Small business owners pour their hearts into their businesses, so it’s no surprise that branding and messaging often feel deeply personal. But here’s the truth: effective marketing isn’t about what you like — it’s about what resonates with your audience. A message that caters to your audience’s needs, desires, and emotions is what drives connection, loyalty, and sales.

Yet, business owners sometimes unintentionally center their messaging on themselves or their products, missing opportunities to truly engage with their target audience. Shifting focus to your audience helps avoid two common pitfalls: talking too much about yourself and focusing solely on the product.

Why Audience-Centric Messaging Matters

Think about your favorite brands. Do you love them because they talk about how great they are? Or do you love them because they speak directly to your needs, solve your problems, or make you feel something?

Great messaging connects with people by addressing their emotions, solving their pain points, or helping them imagine a better future. It says, “We see you, and we’re here for you.” For small businesses, this means stepping back and crafting a message that puts your customers in the spotlight — not you or your product.

When you shift your perspective this way, your messaging becomes more relatable and impactful, fostering stronger relationships with your audience.

Pitfall 1: Talking Too Much About Yourself

It’s natural to feel proud of your accomplishments as a business owner. Maybe you’ve built something from the ground up, developed expertise in your field, or created a product you truly love. But when your messaging focuses too heavily on you, it can alienate your audience.

Statements like:

• “We’re the best in the business.”
• “Our founder has 20 years of experience.”
• “I wanted to create something that reflected my vision.”

…don’t tell your audience what’s in it for them. Instead, shift the focus with language like:

• “You deserve the best service, and we deliver it.”
• “You’ll benefit from two decades of expertise, ensuring a seamless experience.”
• “This product was designed with your needs in mind, to make your life easier.”

This doesn’t mean you should erase yourself from your brand entirely. Your story can add authenticity and personality, but it should always serve the audience. For example, share your “why” in a way that connects with their values:

• “As a busy parent, I know how hard it can be to find safe, eco-friendly toys. That’s why I created this line — to give families like yours peace of mind.”

Pitfall 2: Focusing Messaging Solely on the Product

The second common misstep is centering your message entirely on the features of your product or service. While features are important, they’re not the primary reason people buy something. They buy based on how the product makes them feel or because of the problem it solves.

Let’s say you own a coffee shop. Instead of simply advertising:

• “We serve organic, fair-trade coffee roasted in-house.”

Focus on what that means for the customer:

• “Start your morning with a cup of coffee you can feel good about—delicious, sustainable, and crafted just for you.”

Or, if you’re promoting a skincare line, shift from:

• “Our moisturizer contains hyaluronic acid and SPF 30.”

To:

• “Feel confident in your skin all day long with hydration that lasts and sun protection you can trust.”

The key is to connect features with benefits. Features tell what the product does; benefits explain why that matters to your audience.

How to Shift Your Messaging Focus

1. Start with Empathy: What are your audience’s pain points, goals, and values? Make these the foundation of your messaging.
2. Use “You” Language: Speak directly to your audience. Replace “We” and “I” with “You” wherever possible.
3. Test Your Messaging: When reviewing your messaging, ask yourself, Would my target customer care about this? If the answer is no, refocus on what matters to them.

Build a Connection, Not a Lecture

Your brand’s messaging isn’t for you — it’s for your audience. By shifting your focus from self-promotion and product features to addressing your audience’s needs and emotions, you can create marketing that truly resonates. Remember: it’s not about telling your story; it’s about how your story fits into theirs. When you prioritize their perspective, you’re not just selling — you’re building a relationship that lasts.

Here are some marketing questions for business owners and leaders to ponder to truly rock 2025. Start the year off right. First, ask and answer these questions to help your team succeed by aligning your collective efforts. Then, optimize your team’s performance with clarity, collaboration, conviction, consistency and connection — and 2025 will be your year. And finally, don’t forget to regularly track your progress.

Ask Yourself These Marketing Questions

What are my business goals?

To focus efforts and increase success rates, make sure your goals are SMART. SMART goals are specific, measurable, actionable, relevant and time bound. Areas in which to set goals are around your financial target, growth, operations and your team. In addition, set goals for yourself as a business leader. These goals can be around leadership, development, your role, work life balance, fitness, mental wellness, etc.

Does my brand and messaging reflect what my business is today?

Is your brand resonating with your team and your best target? Think about this. You have great clients or customers, a strong, best-of-class team, and a differentiating product or service. So is your brand a garage band? Or have you evolved your brand and messaging to reflect what your business has become?

What is my marketing budget?

Set your marketing budget for next year. This is one of the most important marketing questions for several reasons. Most companies’ marketing budget for 2025 is between 7–10% of revenue. Then you can align your activities and expectations once your number determined.

Who are my best customers/clients?

If you have data gathered, this will be easier. If not, you still need to answer this marketing question. Key metrics to consider include purchase frequency and recency. Also review the total revenue generated by that client or customer for the year. Further, consider customer loyalty — your net promoter score (NPS). In other words, how likely are they to recommend your brand to others?

How am I going to achieve set goals targeted at my best prospects in 2025?

Now you’re asking yourself one of the key marketing questions. From here you can develop your marketing road map. With your ideal customers identified, you can then tailor your marketing efforts to their preferences and needs. In addition, the budget you developed is also in play here, as marketing initiatives must be within that budget.

Do I have the right marketing team in place to rock my business in the new year?

For the most part, successful business leaders realize marketing should be done by professionals. They themselves should not be the marketers. Thus, evaluate your team and identify who is qualified to lead and execute your marketing team efforts to reach your goals. Most small businesses do not have that team internally. And most small business leaders know that an office manager isn’t their Chief Marketing Officer — that position should not be leading or executing marketing strategies and initiatives.

These Answers Will Start Your New Year Off Right

Cheers to a new year. Going forward, we are wishing you even greater business success in 2025. In addition, our wish for you and your team is to achieve optimal mental and physical health and happiness.

It’s officially November, so whether you’re ready or not, the holiday content season is here! Chances are you’re busy preparing for your Thanksgiving traditions. With not even a full month to get ready for Christmas after turkey day, undoubtedly Christmas planning is underway too! And let’s not forget about the increased pressures at work as you close out the year.  Raise your hand if you’re stressed out just thinking about it.

While we may not be able to ease your personal holiday anxieties, we can help lessen the burden and set you up for success when it comes to generating last-minute holiday content ideas to engage your online audience and boost your brand. So, sit back, kick your feet up, grab your favorite holiday drink and relax while we share some ideas to ensure the holidays are successful for your business.

Holiday Content Ideas to Fill Your Calendar

No matter if you’re looking to promote a product or service, engage on a deeper level with your audience, or a combination of the two, you can incorporate these suggestions into any online strategy.

• Capture the Festive Spirit of the Season

From turkeys to snowmen, mums to poinsettias and the rustling of leaves to Christmas carolers, your supporting imagery should catch the sights and sounds of the approaching holiday.

• Food, Food and More Food

What holiday festivity have you attended that food isn’t at the center of the celebration. So, why not incorporate your team’s favorite recipes for the season. You can carry this type of holiday content from Thanksgiving into the New Year. From favorite Thanksgiving dishes to holiday cookie decorating, cocktails to ring in the new year and healthy options for January 1.

• Give Back and Spread Kindness

It can be easy to get wrapped up in the hustle and bustle of the holidays and forget that others may need a hand during this time. Organize a team volunteer outing, donate to a local toy drive or spread simple acts of kindness. Share what your team has done, provide additional ideas and encourage others to join along with you.

• Holiday Destressing

You may be feeling a little on edge from all the holiday activities. Not to mention the shorter days and cooler temps. Share how you unwind this time of year as a weekly holiday content tip.  

• Personal Development

As the year comes to an end, we start to think about our resolutions or goals for the new year. Share personal or company intentions and tips on how you plan to reach your objectives.

Get Connected with Holiday Content

The holidays are all about creating meaningful interactions and these ideas will get you started on making those connections. We hope you put your own personal spin on a couple of our suggestions and then put them into action.

During my senior fall semester at the University of Arkansas, I am taking courses that challenge my creative thinking. One of my courses, Creative Strategy, focuses entirely on developing an advertising strategy for a client of our choice. After defining target audiences and brainstorming strategic approaches, we reached the central reason for the course: writing our creative strategy statement.  

What is a creative strategy statement? 

This statement defines the purpose of a campaign and identifies how advertising and marketing efforts will benefit target consumers. Each aspect of a campaign should consider how it can bring value to its audience, and this strategy statement helps make ideas more tangible and attainable.  

How should you prepare to write one? 

Before writing this statement, the campaign team needs to have conducted the necessary research. The creative strategy statement is a great tool to guide advertising strategy and development, so it’s important to properly prepare to write it. This means taking time to define key elements of the campaign, which can be done by: 

• Customer research: Who are your current and potential consumers? What can you learn from their behaviors that may dictate how this new campaign appeals to an audience? 
• SWOT analysis: A SWOT analysis is a classic method for analyzing your brand – and for good reason. Writing out the benefits and challenges that your brand faces compared to competitors can help you discover innovative ways to meet consumer needs. 
• Current advertising approaches: Looking at and dissecting current advertising can reveal a lot about what works and what doesn’t. From analytics to behavioral reactions, there are multiple ways that a brand can strengthen its advertising presence. Then, the brand can become more distinguishable by ditching what’s not working and enhancing what is. 

What should it include? 

These statements should be succinct, only using a few sentences to provide relevant information. Developing these statements may look different depending on the client or the campaign, but important details include: 

• A description of the target market: Who do you want to reach, and what characteristics are necessary to consider when developing material? 
• Benefits offered: Why should your target audience pay attention to this campaign? What value can they get out of it that incentivizes action?  
• Customer need addressed: Offering benefits is only important if they directly and positively impact the consumer. What need does the target market have that the campaign can satisfy? 

What does this statement mean for the campaign? 

The information provided in this statement connects the strategic with the creative. Writing out the necessary details provides the parameters that advertising and marketing materials need to guide them. This statement can also help a team ensure they have thoroughly and accurately identified the target market, selling argument and tone of the campaign.  

As I enter the second half of my fall semester, the course is shifting to the development of creative work. From magazine ads to a digital ad series, my work from now on will be guided by the creative strategy statement. By combining research and recognizing the needs to be addressed, the statement is a great tool to ensure campaign materials are cohesive and on strategy.  

The period between Thanksgiving and Christmas is indeed chaotic, with more work to be done for our clients than at any other time of the year. However, rest assured that our client teams are not alone in this. We’re all in this together, and we’re ready to support each other to ensure a successful holiday season.

Recalibrate From Thanksgiving and Christmas to the New Year

If any goals have not been achieved, now is the time to address them! Many PR and social media teams assess, measure, and recalibrate at the end of each year. It’s important to make sure that you have achieved your objectives and that the results you’ve achieved are directly contributing to the success of the business and communications.

Between Thanksgiving and the start of the New Year, many trend stories will be published, providing good opportunities to get your client’s key messages out. It’s important to anticipate publishing deadlines and deliver content to the right editors and bloggers ahead of time.

It’s also smart to stay updated on media Facebook pages and Twitter feeds to take advantage of timely opportunities. This applies to broadcast TV producers and editors as well, as they are often looking for products or spokespeople quickly.

Planning for Next Year Starts Now

Thanksgiving break is a reminder that the new year is just a few weeks away! It’s time to start preparing for next year’s plans between Thanksgiving and Christmas. Most client teams have probably already begun the planning process, but Thanksgiving is a good reminder to keep it moving along promptly.

Don’t Forget to Actually Take a Break Between Thanksgiving and Christmas

We work long days, and it’s important to take a break to spend time with family and friends. Working hard and having long days isn’t necessarily a bad thing, especially if you enjoy your job. However, our job often requires early mornings, late nights, and checking emails even after the workday is technically over. Taking a break is crucial, and it always feels like the Thanksgiving break comes at just the right time.

A brand’s visual identity is more than a logo or color palette —  it’s the visual representation your business’s values, mission, and personality. For small businesses and non-profits, a well-crafted identity builds recognition and trust. However, as these organizations grow and evolve, branding may need to change to reflect new goals, audiences, or offerings.

Why Evolve Your Visual Identity?

The decision to update or overhaul a visual identity often stems from growth or change. Here are key reasons a brand might evolve:

1. Business Expansion: As businesses introduce new services or products, their branding may no longer reflect the full scope of their offerings.
2. Shifting Target Audience: As the organization grows, its audience may broaden, requiring visuals that appeal to a wider or different demographic.
3. Modernization: Visual trends change over time, and keeping a brand fresh ensures it remains relevant.
4. Increased Professionalism: Many small businesses and non-profits start with DIY branding. As they mature, a polished identity can better reflect their level of professionalism, and dial up the credibility.

Key Elements of a Visual Identity

When evolving a brand’s visual identity, several components come into play:

1. Logo

The logo is the anchor of a brand’s visual identity. A redesign might simplify or modernize it while maintaining familiar elements for consistency. Updating or streamlining symbols can make a logo more versatile and contemporary.

2. Color Palette

Color evokes emotion and conveys values. Refreshing a brand’s color palette can help better align it with the organization’s current mission. Updating colors to align with trends can also modernize a brand’s visual identity.

3. Typography

Fonts communicate personality and tone. As businesses mature, they may shift from playful fonts to more professional ones. Introducing new fonts or pairing complementary styles can enhance both readability and brand perception.

4. Imagery and Graphics

Visuals, such as icons and patterns, help communicate the brand’s personality. Evolving these elements to align with the brand’s current focus ensures a cohesive look. For instance, non-profits may shift from abstract graphics to real-world photography as they grow their impact.

The Visual Identity Refresh vs. Rebrand

When evolving a visual identity, it’s important to determine whether your organization needs a refresh or a full rebrand. A refresh updates key elements (like colors or fonts) while keeping the core identity intact. This option is ideal for businesses looking to modernize without losing recognition. A rebrand is a complete overhaul, suitable for organizations undergoing significant shifts in their focus or mission.

Impact of a Refreshed Visual Identity

A refreshed visual identity signals growth and professionalism. It can attract new customers or supporters and keep your existing audience engaged. Modernizing your brand positions you as adaptable and forward-thinking, creating stronger emotional connections with your audience. Evolving with purpose is the goal.

For small businesses and non-profits, evolving a brand’s visual identity is about aligning with new goals and audiences. Thoughtful updates can amplify your message, improve recognition, and ultimately lead to greater success. Whether you’re expanding your business or growing your non-profit’s impact, evolving your visual identity ensures you stay relevant and resonate with the people you serve.

It is not Marketing/Sales, it is Marketing and Sales. In one week, two things happened that spurred me into sharing that marketing and sales are in fact two separate functions. That work together.

Marketing and Sales, Thing One

A former client who is a successful business owner shared at a recent weekly team meeting, that his team discussed the need for a marketing strategy and a stronger brand presence. The salesperson on the team was pushing hard for additional marketing resources. And he wanted to lead the charge. They “went back and forth about the where, how and the value of a stronger brand presence.”

The business owner was skeptical because he had grown his business traditionally from word of mouth. (Clearly too much time had passed since we worked together.)

He continued his story to me, “Front Porch Marketing was the first marketing resource I thought of to visit with and have a clearer picture of what needs to be done and in which priority.” For that, we are honored.

Marketing and Sales, Thing Two.

I attended a networking group event. The speaker was a small business consultant who shared ways for business owners to increase revenue and improve profitability, among other things. The presentation was great until we got to the slide that included the line, “Marketing/Sales.”

I thought “It is not Marketing/Sales.” They are not the same thing. They are not to be lumped together. These are two very distinct functions that both contribute to growing a business.

Why You Need Marketing

Marketing is no longer just an option for small businesses and nonprofits who want to grow. I am happy to share one-on-one my experiences over the last two years on this. Occasional marketing effort does not make your business grow. A marketing foundation must be built, strategized and utilized. You need consistency, conviction, and connection for marketing to succeed. These three things are must-haves when you’re marketing your business in the year 2024.

How Sales is Different From Marketing

Sales people and departments are responsible for generating new leads, converting those leads and closing deals. Sales leaders look at the ideal target customer or client and the product or service they are selling, and make a match.

First, there are inside sales: looking at existing customers and how they can grow their business. These sales people are also converting inbound calls and emails to direct business.

Then there are outside sales. This team’s approach focuses on face-to-face interaction with potential customers. They do this by attending targeted conferences and events. Building their network and relationships is the goal.

How Marketing and Sales Teams Can Work Together

At Front Porch Marketing, we sometimes work directly with sales leaders. Again, for that we are honored and grateful. Sales people overall have a defined pipeline, and may rely on the marketing people to feed that pipeline. These sales leaders know they need marketing. They do suggest initiatives to support their agendas. But most share what they are trying to achieve and trust that we will strategize and implement what is right for business growth.

We also work with smart, small business owners and nonprofit leaders, who believe they need to elevate their brand and grow brand awareness to grow their toplines. That’s marketing. Few of these types of companies have an in-house marketing team though. They may have a person or two in marketing, but even this small crew cannot manage or specialize in all the marketing things they might need. And that’s where we typically come in.

I could go on and on about the difference in marketing and sales functions. But alas, I must get up bright and early to French braid an 11-year old’s hair for school. So cheers to all of you marketing people and sales people growing the top and bottom lines, working with those you love, for those you love. All the while, taking care of your loves. Like we do.

In marketing, innovation in creativity is crucial; but can you measure creativity? How do you know if a logo, ad, website, or campaign is truly successful? Is it just about likes, shares, and clicks, or is there something else we should be measuring? Success and impact can be interpreted in many different ways depending on the goals of the creative.

Defining Success: Start with Clear Goals

Before you establish KPIs (key performance indicators), the most important question to ask is:

“What does success look like for THIS creative project?”

This question should be at the heart of any creative brief. Without a clear definition of success upfront, it’s impossible to measure the effectiveness when you measure creativity.

For some clients, success might mean brand awareness. For others, it could be about changing consumer behavior. Creative work designed to boost sales will have different measures of success compared to one focused on building a brand. Defining goals early on ensures the creative team can craft work that aligns with the client’s expectations and makes measuring success straightforward.

Measure Creativity for Excellence and Business Results

Creatives naturally focus on the artistry behind the work — how visually compelling, emotionally resonant, or innovative it is. And while creativity is essential, it’s important to balance artistic excellence with business objectives. After all, the goal is to create work that not only looks amazing and speaks in brand voice, but also delivers results like lead generation and sales.

Key Metrics for Measuring Creativity Success

Here are some of the key KPIs to look at when measuring creativity:

Brand Awareness Metrics

Impressions and Reach: This tells us how many people saw to the creative. It is important for brand awareness projects, where the goal is to get the brand in front of as many eyes as possible.

Brand Lift Studies: These studies measure the increase in awareness or perception of a brand after exposure to a campaign. They are valuable tools for understanding how well a campaign has boosted brand recognition.

Engagement Metrics

Clicks, Likes, Shares, and Comments: While these metrics are often the most visible, they shouldn’t be the only indicators of success. High engagement shows that the audience is interacting with the content, but it’s important to dig deeper. Are the comments positive? Are the shares coming from your target audience?

Time Spent on Content: Measuring how long users spend interacting with your content, such as watching a video or visiting your website (bounce rate), can give a more meaningful indication of engagement.

Conversion Metrics

Click-Through Rate (CTR): This metric tracks the percentage of users who clicked on a link or call to action (CTA). It’s a good indicator of how well the creative has inspired action.

Conversion Rate: This is the ultimate measure of success focused on driving sales, sign-ups, or other actions. It tells us how many users completed a desired action.

Cost Per Conversion (CPC): For performance-driven campaigns, this metric reveals how efficient it is in driving conversions. A lower CPC means the campaign is delivering results cost-effectively.

Behavioral Change Metrics

Customer Retention and Loyalty: If the goal is to change consumer behavior or build long-term loyalty, metrics like repeat purchases, subscription renewals, or increased usage of a service are essential.

Survey Responses and Brand Sentiment: This analysis (e.g., using social listening tools) can help measure shifts in consumer perception, loyalty, or trust in the brand.

Return on Investment (ROI)

Sales and Revenue Impact: Ultimately, many campaigns are judged by their impact on sales. Calculating the ROI helps determine if the investment in creative development and media spend led to an increase in revenue or profitability.

Attribution Models: It’s crucial to understand which touchpoints in a multi-channel campaign contributed to conversions. Attribution models help allocate credit to different parts of the campaign, giving a clearer picture of which parts are driving success.

The Intangible Impact When You Measure Creativity

Not all success can be measured by numbers. Some of the most important outcomes of creative work are harder to track with traditional metrics. For instance:

• Cultural Relevance: Did the creative become a part of the cultural conversation? Was it referenced in media or among consumers in a way that went above and beyond the initial goals?
• Emotional Resonance: Did the creative evoke the desired emotional response from the audience? Creativity that strikes a deep emotional chord can lead to lasting brand loyalty, even if it’s not immediately measurable in terms of clicks or sales.

Long-Term Impact of Creative: The Bigger Picture

Creative success doesn’t always show up immediately. In many cases, especially with brand-building or perception-changing campaigns, the true impact is felt over time. That’s why it’s important to continue to monitor brand health metrics. Surveys, focus groups, and long-term tracking studies can reveal shifts in brand loyalty, sentiment, and customer behavior that directly correlate with marketing and creative efforts.

Overall, creative work’s goal is to inspire, engage, and ultimately drive action. But it should also contribute to the long-term success of the brand. When measuring creativity with both short-term and long-term impact, we can truly understand the value of creative efforts and continue to refine approaches to deliver even greater results in the future.

When was the last time you embarked on producing video projects for a client? For most of us the probability is high as they aren’t every day, week or month projects. So, while video production is FUN and it’s important to be aware of video marketing trends, it can also be a hectic time. We might have a vision in our head of how we want the finished product to turn out, but it takes a lot of work to get there.

From the planning that takes place during preproduction, to shooting the content during production and editing the footage during postproduction it can all become a little overwhelming. Let’s spend a few minutes walking through the process from start to finish, so your next video project is smooth sailing.

Preproduction for Video Projects Is Important

Let the planning begin! All successful video projects start with a buttoned-up plan. While the list below might not be all-inclusive, it can be used as a springboard to get started.

• Kickoff Planning Meeting(s)
  First things first, you need to gather the key players to define the objective and goals of the video.
• Create a Project Overview.
  This document outlines the following elements of the shoot:
  • Objective
  • Goals
  • Project Scope
    • Video Content
    • Shoot Location, Duration, Dates and Delivery of Final Product
  • Estimate
    • This can encompass storyboarding/scripting, videographer costs (pre/production/post), photographer costs, project management, expenses (mileage, music, stock footage, meals, hair/makeup, wardrobe, meals, talent, etc.).
• Shoot Deliverables
  Once a video projects’ overview document and estimate has been client approved, it’s time to get busy on the deliverables.
  • Create a detailed project timeline and assign team responsibilities.
  • Secure the videographer and talent, photographer, hair/makeup and wardrobe (if needed).
  • Develop the script and storyboard.
  • Scout the location.
  • Schedule the shoot. Create a detailed timeline for the day(s) of filming. Make sure everyone knows when and where to be and include contact names and phone numbers.
  • And don’t forget the food. The last thing you want is a hangry team!

It’s Time to Create Your Video Project: Production

The plan is set, and it is time for filming to commence.

It’s finally time to implement all the careful planning that has taken place. The video team will arrive well before the talent to set up the camera equipment, lighting, mikes, teleprompter. The set will also need to be prepped for filming. That might mean setting up any props, adjusting furniture, etc.

Next comes the hair/makeup/wardrobe team and talent. While the video team is finalizing film prep, the talent is becoming camera ready.

The film crew, set and talent are ready so its time for a quick walk through to make sure everyone is comfortable with their roles and knows the process/filming order for the day. And remember, there are going to be hiccups. Set or script adjustments need to be made. Someone is running late. There is a wardrobe malfunction. Remember to breathe and that every problem has a solution.

So now…Quiet on the set! Action!  

Postproduction of Your Video Project

The film is ‘in the can’ and postproduction is ready to commence.

During this phase the videographer will sort and organize all of the raw footage, edit the video to tell your story, add graphics and voice and music tracks. When you are happy with the edited piece it is ready to share with your client for feedback.

Once client approved, you can then develop the different video formats needed and deliver the finished product for distribution through your various marketing channels.

Now that you know the roadmap for video project production, it’s time for you to create your masterpiece.

In the world of marketing, advertising, and PR creativity is often king, but collaborating is the key to the kingdom. One of the most rewarding — and sometimes challenging — aspects of a creative’s job is working with clients to bring their vision to life while also ensuring it aligns with the broader strategy. This delicate balance between creativity and strategy, vision and execution, is what transforms ideas into impactful campaigns.

Understanding the Client’s Vision

Every client comes to an agency with a unique perspective, a set of goals, and a deep understanding of their brand. Our job as creatives is to tap into that knowledge, absorb their vision, and expand on it in ways they may not have initially considered. The first step in this collaborating process is active listening — really hearing what the client is saying, understanding their pain points, and grasping the nuances of their brand story.

Next, we might dive deeper into the client’s brand, their target audience, and their market landscape. This isn’t just about gathering information; it’s about building trust. When clients feel heard and understood, they are more open to collaborating and more receptive to creative ideas that may push the envelope.

Collaborating Means Balancing Vision with Strategic Insight

Once we have a clear picture of the client’s vision, the next step is to balance it with strategic insights. This is where the magic happens. Creativity needs direction, and strategy provides the roadmap. A great idea that doesn’t align with a client’s business objectives is just a great idea — it doesn’t necessarily translate into results.

To bridge the gap between creative concepts and strategic goals, we ask ourselves a few key questions: Does this idea align with the brand’s core values? Does it speak to the target audience in a meaningful way? Will it stand out in the market and drive the desired action? These questions help us shape concepts that are not only imaginative but also effective. Here we create brand elaborations, message maps, and creative briefs. These are the steering documents for all our creative work.

Turning Feedback into Fuel for Creative Collaborating

Feedback is an inevitable part of the collaborative creative process. And while it’s easy to see feedback as a roadblock, it’s more productive to view it as fuel for creativity. Often, clients provide feedback based on their intimate knowledge of their brand or their industry, offering insights that can elevate a campaign to new heights. It’s the collaborating back-and-forth between client and creative that produces a successful result.

The key is to embrace feedback with an open mind, distill the constructive elements, and use them to refine ideas. Some of the most creative and successful campaigns can come out of what initially seems like challenging feedback. Reframing feedback as a collaborative tool rather than a critique turns potential setbacks into creative opportunities.

Navigating Creative Differences

There will be times when creative differences arise — when an agency’s vision and the client’s vision don’t quite align. This is where strong communication skills and a little bit of diplomacy are important. It’s essential to clearly articulate the reasoning behind a creative choices, backed by data, market research, or past campaign success. For instance, when we present new logo ideas, we include a 2-sentence rationale for each one on why it works. We try to remain open to compromise and flexible enough to adapt our ideas.

In many cases, these differences can lead to a healthy dialogue that pushes both parties to think more creatively and strategically. Finding common ground isn’t about one side winning, it’s about aligning efforts to serve the brand’s greater good. Afterall, we’re all in this together!

Celebrating Wins, Big and Small

Collaborating successfully with clients isn’t just about delivering great work; it’s also about celebrating the journey together. Whether it’s hitting a key milestone, launching a new campaign, or achieving impressive results, recognizing these wins fosters a sense of partnership and shared accomplishment. When they win, we all win!

Celebrating these wins strengthens client relationships and builds trust. It also sets the stage for future collaborating on other projects, creating an environment where clients feel confident that we are just as invested in their success as they are. It’s the Front Porch way.

The Art of Creative Collaborating

At the end of the day, collaborating with clients is an art. It requires patience, empathy, and a willingness to see things from another perspective. It’s about merging the client’s vision with creative strategy to create campaigns that are not only beautiful and bold but also strategically sound and results-driven.

When done right, this collaborative process becomes a powerful tool that drives innovation and success for both the client and the agency. And that’s what makes every project, every meeting, and every brainstorm worth it. It’s not just about making marketing; it’s about making a difference.