouse BBQ packages every to-go order in tamper-proof, sealed packaging. Consider branding your to-go packaging with stickers or hand-written “Thank Yous.” Adding stickers with your store’s logo and phone number or website helps remind customers how to find you.

Think outside the to-go box for upselling

• Consider narrowing the selection of items to your restaurant’s most popular items to offer curbside to streamline delivery.
• Offer Family Meals versions of your most popular items. Make it easier for families to just order the “Daily Family Meal for Four” for instance.
• Package an appetizer-entrée-dessert. This is an easy to pick-up choice. Switch out this special weekly to allow for local availability of ingredients or a chance to use up what’s on hand.
• And of course, have staff deliver bags or packages to customers’ cars wearing branded masks.
• Add the ability for the customer to add grocery basics to their order: milk, eggs, butter, bread, fresh veggies. Saving them an extra trip to a store can earn you a more loyal customer.

Go above and beyond to offer an experience while they wait

• Live music outside adds enjoyment when guests come to pick up their order.
• Some restaurants, depending on TABC laws, offer drinks to go to sip on while you wait for your order.
• Customers can order ingredients for one of your signature dishes with instructions to learn how to make it themselves at home. Some restaurants have even staged events. Consumers buy the ingredients kit and then tune into a Zoom with the chef to make from home.

There are more North Texas restaurants good to go best practices for how to do curbside service right by upselling. And there are several ideas for optimizing the outdoor space you do have. Re-imagine how to use it for curbside service and outside sales.

You can successfully make this way of doing business good for your bottom line.

Bad habits are time-sucking, energy-wasting, and detrimental to our wellbeing. So why does seemingly everyone have them, and is there a way out? We develop bad habits mostly due to stress and boredom. These bad habits actually address certain needs in our lives! While cutting them out cold turkey may seem like the best solution, the better alternative is actually to replace our bad habits with good ones. By doing so, we replace our bad habits with a healthier behavior that addresses that same need. Here’s Front Porch’s advice for overcoming bad habits:

Set a deadline

Setting deadlines forces yourself to act. Whether this means forcing yourself to move and undertake the burden of rent or not stopping until a task is done, put yourself in a situation where you physically have to get your rear in gear!

Knowledge is power!

Read about what you want to be/do. It will build confidence and help you in a professional setting, and any setting for that matter.

Eat well and exercise

The power of a good morning routine can easily be overlooked. I have found that waking up early and exercising jumpstarts my day, as well as automatically removing any stress I was carrying.

Find a substitute habit!

As mentioned earlier, we develop bad habits to deal with stress, such as nail biting, foot tapping, and jaw clenching. Finding a substitute habit will help overcome bad habits. An example of a substitute habit can be taking a walk when you find yourself tapping your foot. Also, squeezing a stress ball when you start clenching your jaw.

Find a buddy!

Joining forces with someone who shares a common goal can be very powerful, and this way you both hold each other accountable. You are in it together!

Cut out triggers

While this may seem self-explanatory, actually stick with it! Throw away sweets, hide TV remote, delete apps temporarily- do what needs to be done to ensure you rid yourself of the bad habit.

Conclusion

Bad habits are normal, so don’t beat yourself up! If you are able to recognize they are bad, you’re one step closer to replacing them. Thank you for reading, and we hope you are able to overcome at least one bad habit with Front Porch!

With the ever-growing presence of technology in our world, social media is something that should not be overlooked. It should actually be at the forefront of your business, giving people an idea of what you are all about and hopefully prompting them to become customers! Whether you are skeptical about the use of socials to generate business or have an active presence on all platforms, there is something to be learned for everyone! Here are some ways you can boost your business on social media:

Engage in Comments Timely

Simply put, you want engagement! Facebook and Instagram use this as a primary factor when determining what to display. Posts that have more comments are displayed more prominently within feeds and pages.  Also note that the faster you respond, the more likely others will too, which can spark a conversation and increase engagement. Some companies employ a social media monitor whose primary focus is to react timely to comments.

Measure On-Platform and On-Site Success

Google Analytics is an excellent tool to see if your social media strategy is measuring up. It tracks follower growth, engagement, distribution, and on-site performance. Analytics also measures on-site behavior, so you can see the average time a user spends on your website.

Improve Search Engine Ranking

Good news- social media can improve your search engine ranking! When your social media share rate increases, your domain authority increases! This leads to an improved search engine ranking. Hence, more visits to your socials will also increase your social media page ranking, improving your chances of being one of the top ranked pages.

Drive Traffic

Relying on only your network to drive traffic is completely nonsensical! Social media expands your brand reach and generates traffic organically. If you don’t have a profile yet, create one and use it to share customized content. You want to make sure your audience can seamlessly share your content!

Conclusion

Using social media to boost your business is as important, if not more important, than other business-boosting tasks. Front Porch has provided these tips as a way for you to dive deeper into your social strategy. We want to see you succeed with your socials!

Princess Rock Brianna Slay steps onto the porch to share her ideas on marketing, Porch culture, and a fun fact!

The biggest misconception about marketing today?

It is easy to market.

Best advice to give someone struggling with brand identity creation?

Keep it simple. (KISS) baby steps.

One of the biggest lessons you’ve learned throughout your career?

With my new experience as an intern along with being a student, I’ve learned to always be prepared, involved, and aware.

What is good marketing?

Good marketing is a message that’s clear and concise.

If you could be anywhere in the world right now where would it be?

I would travel to Ireland to visit my cultural roots and enjoy the green scenery!

If you could have dinner with one person living or dead who would it be?

I would love to have dinner with Jesus because he could answer life’s biggest questions, as well as making the food delicious!

If you could describe yourself in three words what would they be?

Observant, Trustworthy, Collaborative.

What is your favorite thing about FPM?

I love FPM’s fast-paced workability. The FPM Team can take a client’s vision and quickly make it a reality.

Tell me about a major milestone in your life?

A major milestone in my life was traveling internationally for the first time. It was the summer into my sophomore year, and I stayed with a host family for three weeks. I learned how to communicate with others who don’t speak my native language.

How would you describe the culture at FPM?

FPM’s culture is very optimistic, and they keep an open mindset when working with clients. They are always positive when talking to clients about updates. The team is enthusiastic in their manner, and they give solid opinions that are backed with facts. They never make their clients feel pressured.

Fun Fact?

I’m going to Southern Methodist University in the fall. Go ponies!

Thanks for tuning in to another Rocker Spotlight featuring Princess Rock Brianna Slay!

Recently added to the Front Porch team, New Rocker Allison shares Porch insights on good marketing, life lessons, and an inside view on The Porch.

What is the biggest misconception about marketing today?

Marketing is solely focused on gaining new customers. This is a common misconception because it omits the importance of retaining current customers and misconstrues customers as only a number instead of a respected client. Although getting new customers is important, it is just as important to make sure that current customers are being equally prompted by the benefits of the product/service.

What advice would you give to someone struggling with creating a brand identity?

Believe in your brand and find a way to guide your customers to see the brand through your eyes. Whether it’s a product or a service, show customers how your idea can change their life for the better.

One of the biggest lessons you’ve learned throughout your career?

Your uniqueness is not your weakness. Be proud of what you can bring to the table and always be willing to learn from your mistakes and others.

What does good marketing look like?

Good marketing requires creativity, persistence, and patience. Therefore, by taking the time to set a solid foundation and identify your core values as a company and as a team, you will reap the rewards of gaining loyal customers and positively impacting the world with your product/service.

If you could be anywhere in the world right now where would it be?

I would be in Greece, traveling from coast to coast, with ABBA naturally playing in the background.

If you could describe yourself in three words what would they be?

Gregarious, Amiable, and Confident.

What is your favorite thing about FPM?

Working alongside a team of encouraging women who are always ready to take on a challenge.

In what ways does the team at FPM have aligned values?

We all believe in delivering the highest quality of our services and in the fruitfulness of investing in relationships with our clients and our teammates.

Your goals for FPM?

1. Pass on productive nuggets of wisdom to viewers who read my blogs.

2. Help a client’s goals become a reality.

3. Expand my professional network.

How would you describe the culture at FPM?

FPM is truly like a family. For example, no matter where I am working from or what I’m working on, I know I can always count on this team to have my back and help me achieve my goals.

How does FPM differentiate itself from other marketing companies?

The FPM team is committed to be a helping hand to all who ask. Most importantly, no matter the product or service being sold, FPM will make sure that you are well equipped with the knowledge and assistance you need. Above all, we are here to make your goals a tangible reality.

Fun fact?

I have been to the middle of the world!

Thank you for tuning in as this New Rocker shares her Porch insights!

Over the last four weeks, strategic business leaders and owners have come to us to go back to their branding and marketing foundations. They are focused first on their team’s safety and well-being. Most talk of the “return to normal” and taking it “day by day.”

They use this time to re-evaluate and plan. The COVID-19 crisis is causing business leaders to be strong and agile. One of our favorite client quotes over the last several weeks is, “With drive, passion and desperation, we will RISE!”

David McCormick, the C.E.O. of the hedge fund Bridgewater, was a Treasury Under Secretary during the 2008 crisis. At that time, he said, “America must step up to retain its economic might.” This rings true today.

Step up we must.

Another business leader told us recently, they feel like everything is, “Ready. Aim. Fire.”

This does not have to be.

Focus on your foundation first.

3 Strategic Branding & Marketing Fundamentals

• Define or re-evaluate brand architecture. Think of this as the foundation of your brand. It has four pillars: brand vision, brand personality, positioning and affiliation. Our branding process is collaborative. It builds conviction. The process is built upon perceptions and goals held internally by key stakeholders. Using all points of view, we ensure brands are both differentiating and emotionally relevant.
• Build or revisit your marketing plan. Every business should have one. Marketing drives new business development. Without those sales, you do not have the resources required for your business’s long-term stability and success. Therefore, as important as these plans are, most business owners and leaders do not devote enough time and resources to them. We tell our clients use a rifle vs. shotgun approach. Your services and/or products are not for everyone. The plan focuses on key targets who are most likely buyers. Think fewer, deeper. As a result, more meaningful strategic initiatives on a consistent basis develop connections and broaden awareness.
• Re-evaluate or enhance your website. Is your website true to your brand? Its personality? Is the navigation user friendly? For instance, lucrative website loads fast and is mobile friendly. In other words, make your site work hard for your brand. Don’t get the veto vote because it doesn’t.

Successful business owners and leaders take the time to develop their brand architecture. Then, they develop marketing strategies and plan to build a company with a purpose. Above all, remember, “With drive, passion and desperation we will RISE!”

We once again find ourselves, think agility, at a new threshold as our state and country reemerge from quarantine and businesses are making decisions on their next step. The initial rush of the digital pivot is fading … the next opportunity is stamina and easing back into the new normal, whatever that may be.

However, before we start running that ball, let’s just pause and celebrate the WINS over the past five weeks.

With collaboration of the students, parents, administration and teachers, Faith Family Academy was able to continue to serve their student body food, technology and knowledge. They did not miss a beat. Faith Family Academy, you rock!

To Mister Sweeper, who continues to hire when so many are looking for employment AND keeping streets, parking lots and garages clean, an especially important job right now! Mister Sweeper, you rock!

Agility Rules!

To Corps Team Dallas, who continue to support clients in their hiring, pipeline and talent continuity plans, plus the virtual edition of “What We Love about Dallas,” was a go-to guide for entertainment this month! Corp Team Dallas, you rock!

Despite Big Al’s business being significantly hindered during shelter in place every week they have continue to give big with 100+ meal donations to first responders and the underserved community partners, like Family Gateway, Ronald McDonald House, Genesis Women’s Shelter and UTSW first responders. Big Al’s, you rock!

Essential workers that found a new way to safely do business, you rock!

Entrepreneurs who continue to forge ahead despite many unknowns with business and marketing plans, you rock!

Non-profits that are using creative means to serve their clients, you rock!

Therefore, Stay-at-home parents that are navigating new schedules and systems, you rock!

To the kids (especially seniors) that are mourning traditions missed, but are finding creative alternatives, you rock! 

Above all, all accomplishments, are worth cheering. Find reasons to celebrate and promote good news and good deeds. Recognize all the daily, tiny actions and choices that are keeping our community moving. If we did not catch you in this wrap up, know that we think you rock!

As we are staying-at-home, trying to flatten the curve, how should businesses and non-profits adjust their marketing strategies?

Double down on digital.

There is substantial evidence to suggest that the next new normal will look very different. Much as 9/11 changed how we fly, this pandemic will change much of how we live our everyday lives.

Tap the Breaks

A business leader’s first reaction may be to slam on the breaks on marketing.  Knee-jerk reactions are not helpful. Decisions made from fear are not helpful.

Let’s gently tap the breaks.

Yes, overall spending on digital ads is down 33% and spending on traditional media is down 39% from what companies had expected to lay out. But Nielsen data shows that when people are forced to stay inside, they watch about 60% more content than usual.

And, there is more good news. Home goods saw a 51% sales increase in Q1.

Don’t stop all your marketing and advertising. If your company or organization stops marketing all together, when shelter-in-place ends, you will have to start all over again introducing your company to consumers and clients.

Double Down on Digital

Advertising is most effective when it is consistent. Shift your advertising spend instead of just stopping suddenly.

While everyone else is pulling back, you may be able to maximize your ad spend. Because there has been such a steep drop ad spending, your company can take advantage of cheaper rates and lower bids on pay-per-click advertising.

“The best time to double down is when others are not. You may not see the biggest return right away, but in the long term, you will.”

Neil Patel, Marketing Guru

The Return of Email

Email is a crucial part of your marketing mix. Remind your customers through email that although storefronts may be closed, they can still purchase your products and services online. Don’t go in for the hard sell, just be reassuring and compassionate. Remind them that you are here for them, in whatever capacity that may be, no matter what.

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Your company is on the metaphorical Ark right now. Unlike the housing crisis and other events before it, we can see land (relief) in sight.

We are pleased to see companies coming to us to re-fresh their brands. Companies are asking us to update their collateral materials. And, some are asking us to help them double down on digital.

At some point, we will be able to go back to our everyday lives, with new and different habits to practice. Prepare now for that moment when you reach land. And in case we must get back on the Ark again, you’ll know what to do.