It’s the time of year for another Mother’s Day story, this one about a business forgetting their core brand promise and letting me down as a customer and new mother. I missed a mother’s moment when a business failed to deliver on their customer experience promise.

In the early days of managing new parenthood and a corporate career, it was all about completing the day’s responsibilities while making precious time for holding, feeding, and rocking a new baby. Each moment seemed critically important, and a focus on executing one was key to optimizing the next.

I learned that promises delivered are critical for optimizing each moment.

During those years, one of my favorite brands was a luxury car company and dealer known for superior customer service. I appreciated the dealer’s great reputation, professionalism, and attention to detail. Then, on a busy day, a customer experience led me to realize they were beginning to focus on things that had little to do with their core brand promise of superior customer service.

After missing the normal morning time with my son to drop off my car for repairs, I was looking forward to the evening, having returned from days of business travel and ready to get back to maximizing the next moment. When I arrived to pick up my car after work, I noticed a new waiting area for customers with beautiful furnishings, food and drink, and merchandise displays. Fancy!

The waiting process was longer, as the staff spent time offering food, chit-chat, and everything but my car. During the delay, a shift ended as it was late in the day, and no one was available to bring the car. I waited while noticing employees cleaning windows, sweeping, and offering cookies. They had the fancy extras but were late with the delivery and failed to meet their brand promise of great customer service. An hour later, I got stuck in traffic and missed the evening with my son.

Forget fancy! Get me home in time for moments and I am a customer for life.

In our quest to have the best image, be the best known, and achieve the highest ratings, are we forgetting the most critical deliverables? Please don’t let yourself get so sidetracked and focused on a new shiny, sparkly-self as you may end up losing customers. Find your brand promise, stick to it, pinky swear it!

Years ago I left that dealership. My current dealer has some nice perks, but they are obsessed with getting customers in their cars and on the road. They have stayed focused on their brand promise around the driving experience, versus too much focus on a beautiful waiting room space.

I value businesses that help me deliver on my purpose of being a mom, volunteer, and porch rocker. Although my moments are now spent driving to practices and tournaments vs. holding and feeding, and I am rockin’ the front porch vs. a baby and corporate career – every. single. moment. still. counts.

Happy Mother’s Day! It doesn’t have to be fancy for you to enjoy the moment.

I recently read a book entitled “Make Waves” that enlightened me to the perspective that an individual has the power to be a wave maker and spark change in the corporate world and their every day life.

Author Patti Johnson explains that people can make small “waves,” or changes, in their daily life that slowly disrupt the status quo. She breaks the book up into four easy to read sections that teach you how to think and act like a Wave Maker, and then introduces you to inspirational Wave Makers (including our very own Chief Rocker, Julie Porter).

I highlighted some of the key lessons I learned below, and I promise that by the end of the book you will be ready to get up and go chase your dreams.

• Finding your wave and accomplishing your goals always begins with asking questions of yourself. When you come home at the end of the day, how do you finish the statement, “If only I could…”? The answer is your wave. Any passion or inspiration, no matter how small, can start a wave of change that can impact more people than you ever imagined.
• According to Patti, every successful wave has these three qualities: impact, purpose, and credibility. Since a wave’s “goal is to make your organization, community, or market better with tangible results,” it makes sense that a Wave Maker must be knowledgeable about the subject and passionate about the results. So ask yourself, will my wave create “undeniable impact? Does it have a bigger purpose that engages others? And lastly, is my wave built upon knowledge and credibility?”
• After you have identified your wave, you must apply the most important chapter in the book, which addresses how to think like a Wave Maker. Just as every wave has certain qualities necessary to succeed, Patti notes that every successful Wave Maker she interviewed had very similar traits and thought processes. Going back to how important it is to always ask questions and be curious, Patti notes that Wave Makers typically “see the unseen, think progress not perfection, and most importantly ask ‘what can I do’ before they take action.”
• It’s important to note that being a creative and innovative thinker doesn’t necessarily come naturally. The most important thing is to foster your curiosity, because constantly asking , “why is it done that way?” or “what if…?” can lead you to a solution to a problem that you didn’t even realize existed before.

If learning how to become a disrupter and Wave Maker lights a fire inside you, then I highly suggest reading “Make Waves” in its entirety. I truly think this book is relevant and helpful for everyone; but I think it is particularly good reading for recent college graduates entering the corporate world, or those who may feel stuck or in a rut at their current job.

Always remember, “those crazy enough to think they can change the world are the ones who do.”

Marketing misconceptions happen. We are so grateful that our clients partner with us so we may help them know what is reality in the marketing world to make a difference in their businesses’ topline.

We work with amazing CEOs and business leaders. They are forward-thinking, move at light speed and want to make s*^! happen for their businesses. There are moments though that make us cringe and then we have to either just bust out loud or ask them to stand up and dance it out before we bring them back to reality.

4 Marketing Misconceptions by CEOs & Business Leaders

1. Your one person Marketing Manager or Marketing Director can do it all. When you are able to start building a marketing team, that rocks. But, please be real. Your marketing person should be responsible for setting a strategy and plan, but, ODL, they need help to execute it all.
2. A marketing calendar is a plan. Nopey. No. You can do a lot of things but if they are not on strategy, not focused on the goals, not delivering your targeted messages, you are wasting your time and resources. Go deep or go home. Fewer deeper is especially important for small businesses and startups.
3. Media relations alone will not deliver the results you need. There are many tools in the marketing toolbox. Media relations is an effective one, but it cannot stand alone. Editorial is fab but one well placed story isn’t going to drive the topline.
4. You are a Creative Director. CEOs and business leaders are brilliant people. They are driven, they are talented, they are creative. But there is more that goes into a logo, an ad, etc., then just your thoughts of beautiful images on a page. Know your brand architecture, define your brand standards, refer back to your marketing plan, and, for the love of Pete, fill out a creative brief and let the creatives do what they do.

Marketing misconceptions happen. The best business leaders share their thoughts and adapt to constructive criticism.

Be open to dispelling marketing misconceptions. That’s when the business magic will happen. That’s music to our ears.

Life is full of transition. Some are big – a new job, a move to a new city, the birth of a child (or when a child leaves home), the loss of someone close to us. Others are smaller – the beginning of a new project, the transition from the school year to summer, a change of activities that brings new people into our lives or makes it harder to see others.

Our professional and personal lives are always shifting – new opportunities present themselves, things that no longer serve us fall away. Change is what drives growth. It’s healthy. It’s positive.

Our rational selves recognize these things as consummate truths. But sometimes our emotional selves don’t get the memo. Transition can be unsettling and confusing – oftentimes excitement about what lies ahead gets mixed up with melancholy over what has been left behind. When change stirs things up, it’s important to properly honor both sides of the transitory coin.

Sometimes what is needed in these moments is not action, but inaction. Stillness. Reflection.

I was talking to a friend recently about this very thing. I was blathering on about all the things I was going to do now that a big time commitment was wrapping up. Instead of humoring me, he called me out on my steamrolling. He said, “Doll. Settle down. Take this time to recalibrate and evolve. Just do you for a bit.”

Of course, he is right. Transition, whether big or small, presents a tremendous opportunity to make things better. Make you better. But it must be approached thoughtfully and respectfully; because that’s when the magic happens.

In the words of India.Arie:

Just do you
Somebody’s got to be a star
Just do you
Somebody’s got to raise the bar
Just do you
Somebody’s got to change the game
Just do you
Today

So the next time you find yourself in the whirlwind of change, take a deep breath, relax, and Just Do You.

Folks, it’s 2nd quarter. If you haven’t finalized the strategy, written the plan or started the project, it’s time. No need to agonize or over-think it, just get started and take a small step forward.

• Do you still need to define or revise that strategy?
• Are you not executing on a plan, or haven’t written one for the year?
• Is the project behind schedule, or not started yet?

The reality is we are all behind on something and you’re not alone here, but maybe it’s time to leave team belated and start something right now that needs to get done and can help you produce great results. This year is still young – bring on your second quarter by ringing that opening bell, firing the starting pistol, waving the green flag and get yourself going on something that can no longer wait.

“But …”

If this is what you are thinking right now, you are going to need assistance to get started! Start small with a phone call or e-mail to that person or company that will follow-up with you and make absolutely sure you are doing what needs to be done and begin executing. Find a partner internally or externally who helps you define, decide, plan, execute and grow.

“I need to …”

You already know what you need to start that has been on the back burner but you just haven’t done it? Write it down immediately, in a place where you can look back on it and add future notes. Ask that partner to capture it for you. The best execution starts with clarifying the need(s), then defining the strategy and executing a plan based on the need(s). Write it all down.

You don’t need a lot of time, this isn’t like writing a blog or book. Remember, you are starting small. Make a list of needs. It’s a simple process. Determine a few important ones followed with a one-page plan of attack is enough to get going and help you define a process to move forward, quarter by quarter. Write it down. Find a partner. Set the plan. Start executing. Plan to Win.

Q2 has started friends. It’s time to tackle that need that is just waiting for the right plan. If you need a little help, you can find us on the Porch.

Spring has sprung and Q1 2017 branding and marketing is about to come to end, friends! We love the feel of the sun on our shoulders, all the blooming going on around us, and the hopeful smile that the season puts on our faces! We are happy and excited about, well, everything!

Here is what we have to share:

We’re Having a Contest!

As you know, we are celebrating our sixth year in business with our own version of “Pick Six.” Well this month, in celebration of spring and our giving spirit, we are taking the Pick Six to you, our clients and friends! Be among the first six to reply “Please Rock My World” and you will receive six free social media posts for your business on one social media platform of your choice!

• Six Winners
• Six Free Rockin’ Social Media Posts
• Six Expert Rockers posting
• Six Days in April
• Winners will be contacted on April 6th!

Front Porch Marketing Q1 2017 Branding & Marketing Review

April is the absolute perfect time to review your Q1 branding and marketing efforts. Are you meeting your goals? If not, it’s time to quickly re-collaborate for Q2. Here is a refresher on metrics vs. analytics. Call us if you need to take an objective look at your results.

SEO and PPC Benefits

When it comes to boosting traffic to your website, Search Engine Optimization (SEO) and Pay Per Click (PPC) are hugely beneficial. Need further convincing? Call us. We would love to chat about it. We are currently rockin’ it for our new clients OLLI at UNT and Women’s Business Council Southwest and loving every minute of it!

Fresh Branding and Marketing Initiatives

Spring into your next marketing initiative with a fresh brand look and feel. Why not update your marketing material creative and messaging? We are proud to partner with new client Owens Machine and Tool Company to do just that for a recent trade show.

Texas CEOs Rock!

Our Chief Rocker heard a refreshing and uplifting outlook on the Texas economy for 2017 and 2018 recently at the 2017 Vistage Executive Summit by Alex Chausovksy, senior analyst, ITR Economics. Also at the Vistage Summit, Roy Spence, co-founder and chairman, GSD&M, shared key insights and lessons from legendary, purpose-inspired leaders he’s worked with over the years. He presented actionable ideas to inform making decisions that support your Core Purpose. Decisions that build a business—and a life—of success.

As Always …

We are grateful for so many things – a Q1 2017 branding and marketing jam, our rockin’ team, amazing clients, faithful advocates, collaborative partners and truly great friends. Thank you for the many referrals! Keep them coming!

Follow us! Join our blog nation here, follow us on Twitter, Facebook, Instagram and LinkedIn!

Here on the Porch, social media marketing is king. A strong social media plan is key to a healthy, robust presence on-line – which in turn leads to increased brand recognition, increased brand loyalty, more traffic, and ultimately more customers.

Using social media to grow your business can seem like a daunting task. But it needn’t be! Here are our 6 top tips for developing a strong social media presence:

• Have A Social Media Plan for Each Channel. Please people, don’t just create one type of content and blast it across every social platform! Identify your audience and your goals for each platform – they are very different creatures. Ensure your posts are true to your brand and strike the tone you wish to convey. Develop a calendar and stick to it.

• Create Meaningful Content and Deliver it Consistently. Quality content that excites and engages is worth its weight in gold. Make sure everything you post is valuable, relevant to your audience, helpful, and/or entertaining. And get it out there consistently!

• The Key Word in Social Media is Social – Interact! Engaging with other users on a regular basis is key. Like people’s posts. When people comment, reply! Comment on other people’s posts. Retweet. Give people a shout out! Encourage communication and conversation.

• Optimize Your Content with Visuals and Links. Visuals grab people’s attention, so don’t neglect this important piece of the puzzle. Photos, infographics, memes, videos – all valuable tools. Mix it up. Then don’t forget to drive traffic back to your site! Always link back to your products and services.

• Blog, Blog, Blog. We can’t stress this enough. Develop blog posts that are easy to read,  highlighting ideas that are interesting and thought-provoking. Creating original content in the form of blogs is a win-win! Don’t become overwhelmed, blogs don’t have to be long. Just do it!

• Get Your Entire Team In On the Action. Everyone has a valuable point of view and cache of experience, so encourage everyone to help your marketing efforts. Get them to blog and share their expertise. At the bare mimimum, ask them to follow and comment on the social profiles of your company and your clients.

We always say, marketing is more of an art than a science, and that is true! Take the human approach when developing your social media strategy – it will pay dividends!

Every morning, I wake up, brush my teeth, make a pot of coffee, shower, and get ready to start my day. I do it in that order, every single day. It is my routine. Now, think about your daily routine. Do you check your phone first? Wake up your children? Make breakfast? We all have routines, and I think it is what keeps me grounded. As human beings in the twenty-first century, we do everything at a very fast pace. Our brains encode the things we do each day into something referred to as habits. We get tangled into the cycle of habits, and it hinders us from noticing what is going on around us and it puts our imagination on time out. Now you’re probably thinking, “Well, I like my routine.” And trust me, so do I, but I think we get a little too caught up in them.

Recently I watched a TED talk with Tony Fadell where he dove deep into this “routine talk,” which he refers to as a process called “Habituation.” He gives an insightful talk about how we need to fight back the human tendency of transforming our patterns and day-to-day behaviors into habits, and recognizing the “little idiotic details” we encounter every day. He explains how as a designer he is always trying to improve the everyday things he sees, and encourages the audience to do the same.

Tony Fadell gives 3 tips on how to fight habituation:

1. Look Broader: look at all the steps forward and backward and identify problems that need solutions!

2. Look Closer: the smallest details give us the greatest meaning

3. Think Younger: have young minds! We get use to the things we are exposed often. As Tony mentions, we need to be as kids in which they haven’t been around much and question everything.

I think Tony makes an excellent point. We need to look beyond our habits to truly experience the world better. Therefore, I challenge you to open your eyes, pay attention to what is going on around you, and break out of your everyday routine. Try to see the world as it really is, not just through our lens we put on each morning.

You can watch Tony Fadell’s TED talk here.

As I sit down to write this, I am surrounded by a big mess… a very big mess. We are currently in the process of renovating our house. My washer and dryer are temporarily set up in my living room, my water is cut off for the day and I’m trying to figure out where in the already-crowded dining room to put the bathtub that is about to be delivered for the next month or so. My dog is barking at me because of all of the strange people working on our house and her restricted access to her yard, and my daughter wants to see what everyone is working on and try to figure out how she can “help.” Oh, and did I mention I’m almost 8 months pregnant?

Perfect timing, right?

When I feel like I’m literally on the verge of losing my mind in the chaos of change, I have to take a step back and realize that the mess is only temporary, and in the end, I’m going to have a beautiful home that is more spacious and more organized than it was before this mess began.

“Change is hard at the beginning, messy in the middle and gorgeous at the end.” – Robin Sharma

Without change, there is no progress, and this is true in all areas of life – whether it be personal or business. Is there a change that you know you need to make to help your business grow, but you are avoiding because of the mess that comes along with it? Perhaps you need to grow your team or change your org structure? Or it’s time to move to a new or larger location? Or there is a process that you have had in place, but it is no longer working? Is it time to take your marketing to the next level, or really focus on branding your business?

Well, consider this your invitation! Come join me in the chaos of change. There is no better time to make positive changes than NOW! And believe me, your future self will thank you for it.

What should I blog about? I asked my friend, as we texted this afternoon. “Instant connections,” she said. “Whether it’s a business or a personal relationship. Like a friendship born in a seedy Grand Prairie volleyball warehouse.”

It’s true. We became friends three years ago in a cold, remote, loud volleyball warehouse where we spent an entire weekend watching our daughters play for the same club team. We bonded quickly over our disdain for the helicopter parents in attendance and the absurdity of the diet our girls were forced to adhere to. By the next tournament we had a wagon full of inside jokes that we shared … and we were off.

Today she is one of my very closest friends, even though our daughters are no longer close, and volleyball is but a distant memory.

What causes people to gravitate to each other? And what enables those authentic connections to endure? The same can be pondered in business – what causes people to gravitate to businesses or brands and maintain that loyalty?

Brand loyalty doesn’t happen by accident. Brands that cultivate loyalty find ways to emotionally connect with their customers. How is this accomplished? Here are three things to consider:

1. Focus on what your brand does best. If you try to be all things to all people you’ll end up being nothing to anyone. Be bold. Be unique. Differentiate your brand around what makes you, YOU.
2. Serve your customers. Wow them. Take care of them. Listen to them. Serve them. Give them reasons to come back to your brand again and again.
3. Determine what your brand stands for and deliver on your promise. You must become relentless in your dedication to deliver on your brand promise. Every day.

Creating authentic connections and maintaining a successful brand that brings loyal customers to your door is key. Does your brand measure up?

We are passionate about branding here on the Porch! If your brand isn’t speaking to your customers the way it should, give us a call. We can help.