Content Marketing for Small Businesses

You’ve likely heard the term “content marketing” with increasing frequency, though you may or may not understand exactly what it means. We’re here to uncover exactly what it is. Why it has the potential to be a highly valuable part of your small business’s overall marketing strategy. And finally, what practical tips you should keep in mind as you begin to test the content waters. After all, content marketing builds trust with your consumers, and that leads to sales and growth.

What Exactly Is Content Marketing?

Joe Pulizzi, one of the godfathers of this modern marketing practice, offers this formal definition in his book Epic Content Marketing:

“The marketing and business process for creating and distributing valuable and compelling content to attract, acquire, and engage a clearly defined and understood target audience — with the objective of driving profitable customer action.”

~Joe Pulizzi

The main takeaway here should be the term valuable. Doing marketing this way is all about focusing less on communicating information about your business. It is more about the informational needs of your target audience — like solving their problems. It is also concerned with the means by which you share that information using tactics such as blogs, newsletters and social media.

Where traditional market relies on “renting” media — think print or digital ads — content marketing aims to own media, like newsletters and blogs. We have previously detailed the steps you can take to start content marketing next year, to build your business. Front Porch executes monthly newsletters, blogs and other content marketing tactics for several of our clients to help them build their customer base and grow their companies.

What Is The Value of This Type of Marketing?

At its core, Pulizzi conceives of this type of marketing as a “strategy focused on the creation of a valuable experience.” In this way it is the future of marketing. Consumers are becoming increasingly disillusioned with transactional interactions. They are instead opting to build relationships with brands they love. From a business perspective, it means attracting and retaining customers by creating a dialogue with your audience. Open up communication with your target audience in this way. Then you can continually refine your approach and product using first-party data.

Practical Tips

As you create a strategy it’s important to invest in writers and strategists. They can produce high-quality content that will resonate with your target audience. If building out a content team inside your company is not currently within your budget, don’t fret. You’ll need to create brand and content guidelines that can be shared with marketing firms like ours, to ensure consistency.

Front Porch acts as a supplement to many of our clients’ in-house marketing teams. Pro-tip: The majority of your website traffic resulting from content marketing like blogs and newsletters is likely to come from a mobile device. So be sure to make mobile your top channel strategy.

If we can help you set-up and maintain content marketing for you, just holler!

Small Business Social Media: How to Handle It

You end up wearing a variety of hats as a small business owner: customer service rep, accountant, service provider, marketing professional…the list goes on. Adding “social media strategist” to that list can feel overwhelming, especially when you consider all of the platforms available, each with its own tricks and content requirements. So how do you determine where you should be focusing your energy and resources?

With our small business clients, we of course, start small. We’ve put together a guide to show you how we figure out a social media strategy that will work for our small business clients. And sometimes having someone guide you or help you execute this task can be your best option!

Off to a (Small) Start

First of all, let go of the notion that you need to be everywhere. It’s best to start off small, especially if you’re working with a small team and limited resources. Instead, we ask a few key questions to figure out where your social media efforts will be most effective:

1. Where are your customers?
2. Where are your competitors?
3. What purpose is each platform serving?

We start by considering how much time and budget a small business might have to dedicate to social media. And a social media audit is a good first step. For example, if you don’t have a lot of time to spare it’s probably best to avoid video-first platforms like YouTube and TikTok. It’s also worth deciding whether you’ll mostly be creating original content or repurposing existing material, like webinars and live workshops. We sometimes do part of the social media, or one of the channels, supplementing a small business’ in-house resources, so it’s not overwhelming for them to do all of it.

Picking a Social Media Platform

If you want to reach as many people as possible with your social media efforts, consider how many people use various platforms. Facebook clocks in with the most users (almost 3 billion), though Instagram, TikTok, and YouTube have each crossed the billion-user threshold as well. Smaller, newer platforms (like alternatives to Twitter/X) won’t have the same populations.

All Social Media Channels Are Not The Same

The average user of each platform varies, so you’ll need to determine which venues are popular among your target audience. Facebook users tend to be closer to middle age, with 77% falling between 30 and 49 years old, while almost half of TikTok users are between the ages of 18 and 29. Remember, though, that just because your audience is using a platform doesn’t mean they spend money there, so if you use social media to sell goods or services you should also look at users’ spending habits. Facebook and Instagram are particularly popular as shopping venues, while TikTok has yet to roll out universal access to its “Shop” feature.

Begin, Test, Begin Again

Once you’ve selected the platforms you’ll be using and started posting content, continually check in on your content’s performance. See what’s working and what isn’t. Keep an open mind when it comes to what sort of content your audience wants to see. And don’t be afraid to shake things up every now and then. You may just stumble across a new means of connecting to your audience. Relationship-building is the name of the game when it comes to social media.

If your business has an online presence, it is vital that you understand the essential practice of Search Engine Optimization (SEO) strategy as a part of your overall marketing plan. Because of all the technical jargon involved, it’s easy to forget that SEO is actually something very simple: the art and science of optimizing your online presence to rank higher on search engine results pages (SERPs). To help you further navigate the SEO landscape, we’re here to explain what SEO is more fully and guide you through the process of creating an SEO strategy.

What is SEO?

Optimizing your website — whether it’s an online shop, a blog, or a simple landing page — is the strategic process of enhancing your website’s visibility in search engines like Google, Bing, and Yahoo. Essentially, it’s all about making your website more attractive to these search engines so they rank it higher when users search for related keywords.

Search engines use complex algorithms to determine rankings, considering factors like keyword relevance, website quality, and user experience. When you optimize these elements of your site, you can increase your chances of appearing higher up in the SERP rankings.

Creating an SEO Strategy

The days when you could simply stuff your website full of keywords and hope for the best are gone. Like any part of your marketing plan, it pays to have an intentional, focused strategy in place for SEO. Here’s how to create one in six simple steps.

1. Set Clear Objectives and Goals
   Ask yourself why you want to optimize your site. Do you want to increase organic traffic, boost online sales, or enhance general brand awareness?
2. Conduct Keyword Research
   In order to reach your target audience, you need to know the words they use to search for businesses or products like yours. Tools like Google Keyword Planner can help you identify these words and terms so you can incorporate them into your site’s architecture.
3. On-Page Optimization
   Now it’s time to optimize your website’s content, including its backend structure (title tags, meta descriptions, headings, etc.). Create high-quality, valuable content that addresses user needs.
4. Off-Page Optimization
   This step requires a bit more effort. You’ll want to build up high-quality “backlinks” from authoritative websites. Also, engage in content marketing, and leverage social media platforms to expand your online presence. Basically, let the search engines know that you exist on the internet in places other than your website.
5. Technical SEO
   Ensure your website is fast and mobile-friendly. Remember, search engines take user experience into consideration. This helps determine rankings, so make your site as appealing and easy to use as possible.
6. Monitoring and Analytics
   Once you have a strategy in place, it’s time to use tools like Google Analytics to track your SEO performance. Analyze the data you gather and adjust your strategy based on the insights it offers.

Welcome Lillian Cloud, our new intern, to the Porch!

It’s time to welcome a new team member this fall — Lillian Clould. She is a recent college graduate from Texas A&M, and is currently pursuing her master’s degree in Marketing at UT Dallas. We love our interns, and we’re so excited to introduce you to Lillian. You can read about her on our team page, and today, we’ve asked her a few questions about her perspective on marketing, so you can get to know her better. And then you can send Lillian a big Front Porch “howdy!”

What is the biggest misconception about marketing today?

I believe the biggest misconception about marketing today is that marketing is only about selling people stuff they do not need. Marketing is so much more than that now and we have such an opportunity to reach people today with marketing than ever before.

What advice would you give to your younger self?

Don’t take yourself too seriously.

What is one of the biggest lessons you’ve learned so far at school?

One of the biggest lessons I’ve learned so far at school is to make sure your professors know who you are. Build relationships with your professors, they can be a great resource.

What does good brand strategy look like?

I think good brand strategy starts with knowing your brand well and what direction you want your brand to go in.  At the same time, it is important to know what your brand is not.

If you could be anywhere in the world right now where would it be?

Rome!

If you could go to dinner with one person living or dead who would it be?

My great aunt Lillian who I am named after.

If you could describe yourself in three words what would they be?

Three words that describe me are passionate, loyal, and honest.

Tell us about a major milestone in your life?

A major milestone in my life was graduating college this past year and moving away from my hometown and family. I went to college in my hometown so graduating and moving to Dallas was a big change for me but I wouldn’t change it for the world.

From your perspective, how does Front Porch Marketing differentiate itself from other marketing companies?

I think that the size of Front Porch Marketing allows it to get to know their clients well and have a real connection with them. Everyone I have worked with on the team is always so willing to help and listen to me which is exactly how we treat our clients and I think that makes us special.

What is a fun fact about you?

A fun fact about me is that I love to travel and learn about history and art.

Meet Ursuline Summer Intern Ryan Barton

Welcome our new intern Ryan Barton. Front Porch Marketing supports Ursuline High School by providing an internship or two for their students every summer. We have had the pleasure of introducing marketing and advertising to these rising seniors for several years now, and have enjoyed their enthusiasm and sparkle every summer.

This summer our Ursuline High School intern is rising senior Ryan Barton. Ryan is excited to utilize her strong communication and writing skills this summer and learn more about what we do at Front Porch. And we are excited to add her to the Front Porch team. Ryan is the captain of the girls’ basketball team, and president of school club Helping Hands, which she founded. We asked Ryan a few questions about herself to get to know her better!

What makes you want to have a career in marketing?

I took a class this year at Ursuline where you have to create a business model and work out the finances, marketing, and product. It made me interested in the marketing aspect of a business and what that entails.

What is one of the biggest lessons you’ve learned so far in your life? 

I have learned that every person is different and has an unique skill set. It taught me that comparing myself to others is not helpful or productive.

If you could describe Ryan Barton in three words what would they be? 

In 3 words, I would describe myself as determined, thoughtful, generous.

What are your goals for your time at Front Porch Marketing, Ryan?

My main goals are to get experience in marketing and seeing if it is something that I would be interested in pursuing in the future.

If you could go to dinner with one person living or dead who would it be?

I would go to dinner with my Taylor Swift. I grew up with older sisters so her music was constantly on and she has become a huge inspiration in my life!

What is a fun fact about you, Ryan?

One of my favorite foods is Caesar salad! I had one in New York when I was 10 and have loved them ever since!

We’re So Happy You’re Here, Ryan Barton!

Of course this summer we had to have a #swiftie as an intern. Of course! We are looking forward to seeing how your future develops, Ryan, and hope that your time at Front Porch Marketing is valuable to your career path. Welcome!

Welcome Thomas Bahash, our new summer intern, to the Porch!

It’s time to welcome a new team member — Thomas Bahash — to the Porch. He’s an Advertising and Brand Strategy major at Texas Tech, and a golfer (in case you didn’t notice). We love our summer interns, and we’re so excited to introduce you to Thomas. You can read about him on our team page, and today, we’ve asked him a few questions about his perspective on advertising, so you can get to know him better. And then you can send him a big “howdy!”

What is the biggest misconception about advertising today?

aI believe the biggest misconception about advertising is it’s easy and simple. Many people don’t understand the research and work that has to be done before you release an ad.

What advice would you give to your younger self?

A piece of advice I would give my younger self is to not sweat the small things so much, learn from them, but don’t dwell on them.

What is one of the biggest lessons you’ve learned so far at school?

The biggest lesson I learned from college is to stay organized, it is hard to juggle school work, extracurricular activities, and live on your own for the first time. Staying organized makes everything a little bit easier.

What does good brand strategy look like?

A good brand strategy effectively conveys its mission to the appropriate audience.

If you could go to dinner with one person living or dead who would it be?

If I could attend dinner with anyone in the world, it would be Justin Thomas. Justin is a great person and role model to all ages, hopefully he can help me work on my swing as well.

If you could describe yourself in three words what would they be?

Three words to describe me are personable, determined, and energetic.

Tell us about a major milestone in your life?

A major milestone in my life was being elected captain of my high school lacrosse team. At that moment, I realized people looked up to me, and I wanted to do everything to become a great leader. I still use things I have learned from being captain in my everyday life!

From your perspective, how does Front Porch Marketing differentiate itself from other marketing companies?

Front Porch Marketing differentiates itself from other companies by establishing close relationships with its clients. I have not met a company as friendly and welcoming as theirs!

What is a fun fact about you?

A fun fact about me is I am from the Jersey Shore.

How Do You START Marketing Your Small Business?

Marketing your small business can be an overwhelming task if you’re starting from scratch. Where do you start? What’s the most important thing? What are the marketing steps to take to get to success?

Over the years, Front Porch Marketing has written a ton of articles to help small businesses succeed — on everything from social media to marketing plans. Today we’ll gather those up in a helpful list that you can use to start marketing your small business. Even if you’re starting from scratch.

Start Your Marketing With a Plan

Before you start doing anything, you need to have a big, bad marketing plan. Why? This steering document will help you know who your audience is and what your goals are. It will help you develop strategies to succeed, and tactics to reach those people.

As months pass, though, don’t forget you’ll need to continue to cultivate your marketing plan to make it grow, much like weeding and feeding a garden. Weed out what’s not working, and do more of what is working. A Marketing Plan is a living document.

Make Your Business Look Like It Means Business

To present the best face of your business to the world, you’ll need a logo. This visual symbol of your business’ legitimacy will be a reminder everywhere — your email, your website, your invoices, your staff’s golf shirts. Designing a strong logo and implementing it is key to a strong brand voice.

Can Your Customers Find You as You Are Marketing Your Small Business?

Most businesses have a website, as their home-base on the internet. This is the first place customers will go to find you and learn more about your business. Is yours up-to-date? Or do you need to build your first website? Maybe you just need to expand your presence by adding a social media channel or two after a social media audit. Depending on who your customer is, you might choose Facebook or LinkedIn, Twitter or TikTok, to reach them.

You might also want to consider email marketing to reach your customers. Engage and connect with customers. Make their lives easier by helping them solve problems. Email marketing has power, and building your email marketing list can build your business.

Grow Your Audience With Advertising!

Reaching your consumers wherever they may be is important. So your marketing plan might likely include some form of advertising. Do you need digital advertising to reach new customers on the internet? Maybe text message marketing and advertising (SMS) to build loyalty with your existing customers. Would testimonials on your website convince others to try your company?

Establish Your Authority With Media Relations.

Some businesses benefit from having the news media write about them in editorials, reviews and interviews. Effective media relations can get great results for your business goals when done properly. Customizing your news to each publication can benefit both parties.

Start Your Small Business Marketing from Scratch By Taking the First Step

Read through some of our articles to help you get started on the journey of marketing your small business. Remember that it’s a marathon, and that you can continuously improve your approach to get better and better results. Need help with any part of your journey? We’re here to help.

“Business Lessons” Are Not Your Typical Mother’s Day Tribute

This past weekend, we all celebrated Mother’s Day. Some of us celebrated by remembering their mothers who are no longer with us. One of the things I remember the most about my mom is her sensibility. She had a philosophy for life that was kind, inclusive, smart and at the same time funny. That’s why I can remember some of the bits of wisdom she both repeated and modeled to me as a child, and have used them as business lessons in my career.

While most of these were not given to me in the business context, I have been able to apply these 5 life lessons as 5 business lessons. Moms sometimes have a very clear vision for what makes a successful brand, company, or business. And now I can say that my mom was my first business consultant. So I’m going to share some of her wisdom with you in honor of Mother’s Day.

Close enough for government work.

We might all just stop trying to be perfect. You are good enough just the way you are! My mom would always say “close enough for government work” when something didn’t come out exactly as I expected it would. And instead of being upset, we’d all laugh. And we’d move on. And we’d try again.

Because heck, if a giant business like the government doesn’t do it perfectly the first time, then how can we be expected to do so? Do your best and that will be good enough. It’s our effort and perseverance that counts.

Not what I would have done, but just as good.

As a business leader, recognizing that your colleagues or direct reports might not solve a problem exactly as you would have, evaluate others’ work through fresh eyes. Weigh their solutions against the brief or the client ask, and if it works (even if its not what you would have done) then it’s good.

This simple and valuable business lesson will go a long way toward building trust and loyalty within your team. After all, you hired these people and they are experts at what they do, so treat them as such.

Take care of everyone smaller than you.

When I was very small, this meant if a friend falls down on the playground go help them up and make them feel better. Or if a kid younger than you seems like they need a friend, be one. Share your snack with kids who don’t have one. That sort of thing.

As I got older, the meaning became less literal and more figurative. “Smaller” could mean less access, fewer resources, more burden. Anything that made someone’s life smaller than yours.

So now as an adult, if you have access to something that others don’t, share your access. Hire a non-traditional intern who might never have had the opportunity. Bring a younger colleague to an industry event or dinner. Give public kudos and rewards to your team. Create and support programs in your company that create a more equal, diverse and inclusive environment for everyone.

Practice what you preach.

If you say one thing, but do the opposite, what message are you sending about yourself? You’re damaging your credibility said my mom. When you demonstrate this business lesson — that you know what you’re talking about — then people will believe that you are an expert.

For example, if you are a digital marketing agency that handles social media for your clients, but your own agency doesn’t have social media channels, how can potential clients know that you’re an expert?

If you need help, ask.

This was one of the most important lessons that I learned from my mom, that I’ve applied to my entire career as a business lesson. It’s ok to not know how to do everything. It’s ok to say in a meeting “Well, I don’t know the answer, but I will go find out.”

Leaders, surround yourself with people who are better at things than you are, and ask them when you need help, and you’ll always be successful. We are all over the “fake it til you make it” mantra. Be vulnerable, ask for help. In the process, you’ll be giving someone else a compliment by asking for their expertise. And you’ll probably be learning something new.

My Business Lessons From Mom Made Me a Successful Business Person

I hope you’ve enjoyed some of the wisdom that my mother shared with me. She always said that if you can do something that might help someone, take that opportunity. I’ve tried to follow that advice my entire career. And I would consider myself successful in that regard…and to me that’s the aspect of business acumen that matters the most.

Are You Using the Right Copywriter Tools?

Copywriter tools can help make writing easier, more fun and more dynamic. When you’re writing professionally for your job, it can sometimes be overwhelming. Websites, social media, brochures, press releases, oh my! But with the plethora of online tools available, you can always make sure that you’ve got someone (the interwebz) looking over your shoulder to help you make it better. Just like your high school English teacher.

Here Are 5 Copywriter Tools You Can Use in Your Daily Work

Thesaurus.com

Make your writing a little more exciting thrilling with some more pizzazz-y words using Thesaurus.com. Type in a simple word and get a fresh supply of better words to spice up your writing. Use this tool to help you with naming assignments, headlines, and more.

ChatGPT

There are many uses for a language modeler (none of which involve high school essays, kids), which is what ChatGPT is. It’s AI trained to write. It doesn’t think, though, so answers can come back sounding very plausible but be completely fabricated because it’s only a language modeler. Try it for small, specific social media posts in which you give it all the details, searching for specific jobs online using specific job titles, or giving you something to start with when you’re writing a blog post by giving it topics.

Emojipedia

Do you write a lot of subject lines? 🤔 Adding an emoji to a subject line as texture is current best practice. To easily look up and copy/paste any emoji visit Emojipedia. You can type in a prompt and it will give you all the relevant emojis that fit.

Grammarly

Clean up your writing. Make it proper and concise using the platform Grammarly. It even has a new AI-powered desktop app you can install and use on practically everything. Make your high school English teacher proud.

Content Row

Are headlines the hardest for you? Try on-line tool Content Row. Type in your topic, and Content Row will generate headlines for you. And, they’re all scored for effectiveness so you know they’ll generate clicks.

As you can see, it’s easier than ever to make your writing better! Try a few of these copywriter tools and let us know what you like.

Whatever your industry, you can no longer afford to ignore the importance of optimizing your website for mobile experience. Google recently revealed that more searches take place on mobile devises than on desktop computers in 10 different countries, including the United States and Japan. That means failure to optimize your website for mobile could leave you with as much as 30% fewer conversions!

How to Increase Your Mobile Conversion Rate

So, where do you start? You’ll need to decide whether your website will be responsive. This means it will automatically adjust based on whether the visitor is on desktop or mobile. Or if you’ll have a separate, mobile-friendly site you direct customers to. Regardless of how you get them to your site, designing your web pages with mobile users in mind is key to avoiding abandoned carts and a high bounce rate.

Optimize Your Website’s Bounce Rate with UX

A ”bounce rate” refers to the “percentage of people who visit [your] landing page and then ‘bounce’ without converting on a form or making a purchase.” Here you want a low number. Design is key to keeping potential leads and customers on your page for as long as possible. HubSpot completed an experiment by re-designing one of their content landing pages, placing an emphasis on UX design, and saw their bounce rate decrease by an average of 27%!

User-focused pages designed with mobile in mind tend to focus on simplicity. Good UX (User Experience design) can help. If a form is too long, there’s too much text to read, or the physical navigation of a page is overly difficult, visitors are likely to become frustrated and leave the website altogether. Poorly formatted pages are also more than aesthetically displeasing, as they tend to feel less reputable than their well-designed counterparts.

Safety Optimization Keeps Visitors On Your Site

It’s important that visitors feel safe while exploring your site. “Mobile users are more likely to have their passwords, app login info, and financial details sorted on their phones,” making them extra vigilant about the websites they visit. Optimize safety on your website. Make your website secure with HTTPS and displaying trust badges. This will put users’ minds at ease. Further, payment method mistrust results in 19% of customers abandoning their carts. If you don’t already make use of e-wallet payment methods like Android Pay, Apple Pay, and PayPal, consider adding them to your payment offerings.

With mobile traffic contributing to the highest percentage of global web traffic, businesses need to optimize their online presence for mobile use. The information here will get you started on the right track.