PR and social media are both based on communication. But social media, with its real-time messaging, strengthens your client’s awareness. And it supports PR efforts. This allows PR to be stronger and more effective. Content published via press releases lives longer, spreads faster and has a further reach with the support of social media. Social media PR is today’s word-of-mouth/grassroots marketing.

Social Media PR Position Clients in the News

As stories are shared in real time, public relations professionals can use social channels as a tool to leverage their client’s brand. Follow specific hashtags that are relevant to the client. In addition, follow the journalists that cover applicable beats.

Journalists often use Twitter as means to find an expert for a story they are working. They are also searching for an idea that is coordinated with their editorial beat. Use Twitter as a research tool: view journalists’ tweets and retweets and arm yourself with the topics they’re interested in. Observe the people they engage with and use this insight to craft your message.

Setting The Stage for Success

When setting the stage for a major announcement or activation – start teasing the message on your client’s social platforms with hashtags that include media outlets. The teaser campaign should include strategic story angles that will whet the interest of news outlets. Beyond dropping links on LinkedIn or Twitter, consider additional formatting ideas such as:

• Highlighting key press release points in the caption
• Providing bullet points or a “condensed” release in conjunction with the external link
• Organizing the release into an image or infographic

When you get a media placement, share it across all platforms to integrate your client’s social media and PR strategies.

Takeaway

Social has given brands new outlets to connect and share information. The channels are constantly changing, challenging brands to adjust quickly and create compelling content to reach target markets across a variety of mediums. Brands that recognize the power of PR and social media have emerged as industry leaders, bringing value to their overall brand and creating loyalty customers.

Media relations results require more than luck.

As a public relations professional, there’s no better feeling than seeing a client featured in a news story. There’s an exhilaration when an idea you’ve pitched appears in a magazine, newspaper, radio or the coveted TV spot. An earned media placement will impact a client’s awareness — and hopefully — their bottom line.

However, pitching isn’t easy. With fewer journalists, swifter news cycles and an extraordinary number of media outlets, communicators need to be savvy and strategic about formulating and targeting pitches. Muck Rack reports that there are now nearly 6 PR pros for every one journalist.

A 2021 Muck Rack survey stated that 34% of PR pros said finding and interacting with journalists is one of their biggest challenges. And 59% of journalists view their relationship with PR pros as mutually beneficial, but not quite a partnership. This decreased from 64% in 2020. Only 6% view it as a partnership.

Why is there such an inequity between PR professionals and journalists?

It’s no mystery that PR pros can’t do their media relations jobs successfully without journalists. And journalists depend on Public Relations outreach, too.

“I get roughly 300 emails a day. Most of the time, I read a subject line and that’s it. There’s just simply too many emails every day from publicists to be replying to each one. I can probably count on one hand the amount of general PR pitches I’ve responded to over the past few years. What they all have in common is they were targeted at BuzzFeed and me specifically. The publicist knew who I was, what kind of stories I write and was able to speak to this and why their pitch fit in line with that. They also know what BuzzFeed News is (hint: it’s not the same as BuzzFeed!) and why their story was of interest to our readers. It’s all obvious stuff, but you have to tailor your pitch like you would a cover letter for a job application.”

—David Mack, deputy director for breaking news at BuzzFeed News (source Muck Rack)

Personalization is key to getting a reporter’s attention.

It’s important to remember that each reporter is unique. In order to successfully connect with members of the media, know who they are and what they prefer when it comes to pitching. In Muck Rack’s Annual Journalist Survey, reporters cited lack of personalization as the number one reason they immediately reject pitches.

Writing the ideal pitch will not have “legs” if it is not strategically targeted. A political writer does not want to profile a new restaurant (unless the chef is a former president). An investigative journalist probably will not respond to a pitch about what’s trending in the fashion world. Educate yourself on a reporter’s areas of interest and get to know their point of view. Familiarize yourself with their writing style and how they communicate with their audience. Make each email distinctive to the individual. Remember that the ultimate goal is to establish or continue a relationship with the journalist.

Customize your pitch to their medium.

A wide-ranging PR campaign can be incredibly time consuming. Sending an initial mass email to all news outlets is, at times, the only course of action. However, this approach does not embolden coverage unless it is a very widely known product and/or personality. If possible, customize the pitch to the medium. When pitching a television producer, send clips or b-roll and include camera ready art to a print outlet. Reference the assets and describe how the visuals will enhance an interview or feature. If you want a reporter/editor/producer to accept your pitch, it needs to intrigue them — and contain something that that will engage their audience.

The media relations process — what happens next?

After sending a pitch, be respectful and allow the reporter enough time to decide if they are interested in covering the story. Give them a few days to review the pitch, and then follow up via email. If you don’t hear from them after a follow-up, assume they aren’t interested.

If a pitch is accepted, be sure to thank the reporter and share their story online. A share goes a long way, especially in a world where more reporters are being evaluated based on the success of their stories — 62% of journalists say they track how many times their stories are shared on social media.

Working as public relations professionals, we have found that there are four key best practices for PR success to incorporate into your process.

1st Best Practice for PR: Generate Enduring Ideas

One of the most important best practices for PR is to always be generating ideas. First, this includes story angles, data-driven research, strategies, op-ed pieces, profiles and annual editorial reporting. Then, the consistency of coverage depends on innovative thinking. The client will not always have a newsworthy agenda to publicize.

It’s a Public Relations professional’s job to energize conversations that will keep the media interested. The goal is to keep clients in the news. Constantly have a pulse on what is trending in news and where the client can fit into a news cycle. 

2nd: Practice Proactive and Responsive Communication

Proactive communication is undoubtedly the key metric to illustrating your commitment to the client, and a best practice for PR. Once a pitch is active, keep the client informed of the progress. This will not only galvanize the process but also create a dialogue about what is working and when a strategy pivot needs to take place.  

As simple as it sounds, responding to an email and/or phone call immediately engenders a trust and sense of wellbeing with clients. And, it reenforces to them that they are always a priority. Make sure that queries are answered immediately, even if it is confirming that you have received the correspondence and will get back to them when you have an answer. And responsive and proactive becomes very important for PR success in crisis communication.

3rd: Demonstrate Transparency

Clients expect its PR team to have expertise when navigating the media and to pitch a story that will result in positive news attention. Clients also rely on their PR teams’ knowledge to let them know a story idea is not gaining the anticipated coverage. Conveying this is necessary even if the idea that is not working was the clients.

We are counselors, and clients deserve the benefits of our seasoned point of view that has been established in experience and best practice judgement.

4th: Zero In on Your Target Audience

When using an earned media approach, do not weaken a message by pitching too widely. Target the news audience by researching and then building a media list that covers a client’s business model. Position your client above competitors by taking their expertise directly to a targeted audience. And, customize the content so that news outlets are compelled to open an email and react to the call to action.

Combine These 4 Best Practices for PR

Use these tips to build a PR process and structure that will prove successful for clients. Build their business and your professional reputation with repeated consistency and counsel.