The Pinnacle Moment

If you had to think of a pinnacle moment with the C.E.O.S. in your life, what does that look like?

Does it center around an act of kindness that was fueled by previously voicing a need? Providing a spectacular purchasing process because you answered all of the customer’s questions? Or simply, being affirmed by a team leader for a job well done?

Through each of these experiences, the space to have a conversation was created.

The Pinnacle Question

Celeste Headlee, award-winning journalist, professional speaker and best-selling author of We Need To Talk: How To Have Conversations That Matter, is notorious for creating these spaces with people and raises an important question in 2016 that is still relevant today.

 “Is there any 21^st century skill more important than being able to sustain coherent, confident conversation?”

To put it simply, no.

Headlee believes that in order to hone this skill people need to engage in “honesty, brevity, clarity and a healthy amount of listening.”

Yet, sadly, this skill has been greatly inhibited by a highly polarized culture. One that is constantly driven by the need to speak with the intent to be heard instead of speaking with the intent to listen.

This egotistic intent, where the focus is on oneself instead of others, has created an unbalance that Headlee hopes to restore to balance.

“A conversation requires a balance between talking and listening, and somewhere along the way, we lost that balance.”

This unbalanced, polarized culture is fueled by the most trivial of issues from politics to entertainment. Nowadays people are so passionate for or against a side that the idea of compromise has become pointless to them.

“Pew Research did a study of 10,000 American adults, and they found that at this moment, we are more polarized, we are more divided, than we ever have been in history.”

Although this study seems daunting and irrevocable, Headlee’s decades of professional speaking experience allowed her to create a framework that will help renew the balance and bring people back to the roots of speaking with the intent to listen.

Headlee’s 10 ways to have a better conversation:

1: Don’t multitask. Be present.

2: Don’t pontificate. Enter each conversation with the assumption that you have something to learn.

3: Use open-ended questions. Find out the five W’s: Who? What? Where? When? Why?

4: Go with the flow.

5: If you don’t know, say that you don’t know.

6: Don’t equate your experience with the other person’s experience. All experiences are individual.

7: Try not to repeat yourself.

8: Stay out of the weeds. Focus on the root of the story not the trivial points.

9: Listen.

10: Be brief.

Although 10 rules seems like a lot to remember, Headlee states that if a person takes the time to master even one of these rules that they will be skilled enough to create a space to enjoy better conversations with coworkers, friends, and team members.

Conclusion

Whether you use one or more of these rules, Headlee’s TED Talk boils down to this, “Go out, talk to people, listen to people, and, most importantly, be prepared to be amazed.”

I am truly amazed each day by the people in my life and grateful for the conversations that have made me into the person I am today.

My hope for you, is that this framework will help you flourish in your day to day conversations with the C.E.O.S. in your life and encourage growth in your soft skills.

Go out and do great things!

Bio on Headlee

Celeste Headlee, the speaker of this TED Talk, “10 ways to have a better conversation,” has over 20 million total views to date. Celeste’s work and insights are featured on TODAY, Psychology Today, Inc., NPR, Time, Essence, Elle, BuzzFeed, Salon, Parade, and many more. She has presented to over 100 companies, conferences and universities including Apple, Google, United Airlines, Duke University, Chobani and ESPN, and received the 2019 Media Changemaker Award, (celesteheadlee.com).

2021 is your chance to start fresh in marketing your business – so here’s your Marketing 101 for 2021

In the sea of marketing possibilities: programs, platforms, practices, what is the best course of action? It can be overwhelming. And with the promising new year of 2021 approaching, how do you decide what to focus or re-focus on? Marketing 101. Back to basics.

We are finding that many of our clients are spending this quarter reflecting and refocusing. They are homing in on what makes their business better, and then doing more of that for their Marketing 101. They are taking this opportunity – when much of the world is operating under an umbrella of The Great Unknown – to really get to know themselves, and know themselves well. And then take the necessary steps to take their company to the next level.

How did we get here? Pandemic. Panic. And from both of these we are seeing a renewed sense of Purpose. How has that manifested itself? We have all gotten more digitally focused, learning new platforms that keep work working when we can’t be together. We have all learned how to be more efficient with our precious time – doing more with less because we have to. We’ve all become experts at continuing to reach our customers with fewer resources. We have all learned how to focus on what’s important in our daily lives. So we propose Marketing 101: focusing on doing fewer important things for your business in 2021 – and doing them better.

Be the brand of your dreams.

Your brand is the foundation of your business and everything else builds up and out from there. So this is where we recommend starting. Right now is the best time to step back and reflect. Do you know what your mission is? Do you know exactly what kind of people find value in your company’s product or service? Is your brand working as hard as it could for you? Your branding should really represent and reflect your business as it stands now – because like it or not mostly everyone’s business has pivoted to an extent in the past three quarters.

We’ve rebranded a good number of our clients in the past 6 months – helping them really understand who they are, what they stand for, who their core audience is, and how they want to do business going forward. With a detailed Brand Elaborative in hand, business owners can easily discern where to focus their efforts and how to effectively market to their audience. It’s a map that leads them in the right direction for marketing in 2021.

Visual Marketing 101: Refresh your logo to reflect your brand’s mission.

A logo refresh is honestly a great place to start the new year as a Marketing 101 first step. New Year’s resolutions shouldn’t just be limited to a new diet, exercise routine or haircut. Your business can experience the same shot-in-the-arm – with a new logo – that a new haircut gives you. Armed with a strong visual presence, a lively color palette and versatile modern typefaces your brand now has new tools and a new voice to build community with your customers.

When you update your logo, you’ve created a reason to talk about your business, just as you would personally with a new haircut or new exercise routine. Keep your customers excited about the future. People want to hear good news, and celebrate success – since it seems in short supply recently – and with your new look and confident voice you can connect with them and bring them along to share in the journey.

If your brand was a person, would people want to hang out with them?

With your new branding and logo in hand, extend your voice and visuals to your social media and your website with a powerful Content Marketing plan. Make your customers feel like a community. Make them feel valued and a sense of belonging by helping them, educating them, solving their problems and being there when they need you. Your brand can have a definite personality and power. And your brand can use those powers for good. That’s a brand that people want to hang around with – the one that makes them feel important and smart.

Got limited resources? Marketing 101 says use what you have.

We hear you. One super efficient thing that brands can do is repurpose their existing content across channels. One way we maximize our client’s effectiveness is to take a look at what they have already done well and double down.

A great company brochure can be turned into 20 Facebook social media posts and most likely a blog post or two, with relevant bits of information and helpful graphics. Every company’s website is a treasure trove of social media content that’s already been written, just waiting to be broken into little pieces and shared as social media. Sometimes just having a fresh outside eye look at your company’s assets can help you see that you have more than you thought you did!

Be the best version of yourself for 2021.

Overall, when we’re looking at what to recommend to our small and medium-sized businesses for 2021, we keep coming back to these important things. Remind yourself of who you are and why you do what you do (branding), show your audience you mean it (logo) and bring them into your brand’s community (website, social, content marketing).  A brand is a promise, and 2021 can be the year your brand makes a promise to be the best version of themselves.

With the ever-growing presence of technology in our world, social media is something that should not be overlooked. It should actually be at the forefront of your business, giving people an idea of what you are all about and hopefully prompting them to become customers! Whether you are skeptical about the use of socials to generate business or have an active presence on all platforms, there is something to be learned for everyone! Here are some ways you can boost your business on social media:

Engage in Comments Timely

Simply put, you want engagement! Facebook and Instagram use this as a primary factor when determining what to display. Posts that have more comments are displayed more prominently within feeds and pages.  Also note that the faster you respond, the more likely others will too, which can spark a conversation and increase engagement. Some companies employ a social media monitor whose primary focus is to react timely to comments.

Measure On-Platform and On-Site Success

Google Analytics is an excellent tool to see if your social media strategy is measuring up. It tracks follower growth, engagement, distribution, and on-site performance. Analytics also measures on-site behavior, so you can see the average time a user spends on your website.

Improve Search Engine Ranking

Good news- social media can improve your search engine ranking! When your social media share rate increases, your domain authority increases! This leads to an improved search engine ranking. Hence, more visits to your socials will also increase your social media page ranking, improving your chances of being one of the top ranked pages.

Drive Traffic

Relying on only your network to drive traffic is completely nonsensical! Social media expands your brand reach and generates traffic organically. If you don’t have a profile yet, create one and use it to share customized content. You want to make sure your audience can seamlessly share your content!

Conclusion

Using social media to boost your business is as important, if not more important, than other business-boosting tasks. Front Porch has provided these tips as a way for you to dive deeper into your social strategy. We want to see you succeed with your socials!

Princess Rock Brianna Slay steps onto the porch to share her ideas on marketing, Porch culture, and a fun fact!

The biggest misconception about marketing today?

It is easy to market.

Best advice to give someone struggling with brand identity creation?

Keep it simple. (KISS) baby steps.

One of the biggest lessons you’ve learned throughout your career?

With my new experience as an intern along with being a student, I’ve learned to always be prepared, involved, and aware.

What is good marketing?

Good marketing is a message that’s clear and concise.

If you could be anywhere in the world right now where would it be?

I would travel to Ireland to visit my cultural roots and enjoy the green scenery!

If you could have dinner with one person living or dead who would it be?

I would love to have dinner with Jesus because he could answer life’s biggest questions, as well as making the food delicious!

If you could describe yourself in three words what would they be?

Observant, Trustworthy, Collaborative.

What is your favorite thing about FPM?

I love FPM’s fast-paced workability. The FPM Team can take a client’s vision and quickly make it a reality.

Tell me about a major milestone in your life?

A major milestone in my life was traveling internationally for the first time. It was the summer into my sophomore year, and I stayed with a host family for three weeks. I learned how to communicate with others who don’t speak my native language.

How would you describe the culture at FPM?

FPM’s culture is very optimistic, and they keep an open mindset when working with clients. They are always positive when talking to clients about updates. The team is enthusiastic in their manner, and they give solid opinions that are backed with facts. They never make their clients feel pressured.

Fun Fact?

I’m going to Southern Methodist University in the fall. Go ponies!

Thanks for tuning in to another Rocker Spotlight featuring Princess Rock Brianna Slay!

Today it is Lea Ann Allen’s turn to rock the porch with her Rocker Spotlight interview!

What is the biggest misconception about marketing today?

Marketing is not something you set and forget. It’s an on-going process. Brand-building is like planting a garden and then watering, weeding, fertilizing and trimming it constantly to help it grow.

What advice would you give to someone struggling with creating a brand identity? 

Take a look at your brand’s competitors and peers. What are they doing? Now, how are you doing it different? Show that. Tell that story.

One of the biggest lessons you’ve learned throughout your career?

Who you work with is more important than everything else in your career.

What does good marketing look like?

Good marketing makes a brand look like a person you’d want to be friends with.

If you could be anywhere in the world right now where would it be?

I am where I want to be.

If you could go to dinner with one person living or dead who would it be?

I go to dinner every night in my home with my husband and I wouldn’t choose anyone else, anywhere else.

If you could describe yourself in three words what would they be?

Resourceful. Analytical. Empathetic.

What is your favorite thing about FPM?

FPM values people. Really demonstratively values them.

Tell me about a major milestone in your life?

I worked 3 jobs simultaneously to put my son thru Columbia University with zero debt.

In what ways does the team at FPM have aligned values?

FPM team members respect each other’s individual lives, in everything they do.

How would you describe the culture at FPM?

Agile. Supportive. Enthusiastic.

How does FPM differentiate itself from other marketing companies?

FPM did not have to pivot their business model because of the pandemic, they’ve been a virtual team since their inception – making them ideal partners for understanding what the future world of work looks like now.

Fun fact?

I might have the largest yacht rock record collection in Dallas?

Thanks for tuning in to another week of Rocker Spotlight questions featuring Lea Ann Allen and her rocking time on the porch!

Next up in the Rocker Spotlight series is Front Porch Spring Intern Sarah Kiburz! A recent grad from the University of Arkansas, Sarah gives us the scoop on her internship and all things marketing.

What is the biggest misconception about marketing today?

That it is pushy and unwanted. People think marketing is all about selling something, which is partly true, but it is more so about meeting people’s needs.

One of the biggest lessons you’ve learned throughout your career?

Be confident and assertive! It is okay to highlight your accomplishments in order to get noticed. Hard work goes a long way, but you can’t expect people to note every good thing you do. Speak up and be your own advocate!

What does good marketing look like?

Good marketing meets the customer where they are. It connects on a deeper level, is expertly timed, and highlights the purpose behind the business.

If you could be anywhere in the world right now where would it be?

Either on a beach in Maui or watching a Broadway musical in NYC.

If you could describe yourself in three words what would they be?

Loving, thoughtful, driven.

What is your favorite thing about FPM?

As Front Porch’s Spring Intern, I am able to work diligently on projects with minimal supervision. It is a great feeling when your boss trusts you and your work!

In what ways does the team at FPM have aligned values?

The team at FPM has aligned values in that they truly believe in the clients they work with. They establish deep relationships and are therefore able to create meaningful, high-quality work that resonates with customers.

Your goals for FPM?

I hope Julie and the team can continue to grow the business by adding clients and potentially expanding the team to take on a whole host of new clients. They are some of the busiest people I know, and they love a challenge!

How would you describe the culture at FPM?

I would describe the culture as incredibly inclusive. The team is a tight-knit group that likes to have fun, but everyone gets down to business whenever necessary. It is a fast-paced work environment where there is always something that needs to be done.

How does FPM differentiate itself from other marketing companies?

FPM has an incredibly experienced team that acts as a powerhouse when it comes to meeting clients needs. They differentiate themselves with a casual and humorous approach to marketing but are no strangers to hard work.

Fun fact?

I am musically inclined! I danced(mostly ballet) for 12 years and played the violin for 6 years, which I have been wanting to pick back up. 😊

We once again find ourselves, think agility, at a new threshold as our state and country reemerge from quarantine and businesses are making decisions on their next step. The initial rush of the digital pivot is fading … the next opportunity is stamina and easing back into the new normal, whatever that may be.

However, before we start running that ball, let’s just pause and celebrate the WINS over the past five weeks.

With collaboration of the students, parents, administration and teachers, Faith Family Academy was able to continue to serve their student body food, technology and knowledge. They did not miss a beat. Faith Family Academy, you rock!

To Mister Sweeper, who continues to hire when so many are looking for employment AND keeping streets, parking lots and garages clean, an especially important job right now! Mister Sweeper, you rock!

Agility Rules!

To Corps Team Dallas, who continue to support clients in their hiring, pipeline and talent continuity plans, plus the virtual edition of “What We Love about Dallas,” was a go-to guide for entertainment this month! Corp Team Dallas, you rock!

Despite Big Al’s business being significantly hindered during shelter in place every week they have continue to give big with 100+ meal donations to first responders and the underserved community partners, like Family Gateway, Ronald McDonald House, Genesis Women’s Shelter and UTSW first responders. Big Al’s, you rock!

Essential workers that found a new way to safely do business, you rock!

Entrepreneurs who continue to forge ahead despite many unknowns with business and marketing plans, you rock!

Non-profits that are using creative means to serve their clients, you rock!

Therefore, Stay-at-home parents that are navigating new schedules and systems, you rock!

To the kids (especially seniors) that are mourning traditions missed, but are finding creative alternatives, you rock! 

Above all, all accomplishments, are worth cheering. Find reasons to celebrate and promote good news and good deeds. Recognize all the daily, tiny actions and choices that are keeping our community moving. If we did not catch you in this wrap up, know that we think you rock!

Background

If you are reading this, you are probably curious to learn more about branding! Before we dive deeper into branding, it is critical to understand how your brand represents your purpose. Brian Whipple, CEO of Accenture Interactive, says “Brands must genuinely commit to aligning their businesses with purpose to differentiate themselves.” Innovative companies such as Apple have done this, starting with the “Why?” mentality instead of “Who?” or “What?”  

When businesses focus on why they are doing things, they establish purpose and garner respect. It is important to actively take steps to support your cause, because it is the action instead of words that makes a difference, and people can see this. Customers want to see companies supporting the things they support, and when this happens, they are 63% more likely to purchase.

Why it’s important

To build equity in a customer’s mind, a brand must be: memorable, meaningful, aesthetically appealing, transferable, adaptable over time, and protected legally. It means differentiating yourself and finding ways to stand out among competitors. It matters because brands stick with people!  

How many times do you think you have asked for a Kleenex when in reality you meant a tissue? James R. Hupp states that people refer to tissues as Kleenex because of their well-known reputation and product quality. People become emotionally invested, and while some people will hunt around for the best deals others will stay loyal to the companies they trust.  

Why you should start with branding

Brands define you from the very beginning and act as a launching pad for your business. They are a “lens through which the words and actions of a company, its competitors, and the environment in general are converted to thoughts, feelings, images, beliefs, perceptions, and attitudes, etc., about a product (or family of products).” At Front Porch we place serious emphasis on branding because if you don’t define who you are/your purpose, how will you be credible? 

Is it okay to forget branding just to have something out there? 

In certain rare instances, it is okay to create something just to get it out there. This would be most acceptable for smaller projects or a company who has difficulty defining its brand. If a company is truly struggling , it may suffice to take a step back and begin generating content. Hopefully somewhere in the midst of creating content that company realizes its purpose and is able to establish its brand successfully. 

Key Takeaway:

Much of the value perceived by consumers is completely subjective. If you begin with branding, you will have a solid foundation that the rest of the company’s actions should follow, and you will always have something to circle back to should you stray from your brand image. We believe branding should be first always, and we would be delighted to show you how it’s done!  

Most marketing people I know worship at the altar of Seth Godin. He’s a larger than life marketing guru — a best-selling author several times over, an accomplished entrepreneur, an in-demand speaker and teacher, and a revolutionary thinker.

In Seth’s own words:

My favorite thing about Seth Godin, though, is his blog. It’s always an eye-opening, thought-provoking, perspective-shifting few words that arrive in my inbox every day. For the past 11 years. It’s a streak.

“Streaks are their own reward.

Streaks create internal pressure that keeps streaks going.

Streaks require commitment at first, but then the commitment turns into a practice, and the practice into a habit.

Habits are much easier to maintain than commitments.”

Frequently his blogs are just a couple of paragraphs, sometimes they’re longer and more involved. Sometimes they’re deep, and sometimes they are lighter fare. It doesn’t matter. He gets his ideas out there and he does it regularly. And people love him for it.

We preach this philosophy to our clients all the time. The important thing is to blog. Regularly. Dependably. Habitually.

It doesn’t need to be overthought. We hear it all the time – How will I find the time? What will I write? Are my ideas worthy of a blog? Do people really want to read it?

The answer is yes. Your customers (and your potential customers) want to hear from you. They want to get to know you and what you have to offer. They want to make an emotional connection with you. Blogging does that.

So just do it. Take a page from Seth Godin’s play book – start a streak and allow it to become a habit. You’ve got this.

Last week Greg Asher wrote a great blog on the importance of proofreading. Errors in punctuation and grammar make me twitch, so I completely related. But it got me thinking … what good is proofreading if the writing itself is bad?

Here on the Porch, I am frequently called upon to write, edit, and polish pieces of all sorts. I really love it — writing is my thing. It’s my clarity, my therapy, and my joy. Feeling the way that I do, I am always surprised by the large number of people I encounter that don’t like to write, are terrified to write, or are just not good at it.

Writing is important now more than ever. We communicate digitally through email, text, and social media constantly. And oftentimes what you have written will be what forms a first impression of you. Strong writing skills are critical.

The good news is, you can become a stronger writer. Writing is like a muscle – it needs exercise! The best way to become a better writer is … to write.

Here are some tips to keep in mind:

• You can do it! Don’t overthink it – just get started. You don’t even have to start at the beginning. Get your thoughts on the page and you will quickly find your direction.

• Know who you’re talking to. Your audience will drive your tone and style. You wouldn’t write formally to a friend and you wouldn’t communicate too personally with a client.

• Use your own words. Your writing should sound conversational and it should sound like you. Be authentic.

• Be clear and concise. Avoid buzzwords or filler – they are completely unnecessary. Make your point and make it clear with a strong, active voice. Don’t be passive – be impactful.

• Before you press send, read it out loud. Make sure there are commas where you naturally pause. If a sentence is too long and rambling, figure out a way to shorten it. Not sure about something? Look it up. The Associated Press Stylebook is my compass.

Writing is not something to fear. When done well, it can showcase you in the best possible way. So fall in love with writing! (or you can always call us to do it for you!)