How do you define a testimonial? Put simply, a testimonial conveys an individual’s thoughts or feelings toward a product or service.

In marketing, praise from a happy customer is one of the most important tools a company can use to show potential customers the value of its products and services. Not only that, they help your business build trust with customers, which ultimately leads to increased sales. And it goes without saying, a satisfied customer is your brands best advocate.

Testimonials are powerful marketing tools

Leveraging testimonials is a powerful tool you can use in your marketing efforts and there are many ways you can implement them in your strategy. Let’s spend a few minutes highlighting three ways to take advantage of them.

1. Display testimonials on your website.

Think about your favorite websites? Now go visit a couple of them. Chances are you’ll find a customer comment or two prominently displayed on the homepage of the site (or sprinkled throughout the site.) Your website is your front door for customers to learn about and purchase your product or service. So it makes sense you use this valuable real estate to tout what your loyal customers are saying.

2. Use testimonials in your social media efforts.

Do you ever find yourself at a loss for fresh social content? Testimonials are a great way to engage customers. They are usually short in content making them perfect for sharing across your social channels. If you want to take it a step further, try video testimonials. Start by asking your customers to submit a short video reviewing your product or service and their user experience. Conclusion? A customer providing insight into how your company positively impacted them can be very powerful.

3. Incorporate them in your email marketing.

Email marketing is yet another way you can incorporate customer praise. First, tie it into your email content. For example, if you’re promoting your top-selling coat for the winter season ahead, include two or three customer testimonials all raving about varying benefits (value, warmth, style, etc.). Second, email is a great way to collect customer testimonials. So, try to include a link to a feedback form and ask customers to submit a testimonial for potential use in upcoming marketing initiatives.

Overall, I think you’ll agree it’s easy to see why testimonials are a popular strategy in advertising your business products or services. If you haven’t considered implementing them into your marketing initiatives, what are you waiting for?

The definition of remote work (also known as work from home or telecommuting) is a type of flexible working arrangement that allows an employee to work from a remote location outside of a company office.

If you’re a Gen Xer like me, working remotely wasn’t in the realm of possibilities when you entered the workforce. You commuted Monday through Friday to your office. If you were lucky, you might have had a laptop and the ability to work from home one day a week. Video conferencing? What’s that? You sat in a conference room face to face with your colleagues. Jeans at work? Only on Fridays.

The Workforce Has Changed Tremendously

Fast forward to 2022, and the pandemic made many companies realize that employees don’t need to be located in the same building to be productive. And, because of this, more and more remote jobs are emerging worldwide every day. Here at Front Porch Marketing, we’ve always been remote, and it rocks!

For many people, gone are the days of worrying if you are going to be late to a meeting because you were stuck in traffic. Business casual and casual Fridays are a thing of the past. It’s business on the top, sweatpants on the bottom. Want to work in a different location? Just change your virtual background on Zoom. Work lakeside. Work from the beach. The options are endless.

Overcoming the Pitfalls of Remote Work

Working remotely definitely has benefits that can range from eliminating a long commute to more control over your work hours to spending more time with family. On the other hand, it can also have drawbacks. Whether you’re a long-time pro of telecommuting, or new to the game, let’s talk through three of the pitfalls people make working from home and what you can do to avoid them.

1. Not having a dedicated workspace.

While not everyone has an extra room in their home for a dedicated home office, it’s important to find a space that is free of distractions. Setting up camp from your couch or bed is ok from time to time, but is not advisable for the long term because it lessens your productivity and blurs the lines between work and home.

Think of your work space as your home cubicle. Maybe it means rearranging your bedroom to make room for a desk and chair. Or, do you have a breakfast nook or dining room that no one uses? If so, make it your own with a fun lamp and a picture or two, but most importantly, keep it simple and organized and solely focused on work. This home office environment allows you to set firm boundaries between work and home.

2. Household distractions.

Having the ability to do a load of laundry, being home for a repairman, or putting dinner in the crockpot are all benefits of working from home. But, if you’re not careful, you’ll find yourself wasting a good chunk of your day working on household responsibilities instead of your work task at hand.

Utilize your work calendar by scheduling breaks and a dedicated lunch hour. Use short breaks time to take out the trash, fold a load of laundry or prep kids’ lunches for the next day. Your lunch hour is also a great time to run a quick errand, or get your blood flowing and go for a walk around the neighborhood. If you plan out your time, you’ll find at the end of the work day you have accomplished your work responsibilities and freed up some time in the evening by checking off a few nightly chores from your to-do list too.

3. Work-life balance.

If you are accustomed to being in an office, you more than likely are used to a set start and end time. Sometimes you might go in early or stay late, but typically when you leave the parking garage your work day is over. This isn’t the case when you work remotely.

While flexible hours are a benefit of working from home, it’s important to set boundaries. For some that might mean a set start and end time. Log in at 8. Log out at 5. For others, it might mean working chunks of hours to accommodate kids’ schedules. Whatever your work hours are, when you aren’t working log off your computer and turn off email notifications on your phone. Let your colleagues know this time is dedicated for family or personal time. When you have a balance, and time to disconnect, you will find you are happier and more productive while you’re working.

Remote Work is Here to Stay

It may take time to get used to a remote work environment, and find the schedule and tools and resources you need to be successful. Just know that more than likely you are not alone. Reach out to your colleagues and friends and family. They might have some tips and tricks to help too!

When was the last time you took inventory of your company website?

Are you scratching your head trying to remember when you last took inventory of your company website? Chances are, this might very well be the case. We sometimes overlook the critical role our website plays in our marketing efforts. For marketing to be effective, every touch point needs to be in alignment – including our website. While you’re spring cleaning your brand, don’t forget your website!

Now that you’re thinking about your site, let’s spend a few minutes talking about some of the questions you’ll want to ask yourself to determine if your website passes the test or if it could use a refresh or maybe even a complete redesign. 

Company Website Inventory Questions:

• Does your website reflect your brand? What words have you heard your customer’s use to describe your website? Are they in alignment with how you want them to perceive your brand?
• How does your site stack up to current design trends? Is your design aesthetic simple and minimalistic?
• Is your content current? If not, why? Are you just not taking the time to update your content regularly? Or does your website platform make you rely on someone else to make changes?
• What website platform are you using? Is it using the latest technology and plugins? If not, your visitors may very well not have the best user experience on your site.
• Is your site getting a lot of bot traffic? If so, it may be time to improve your website security.

Steps to Take in an Inventory Process

These are just a handful of the questions you might ask yourself. Others can range from SEO to responsive design to supporting a content marketing strategy. Whatever the reason, if you answered a resounding “Yes” to one or more of these questions, it might be time to dig in your heels and get started. Which leads to the question, what steps are involved to launch a refreshed or new website?

• Audit your current site. Ask yourself. What is working? What isn’t?
• Research your competitors for best-in-class sites
• Develop your creative brief (define your target audience, brand guidelines, what are we communicating, goals, priorities, etc.)
• Establish a timeline
• Wireframe development
• Content development
• Design your site
• Develop and test your site
• Launch your new site

Why Your Site Needs to be Just Right

It may seem overwhelming at first, but when you breakdown the “Why” behind redesigning your site and the steps to implementation, you’ll realize that a new and improved site is right at your fingertips!

As an account manager, I love the beginning of a new year.

In account management, a new year means a fresh start, not just personally but professionally! It’s an opportunity to put the struggles of 2021 in the rearview mirror and focus on what you want to accomplish in the year ahead. Maybe you’re committed to getting healthy or decluttering. Or, did you a pick a word that you want to embody in 2022? Like “Present”. Or maybe “Accountable”. Perhaps, “Grateful”.   

The start of a new year at work means a chance to re-energize yourself and get better at doing your job. If you work in the agency world managing accounts like me, maybe you want to focus on a few core skills that will make 2022 your best year yet as a successful account manager.  

Recommitting to excellence.

Where do you start? Well, we know the traits of a successful account manager are many. But I think we can all agree that no matter your career level or personal management style, there are skills that every effective account manager should possess.  So what are they?

1. Excellent Communicator. And Excellent Communication. Plus, Excellent Communicating. Saying it once isn’t enough. First, we are responsible for balancing the needs of clients with the resources of agency partners. Next, we communicate in every aspect of our job whether it’s through writing creative briefs, submitting change orders, or managing timelines and budgets. And most importantly, we understand our clients’ needs by actively listening and asking the right questions. Clear and consistent communication is invaluable in every aspect of our job.  
2. Organized. If you’re in this field, chances are high that you love a to-do list. I know I do! You’re always equipped with your favorite note-taking tools. You jot down important pieces of information all day long. You will undoubtedly glean insights others miss, with your excellent notes. In addition, you’re simultaneously juggling multiple clients. And your projects move forward while you make sure you keep everything on-brand, on-time, and on-budget. Whatever method of organization you prefer, exercising organizational skills is critical.  
3. Resourceful Problem Solver. It goes without saying that marketing is fast-paced and change is inevitable. So you’re not afraid to address problems head on. And you don’t leave any stone unturned to resolve a situation. Better yet, you’re always thinking ahead and proactively working with your clients to head off any roadblocks before they even occur.  

Get started on your account management reset!

Whether you choose to focus on all of the skills above or one or two, chances are if you stay committed and focused the possibilities are endless for a successful 2022 as an account manager. What are you waiting for? Get out there and ‘Rock Your Relationships.’  

How do you describe a mom who is ready to re-enter the workforce and the marketing world after spending the past two years almost exclusively at home with toddler twins? Nervous. Excited. Anxious.

Will my sleep-deprived brain remember what to do? The marketing world is so fast-paced – is my skill set still relevant? How will I juggle all the things? As the self-doubt crept into my brain, I sat down to make a list. What do I need to do to be successful in my next workforce venture?

Ready to e-enter the workforce? Prioritize. Then, prioritize. And prioritize again.

Make a daily to-do list. First, what has to be accomplished today? Second, what can wait until tomorrow if the day doesn’t go as planned?

Set an alarm, and don’t hit snooze.

Whenever possible, wake before the rest of the house. Enjoy an early morning workout, or get a head start on work. Maybe drink a cup of coffee in silence. Then, get yourself mentally prepared for the day ahead.

Always prep the night before.

School lunches, snacks, clothes – the list goes on. Nothing is worse than waking up to realize ALL THE THINGS need to be done. So doing them the night before relieves this particular anxiety.

Learn to say ‘No.’

There are only 24 hours in a day. It’s ok to politely say no, I don’t have the bandwidth for that project or school activity.

Ask for help.

You can’t do it all, and you shouldn’t have to.

Re-enter the workforce by refreshing your marketing skill set.

Learn something new! Take a social media course. Or, follow a new marketing blog. Perhaps do a tutorial or a webinar.

These are just a few of the things that made it onto my growing list. After a few sleepless nights making this list, I then realized it was missing something very important. Probably the MOST IMPORTANT!

**Choose an employer who values my commitment to my family as much as my commitment to my job.**

Because the truth is without this, I can do all of the other things extremely well and still be unsuccessful when I re-enter the workforce. Since this item became super important on my list, another more meaningful list emerged describing this dream-employer.

• Choose an employer who doesn’t care when I clock in and out.
• Stick with an employer who understands life happens. Sick kids happen. Doctor’s appointments, house and car emergencies, and extracurricular activities all happen too.
• Work for an employer who values what I bring to the table, and my encourages my professional development.
• Value an employer who values me as a person. This would be an employer who cares what is happening in my life and wants me to be as successful at home as I am on the job.

At the end of the day, valued and trusted employees are happy. They do great work. And, they tend to stay at their jobs. It doesn’t matter if that work is getting done at 8:00 am or 8:00 pm.

I’m happy to say I have found that employer with Front Porch Marketing.

I’m new to the team, but I can’t express how excited I am about this opportunity to re-enter the workforce.

I want to do great work for myself, my team, and my clients, but Front Porch understands I’m a mom first. And with that, every day comes with lots of unexpected twists and turns. Is it going to be hard? Yes. Will it mean some late nights and early mornings? Sure. But moms tend to just figure things out. Woman-owned companies get things done! So, pour me another cup of coffee because I’m ready!