You are trying to save resources and graphic design seems like something you, a team member or a marketing / communications professional can do.
You’ve worked hard to make your dream a reality. Of course, you want to ensure it is recognizable. The first rule of thumb? Build trust in your brand.
Building that trust requires a connection with your target audience. To achieve it, your creative execution must be constantly consistent. It is crucial to get it right.
Here are four tips:
Know what you need before you begin. Define your brand pillars to create a strong foundation. What is your brand vision, personality, positioning and affiliation?
Next, have a creative professional define brand colors, fonts and creative execution guidelines. Mind the brand.
Don’t settle. There are many programs that allow anyone to try their hand at graphic design. Use caution. Layout, font and colors are just a few of the key elements of graphic design.
Take your time. If you choose to DIY your brand creation, understand it will be a time-consuming process to get it right. Take the time necessary to not only learn what you want, but what you need. Learn the art of design.
Experience pays. In the end, it will save you time and money to hire a professional graphic designer. They have the programs and experience to communicate your brand. They will give you the exact guidelines to follow to easily remain consistent and help distinguish your brand from the competition.
Own it. Once you have chosen your brand architecture and standards, own them. Use them religiously. Don’t use your logo in one color scheme on one social media post, then alter it for another. Instead of a random mixture of colors, know and use complementary colors. Keep all of your design elements consistent – Every. Single. Time.
There is value in creative and graphic design. Be consistent and follow brand guidelines. If you don’t have consistency, you won’t build connection. Without them, you may as well do nothing at all.
In conclusion, have a partner or team with the experience and know-how to help you stay consistent. We’re ready to rock when you are.
What is Content Marketing, and how do you win at doing it? How do you know what steps you need to take? Last month, we talked about doubling down on your brand – envisioning what your brand stands for, evolving your brand to meet your company’s needs today and emerging stronger in 2021.
This month, we’ll give you some pointers on taking your shiny new branding out into the world – with Content Marketing – for the win. What are the places that consumers will see your brand and interact with it? You’ll want to read thru to the end, because we’re going to tell you exactly what steps to take in this month’s extension of our Marketing 101.
Once your company has been thru a branding exercise, you’ll leave with your game plan and you’ll know what to do next. You’ll have your target nailed down, your brand’s personality defined and know exactly what category of business you can excel within. The first step once you’ve done this important branding work is your visual identity.
Ready, Set, Marketing – Your Brand’s New Logo
Commission an easy-to-use logo that works in many places. Your logo will be on your website, your social channels, your advertising and even on print work like business cards and brochures. Your logo should be simple, look good large or small. It should be easily used in black, white, and any brand colors you designate.
We’ve designed half a dozen new logo systems this past year, and while they are all quite unique to the company they’re designed for, they all have one thing in common – flexibility.
Your Brand’s New Website
If your company has a website, is it responsive, meaning does it work first and best on mobile but also on tablet and desktop devices? Modern websites need to be built with functionality for users top-of-mind.
This is called User Experience, or UX. How your customer goes thru their journey on your website should be carefully considered to make their experience as simple and rewarding as possible.
Next, your website should incorporate other important factors like Search Engine Optimization (SEO), which helps search engines like Google find your website easily. Google can then present it as a choice when consumers are searching for a business like yours. Using keywords and key phrases can help search engines determine how helpful your site is answering their questions.
Location is also a very highly weighted factor for search engines as well. If you are, for instance, a local restaurant trying to attract customers in the surrounding area, then this type of information should be of utmost importance when designing your new site.
Your Brand’s New Blog – the Starting Line of Your Content Marketing
Once you’ve built your website, keep your site content fresh. One of the most important parts of a new website is the blog. This is the place where the Content Marketing race starts. Regularly updating your blog means Google will keep revisiting your site to catalog the new helpful information you are sharing to “index” it for customers to find in search.
Blog posts are like a regular newspaper column for readers. They can subscribe to receive your news. They can make comments on your article at the end of the article. We write blog posts on topics relevant to our customers’ businesses for their website. This helps them to both build relationships with current customers as well as attract new potential customers.
Help solve people’s problems. Make this key in your blog content. Also, posting on a regular basis is equally important.
Your Brand’s Content Marketing Outreach
Think of your new site as your business’ virtual storefront. It’s your home base. Your social channels – like Facebook, Twitter, Instagram and LinkedIn – and other tactics like email marketing, Text Message Marketing are in essence, not just your advertising, but your chance to talk to your customers 1-on-1. An opportunity to develop a relationship with them. Each of these tactics has a specific use for a small business – every channel is not appropriate for every small business.
Winning in Email Marketing
Content marketing’s main ingredient is email. First, email marketing shares insider information with your best customers. After all, they opted in to receive this email newsletter from you. For instance, retail stores could offer special discounts, special not-on-the-website items, and special gifts-with-purchase to their favorite customers – which in the digital world would be their email subscribers.
For a restaurant, email marketing can announce a dining event, or a big menu change. Or a business service could announce open jobs, industry news that would affect their customers or tips and tricks to get the most out of their service.
Winning in Social Media
Social media, as a content marketing winning tactic, promotes blog posts, events, promotions, products or simply build conversation and relationships with different customers.
Our restaurant example, for instance, would want to rely heavily on Facebook, as that is the place to grow a local community – interacting with actual people who rely on their business, garnering reviews from customers, and posting events that their businesses is hosting.
But, an interior designer however, would focus on Instagram, as their clients might be all over the country, and consumers on Instagram are interested in all things beautiful. Hashtags #likethisone at the end of an Instagram post help customers find your business, much like the old card catalog at the library could help you find books on a specific topic.
Use Twitter for getting and sharing news with industry peers to establish your voice of authority. Are you an expert real estate broker? Then, share industry news in your category and give your take on any particular article. Follow reporters who work on your segment of business and interact with them when appropriate to demonstrate your expertise, making you a viable option for quotes in articles in the future.
Further, on LinkedIn, a non-profit foundation could share their quarterly goals, fundraising efforts and events, and results to a business audience of potential donors and board members.
Your Brand’s Content Marketing Win
Start with your brand. Establish a strategy for your content marketing for the win. Implement your tactics. Understand that marketing, and especially digital marketing, is a marathon with no finish line. How you run that marathon matters. Keep at it, perfecting the steps you take a little at a time. But start by taking that first step in content marketing for the win.
Your Brand in 2021: Front Porch Marketing has seen an interesting client trend this past year, especially in the second half. Many entrepreneurial brand companies have decided that 2020 – and indeed 2021 – is a good time to double down their brand. They want to really dig in, define their brand and differentiate themselves from their competition. Even big corporate companies, like Burger King, have rebranded, seeking to better define their mission and vision going forward.
If you step back and take a look at your brand with the fresh eyes of 2021, does it look like the company you envisioned when you started? Likely, your brand has evolved and so have you. Does your current branding reflect where you want to be in 5 years with your company or even where you are now, or is it trapped in the past? Maybe it’s time to graduate your branding.
Your Brand in 2021: Envision, Evolve, Emerge
Are you adequately featuring your new products or services? Are you communicating your most compelling benefit? Does your brand look legit, grown-up, like a serious brand that does serious business? Don’t get the veto vote from a customer or a partner business because your brand is not getting taken seriously. You know you can do the job…make sure your branding speaks that truth this year.
Branding – and the digital marketing that embodies branding – has become more important than ever. Your customers and clients are getting bombarded with texts and emails from business service providers to retailers. Ask yourself “why should they read mine?”
What do you stand for?
Do you know what your company’s biggest benefit to your customer is? Do you know how each of your products or services add value to their lives, make their lives easier or answer their questions? Does the tone of voice you use resonate with your customer, and instill loyalty to your brand?
If you don’t know the answers to some of these questions, 2021 might be the year you think about doubling down on your brand. What DO you stand for? What is your mission? As part of your Marketing for 2021, branding can help you answer all of these questions and more, leaving you with a clear map of where to take your business next and how to get there. Branding gives you the platform and parameters to deliver tangible solutions to your customer. We’ve seen the excitement and commitment of more than half a dozen of our own clients rebranding for the future, in just the past six months.
Don’t just work IN your business, work ON your business.
Branding is not just about looks though, it is also about strategy and tactics. What are you going to say, and where are you going to say it are key. You need to be cohesive and coherent in your messaging, as well as look professional. Small businesses often fall down thinking they can “do it themselves” with marketing but without a marketing background – from logo design to social media to PR. Often, they are holding themselves back because they are too busy working IN their business and to work ON their business.
So double down on your brand this year – strengthen your commitment to your particular strategy or course of action. Become more tenacious and resolute in your bringing your brand vision into 2021 and beyond.
2021 is your chance to start fresh in marketing your business – so here’s your Marketing 101 for 2021
In the sea of marketing possibilities: programs, platforms, practices, what is the best course of action? It can be overwhelming. And with the promising new year of 2021 approaching, how do you decide what to focus or re-focus on? Marketing 101. Back to basics.
We are finding that many of our clients are spending this quarter reflecting and refocusing. They are homing in on what makes their business better, and then doing more of that for their Marketing 101. They are taking this opportunity – when much of the world is operating under an umbrella of The Great Unknown – to really get to know themselves, and know themselves well. And then take the necessary steps to take their company to the next level.
How did we get here? Pandemic. Panic. And from both of these we are seeing a renewed sense of Purpose. How has that manifested itself? We have all gotten more digitally focused, learning new platforms that keep work working when we can’t be together. We have all learned how to be more efficient with our precious time – doing more with less because we have to. We’ve all become experts at continuing to reach our customers with fewer resources. We have all learned how to focus on what’s important in our daily lives. So we propose Marketing 101: focusing on doing fewer important things for your business in 2021 – and doing them better.
Be the brand of your dreams.
Your brand is the foundation of your business and everything else builds up and out from there. So this is where we recommend starting. Right now is the best time to step back and reflect. Do you know what your mission is? Do you know exactly what kind of people find value in your company’s product or service? Is your brand working as hard as it could for you? Your branding should really represent and reflect your business as it stands now – because like it or not mostly everyone’s business has pivoted to an extent in the past three quarters.
We’ve rebranded a good number of our clients in the past 6 months – helping them really understand who they are, what they stand for, who their core audience is, and how they want to do business going forward. With a detailed Brand Elaborative in hand, business owners can easily discern where to focus their efforts and how to effectively market to their audience. It’s a map that leads them in the right direction for marketing in 2021.
Visual Marketing 101: Refresh your logo to reflect your brand’s mission.
A logo refresh is honestly a great place to start the new year as a Marketing 101 first step. New Year’s resolutions shouldn’t just be limited to a new diet, exercise routine or haircut. Your business can experience the same shot-in-the-arm – with a new logo – that a new haircut gives you. Armed with a strong visual presence, a lively color palette and versatile modern typefaces your brand now has new tools and a new voice to build community with your customers.
When you update your logo, you’ve created a reason to talk about your business, just as you would personally with a new haircut or new exercise routine. Keep your customers excited about the future. People want to hear good news, and celebrate success – since it seems in short supply recently – and with your new look and confident voice you can connect with them and bring them along to share in the journey.
If your brand was a person, would people want to hang out with them?
With your new branding and logo in hand, extend your voice and visuals to your social media and your website with a powerful Content Marketing plan. Make your customers feel like a community. Make them feel valued and a sense of belonging by helping them, educating them, solving their problems and being there when they need you. Your brand can have a definite personality and power. And your brand can use those powers for good. That’s a brand that people want to hang around with – the one that makes them feel important and smart.
Got limited resources? Marketing 101 says use what you have.
We hear you. One super efficient thing that brands can do is repurpose their existing content across channels. One way we maximize our client’s effectiveness is to take a look at what they have already done well and double down.
A great company brochure can be turned into 20 Facebook social media posts and most likely a blog post or two, with relevant bits of information and helpful graphics. Every company’s website is a treasure trove of social media content that’s already been written, just waiting to be broken into little pieces and shared as social media. Sometimes just having a fresh outside eye look at your company’s assets can help you see that you have more than you thought you did!
Be the best version of yourself for 2021.
Overall, when we’re looking at what to recommend to our small and medium-sized businesses for 2021, we keep coming back to these important things. Remind yourself of who you are and why you do what you do (branding), show your audience you mean it (logo) and bring them into your brand’s community (website, social, content marketing). A brand is a promise, and 2021 can be the year your brand makes a promise to be the best version of themselves.
If you’re like a lot of businesses this year, you threw out your 2020 marketing plan and have been in triage mode for six months. Q4 is the perfect time to re-evaluate your company’s marketing plan to include a good marketing planning outline and process, messaging, strategies and brand.
This year’s best laid marketing plans were most likely laid to waste in the second quarter. It’s now Q4 of a very weird year – speaking from, well, every point of view – and everyone is working under the guise of not knowing what is coming next or when. Some businesses are continuing to just execute 2020 marketing strategies with messaging that is not currently relevant to growing their top line or their bottom line. Stop reacting and get proactive with your brand.
Typically, clients reflect and plan ahead this time of year, and this Q4 should be no exception.
In fact, we recommend doubling down on the planning. This year though, planning may look a lot like pivoting for most businesses. There is very little business-as-usual going on, and your company’s business plan should reflect that fact.
We are working with clients that are facing different year end results – from more than 75% decline in sales, to flat, to having the best year ever. We have clients who’s marketing plan has them pivoting completely and launching new brands, born of the new normal or a long-held dream. But the one thing all of our clients have in common right now is that they are planning in order to be able to continue to pivot if need be. They are ensuring that their future strategies will be on-brand even if the content has to change.
Now is the perfect time to step back from your business plan and take an objective perspective on your company’s state of affairs.
Is your brand’s marketing plan going in the right direction? Do you need a more focused or broader message? Are your communication strategies getting you in front of the right customers on the right social media channel? Is your brand voice in tune with the state of the world? Know who you are, what you stand for and how to communicate that mission to your customers. What is your highest and best use? When you have a plan, this is how you can frame all of your future content – even if it keeps changing.
Plan ahead to pivot.
Planning a marketing infrastructure to put in place now and building on it through Q1 and Q2 of next year can help pivot your brand toward a new goal, refine your mission and elevate your relevancy. Have a plan in place to be able to address the unknown needs of your customers as they arise in 2021. You don’t necessarily need the answers now, but you need to have a plan to be able to answer the questions your customers will have. Your marketing plan for next year should include key messages, strategies, a budget, timeline and content calendar through Q2 of 2021 to carry your company into Q3. Spend your marketing time wisely this quarter to build the brand you’ve always wanted to become next quarter and beyond.
Curbside Sales for restaurants and retailers appear to be here to stay – so think upselling, at least for a while. Your customers still crave your product. But, they want to enjoy the purchase and the consumption of it in their own homes. The simplest way to keep retail and restaurant doors open is curbside service.
Rather than shopping in your store, customers can order on line or by phone. Then, they can swing by your store as you bring their package to their car. Instead of dining in your restaurant this evening, customers are calling in their order. The customer then pulls up to your curb 15-20 minutes later ready to take their meal home.
Curbside pick-up – partnered with on-line or phone ordering – gives restaurants and retailers an effective way to keep selling. Indeed when things open back up again, this is also a new way to increase sales to an additional audience beyond the traditional in-store or in-restaurant customer.
Pick-up is not a new practice, but it is one that has been quickly honed during the pandemic.
There are best practices for curbside sales that will benefit both the customer and the business owner. Keep in mind that the easier you make things for your currently stressed-out customer, the more likely they are to return for this convenience again and again.
Get ready for curbside pick-up by optimizing your website and social media
Get your website, customer email and social media up to speed. Make sure your customers know you offer curbside service and how that works is a way of upselling. Put this information on the homepage of your site. Build a separate landing page for curbside and link to that on your social platforms. Zanata Restaurant in Rockwall added a pop-up talking about Curbside Pick-up on its homepage.
Remind customers weekly on social about curbside service. Consider having a weekly curbside special with a great photo of the item and the deal.
Build community with your customers. Encourage them to take a picture of their purchase (food or clothing or whatever it is) and tag your store on social media. Then you in turn repost their picture thanking them publicly. This is called “User Generated Content” and is a best practice by big and small brands alike.
Make the ordering process easy for everyone
When customers are ready to order, provide an on-site phone number for the customer to call or text to let you know that they are at your curb ready to pick up their order.
Process payments in advance either on the phone or via your website or app. Keep the transaction at the curbside swift and contactless. If you must transact at the curb invest in a mobile card processor.
At the time of order, ask your customer for their type and color of car picking up, and a description of the driver for clear instructions to deliver the right order to the right car.
Designate a parking space or a specific spot as the curb service pickup area. Mark this area with signage that has clear instructions and the on-site phone number for the customer to call once they have arrived.
Create a designated table inside to place curbside orders to streamline delivery during busy times. Have plastic ware, extra sauces, etc here to add to bags for food orders. Add tissue and gift bags here for retail merchandise.
If you have the outside space to create a pop-up drive thru, this format can make things easier for both the customer and the business for upselling. Emporium Pies in Bishop Arts District built a pop-up “Pie-Thru.” Customers get pie without leaving their cars, mimicking their famous long line of people waiting to get pie on any given weekend.
Upselling: Keep them coming back for more
Restaurants: include an order menu in the bag with the take-away food to make it easy for the customer to order again. Hand write a thank you note on the menu. Let the customer know how much their order meant.
Ask the customer if they’d like to add a gift card to their purchase to either use next time, or to share with a friend. Or, if the customer hits a certain dollar amount on an order, add a gift card to the order as a thank you. This gift card will act as a bounce back for them to return to your store again.
Invest in higher quality to-go containers to maintain integrity of your dishes. Presentation and temperature are still important. Big Al’s Smokehouse BBQ packages every to-go order in tamper-proof, sealed packaging. Consider branding your to-go packaging with stickers or hand-written “Thank Yous.” Adding stickers with your store’s logo and phone number or website helps remind customers how to find you.
Think outside the to-go box for upselling
Consider narrowing the selection of items to your restaurant’s most popular items to offer curbside to streamline delivery.
Offer Family Meals versions of your most popular items. Make it easier for families to just order the “Daily Family Meal for Four” for instance.
Package an appetizer-entrée-dessert. This is an easy to pick-up choice. Switch out this special weekly to allow for local availability of ingredients or a chance to use up what’s on hand.
And of course, have staff deliver bags or packages to customers’ cars wearing branded masks.
Add the ability for the customer to add grocery basics to their order: milk, eggs, butter, bread, fresh veggies. Saving them an extra trip to a store can earn you a more loyal customer.
Go above and beyond to offer an experience while they wait
Live music outside adds enjoyment when guests come to pick up their order.
Some restaurants, depending on TABC laws, offer drinks to go to sip on while you wait for your order.
Customers can order ingredients for one of your signature dishes with instructions to learn how to make it themselves at home. Some restaurants have even staged events. Consumers buy the ingredients kit and then tune into a Zoom with the chef to make from home.
There are more North Texas restaurants good to go best practices for how to do curbside service right by upselling. And there are several ideas for optimizing the outdoor space you do have. Re-imagine how to use it for curbside service and outside sales.
You can successfully make this way of doing business good for your bottom line.
Princess Rock Brianna Slay steps onto the porch to share her ideas on marketing, Porch culture, and a fun fact!
The biggest misconception about marketing today?
It is easy to market.
Best advice to give someone struggling with brand identity creation?
Keep it simple. (KISS) baby steps.
One of the biggest lessons you’ve learned throughout your career?
With my new experience as an intern along with being a student, I’ve learned to always be prepared, involved, and aware.
What is good marketing?
Good marketing is a message that’s clear and concise.
If you could be anywhere in the world right now where would it be?
I would travel to Ireland to visit my cultural roots and enjoy the green scenery!
If you could have dinner with one person living or dead who would it be?
I would love to have dinner with Jesus because he could answer life’s biggest questions, as well as making the food delicious!
If you could describe yourself in three words what would they be?
Observant, Trustworthy, Collaborative.
What is your favorite thing about FPM?
I love FPM’s fast-paced workability. The FPM Team can take a client’s vision and quickly make it a reality.
Tell me about a major milestone in your life?
A major milestone in my life was traveling internationally for the first time. It was the summer into my sophomore year, and I stayed with a host family for three weeks. I learned how to communicate with others who don’t speak my native language.
How would you describe the culture at FPM?
FPM’s culture is very optimistic, and they keep an open mindset when working with clients. They are always positive when talking to clients about updates. The team is enthusiastic in their manner, and they give solid opinions that are backed with facts. They never make their clients feel pressured.
Today it is Lea Ann Allen’s turn to rock the porch with her Rocker Spotlight interview!
What is the biggest misconception about marketing today?
Marketing is not something you set and forget. It’s an on-going process. Brand-building is like planting a garden and then watering, weeding, fertilizing and trimming it constantly to help it grow.
What advice would you give to someone struggling with creating a brand identity?
Take a look at your brand’s competitors and peers. What are they doing? Now, how are you doing it different? Show that. Tell that story.
One of the biggest lessons you’ve learned throughout your career?
Who you work with is more important than everything else in your career.
What does good marketing look like?
Good marketing makes a brand look like a person you’d want to be friends with.
If you could be anywhere in the world right now where would it be?
I am where I want to be.
If you could go to dinner with one person living or dead who would it be?
I go to dinner every night in my home with my husband and I wouldn’t choose anyone else, anywhere else.
If you could describe yourself in three words what would they be?
I worked 3 jobs simultaneously to put my son thru Columbia University with zero debt.
In what ways does the team at FPM have aligned values?
FPM team members respect each other’s individual lives, in everything they do.
How would you describe the culture at FPM?
Agile. Supportive. Enthusiastic.
How does FPM differentiate itself from other marketing companies?
FPM did not have to pivot their business model because of the pandemic, they’ve been a virtual team since their inception – making them ideal partners for understanding what the future world of work looks like now.
Fun fact?
I might have the largest yacht rock record collection in Dallas?
Thanks for tuning in to another week of Rocker Spotlight questions featuring Lea Ann Allen and her rocking time on the porch!
Continuing on in our Rocker Spotlight series is Front Porch Lil’ Rock Maria Gregorio, who will share her insights on her own career and her experience on the Porch.
What is the biggest misconception about marketing today?
People want quality marketing for very little money. Cheap and great quality don’t really go together.
What advice would you give to someone struggling with creating a brand identity?
Sit down, talk with customers, friends and colleagues. Have lots of post-its and pens around. Branding can be a tedious process but worth it in the end when you know who you are as a company and what you stand for.
One of the biggest lessons you’ve learned throughout your career?
Keep learning and growing. If it looks like you can’t grow or learn in your position, its time to look elsewhere.
What does good marketing look like?
Responsive, meets the customer where they are, makes you smile.
If you could be anywhere in the world right now where would it be?
My parents’ house in the Philippines.
If you could go to dinner with one person living or dead who would it be?
My grandpa (deceased).
If you could describe yourself in three words what would they be?
As the Front Porch Lil’ Rock nickname hints, I am short, funny, and quirky.
What is your favorite thing about FPM?
No commute! Seriously though, that we get to do interesting, creative work for great clients.
Tell me about a major milestone in your life?
When my husband visited me in college, Memorial Day Weekend 2001. We have been together ever since.
In what ways does the team at FPM have aligned values?
I think we’re all straight shooters who want to do great work and do right by people.
Your goals for FPM?
Grow the business and continue helping small businesses achieve their dreams.
How would you describe the culture at FPM?
We are a fun group who work very hard and genuinely like being around each other. That’s not something you see every day in other workplaces.
How does FPM differentiate itself from other marketing companies?
I think that judging from our quirky titles and the name of our company, people can tell that we like to do things a little differently. It does sound a little “folk-sy” but we just want to do great work for companies we believe in.
Fun fact?
I have never lived in one place for more than four years. (military brat/railroader wife) And I used to do acting competitions in high school. I liked playing the villain 😈
Next up in the Rocker Spotlight series is Front Porch Rock Star Vanessa Hickman, where she shares her experience on the porch and things she has learned throughout her career.
Biggest Misconception about Marketing
The biggest misconception about marketing today is that there is one solution to advance brands in their marketing goals.
Advice You Would Give To Someone Struggling With Brand Identity
As a marketing maven and Front Porch Rock Star, one of the biggest lessons I’ve learned is “your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do”- Steve Jobs.
What is Good Marketing?
Above all, good marketing is intentional, consistent and precise.
Dinner With 1 Person Living Or Dead
If I could go to dinner with one person living or dead I would choose Jesus.
Describe Yourself in 3 Words
I describe myself as loyal, inclusive and loving.
Favorite Thing About FPM
My favorite thing about FPM is delivering results for a variety of clients. Above all, I would describe the culture at FPM as collaborative, caring and dedicated. Furthermore, FPM differentiates itself with its sound strategy, excellent execution and tenured team members.
Fun Fact
My fun fact is I graduated with a Bachelor of Science and Bachelor of Arts when I was 20 years old.
